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All 127 Xinbei hotels

Volando Taipei Urai Spring Spa & Resort

4.0 of 5 Resort   |   No.176 Section 5, Xinwu Road, Wulai District, Xinbei 233, Taiwan (Formerly Spring Park Urai Spa Resort)
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Ranked #2 of 127 hotels in Xinbei
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Dennisean Singapore, Singapore
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87 people have reviewed this hotel

Traveler rating
    60
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13
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • German first
  • Italian first
  • Japanese first
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English first
Singapore, Singapore
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here for 2 nights and we really enjoyed our stay, the staff here were very helpful and the place is well kept. The most surprising is they do a tidy up in the afternoon and re-made the room for you with surprises. A pair of cute little toy bears for you to take home, it is so thoughtful... More

Review collected in partnership with this hotel

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顧客關係, Customer Relationship Management Department at Volando Taipei Urai Spring Spa & Resort, responded to this review

Dear Sean, Thank you for having taken the time to share your positive comment with other travelers like you. And we are truly glad you’d found out the most unique part of our resort, the Zen Style and the true calmness we’d like to share with every guest. The idea and concept is not only for the guests but also... More

Malaysia
1 review
1 of 5 stars Reviewed 2 weeks ago

We are frequent traveller whom LOVE to explore and have fun! The minute that I saw the review of Volando Urai Spring Spa Resort as the top of the top spa resort at Wulai, Taiwan. I'm quickly grab the opportunity and treated as me and my fiancee a special retreat! Unfortunately the fantastic idea of mine turn into disaster experience... More

Review collected in partnership with this hotel

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Amsterdam, The Netherlands
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We had a wonderful short stay here in March. While the rooms seem fairly basic in terms of the cost what you are paying for is the location, the beautiful views and most of all the private hot springs in your hotel room. They are also wonderful at taking care of people with dietary restrictions. We requested vegan, gluten-free meals... More

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顧客關係, Customer Relationship Management Department at Volando Taipei Urai Spring Spa & Resort, responded to this review

Dear guest, We are really glad to hear the wonderful compliment from you. For each guest who visits Volando Urai, we’d like to provide the homelike feelings; from the food to the pillows; from the valet staff to the chefs, we want to let our guests to feel cherished. Thank you for sharing your experience with thousands of other travelers.... More

Hong Kong, China
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed June 4, 2014 via mobile

From the minute I made my booking on the internet, Volando Urai impressed me with their efficiency. I received a call within an hour confirming my bookings and clarifying certain issues which were not well specified in my booking form. They then offered me several options on their pickup service to the hotel, confirmed my dining arrangements, and even sent... More

Was this review helpful? Yes 2
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 24, 2014

New resort name, but is acually transferred from an old hotel located at WuLai hot-spring area with beautiful NanShi Creek by the side. Having said that, the property and facilities are well maintained. Cultural performances were the other driver for me to bring my guest there, and they didn't disappoint me. The rate includes welcome drink & light food, dinner,... More

Was this review helpful? Yes 1
Singapore, Singapore
Top Contributor
53 reviews 53 reviews
10 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed May 3, 2014

Volando Urai Spring Spa & Resort is located in New Taipei City (Wulai), close to to the Wulai Town (and waterfalls); located near the river and the view is spectacular: the river's clear yet milky aqua-ish water is enhanced by the lush greenery that surrounds it.. This gem of a resort is tucked away in a corner of Wulai and... More

Was this review helpful? Yes 5
顧客關係, Customer Relation Management Department at Volando Taipei Urai Spring Spa & Resort, responded to this review

Dear guests, Thank you for the wonderful review on TripAdvisor and detailed and abundant data on your blogs. Your articles and photos are really excellent that I think even our own staff cannot describe ourselves so precisely. It's always been a pleasure to share the unique experience each traveler has in Volando. It is our primary goal to make our... More

Hong Kong, China
Reviewer
3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 28, 2014

My wife and I wanted to try a hot spring trip in Taiwan and after doing some research, we decided to try out Volando Urai. Having visited Hot Springs in Japan, we did not know want to expect. The hotel was about an hour from the New Taipei International airport by car. We were picked up by a limousine organized... More

Was this review helpful? Yes 6
顧客關係, 顧客關係 Customer Relation Department at Volando Taipei Urai Spring Spa & Resort, responded to this review

Dear SKI, Thank you for choosing us and we are really glad you enjoyed the trip a lot and also for the details you've shared with the other travelers on TripAdvisor. We hope every traveler to get a home feeling and comfort in Volando and meanwhile in a relaxation from regular daily life. And for the public hot spring(The Kurhaus),... More

Hong Kong
Contributor
19 reviews 19 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed February 2, 2014

My wife and I spent a very enjoyable stay at the hotel before the CNY. Everything was perfect. The staff are courteous and very helpful. The room was excellent. We stayed at 703 with the river view and we are totally overwhelmed by the view. The cultural performance was good. The drummer (the art director of the hotel) did a... More

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顧客關係副理, 客戶關係經理 at Volando Taipei Urai Spring Spa & Resort, responded to this review

Dear Guest: I am glad you had a wonderful experience in our resort before the Chinese New Year, and thank you for being so attentive on every simple thing. We are improving due to some careful guest, keep reminding us all the way. Since ABU Cuisine serve tasting menu, all the plates are large, but food inside are divide into... More

Singapore
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 19, 2014

I went on a solo trip during christmas lat year. The resort was very difficult to find and no shop -around the resort, just a 7-11 beside it. The stay was overall excellent, their service was good. I book a grand view room for one night, the view was good. There have wifi in the resort and all necessities that... More

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顧客關係副理, 客戶關係經理 at Volando Taipei Urai Spring Spa & Resort, responded to this review

Dear Lisa: Thank you for sharing your lovely vacation experience with us. It's great that you remind us about the "solo trip", since there are many "golden single women" in recently year. Hotel should focus on this large population, and design a suitable package. Please let us know your concern in your next visit, we will arrange an in-room dining.... More

singapore
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed December 9, 2013

Once you step into the hotel lobby, your eyes are treated to the beautiful view outside. We only used this hotel for our hot spring experience (1st time for our family) and it was great! While soaking, you can enjoy the view right outside your tub too. Room was big with a good size tub for hot spring & cold... More

Was this review helpful? Yes
顧客關係副理, 客戶關係經理 at Volando Taipei Urai Spring Spa & Resort, responded to this review

Dear Guest: Thank you for sharing your experience on the board page. We are glad you enjoy the secenary beside our hotel. Volando Urai will keeping our high quality service as always, and looking forward to your future visit. Have a great winter season period! Customer Relationship Officer More

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Additional Information about Volando Taipei Urai Spring Spa & Resort

Address: No.176 Section 5, Xinwu Road, Wulai District, Xinbei 233, Taiwan (Formerly Spring Park Urai Spa Resort)
Phone Number:
Location: Taiwan > Xinbei
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Volando Taipei Urai Spring Spa & Resort 4*
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Also Known As:
Volando Urai Spring Spa Hotel Xinbei
Volando Urai Spring Spa And Resort
Spring Park Urai Hotel
Spring Park Urai Spa
Volando Taipei Urai Spring Spa & Resort Taiwan/Xinbei

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Hotel Style
#1 Top resorts Hotel in Xinbei #2 Luxury Hotel in Xinbei
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Official Description (provided by the hotel)
Situated in Wulai, New Taipei City and bordered with Fushan, Neidong Forest Park and Lansheng Bridge,Volando Urai Spring & Resort occupies the most privileged spot in the beautiful landscape of Wulai. The elegantly decorated rooms, hot spring, aromatherapy spa and restaurant sat the resort reach such high standards that in 2013, Volando was awarded the membership of REALIS&CHATEAUX and became one of the only two holiday resorts in Taiwan which are accredited by the association. Moreover, Volando is dedicated to bringing arts and culture into the leisure industry. Using its exquisite natural surroundings as the stage, series of arts and cultural events are planned in the Hotel. The relaxing ambience, the devoted service and the unique art exhibitions and performances undoubtedly makes Volando your first choice of accommodation in Wulai. ... more   less 
Number of rooms
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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