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2.5 of 5 Hotel   |   Crater Rim Dr, PO Box 53, Hawaii Volcanoes National Park, Island of Hawaii, HI 96718
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Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 5 days ago
Steve L
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201 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (79)
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English first
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Let me start this by saying that the rooms are nice but not luxurious and the food is good but not fantastic. That said, so what. This is one of the most phenomenal locations on earth allowing you to witness and contemplate a natural wonder. We loved it!! Being able to sit in the meditation room and watch the caldera,... More

Was this review helpful? Yes 1
Baltimore, Maryland
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

We love everything about the national parks, and the Volcano House hotel is definitely charming, rustic, and what you would expect from a national park hotel. The reason for the 3-star vs. a 4 or 5 star rating is the lack of an updated reservations system. We booked a double room because we had 4 people staying in the room.... More

Was this review helpful? Yes 2
Blantyre, United Kingdom
Top Contributor
101 reviews 101 reviews
21 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The only place to stay with a view of the crater - hence the address - 1 Crater Rim Drive (kinda gives it away!). The hotel has recently been refurbished, so I'm a little concerned about what it was like before the refurb! The room was okay, we had a ground floor room with an outside seating area with a... More

Was this review helpful? Yes 1
David M, General Manager at Volcano House, responded to this review

Aloha RichardTasker, Thank you for taking the time to write a TripAdvisor review about your recent stay at Volcano House, located in Hawaii Volcanoes National Park. I appreciate that you enjoyed the food in our restaurants and our outstanding location. I'm sorry that you felt the rooms required air conditioning. The average high temperature in Volcano, Hawaii runs between 66.9... More

California
Top Contributor
129 reviews 129 reviews
17 hotel reviews
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is a nice national park hotel. The hotel is great ambiance and the staff is very friendly. I had a first floor crater view room. The view might have been better from a second floor room. I could see the glow of the crater, but wound up driving up to the Jaggar Museum for a better view. Volcano is... More

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David M, General Manager at Volcano House, responded to this review

Aloha Pat909, Many thanks for taking the time to write a review about your stay here at Volcano House, located in Hawaii Volcanoes National Park. It's great to hear that you thought we are a nice National Park Lodge and the we have great ambience and a friendly staff. I agree the glow from the crater is spectacular - one... More

Pleasanton, California
Senior Contributor
23 reviews 23 reviews
16 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed July 27, 2014

Location.... great. Just inside park. Very close to visitors center and Thurston Lava Tube. Room....small but adequate. Evenings are cool so no air conditioning needed unless you don't hike and plan to spend a lot of time in the room. Lounge.....amazing view of caldera. Over priced bar food. Drinks are tasty and bartender very friendly. Dining room.....amazing view of caldera.... More

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David M, General Manager at Volcano House, responded to this review

Aloha FXDLKM03, I appreciate that you took the time to share you recent experience of Volcano House located in Hawaii Volcanoes National Park. As you can tell, I 'm tardy in my response to your review - we've had a very busy summer! Thanks for letting potential visitors know about our great location - we're right on the Caldera's edge... More

El Granada, California
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 18, 2014

We had planned to stay in one of the cabins offered by the Operators of Volcano House. My 6 yr-old daughter was very excited about the bunk bed. Unfortunately we only discovered at check-in that the cabins are three miles down the road in the National Park and not adjacent to the caldera like the hotel. The leading criterion my... More

Was this review helpful? Yes 3
David M, General Manager at Volcano House, responded to this review

Aloha Keith G, Thank you for taking the time to leave a TripAdvisor review for your stay at Volcano House - I'm pleased that you found our staff helpful and friendly. I apologize fro my delayed response, the summer has gotten away from me and I'm just now catching up! I'm glad to hear that you had a pleasant experience... More

Senior Contributor
33 reviews 33 reviews
16 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed July 13, 2014

If you are a first time to the area, I recommend staying at least one night at the Volcano House to enjoy the night time scenery of the Kilauea Caldera! I did splurge and booked the Crater View room. Yes, it is a bit pricey, but for one night worth the experience to see the caldera glowing in the evening... More

Was this review helpful? Yes 3
David M, General Manager at Volcano House, responded to this review

Aloha Travel206Girl, Thank you for choosing to stay at Volcano House on your recent trip to Hawaii Volcanoes National Park. It's great to hear that you enjoyed the glow from the Caldera in the evening and the view of the steam during the day! I'm also glad to hear that you found our staff very peasant and that they were... More

Ede, Nederland
Contributor
12 reviews 12 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed July 13, 2014

The hotel is on a beautiful location, right in the park (across the visitor center) with a view on the caldera. In the evening you can see the glow from the lava. Unfortunately not all rooms were looking out on the caldera, and our room was at the parking lot side. Rooms were okay. Bed good, amenities simple but sufficient.... More

Was this review helpful? Yes 1
David M, General Manager at Volcano House, responded to this review

Aloha RuudKok, Thank you for providing feedback on your stay at Volcano House. I'm excited to read that you found our omelets and waffles are the best ever! I'm also pleased that you found our rooms comfortable and our view amazing. It's true we don't have public ice machines, but we provide ice whenever you require it. A simple call... More

Sunnyvale, California
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 10, 2014

Newly renovated and recently re-opened this is one cool (or maybe hot) spot. Most rooms have large glass windows that face the volcano. We could see in the not too far distance the red glow of lava reflective off the rising steam. The rooms are larger than expected (originally built in the 1920s) and very clean and comfortable. No TVs... More

Was this review helpful? Yes 2
David M, General Manager at Volcano House, responded to this review

Aloha KonaBoyCA, Mahalo for taking the time to write a great review about your recent stay at Volcano House, located in Hawaii Volcanoes National Park. I'm glad to hear that you enjoyed our rooms and found dinner in the Rim amazing! Thanks again and safe travels! Mahalo, David MacIlwraith General Manager Hawaii Volcanoes Lodge Company dmacilwraith@hawaiivolcanohouse.com 808.756.9625 More

Waianae, Hawaii
Contributor
11 reviews 11 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 7, 2014

I booked a room about 2 months ago which makes me wonder why I got the room I did. From what I've read there is no need for AC (true, quite chilly) nor do the rooms have t.v.s as they wanted their guest to enjoy the view of the crater. Problem was that my window overlooked the parking lot. There... More

Was this review helpful? Yes
David M, General Manager at Volcano House, responded to this review

Aloha Victoria T, I’m glad to see that Volcano House is your first TripAdvisor review. It sounds like you enjoyed Shantel and Lily as well as our breakfast cook – I’ll let them know you appreciated their level of service. It does sound like we didn’t meet your expectations on some items – I apologize for this. Since you had... More

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Additional Information about Volcano House

Address: Crater Rim Dr, PO Box 53, Hawaii Volcanoes National Park, Island of Hawaii, HI 96718
Phone Number:
Location: United States > Hawaii > Island of Hawaii > Hawaii Volcanoes National Park
Price Range (Based on Average Rates): $$$$
Hotel Class:2.5 star — Volcano House 2.5*
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Also Known As:
Volcano House Hotel Hawaii Volcanoes National Park
Volcano Hotel
Volcano House Hawaii/Hawaii Volcanoes National Park

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Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
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Official Description (provided by the hotel)
Volcano House is the only hotel located within Hawaii Volcanoes National Park and is perched on the rim of Kilauea's Halemaumau crater. The historic Volcano House Hotel has long captured the imagination of visitors from all over the world with its iconic location, rich cultural legacy, and warm Hawaiian hospitality. Drawing upon a storied history dating back to 1846, Volcano House Hotel is now re-imagined for a new era with updated rooms, a restaurant and lounge serving Pacific Rim fare, and retail shops. Come experience the best Hawaii Island has to offer. ... more   less 
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43

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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