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2.5 of 5 Hotel   |   Crater Rim Dr, PO Box 53, Hawaii Volcanoes National Park, Island of Hawaii, HI 96718
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A recent review
4 of 5 stars reviewed 4 days ago
Hula1966 Kansas City, Kansas
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153 people have reviewed this hotel

Traveler rating
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52
71
5
1
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
Date | Rating
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English first
Kansas City, Kansas
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

We suprised our children by staying at this resort shortly after it had reopened. If you are wanting to maximize your vist to Volcano National Park this is the place to stay. The room was great and you can't beat the view of a glowing volcano out your window. Everyone was very helpful. The breakfast buffet and both the food... More

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David M, General Manager at Volcano House, responded to this review

Aloha Hula1966, Thank you for taking the time to write a review of your recent stay at Volcano House located in Hawaii Volcanoes National Park. I'm glad to here that you enjoyed your room and the food & service in our restaurant. We have purposely kept televisions out of our rooms to encourage guests to enjoy all the beauty of... More

Syracuse, New York
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

My husband and I have visited the Big Island twelve times since 1990. One of our "musts" on each trip has always been a day at the Volcanoes National Park. Until two years ago, we had always stayed on the Kona side of the island, making for a very long drive and limited time in the park if we wanted... More

Was this review helpful? Yes 1
David M, General Manager at Volcano House, responded to this review

Aloha CDWfromNY, Thank you for providing feedback on your recent visit to Volcano House located in Hawaii Volcanoes National Park. I'm glad to hear that you think our gift shops are some of the best you've ever seen. We take great care to stock wares from local artists and really showcase them front and center. I'm also pleased that you... More

Melbourne, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Arrived at midday and was curtly told that check-in wasn't allowed until 3pm. Asked if we could store our bags, and was told we could leave them next to the desk. No thanks. Denied all knowledge of our dinner reservation. Luckily we had the email confirmation. Room was very basic, with paper thin walls and roof. Shorted out one of... More

Was this review helpful? Yes 1
David M, General Manager at Volcano House, responded to this review

Aloha Christy W, Thanks for offering feedback on your recent stay at Volcano House, located in Hawaii Volcanoes National Park. I'm sorry we let you down by not having a room ready prior to our 3:00 pm check-in time and for not offering a more secure location for your bags. Our policy is to check guests into their room if... More

East Northport, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

The restoration of the historic Volcano House is now complete, my hat's off to the Ortega Group for whom is responsible; their common sense strategy has kept this beloved hotel as once was. My only regret is that their taste in food has much to be desired; the restaurant should be graded below average at best, the food is pedestrian,... More

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David M, General Manager at Volcano House, responded to this review

Aloha Philip A, Thank you for taking the time to provide feedback on your recent visit to Volcano House, located in Hawaii Volcanoes National Park. I'm glad to hear that you like the recent renovation and that you appreciate the historic nature of the building. I'm sorry to hear that you didn't care for your experience in the Rim Restaurant.... More

Naperville, Illinois, United States
Top Contributor
71 reviews 71 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is going to be a bit of a combo review of the Volcano House and Bar/Restaurants on property. This property has history going back to the late 1890's. A few major renovations have transpired over a 100 or so years. Most recently after a 2 year (some say less some say longer) shutdown, it has reopened. One can see... More

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David M, General Manager at Volcano House, responded to this review

Aloha Roy S, Thank you for taking the time to provide feedback about your recent stay with us here at Volcano House, located in Hawaii Volcanoes National Park. I'm glad to hear that you enjoyed dinner and breakfast - I will pass that information along to Chef Jay and his staff - they'll appreciate the compliment. Also, thank you for... More

CA
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This is the place to be if you love volcanos. The staff at Volcano House went above and beyond all our expectations and made us feel like we were at home. We will be returning for sure your good walking shoes, we walked over 30 miles in 6 days on some of the most beautiful and diverse trails ever

Was this review helpful? Yes 1
David M, General Manager at Volcano House, responded to this review

Aloha Riverata, Thank you for the kind words about Volcano House. We loved having you in and your family stay with us - you were a pleasure to serve! I'm glad to hear you enjoyed our staff and that you were able to take advantage of the many miles of hiking trails that Hawaii Volcanoes National Park has to offer.... More

st charles il, Illinois, USA
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

To those who talk of overpriced lodging, I suppose luxury amenities mean more than a view of a volcano, clean and comfortable rooms, excellent restaurant and friendliness beyond compare. This is an historic lodge and while not fancy - it is well-kept and superbly run. We came to witness a phenomena of nature and are very happy that this hotel... More

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David M, General Manager at Volcano House, responded to this review

Aloha Bengelh, I appreciate you taking the time to write such kind words about Volcano House, located in Hawaii Volcanoes National Park. I'm pleased to see that you particularly enjoyed the friendliness of our staff. I will pass that along at our next staff meeting and let our employees know what a wonderful job they are doing. I hope you... More

Winter Haven, Florida
1 review
3 of 5 stars Reviewed 4 weeks ago

The room we had was one of the cheapest as we didn't want to splurge. If you can't afford a room looking at the volcano then forget it. A parking lot view wasn't exciting and the size of the room was small. The old style bathrooms made me claustrophobic and longing for more value.

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David M, General Manager at Volcano House, responded to this review

Aloha MouseTravels4, Thank you for taking the time to provide us with valuable feedback on your recent stay here at Volcano House, located in Hawai'i Volcanoes National Park. I'm glad to hear that you enjoyed our views and cleanliness. I'm sorry that you didn't find value in our Standard rooms. While our standard view rooms don't overlook the summit caldera... More

Kailua-Kona, Hawaii
1 review
5 of 5 stars Reviewed 4 weeks ago

What a fantastic place to come and getaway. Often maligned by people who stay here with unrealistic expectations. Come here expecting an old time vacation and you will be more than happy. Come here expecting a fancy place for the price then you will be disappointed. People have unreal expectations.

Was this review helpful? Yes
Toronto, Canada
1 review
4 of 5 stars Reviewed 4 weeks ago via mobile

It is situated in an amazing place on top of a volcano. I took a walking tour, and the guide was very knowledgeable and friendly. We walked through some amazing rainforests and saw some volcanic gases and lava that glowed at night, and it was great for photography but a bit long so I wouldn't recommend it for families with... More

Was this review helpful? Yes
David M, General Manager at Volcano House, responded to this review

Aloha akinatorhannah, I appreciate your feedback on your recent visit here to Volcano House located in Hawai'i Volcanoes National Park. I'm happy to hear that you enjoyed our evening walking tour provided free to all in-house guests as well as our free WiFi. I'll relay to the restaurant staff that you enjoyed our Taste of Hawaii menu and to the... More

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Additional Information about Volcano House

Also Known As:
Volcano House Hotel Hawaii Volcanoes National Park
Volcano House Hotel
Volcano Hotel
Volcano House Hawaii/Hawaii Volcanoes National Park
Address: Crater Rim Dr, PO Box 53, Hawaii Volcanoes National Park, Island of Hawaii, HI 96718
Location: United States > Hawaii > Island of Hawaii > Hawaii Volcanoes National Park
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Wheelchair access
Hotel Style:
Ranked #1 of 1 hotels in Hawaii Volcanoes National Park
Price Range (Based on Average Rates): $$$$
Hotel Class:2.5 star — Volcano House 2.5*
Official Description (provided by the hotel):
Located within Hawaii Volcanoes National Park and perched on the rim of Kilauea’s Halemaumau crater, the historic Volcano House Hotel has long captured the imagination of visitors from all over the world with its iconic location, rich cultural legacy, and warm Hawaiian hospitality. Drawing upon a storied history dating back to 1846, Volcano House Hotel is now re-imagined for a new era. ... more   less 
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