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Thornton Hall Hotel & Spa

Certificate of Excellence
Neston Road | Wirral, Thornton Hough CH63 1JF, England
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Thornton Hall Hotel & Spa
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Thornton Hall Hotel & Spa
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702 reviews from our community

Traveler rating
    383
    157
    89
    45
    28
See reviews for
120
257
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70
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (150)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
  • All months
    (702)
  • Mar-May only
    (180)
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    (175)
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    (175)
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Burnley, United Kingdom
Top Contributor
139 reviews 139 reviews
27 hotel reviews
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

My brother choose this venue for his wedding and I was very impressed when I entered the hotel. The reception area is very nice and so too are the bar rooms, but the best part of the hotel are the gardens. They are huge, very well maintained, and an absolutely great spot for wedding photographs or photographs of any kind.... More 

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Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

The old part of the hotel was exquisite but the newer parts were more like a chain style hotel and lacked character. Stayed in an executive room which had just been re-done and to be honest a gaudy orange colour isn't to my taste. The coffee machine and the furniture however, we're lovely. More attention needs to be taken with... More 

Was this review helpful? Yes
Annie M, Guest Relations Manager at Thornton Hall Hotel & Spa, responded to this review

Thank you for taking the time to write a review. We welcome all feedback as it an invaluable resource to us. I hope to have the opportunity to welcome you again soon. Kindest regards More 

Senior Reviewer
9 reviews 9 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Nothing is too much for the staff of this hotel. I have visted a few times but this was my first stay over. Loved the outside hot tubs. Tip if you go into the snow cave (which is a must) go in the sauna first so the shock of the cold isn't such a shock to your system great experience... More 

Was this review helpful? Yes 2
Annie M, Guest Relations Manager at Thornton Hall Hotel & Spa, responded to this review

Thank you for taking the time to write a review. I am delighted to read your comments and I will certainly ensure that they are forwarded on to the rest of the team who I am sure will be as equally chuffed! Such feedback is always such an amazing boost so thank you! Kindest regards More 

Sunderland, United Kingdom
Top Contributor
103 reviews 103 reviews
24 hotel reviews
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here over the weekend, and thoroughly enjoyed our stay. The service from all the staff we encountered was very good, presentable and polite. The room was again very good with smart furnishings, and simple touches like a coffee machine in your room, an up to date tv, with sky sports inc free, also free wifi. The food we... More 

Was this review helpful? Yes 2
Annie M, Guest Relations Manager at Thornton Hall Hotel & Spa, responded to this review

Thank you for taking the time to write such a kind review. We agree also, the little touches are so very important. We hope to welcome you both again very soon. Kindest regards More 

Ellesmere Port, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

First visit to the Spa for a wax. Best wax I have ever had. Was really nervous but was put at ease straight away. Surroundings are beautiful and Jackie was amazing. Highly recommend and ask for Jackie at The Lodge *****

Was this review helpful? Yes 1
Annie M, Guest Relations Manager at Thornton Hall Hotel & Spa, responded to this review

Thank you for taking the time to write a review. I am delighed that you enjoyed your time in the spa, I will also ensure that your kind comments are forwarded on to Jackie. I look forward to welcoming you again soon. Kindest regards More 

Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Can't say enough about how great my treatments were here. My beautician Rebecca couldn't do enough for me she was fantastic! I felt so comfortable the minute I stepped through the door and I was completely fussed and pampered for the whole day. I would definitely recommend here for a birthday pamper as they make you feel amazing. Rebecca was... More 

Was this review helpful? Yes 2
Annie M, Guest Relations Manager at Thornton Hall Hotel & Spa, responded to this review

Thank you for taking the time to write a review. Sounds like you had an amazing birthday experience in our Spa. I will ensure that Rebecca is made aware of your lovely coments..she will be thrilled! Once again, thank you and we all hope to see you again soon. Kindest regards More 

Wirral
Contributor
16 reviews 16 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had a weekend stay and what an amazing relaxing place it is. The staff are friendly and chatty, the spa is one of the best I have ever experienced and the bedrooms are spacious. There is every comfort that you can want including smart TV's and several channels for free that you would expect to pay for at other... More 

Was this review helpful? Yes 1
Annie M, Guest Relations Manager at Thornton Hall Hotel & Spa, responded to this review

Thank you for taking the time to write such a kind review. I am delighted to read your warm comments and I will certainly ensure that the rest of the team are made aware of them. I am sure they will be as equally chuffed! We all hope to see you again soon. Kindest regards More 

UK
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have eaten in many MIchelin starred and 3 AA Rosette restaurants in the last 15 years, The cheese selection hereat The Lawns, outdoes Le Gavroche, Number One at The Balmoral and The Old Vicarage in Sheffield. Great great cheeses, lovely quince paste and truffle honey - brilliant.

Was this review helpful? Yes 1
Annie M, Guest Relations Manager at Thornton Hall Hotel & Spa, responded to this review

Thank you for writing such a wonderful review. I am delighted to ready your encouraging comments, will certainly ensure they are forwarded onto the rest of the team. I hope to have the opportunity to welcome you again to Thornton Hall soon. Kindest regards More 

London, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

we have spent several weekends in Thornton Spa and we have never been disappointed. The spa is just what you need after travelling long hours. The staff is very friendly. The facilities are very good. The building is very historic and seats in a very peaceful land. Great city escape!

Was this review helpful? Yes 1
Annie M, Guest Relations Manager at Thornton Hall Hotel & Spa, responded to this review

Thank you for taking the time to write a review. It is always a pleasure to see returning guests, it sounds like you always very enjoy your time spent with us. I hope to see you again soon. Kindest regards More 

Liverpool, United Kingdom
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

A group of eight of us visited recently , the rooms where lovely and the bathrooms where sumptuous , breakfast was plentiful and quick , staff where excellent , We then went into the spa where the facilities where exceptional , the Snow Cave was amazing, the beautiful outdoor hot tubs where delightful, the pool is perfect and the treatments... More 

Was this review helpful? Yes 2
Annie M, Guest Relations Manager at Thornton Hall Hotel & Spa, responded to this review

Thank you for taking the time to write a review. It was a delight to have had you as our guests! I hope to have the opportunity to welcome you again soon. Kindest regards More 

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