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Thornton Hall Hotel & Spa

Certificate of Excellence
Neston Road | Wirral, Thornton Hough CH63 1JF, England
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Thornton Hall Hotel & Spa
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753 Reviews from our TripAdvisor Community

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Traveler rating
    414
    163
    97
    50
    29
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130
284
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (157)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
  • All months
    (753)
  • Mar-May only
    (209)
  • Jun-Aug only
    (196)
  • Sep-Nov only
    (175)
  • Dec-Feb only
    (173)
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Chester, United Kingdom
2 reviews
5 of 5 stars Reviewed today NEW

The facilities are fab best I have experinced. Spa staff were very friendly and accommodating, too. I have stayed at many spa hotels and this is one of the best mainly due to the friendly, professional and knowledgeable staff. I was undecided on what treatments to have and so I was helped by a lady called Rachel to pick what... More 

Was this review helpful? Yes 1
Liverpool, United Kingdom
Level Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed yesterday NEW

I've just returned from a spa break at Thornton Hall Hotel & Spa. The staff are amazing - nothing too much trouble for them. From first greeting, to spa brasserie, spa desk staff to therapists - the caring & skilful hairdressers - then staff waiting on us in the lounge & breakfast - excellent! I want to single out Rachel... More 

Was this review helpful? Yes 3
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed at Thornton hall hotel and spa for our 10 th wedding anniversary and well where do I start . At Reception we where greeted by 2 lovely ladies who checked us in and bags where taken to the room promptly . We then took a walk across to the spa where we were having treatment later that day .... More 

Was this review helpful? Yes 4
Liverpool, United Kingdom
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 1 week ago

I booked in to stay at this hotel for my friend's wedding in June this year. I contacted reception a few days before the event and spoke to Peter asking about disabled access to the room for my Mother. I popped into the hotel before the wedding and he took the time to show me various rooms showing me the... More 

Was this review helpful? Yes 3
Lancashire
Level Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
2 of 5 stars Reviewed 1 week ago

We stayed at Thornton Hall Hotel and Spa for last Saturday night, as we were going to a Wedding two miles away and we could not stay at the wedding venue. The wedding was at 1.30pm, we had travelled 66 miles to it so arrived at 11.30 a.m. could not have our room at that time as previous nights guests... More 

Was this review helpful? Yes 4
Conwy, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 1 week ago

Booked Thornton Hall overnight spa break which included I treatment, dinner, use of spa and breakfast . We have been visiting this hotel for the last four years for our birthdays. I requested a garden view twin room as I was staying with my daughter for her birthday. On arrival we were given a room facing the car park with... More 

Was this review helpful? Yes 2
Chris S, Manager at Thornton Hall Hotel & Spa, responded to this review

Dear Sally M Thank you for taking the time to share your thoughts with the tripadvisor community. I am sorry to hear that you were disappointed with your stay at Thornton Hall. Unfortunately our garden view rooms are an upgrade to the standard rooms and while we will always do our best to honour room requests, regrettably, on the night... More 

Huddersfield, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 1 week ago

A group of 8 of us booked. All of our treatments were mixed up, but having discussed this mix up at the beginning we expected to have no further issues. Oh how wrong we were! Every single one of us experienced difficulties trying to have our treatments with one person being pulled out of one treatment half way through. Although... More 

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Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago

We had our wedding here on 16th July 2015. From the firs day we booked in 19months ago the wedding team have been on hand to give us friendly advice, weather it was a phone call or me just turning up on speck. One of the team would come down answer any question I had for them with lots of... More 

Was this review helpful? Yes 2
Chris S, Manager at Thornton Hall Hotel & Spa, responded to this review

Dear Mr & Mrs Jones Thank you so much for the kind words. I am delighted to hear that you both had such a good time on your special day. I will of course pass your comments onto all involved especially Paula, Sam, Jess & Neil. I hope we will have the pleasure of welcoming you back to Thornton Hall... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were bought a Red Letter day by our children for afternoon tea at Thornton Hall Hotel. We have had afternoon tea at various places including Cunard and P&O ships. The tea at Thornton Hall beats them all. Good variety of sandwiches, lovely cakes and plenty of them. Good choice of teas as well. Staff very helpful even though they... More 

Was this review helpful? Yes 6
Chris S, Manager at Thornton Hall Hotel & Spa, responded to this review

Dear Roger P Thank you for taking the time to share your experience of "The Great Wirral Afternoon Tea". I am delighted to hear that you enjoyed your experience and that you hold us in such high esteem. I hope I will have the pleasure of welcoming you back to Thornton Hall in the not too distant future. Kind Regards... More 

Manchester, United Kingdom
Level Contributor
174 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here on business in July. Booked through one of the comparison websites, which is always annoying as you are not offered breakfast, so that this can keep prices "lower" so that the hotel can "up sell" breakfast to you when you arrive. Good hotel, great staff and would recommend. The hotel's website asked me if I wanted breakfast the... More 

Was this review helpful? Yes 1
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