Booked a 2 night stay for myself, my husband and 2 children, (12/2/12 & 13/2/12).
Made a a huge error myself when booking on Saturday evening, I did it late & whilst tired and as soon as the online confirmation came through i realised i'd booked 2 nights starting on the 11th, as it was nearly 10pm on the 11th...
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We stayed for one night only 14/15 January 2012. Our room was shabbily furnished and smelled slightly damp. There was a lamp on one side of the bed only. There was a duvet on the bed but it had no cover on and we consider the provided undersheet hygenically inadequate . On using the shower, although the screen was closed...
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Dear Guest
Thank you for your review.
I am sorry to read that your recent stay did not meet your expectations, and would like to offer my sincere apologies for the short comings you experienced.
We do offer a large range of beers and wines on the bars in the hotel, and the prices vary greatly depending upon the items...
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Me & the wife went for new year party had a great time food hot and just kept coming 6 courses not a fault with any of them
The room was spacious & clean
The staff very friendly and helpful ( Sam in the bar really easy to talk to 5 star)
The breakfast was great even though some of...
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Dear Guest
Thank you for your review, and the high 5 score!
I was pleased to read you had a great time with us during your stay with us over the New Year period.
I have passed a copy of your review to Sam on the Bar, its always nice to get positive comments about the team.
I would like...
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Very disapointed with the room, service and general atmosphere of the hotel itself. It was by no means value for money.
We stayed for one night in the hotel for a works christmas party function. The rooms were in poor states - there were loose tiles on the bathroom floor (when this was reported to reception there was no apology),...
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Dear Guest
Thank you for your review.
I am sorry to read that your recent stay did not meet your expectations. I am disappointed to read that the Receptionist did not apologise for the maintenance issues in the bathroom. This is very unusual; you will see from other posts that comments are normally very positive about the team at the...
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Me anf my wife booked two nights at this hotel over the new year period. From the outside the hotel looks very nice and the hall is set out nice to but when we got to our rooms we where very disappointed. Old fashioned decor with a tv that is out of the 80's and the picture was very poor....
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Dear Guest
Thank you for your review.
I was disappointed to read that your stay did not meet your expectations. As I have mentioned in previous responses the hotel has only been open 11 years, so of our bedrooms do have a more traditional feel to them. The TV’s, while the old style are still in good working order.
The...
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Our weekend stay to bring in the New Year with the Gala Celebration was well organised and presented with staff overseers making sure every table was served. Our room was very comfortable and clean. The tv was adequate (5 good channels) but not a priority. Friendly staff through out our stay. Breakfast on New Year's Day and the following day...
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Dear Guest
Thank you for your review and the 5 marks
I was pleased to read that you had an enjoyable stay with us over the New Years period.
I have passed your positive comments regarding the food and service over to our Head Chef and the Food & Beverage team.
I would like to thank you once again for...
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6 of us went here to celebrate New Years Eve at the Gala party . Rooms were very clean and comfortable although my pillow was a bit lumpy , towels were big & fluffy. We used the pool ,sauna, steam room and gym all of which were very good and clean . Staff were very helpful but the bar didnt...
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Dear Guest
Thank you for your review and the 5 marks
I was pleased to read that you had an enjoyable stay with us over the New Years period, I have passed your comments over to the hotel team, so that we can review ready for next years event.
I would like to thank you once again for your feedback,...
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Just stayed here over the weekend, not impressed at all, as said in the review before, the tv was an old box tv some channels very bad picture. Also found the room very dark. the 2nd night of our stay we were woken up in the early hours of the morning with other guests banging doors and talking loudly. The...
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Dear Guest
Thank you for your review.
I am sorry to read that your recent stay did not meet your expectations. If you had advised us of the problems you have highlighted with the room we would have been more than happy to offer you a different room, that may have been brighter for you. Due to the number of...
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just spent the night at the eastwwod hotel hardly got any sleep at all as the noise from other guests in there rooms kept us a wake most of the night, the TV did;nt work,which was a tv from the ,80s, when checking out we mention that the Tv was broke to be told we had a cheap room and...
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Dear Guest,
Thank you for your review.
I am sorry to read that your recent stay did not meet your expectations.
While I apologise about the noise from the guests in the rooms next door to yourselves, if this had been reported to the night team we could have requested the other guests to reduce the noise to allow for...
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Me and the mr stayed here two nights. I thought for what we paid it was lovely. We stayed in a superior double room. We had a lovely view of the garden, our room was very spacious and clean. The gym was really good too. Breakfast was pretty good too for a buffet and the staff were ever so friendly...
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Dear Guest,
Thank you for your review.
I was pleased to read that you had an enjoyable stay with us.
We are located 8 miles from Nottingham City Centre, and as we are set in 26 acres of grounds, it allows our guests to be close enough to the city for those that need to visit, but also we are...
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