We spent 7 wonderful days at the Hacienda and found everything - the staff, rooms, grounds, restaurant, service and amenities to be perfect. We have traveled extensively in Mexico & Europe and found the Xcanatun to be as fine as any top rated hotel/resort we've visited. more

I stayed at Xcanatun for a romantic weekend. It was fine during my stay. Although for the pricy rooms they should improve the quality of sheets and pillows. After check out I discovered that they double charged me for the room. I settled the bill and they also charged the credit card I left as a guarantee. They did charge... more

In reading some of the less than positive reviews of this property, I get the feeling that to some travellers, the quality of experience is only the sum of the individual parts. And if a property fails to live up to their expectations of what a hotel should be, it has failed. If you want a visit to an elegant,... more

Located just North of Merida in an undistinguished little town, once you drive through the gate, you are in a superb hancienda with gorgeous grounds. The rooms are large and comfortable with outdoor jacuzis. The food is the best in the area and beautifully prepared and served. People come from all over the area just to eat in the resturant.... more

What a great hotel.When we arrived I was very surprised.At the website you can see the it is a nice hotel, but when you get there and see it with your own eyes it is much better. The girl that helped me with the booking(Araceli) was fantastic.We changed our dates because of the bad weather conditions(tropical storm Dolly)and she was... more

We stayed here as part of a longer trip around Mexico, and fortunately had a car. We ended up with quite mixed feelings about it .. . We liked: Our room - a lovely 2 level room, with bed upstairs, lounge and bathroom downstairs General feel of the place The food in the restaurant The location (if you have transport)... more

My husband and I stayed at Hacienda Xcanatun for 4 nights and we absolutely loved it. The hacienda has a good location: It is a 10 minute drive into Merida, and 15 minutes to the beach town of Progreso. It is a good base to explore the pyramids as well (about 1-2 hours away). The people who work there are... more

I travel to Mexico regularly and always try to work in a few days at the Hacienda Xcanatun to relax and decompress. It's a fabulous place . It is exquisitely decorated, the rooms are huge and the bathrooms out of this world. The master suites are my favorites, but I also like #8, which is a superior. Heck, I like... more

My husband, three-year old and I recently spent three nights at the Hacienda Xcanatun. While the nearby surrounding area is at odds with the Hacienda itself, once you arrive you are transported to another place....lovely gardens, wonderful accommodations and good food. The staff was very gracious with our daughter, but next time we'll leave her with the grandparents. Finally, the... more