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Hotel Primula Pointray Besut

Jalan Primula, Persiaran Air Tawar, Kuala Besut 22200, Malaysia
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Hotel Primula Pointray Besut
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6 reviews from our community

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Rating summary
  • Sleep Quality
    2.5 of 5 stars
  • Location
    2 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Kuala Lumpur, Malaysia
17 reviews 17 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed June 15, 2014

Booked it as a stopover before going into Perhentian the next morning. Even when driving in we were wondering if we were entering the hotel grounds or some deserted place. Booked a superior room which was on the 3rd floor but after learning that they don't have a lift or any staff to help carry our bags, we insisted to... More 

Was this review helpful? Yes 1
Sandefjord, Norway
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed July 10, 2013 via mobile

Arrived having booked a room with extra bed and breakfast included. Had to change room in order to get all the beds I had paid for - fair enough. Very little or no information when checking in. Tried to hit for breakfast at 9.30, but was told that there was no breakfast. No Wifi or pool - as promised either.... More 

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Johor Bahru, Malaysia
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 9, 2013 via mobile

We booked the hotel via Agoda. From outside, the hotel looks impressive.Deluxe room is spacious with 1 single bed and 1 queen bed. The room looks like it has been used and the shower head has no proper holding place. Plus when we first walked in the room, the room smells like someone left a fish in the room.No lift... More 

Was this review helpful? Yes 1
Kuantan, Malaysia
Senior Contributor
41 reviews 41 reviews
36 hotel reviews
35 helpful votes 35 helpful votes
1 of 5 stars Reviewed October 5, 2012 via mobile

I already call the hotel for booking since 2 October 2012, the resevation counter acknowladge and said my booking has been completed. Unfortunetly, today when I went to the hotel, the recieption counter said my booking has been lost and not in the system. More worst there are no more rooms.

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Perth, Australia
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 9, 2012

We wanted to stay in Kuala Besut to be close to family living just outside Pasir Puteh. This hotel would have so much more potential if the service and facilities were maintained in a much better condition. The main complaint was the smell of the drains (toilet and shower drains) - they were really bad and permiated the whole room... More 

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4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed July 1, 2012

We stayed for three nights and enjoyed the breakfasts and swimming pool and friendly staff. The downsides were too far from town, rooms could do with refurb, and one of us got food poisening from a steamboat meal.

Was this review helpful? Yes 4
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