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Granny Mouse Country House

Certificate of Excellence
Old Main Rd | R103, Balgowan 3275, South Africa
Hotel amenities
1 room 1 adult
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Granny Mouse Country House
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340 Reviews from our TripAdvisor Community

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Durban, South Africa
Level Contributor
5 reviews
5 of 5 stars Reviewed 2 days ago NEW

Although we only stayed the one night (Our Ruby wedding celebration) we found the whole experience delightful. The staff were all helpful friendly and cheerful. The food was great with nothing to complain about. The little touches like the rose petals shaped like a heart on our bed made our anniversary very special. Next time will stay longer!!

Review collected in partnership with this hotel

Helpful?
Thank Steve B
London
Level Contributor
62 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Our second time at the Granny Mouse after our New Year stay in 2014. A hotelier friend of mine is fond of saying that running a successful hotel is based around two factors: the product - location, buildings and fittings, and the culture - the qualities the staff bring to their interaction with guests. This time around the product was... More 

Helpful?
1 Thank Banker_on_the_Road
Portsmouth, United Kingdom
1 review
3 of 5 stars Reviewed 1 week ago

Granny Mouse for us was well located, the rooms were well laid out, the restaurants and food were all very good. The staff were lovely and welcoming. It wasn't very busy when we were there and that may have added to a general atmosphere of being just a little past its best and in need of some TLC.

Review collected in partnership with this hotel

Helpful?
Thank davidsN481QJ
GrannyMouse01, General Manager at Granny Mouse Country House, responded to this review

Dear davidsN481QJ The Team thanks you for your review. We are happy to here that you enjoyed the Hotel and what was on offer. We are sad to here that in your opinion the property required some TLC, but appreciate your honesty as such, with it being quiet around as schools start and locals return back to work. We hope... More 

KwaZulu-Natal, South Africa
1 review
2 of 5 stars Reviewed 2 weeks ago

1. Check in was late. 2. DSTV wasnt working - was advised they would let us know when it came back on but we were not informed besides which they still couldnt get it working. 3. Our hamburgers we ordered for room service were raw. 4. The aircon in our room leaked and then later on when we drew the... More 

Review collected in partnership with this hotel

Helpful?
Thank C9598NAdavidf
GrannyMouse01, General Manager at Granny Mouse Country House, responded to this review

Dear C9598NAdavidf Under general circumstances, the Team would normally thank reviewers from the outset for their reviews and words spoken. However, after a lengthy discussion between Management, it was decided that from here on in, due and based on this review only, we would take zero tolerance stance against Guests who fail to be truthful and bend the ends of... More 

Cape Town Central, South Africa
1 review
3 of 5 stars Reviewed 3 weeks ago

Separate wedding venue from hotel guests - no great if you are not a wedding guest No news TV channels both local and international Although the setting, service etc was good, this detracted from the experience

Review collected in partnership with this hotel

Helpful?
Thank 655charmaineh
GrannyMouse01, General Manager at Granny Mouse Country House, responded to this review

Dear 655charmaineh The Team thanks you for your review. It does seem however that you were disappointed that you could not join a wedding? Did you wish to be part of a wedding at our home? Channel 7 on the televisions per room shows SKYE news (international) and channels 1 to 4 shows local SABC channels, thus news in various... More 

Natal Midlands
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Beautiful country setting, superb food, impressive wine list and friendly, helpful staff made it a memorable stay. Dinner for 2 in the cellar was a special experience to celebrate our anniversary. Ideal wedding venue with delightful chapel, manicured gardens and stunning views.

Helpful?
Thank Marriage_Meander
GrannyMouse01, General Manager at Granny Mouse Country House, responded to this review

Dear Marriage_Meander The Team would like to thank you for your kind review and we were happy to welcome you home again after your last visit. We are most happy that we could add to the enjoyed of your celebration and happy that such was at our Home! Till the next time, safe travels! Kind regards Sean Granger General Manager More 

Johannesburg
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We have visited Granny Mouse twice before, this time there was a noticeable difference, the food is not the same quality it was previously. The Spa should also give priority to hotel guests before taking walk in clients. The Bistro Menu is limited and some of the dishes on it are poorly executed. The Bar also needs to offer some... More 

Review collected in partnership with this hotel

Helpful?
2 Thank 769lornab
GrannyMouse01, General Manager at Granny Mouse Country House, responded to this review

Dear 769lornab The Team thanks you for your review. We are however concerned about your comments. The Bistro was limited? We have a menu 8 pages long, catering for all tastes. We understand that we are different, whereby not every single item is deep fried and greasy. We believe in fresh, home made meals, being different and being healthy. Thank... More 

England
Level Contributor
339 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 168 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here for two nights late november en route to Durban. Being from the UK the whole area felt very English to us, very pretty and green but far better weather! Lovely grounds with pools and rural views. The breakfast was very good, especially the hot items cooked to order. We did eat in the restaurant one night which was... More 

Helpful?
Thank Zulucherry
GrannyMouse01, General Manager at Granny Mouse Country House, responded to this review

Dear Zulucherry The Team would like to thank you for your kind review and words spoken of the Team! We are most happy to hear that your short stay was to your expectation and that you hope to return. We look forward to welcoming you home soon again! Till then, safe travels! Kind regards Sean Granger General Manager More 

Johannesburg, South Africa
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

We stayed one night at Granny Mouse. The hotel is nicely situated between the green hills of the Midland Meander, but we were a bit disappointed. The room was very dark and there were no mountainbike trails even though they did advertise with it. The food in the bistro was good, we didn't take the a la carte menu. Breakfast... More 

Helpful?
Thank MarritvdS
GrannyMouse01, General Manager at Granny Mouse Country House, responded to this review

Dear MarritvdS The Team thanks you for your kind review. We happy to hear that enjoyed our nice accommodation. The bike trails, as you may have seen, is close by the Hotel. In fact, 7.57km to be exact for the very first trail. Also, we are a bit confused, our Bistro is ONLY a la carte, so not sure what... More 

1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

I visited Granny mouse with my the girlfriend, with the intention of asking her to marry me, and of course to have a romantic getaway. The staff, especially the 3 ladies at reception were nothing but friendly and helpful, they went above and beyond. I would like to thank all the staff for all the help. The food, accommodation and... More 

Helpful?
Thank Kyle B
GrannyMouse01, General Manager at Granny Mouse Country House, responded to this review

Dear Kyle B The Team thanks you for your kind review and works spoken. We were most happy to assist you in getting it just right, assisting in creating memories to last for a life time. We hope to see you soon in the planning of your special day! Till then, safe travels! Kind regards Sean Granger General Manager More 

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