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PARKROYAL Parramatta

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30 Phillip Street, PO Box 254, Parramatta, New South Wales 2150, Australia
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PARKROYAL Parramatta
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431 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (104)
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Green Point, Australia
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 6 days ago NEW

Excellent property, homestly the best hotel in the area, every aspect of the hotel is top notch. The rooms are perfect, dark curtains if you wish to sleep in a little, very quiet and if you are at the hotel for business the work area is spacous and very functional to ensure all the emails and reports are completed in... More 

Review collected in partnership with Pan Pacific Hotels Group

Was this review helpful? Yes
GMPRSYP, Rooms Division Manager at PARKROYAL Parramatta, responded to this review

Dear Pete C, We are so thrilled every aspect of your time at PARKROYAL Parramatta was outstanding for your business trip and our facilities and rooms were perfectly suited for your needs. We value your feedback and look forward to seeing you again soon. Kind Regards, Sarah Kirkwood Rooms Division Manager More 

Caloundra
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Gosh, this hotel continues to be the best in Parramatta. They are undergoing a big renovation, can't wait to see the finished job. In the meantime, just spent four days there. Would like to mention all staff encountered are excellent, happy to be in their jobs, nothing is too much trouble. Would like to commend trainee reception Adrian for the... More 

Was this review helpful? Yes 1
GMPRSYP, General Manager at PARKROYAL Parramatta, responded to this review

Dear greeneyedgirl57, Thank you so much for your great review! We are thrilled the stand out during your time at PARKROYAL Parramatta were the staff and high level of service you encountered from the team, in particular Adrian, Fely and Jeanie. Your kind words have been passed onto them. We look forward to welcoming you back to the hotel for... More 

Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 1 week ago

We made the booking on booking .com. we arrive late and the staffs were fantastic and accommodating. This Hotel in the middle of Parramatta we got caught out as we were driving and there was not free car parking. So we ended parking across the road which ended up costing 42 dollars. You can get free Wi-Fi if you join... More 

Was this review helpful? Yes 2
GMPRSYP, General Manager at PARKROYAL Parramatta, responded to this review

Dear Willysduck, Thank you for choosing to stay at PARKROYAL Parramatta for your trip to the area. We are thrilled your arrival at the hotel was welcomed with friendly, accommodating staff. Our car parking prices are comparable with our local hotel competitors alternatively the area does have secure car parking as you experienced. We look forward to seeing you again... More 

Jakarta, Indonesia
Level Contributor
47 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is undergoing extensive facade renovation which makes entering the lobby from the main entrance a little awkward. The food, service and rooms I cannot fault. As expected of a park royal. As well, there is no noise from the renovation. How they do this, I don't know, Plenty of restaurants just outside the hotel. A whole street of... More 

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GMPRSYP, Rooms Division Manager at PARKROYAL Parramatta, responded to this review

Dear Bendychair, Thank you for your review. We are so thrilled every aspect with your stay was perfect and as you have come to know of the PARKROYAL brand. We are pleased that our current Extension Works project and the construction noise was of no disturbance to you throughout your time with us. We do charge $19 per night for... More 

Geelong, Australia
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Hotel is currently undergoing construction works at the front leaving a leaky entry and nowhere to pull up in taxi. The hammer jack at 8am was not a requested wake up call! The hotel itself is nice, bed was comfy and they supply slippers and robes, which I love! Breakfst was delicious, eggs benedict on request and fresh juice bar,yum!... More 

Was this review helpful? Yes
GMPRSYP, General Manager at PARKROYAL Parramatta, responded to this review

Dear Wioletta W, Thank you for choosing to stay at PARKROYAL Parramatta for your recent visit to the area. We are thrilled our centralised location was perfect for your time in the area. As we are nearing the end of Phase 1 of our Extension Works project, the entrance will be easier to see and as the project goes on,... More 

Bowral
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Had just a one night stay at the Parramatta Park Royal and even though undergoing renovations the staff and the ambience of the hotel and the rooms was wonderful. Definitely would book again...Thanks!!

Review collected in partnership with Pan Pacific Hotels Group

Was this review helpful? Yes
GMPRSYP, General Manager at PARKROYAL Parramatta, responded to this review

Dear gailw1965, Thank you for your review. We are pleased you had such a great time here at PARKROYAL Parramatta although only for 1 night. The team looks forward to welcoming you back for another enjoyable and much longer visit next time. Kind Regards, Michael Johnson General Manager More 

Canberra, Australian Capital Territory, Australia
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My family and I stayed here for a night during the Vivid Festival. I enjoy staying in Parramatta and using the public transport to head into Darling harbour. A great hotel with friendly staff. It's located near many restaurants and is only a short walk to the train station and Westfield shopping centre.

Was this review helpful? Yes
GMPRSYP, General Manager at PARKROYAL Parramatta, responded to this review

Dear Jasmine B, Thank you for choosing to stay at PARKROYAL Parramatta during your visit to Sydney to enjoy the Vivid Festival. We are pleased you chose Parramatta as your location and took advantage of the great transport options to get into the city while being in close proximity to great eateries and amenities that Parramatta has to offer. Thank... More 

Sydney, Australia
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

The room was roomy and modern, worth the price. It had it's own kitchen too, with basic facilities. The location is in the heart of north parramatta where all the restaurants are located. The staff at the counter were super helpful.

Was this review helpful? Yes
GMPRSYP, General Manager at PARKROYAL Parramatta, responded to this review

Dear jvabc123, We are thrilled you enjoyed your stay in our PARKROYAL Suite during your visit to the area. The room is our largest room and has extras such as the small kitchen that make it our premium room type. We are pleased our location was perfectly suited for your needs and the interactions you had with our team were... More 

Frankston, Australia
Level Contributor
11 reviews
8 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

Great location and friendly greeting on arrival. Rooms were a good size, big comfy bed, great water pressure in the shower Lots of choices in the buffet breakfast and the hotel restaurant served good meals as well as the variety on offer in the downstairs cocktail bar. Huge array of restaurants right on the door step

Was this review helpful? Yes
GMPRSYP, General Manager at PARKROYAL Parramatta, responded to this review

Dear FamMemories, Thank you for your review. We are pleased your first impressions were met with a friendly arrival experience from the team. Our rooms are designed for comfort and we are thrilled you enjoyed every aspect of your time with us. We look forward to seeing you return to PARKROYAL Parramatta in the near future. Kind Regards, Michael Johnson... More 

Sydney, Australia
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here for one night (Fri night of long weekend) with the family - 2 children , a 3yr old and a 3 month old. Hotel is in a great location for restaurants and parks. Close to the stadium, easy walk to parramatta park or along the river. A few pubs and clubs near by as well for the nightlife.... More 

Was this review helpful? Yes
GMPRSYP, Rooms Division Manager at PARKROYAL Parramatta, responded to this review

Dear GT1974, We are thrilled you enjoyed your experience at PARKROYAL Parramatta on the Long Weekend with your family. Thank you for your kind words on the outstanding service you received throughout your stay. We strive to maintain the highest level of customer service and are thrilled that Amu in particular and Fely in Table:30 were standouts during your stay.... More 

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