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PARKROYAL Parramatta

Certificate of Excellence
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30 Phillip Street, PO Box 254, Parramatta, New South Wales 2150, Australia
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PARKROYAL Parramatta
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456 Reviews from our TripAdvisor Community

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Traveler rating
    220
    176
    45
    5
    10
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (110)
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  • Mar-May only
    (101)
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Tamworth, Australia
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The Parkroyal Parramatta never disappoints. We have stayed here many times and have always been comfortable and welcome. The rooms have quality fittings, pleasant views, the temperature is easily adjusted, the bed is COMFORTABLE and the room QUIET. The blackout curtains do just that, so you need to set the alarm to wake up. Best of all is the BREAKFAST... More 

Review collected in partnership with Pan Pacific Hotels Group

Was this review helpful? Yes
GMPRSYP, Rooms Division Manager at PARKROYAL Parramatta, responded to this review

Dear Jeanette B, Thank you for your great review. Your repeat visits are highly regarded by the team and we enjoy seeing you return to us. We are thrilled PARKROYAL Parramatta rooms have all the facilities for you to have such a comfortable stay and that you enjoy the buffet breakfast so much. The team looks forward to seeing you... More 

Auckland Region, New Zealand
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Two nights for business, once again greeted by very smiley, happy to be there staff - makes a huge difference. Even though they are going though an upgrade the disruption to the guests is kept to a minimal. Rooms are really well appointed, very modern and up to date a great home away from home. They have to have the... More 

Was this review helpful? Yes
GMPRSYP, General Manager at PARKROYAL Parramatta, responded to this review

Dear mikebrown21, We value your repeat business with us and thrilled that when work brings you to the area, you choose to stay at PARKROYAL Parramatta. Thank you for your great compliments on the staff attitude and high level of service you continue to receive. We are pleased you start your day with our buffet breakfast from Table:30 and an... More 

Bungendore, Australia
Level Contributor
64 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
1 of 5 stars Reviewed 1 week ago

My first and last visit to this hotel, On arrival all looked fine, I was tired after a long business day in Sydney and needed a restful night for another busy day ahead. I arrived in my room and had an adjoining door with a family (noisy family) in the next room. I went to reception and asked if it... More 

Was this review helpful? Yes 1
GMPRSYP, General Manager at PARKROYAL Parramatta, responded to this review

Dear Julie P, Thank you for your review and providing detailed feedback from your stay at PARKROYAL Parramatta. We apologise your experience was not of the high standard we aim for with all our guests. Our team will always endeavour to room move a guest where possible, however there are times that even though we may still have arrivals due... More 

Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Please be aware when booking, this hotel has pictures of room types on site such as standard, deluxe and superior, I paid for a superior room although upon arrival was notified the hotel only had superior rooms and there were no room types such as standard, therefore after paying extra for a city view, I received a room on the... More 

Was this review helpful? Yes 2
GMPRSYP, Rooms Division Manager at PARKROYAL Parramatta, responded to this review

Dear David D, Thank you for your detailed review and we apologise for your experience on this occasion with our Room Type names. We appreciate the further details you provided through another channel and working with us to get the situation resolved as quickly as possible. The error was due to an internal audit being completed on our website and... More 

1 review
2 of 5 stars Reviewed 2 weeks ago

We were not told about renovations at time of booking - booked through website. The day before our arrival we received a call letting us know the carpark would be closed due to renovations. I asked for a refund for the valet parking I had paid for which was an extra on the Parkroyal website. I was told they did... More 

Was this review helpful? Yes
GMPRSYP, General Manager at PARKROYAL Parramatta, responded to this review

Dear ROSIE R, Thank you for your review on your recent stay at PARKROYAL Parramatta. The information on our current Extension Works project is available on all websites we are listed on, including our own. We apologise this information did not reach you prior to your stay. The weekend you stayed with us our car park, surrounding streets and noise... More 

Canberra, Australia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

What a great room to have. We got the bottom of the line king room and it was great. Big, clean, comfy and nicely fitted out. The bed was uber-comfy! If the bathroom was a tad bigger this room would be a 5* rating. A little noise happening during our stay due to the renovations and if you're parking here... More 

Was this review helpful? Yes
GMPRSYP, Rooms Division Manager at PARKROYAL Parramatta, responded to this review

Dear JTK-71, We appreciate and value your choice to stay at PARKROYAL Parramatta during your visit to the area. Thank you for the great comments on the clean, comfortable and nicely fitted room you had and your patience during our Extension works project. We look forward to welcoming you back for another enjoyable visit again soon. Kind Regards, Sarah Kirkwood... More 

Shellharbour, Australia
Level Contributor
3 reviews
4 of 5 stars Reviewed 2 weeks ago

This hotel was undergoing renovations at the time of our visit which was ok as we were told upon making the booking. What was not ok was the stains on our bed sheets & the dirty marks in the bathroom sink. We were very impressed with the buffet breakfast & overall was a good hotel to stay in Parramatta.

Was this review helpful? Yes
GMPRSYP, General Manager at PARKROYAL Parramatta, responded to this review

Dear nardisrestaurant, Thank you for your review on your time at PARKROYAL Parramatta. We apologise we fell short of our own high standards on the level of cleanliness you experienced during your stay and this has been followed up with the Housekeeping team. We are pleased you thoroughly enjoyed the breakfast buffet at Table:30 and hope to see you again... More 

Perth, Australia
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We spent 4 nights here for one of our frequent trips to Parramatta, choosing what we hoped would be a more peaceful stay than our last hotel. We were therefore disappointed to discover that the hotel is under major reconstruction - had we not had local knowledge, we might never have found the hotel car park! The receptionist who checked... More 

Was this review helpful? Yes
GMPRSYP, Rooms Division Manager at PARKROYAL Parramatta, responded to this review

Dear Mercedes, Thank you for staying with us at PARKROYAL Parramatta and appreciate your patience as we in in our Extension Works project period. Aside from our own construction, we have construction taking place next to the hotel that starts earlier than ours. We apologise this disturbed the comfort of your stay. We have our bar, Bar:30 located on the... More 

Blue Mountains, Australia
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The room was fine with a comfortable bed and clean bathroom, functioning television and air conditioning. My complaint is that I was told upon check-in that breakfast was included (which I had not expected) and I queried this and was 'confirmed' that there would be no extra charge. However the next day when we went to the breakfast room we... More 

Was this review helpful? Yes
GMPRSYP, General Manager at PARKROYAL Parramatta, responded to this review

Dear happytraveller802, Thank you for your review of your time at PARKROYAL Parramatta. The team are pleased you enjoyed all the room facilities adding extra comfort to your stay. We apologise for the miscommunication between the information provided from the Front Office staff and the Restaurant staff. We are pleased our Assistant Front Office Manager Myron clarified this with you... More 

Melbourne, Australia
Level Contributor
112 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed 3 nights for business & it met my needs pretty much as expected for a Parkroyal. Check in was quick and painless, staff were friendly. Had to sign up for the loyalty program if you want free Wi-Fi, they had my details anyway so no harm there. The room was clean, not large but big enough. Bed was comfortable... More 

Was this review helpful? Yes
GMPRSYP, Rooms Division Manager at PARKROYAL Parramatta, responded to this review

Dear Mick D, We are thrilled your 3 night stay with us for business was enjoyable and perfect for your needs. Thank you for your feedback on your time at PARKROYAL Parramatta and we are pleased there was many highlights including the high level of service from the team at Reception on Check In to the team in the Restaurant... More 

Hotel Review Summarization

What travelers say

  • Buffet breakfast(15)
  • Very good(12)
  • Room service(11)
  • Train station(8)
  • Park royal(6)
  • Church street(6)
  • King size bed(4)
  • Friendly staff(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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