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PARKROYAL Parramatta

Certificate of Excellence
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30 Phillip Street, PO Box 254, Parramatta, New South Wales 2150, Australia
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Complimentary breakfast
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PARKROYAL Parramatta
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PARKROYAL Parramatta
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407 reviews from our community

Traveler rating
    207
    155
    36
    3
    6
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63
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (100)
Date | Rating
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English first
  • All months
    (407)
  • Mar-May only
    (89)
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    (90)
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    (106)
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    (122)
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Reviewer
5 reviews 5 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I stayed at the ParkRoyal Hotel in Parramatta for 10 nights due to working in a nearby area. Arriving at the hotel after nearly 24 hours travelling from the airport, i was keeping my fingers crossed for a good hotel with a great service, and i have to say i wasn't disappointed. The first thing to say is the front... More 

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GMPRSYP, General Manager at PARKROYAL Parramatta, responded to this review

Dear Simon R, Thank you for your detailed review and choosing to stay with us for your extended visit to the area due to work. We are thrilled that from first impressions and service we met and exceeded your expectations. The team hopes to see you return to us when you are next travelling to the area and we look... More 

Parramatta
1 review
4 of 5 stars Reviewed 5 days ago NEW

Even though it was under renovation when we got their,all was done to ensure that it didnt bother us,staff good,everything clean and working,we were happy with stay,but if you are planning on using pool,dont go in autumn or winter,its just to cool.

Review collected in partnership with Pan Pacific Hotels Group

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GMPRSYP, Rooms Division Manager at PARKROYAL Parramatta, responded to this review

Dear Katrina P, Thank you for your review and great feedback from your stay. We are thrilled that you had such an enjoyable time at PARKROYAL Parramatta and all the staff you encountered were friendly and the facilities of a high standard. We appreciate your choice to stay with us and the team looks forward to welcoming you back to... More 

Townsville, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We booked this hotel of a booking site and in no way disappointed. The hotel is clean, luxurious and staff are friendly. I can't even say how comfortable the bed and pillows are, we wanted to ask if we could buy them lol. Buffet breakfast is a must. I normally hate buffet breakfasts but they have an omlett station -... More 

Was this review helpful? Yes 1
GMPRSYP, Rooms Division Manager at PARKROYAL Parramatta, responded to this review

Dear Mary-Sorrel A, Thank you for choosing PARKROYAL Parramatta when selecting a hotel on the booking site you used. Our beds and pillows are luxurious and of a high quality. The Buffet Breakfast in Table:30 is a standout with its special Egg Cooking station having eggs cooked to your liking, its the best way to start the day. We look... More 

Canberra ACT
Senior Contributor
32 reviews 32 reviews
6 hotel reviews
109 helpful votes 109 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We found the Parkroyal Parramatta an excellent choice for centrally located accommodation in Parramatta City. The hotel was immaculate and provided all the expected amenities for a hotel of that class. The best features were the extremely comfortable bed (hit and miss in 4 and 5 star establishments) and friendly and helpful staff. Surrounding the hotel are the restaurants and... More 

Review collected in partnership with Pan Pacific Hotels Group

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GMPRSYP, General Manager at PARKROYAL Parramatta, responded to this review

Dear Robyn C, We are thrilled you found PARKROYAL Parramatta to be an excellent choice for accommodation in Parramatta. Thank you for your review and compliments on the efficient staff and comfortable beds you had during your stay. We are centrally located to enjoy the very best of the area and the great eateries on Church Street and we are... More 

umina beach
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 2 weeks ago

Have stayed at the Park Royal a number of times over the past 15 years and to tell the truth this stay was perhaps the most disappointing. The reason for this was due directly to the refurbishment currently taking place - an unfortunate reality of life. That said we will, given the opportunity, stay again - when the refurbishment is... More 

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GMPRSYP, General Manager at PARKROYAL Parramatta, responded to this review

Dear wayne d, Thank you for your review and continued stays at PARKROYAL Parramatta. As a valued return guest of ours, we apologise your most recent stay was the most disappointing you have experienced. We have embarked on our Extension Works that will be completed in mid 2016 and giving us an additional 90 rooms, a Club Lounge with dedicated... More 

Perth
Senior Contributor
36 reviews 36 reviews
8 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The staff was very accommodating and helpful. I was able to check in very early as the room was ready. Lobby area was modern and spacious. We had a twin room which was very spacious and the beds were very comfortable. Bathroom was on the small side but more than adequate for a short stay. No view to speak of... More 

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GMPRSYP, Rooms Division Manager at PARKROYAL Parramatta, responded to this review

Dear monipod, Thank you for your review and kind words on the helpful Front Office staff. We are thrilled we were able to accommodate your early check in and get you started on your enjoyable stay with us. We have embarked on our exciting Extension Works due for completion in mid 2016 and while the front of the hotel has... More 

Katherine, Australia
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

From the moment i arrived, everything was perfect. The staff were very friendly, exceptionally helpful and a pleasure to deal with. They were honest about the fact that the hotel was undergoing renovations and advised me the times that the construction crews would be working. My room was spotless and i had a great nights sleep. I was extremely happy... More 

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GMPRSYP, General Manager at PARKROYAL Parramatta, responded to this review

Dear Ashlee E, We strive to provide the best possible experience from all our guests from arrival at the hotel to departure and we are thrilled that everything was perfect for your stay from the staff friendliness and efficiency to the high level of cleanliness. Thank you for your review and choosing to stay with us during our Extension Works... More 

Singapore, Singapore
Contributor
12 reviews 12 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I was actually positively surprised about this hotel. I wouldn't rate ParkRoyal as "luxury" but I had a pleasant stay. The room was clean and confortable. My sudden charge requests of the booking were handled effeciently. If you need to stay in the west, then this is a great location close to the restaurants and shops (and the train station... More 

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GMPRSYP, Rooms Division Manager at PARKROYAL Parramatta, responded to this review

Dear HeiDi_Travelling, We are thrilled you chose to stay with us for your recent business trip to the area and the team are always more than happy to accommodate any last minute changes you have with efficiency. Our location is perfect for visiting the very best the area has to offer and are pleased it was perfect for your needs.... More 

Newcastle, Australia
Top Contributor
65 reviews 65 reviews
12 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here while going to the Easter show. Hotel is undergoing renovations but apart from having to look carefully for the sign to the carpark (the facade of the hotel is been redone, so is currently behind scaffolding and boarded up) there were no issues. The renovations do not interfere with hotel operations and once inside, it is almost impossible... More 

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GMPRSYP, General Manager at PARKROYAL Parramatta, responded to this review

Dear bayres42, Thank you for choosing to stay at PARKROYAL Parramatta while visiting the area to attend the Sydney Royal Easter Show. We are thrilled you enjoyed your stay and experienced comfortable, clean rooms offering the highest level of cleanliness. We appreciate your feedback on the noisy air conditioning unit in your room and are pleased the team were attentive... More 

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Originally booked this hotel as the Market Australia annual Conference was to be held there. Due to the renovation the conference was moved, but we kept our booking. Parking is reduced rooms are clean, but a little tired. Dinner in restaurant was good if a little slow. Breakfast was the highlight with good variety, good taste and plenty of it.... More 

Was this review helpful? Yes 1
GMPRSYP, General Manager at PARKROYAL Parramatta, responded to this review

Dear Iain K, Thank you for your review and for keeping your reservation with us when your conference was located elsewhere. We have embarked our exciting extension works project and appreciate the feedback you have provided on your experience in the restaurant. Breakfast in Table:30 is a highlight here at PARKROYAL Parramatta and we are thrilled you enjoyed the variety... More 

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