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PARKROYAL Parramatta

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30 Phillip Street, PO Box 254, Parramatta, New South Wales 2150, Australia
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PARKROYAL Parramatta
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442 Reviews from our TripAdvisor Community

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Traveler rating
    217
    172
    43
    3
    7
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69
160
22
135
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (108)
Date | Rating
  • English first
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English first
  • All months
    (442)
  • Mar-May only
    (101)
  • Jun-Aug only
    (113)
  • Sep-Nov only
    (106)
  • Dec-Feb only
    (122)
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New South Wales, Australia
2 reviews
5 of 5 stars Reviewed 1 week ago

This hotel stay was a gift to me from my current long distance partner. We hadn't seen each other for a few months so he decided to book a hotel in Parramatta close to the Homebush Stadium as we were attending an AFL game on the Saturday night. We arrived at the Hotel and were greeted by a very lovely... More 

Was this review helpful? Yes
Sydney, Australia
Level Contributor
5 reviews
4 of 5 stars Reviewed 1 week ago

The location the staff the room was fantastic great view of the river & the city centre of Parramatta close to restaurants shopping & sight seeing the many historic attractions & transport to get around.

Was this review helpful? Yes
GMPRSYP, General Manager at PARKROYAL Parramatta, responded to this review

Dear spml2015, Thank you for your great review and for staying with us at PARKROYAL Parramatta. The team are thrilled you made the most of the area and the great attractions and eateries Parramatta has to offer. Thank you for your kind words on the great service from the staff. We look forward to welcoming you back to us again... More 

Brisbane, Australia
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 1 week ago

Place is clean, comfy nicely decorated but unfortunately I was on the floor above the restaurant and a cockroach was in my bathroom and I have a phobia of them. I must say though the staff weren't over the top friendly but very professional and moved me to another room. I was too paranoid to sleep after this though.

Was this review helpful? Yes 1
GMPRSYP, Rooms Division Manager at PARKROYAL Parramatta, responded to this review

Dear Showponie2, Thank you for your feedback and review. We apologise you experienced a cockroach in your room and subsequently were unable to rest and relax as we would have hoped for you. We have regular preventative maintenance in place to avoid what you experienced. We are thrilled the team promptly assisted you and moved you to an alternative room.... More 

Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

It is surprisingly good room condition even they are currently under some renovation work. The room are quiet although the construction works nearby. Very convenient to find good restaurants within 5 mins walking. And the staff are really good.

Was this review helpful? Yes
GMPRSYP, General Manager at PARKROYAL Parramatta, responded to this review

Dear Luke187, We value your choice to stay with us when travelling on business to the area. Thank you for the comments on the quality and comfort of our rooms. We are thrilled PARKROYAL Parramatta was perfect for your needs and the team hopes to see you return for the next time work brings you to Parramatta. Kind Regards, Michael... More 

Leicestershire, United Kingdom
Level Contributor
203 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 259 helpful votes
4 of 5 stars Reviewed 1 week ago

I'll be staying here for two week periods probably another couple of times before Christmas and was well aware of the extensive refurbishment that the hotel is undergoing. Accept that there is scaffolding etc on the outside with the resultant change to the lobby but the hotel is handling it very well in my view. A pleasant welcome on arrival... More 

Was this review helpful? Yes 1
GMPRSYP, Rooms Division Manager at PARKROYAL Parramatta, responded to this review

Dear Alan R, Thank you for making PARKROYAL Parramatta your home away from home when you are travelling to Sydney, Australia. We are thrilled the high level of service we strive to maintain at all times is evident from your arrival right through until your departures. We value your repeat business with us and the team looks forward to welcoming... More 

Sydney, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here over the weekend. Checked in during the afternoon. Staff were lovely, very friendly. Once I got up to my room I noticed the AC in the room wasn't working properly. I called reception and was told they would send someone up. I just want to say special thanks to Rohit, I believe he's name was. He was up... More 

Was this review helpful? Yes
GMPRSYP, General Manager at PARKROYAL Parramatta, responded to this review

Dear Mareta M, Thank you so much for such a great review and kind words on your time at PARKROYAL Parramatta. We are thrilled you found all staff to be accommodating and friendly, in particular Rohit. Your kind words have been passed on. We apologise you and your husband were unable to experience the Seafood Buffet for yourselves and would... More 

Level Contributor
69 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We turned up at about 10pm on a Saturday night without a booking but the staff were only too happy to accommodate our needs. We ended up in a king room with views over Parramatta, the room itself was clean and modern and we were very impressed. We ordered room service and the food was in time and of a... More 

Was this review helpful? Yes 1
GMPRSYP, Rooms Division Manager at PARKROYAL Parramatta, responded to this review

Dear Chris B, Thank you for choosing PARKROYAL Parramatta for your last minute accommodation choice and were more than happy to accommodate you. We appreciate your comments on the clean and comfortable Deluxe King Room you had and your comments have been passed on to the Housekeeping team. We are pleased you took advantage of our In Room Dining and... More 

Maitland, Australia
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Although they are doing renovation work at the moment the interior of the hotel is 5 star. We were met down in the car park where we were helped with our luggage up to our room. I forget the guys name but he was very good with our young son letting one of him ride on the trolley with the... More 

Was this review helpful? Yes 2
GMPRSYP, General Manager at PARKROYAL Parramatta, responded to this review

Dear adamandkath, Thank you so much for such a lovely review! We appreciate your compliments on the little things that staff of PARKROYAL Parramatta did to make the difference to you and your family. We are so thrilled you enjoyed your time with us and the team looks forward to welcoming you back to the hotel again in the near... More 

Sydney, Australia
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Booked this hotel to attend a friends wedding via another booking platform a few disappointments: 1.Called the day before to ask if we could have an earlier check in due to a 3pm wedding - I was informed that this could not be confirmed but to show up and if a room was ready them an early check may occur.... More 

Was this review helpful? Yes
GMPRSYP, General Manager at PARKROYAL Parramatta, responded to this review

Dear Matthew T, We appreciate the feedback and comments from your recent stay at PARKROYAL Parramatta. As our occupancy can change at any point, we are unable to confirm early Check In's until the day of arrival due to Housekeeping requirements. We are thrilled we were able to accommodate your early Check In to enable you to get ready for... More 

Melbourne, Australia
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stay here regularly when I travel to Parramatta on business and appreciate a lot about this Hotel. Always very clean and luxurious. Great service and employees who clearly enjoy working here. Beds are comfy with good, big pillows and doona covers (as opposed to doona wrapped up in a sheet that always comes undone during the night!) - gotta... More 

Was this review helpful? Yes
GMPRSYP, Rooms Division Manager at PARKROYAL Parramatta, responded to this review

Dear Twifty9, Thank you for your review and choosing to stay at PARKROYAL Parramatta for every work trip that brings you to the area. Our team enjoy what they do and it shows by the high level of service we strive to provide. We are pleased our special room amenities make the difference for you during your visits and provide... More 

Hotel Review Summarization

What travelers say

  • Buffet breakfast(15)
  • Very good(12)
  • Room service(11)
  • Train station(8)
  • Park royal(6)
  • Church street(6)
  • King size bed(4)
  • Friendly staff(3)
Questions? Get answers from hotel staff and past guests. Ask a question

68 photos of this hotel

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Pool/beach area (2)
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Bathroom (11)
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Dining (1)
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Other (14)

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