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PARKROYAL Parramatta

4.5 of 5 30 Phillip Street, PO Box 254, Parramatta, New South Wales 2150, Australia
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PARKROYAL Parramatta
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PARKROYAL Parramatta
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385 reviews from our community

Traveler rating
    198
    146
    32
    3
    6
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56
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (95)
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Darwin, Australia
1 review
5 of 5 stars Reviewed 1 week ago

I stayed at the Parkroyal Parramatta for two weeks in Feb 2015. I found it to be an excellent hotel. In particular, the staff are very friendly and very helpful. No request was too much trouble. The location is pleasant and convenient and the rooms are immaculate. You can open the windows slightly if you do not like airconditioning. I... More 

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GMPRSYP, General Manager at PARKROYAL Parramatta, responded to this review

Dear Kim M, Thank you for choosing to stay with us here at PARKROYAL Parramatta for your recent 2 week stay. We are honoured and truly flattered by your comment of us being a credit to the Australian Tourism Industry. We are thrilled the high level of service from our team and the rooms and our centralised location were perfectly... More 

Sydney
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I live in Sydney, but wanted to stay in Parramatta overnight so I could enjoy a friends party nearby. I found the staff upon check in to be friendly and accommodating as to my questions about where to park and nearby facilities. The room was a regular size with a queen sized bed as requested. The room had all modern... More 

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GMPRSYP, Rooms Division Manager at PARKROYAL Parramatta, responded to this review

Dear pjtoohey, Thank you for choosing to stay at PARKROYAL Parramatta for your night away from home to thoroughly enjoy your friend's party. Our team strive to continually provide a high level of exceptional service going above and beyond at all times and we are thrilled you experienced this during your visit. We appreciate your feedback on the rooms and... More 

Parramatta
1 review
5 of 5 stars Reviewed 1 week ago

Great location for shopping and local restaurants. We stayed here because of visiting the Riverside Theater which was only a 5 minute walk away. Very friendly and helpful staff. The rooms were beautifully cleaned and the beds were very comfortable.

Review collected in partnership with Pan Pacific Hotels Group

Was this review helpful? Yes
GMPRSYP, General Manager at PARKROYAL Parramatta, responded to this review

Dear susantl8112LD, We are so thrilled you and your group of friends enjoyed your stay at PARKROYAL Parramatta and appreciate your choice to stay with us. Our location is perfect for visiting the Riverside Theatre as you saw during your visit. Thank you for your kind words on the friendly, helpful staff and we are thrilled you experienced our high... More 

1 review
1 of 5 stars Reviewed 1 week ago

Booked the restaurant for what we thought was to be a nice romantic Valentines Day.This was not the case as we were seated at the worst table closest to the noisy kitchen and on the thoroughfare to the toilets. When requested to be moved we were rudely told they could not accommodate this as they were fully booked. When we... More 

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GMPRSYP, General Manager at PARKROYAL Parramatta, responded to this review

Dear Andrea F, Thank you for your review and feedback from your visit to Table:30. It is disappointing when you are allocates a table you are not happy with. Being Valentines Day and at full capacity, it was difficult to accommodate your request for an alternative table. An offer to change tables was extended to you when we had one... More 

Arnhem, The Netherlands
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
5 of 5 stars Reviewed 1 week ago

Excellent hotel. I will never forget the breakfast I was offered. Excellent food and great diversity of healthy fruits. You can even press your own fruit and / or vegetable juice. My room was spacious and clean, and staff quite helpful. Internet is free for members of the hotel chain. Otherwise it is quite expensive. To get free access to... More 

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GMPRSYP, Rooms Division Manager at PARKROYAL Parramatta, responded to this review

Dear iapad, Thank you for your review and great feedback on your stay at PARKROYAL Parramatta. We are thrilled you found the variety and diversity of the breakfast offerings at Table:30 outstanding and one of the best you have had of your life! We thank you for being one of our GHA Discovery members and enjoyed the complimentary internet we... More 

Berwick, Victoria, Australia
Contributor
11 reviews 11 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago

Very clean, comfortable hotel. Pleasant staff. Good breakfast buffet selection. Close to railway station and walking distances to the river, great restaurants and cafes. Take the train or river ferry into Sydney. Driving is a nightmare on the busy Sydney roads. Would stay here again. Free Wi-Fi in lobby. Many conferences held here. Pre-book if you want to stay in... More 

Was this review helpful? Yes 1
GMPRSYP, General Manager at PARKROYAL Parramatta, responded to this review

Dear ShileyValentine_13, We are so pleased you found your visit to PARKROYAL Parramatta to be clean and comfortable with pleasant staff. We are perfectly situation in the middle of Parramatta and central to all the eateries, attractions and transport options. Thank you for reviewing on your time with us and the team hopes to see you and your family return... More 

2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The staff was some of the most professional that I have met in a long time. Kylie at the front desk was great, tracking us down after we left a jacket! However, the other desk staff and room attendant were very good. There're good restaurants 1/2 block away fromburgers to cosmopolitan

Was this review helpful? Yes
GMPRSYP, General Manager at PARKROYAL Parramatta, responded to this review

Dear Ard101, We are honoured to be named the most professional staff you have met and we appreciate and value your review. Your kind words on the service you received from the team and Kylie, have been passed onto the team. We are pleased you took advantage of our great location and proximity to some great eateries. The team looks... More 

Gurgaon, India
1 review
4 of 5 stars Reviewed 2 weeks ago

I was in this hotel for 2 weeks on a Business trip. Overall stay was nice without any hiccups or issues except for the Hotel WiFi whose speed was very low making it difficult to work occasionally from Hotel.

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GMPRSYP, Rooms Division Manager at PARKROYAL Parramatta, responded to this review

Dear deepanshdutt, We appreciate your review and feedback from your recent stay at PARKROYAL Parramatta. We apologise the speed of the internet was slow during your stay and if this caused any inconvenience to the work you were doing. We recognised the speed of the internet we were providing was not up to speed with what our guests required and... More 

Canberra, Australia
Top Contributor
124 reviews 124 reviews
28 hotel reviews
105 helpful votes 105 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Had to stay near to the hospital the night before a procedure and this came up in a search. Good price, comfortable, clean and quiet with friendly, polite and competent staff. Plus it was around the corner from a restaurant walking street with a large number of casual, good but expensive restaurants. My partner stayed for two nights and enjoyed... More 

Was this review helpful? Yes
GMPRSYP, General Manager at PARKROYAL Parramatta, responded to this review

Dear FilBee, Thank you for choosing to stay at PARKROYAL Parramatta the night prior to your visit to Westmead Hospital. Our location is very central to the Hospital and of course 'Eat Street' on Church Street and while at the hotel we are thrilled you took advantage of some of the great restaurants around. We value your feedback on the... More 

Sydney, Australia
Senior Contributor
44 reviews 44 reviews
31 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed one night on business as my client was holding an event at the hotel the following day. I have to admit to being pleasantly surprised by the both the level of service, and the quality and cleanliness of the rooms. A good central location further benefits this hotel as does highly competitive pricing.

Was this review helpful? Yes
GMPRSYP, General Manager at PARKROYAL Parramatta, responded to this review

Dear drv_au, Thank you for your fantastic review! It is a pleasure we were able to deliver beyond your expectations for your visit to PARKROYAL Parramatta. We are thrilled our high level of service and high level of cleanliness and quality on the rooms were seen by you during your stay. We appreciate your review and look forward to welcoming... More 

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Additional Information about PARKROYAL Parramatta

Address: 30 Phillip Street, PO Box 254, Parramatta, New South Wales 2150, Australia
Location: Australia > New South Wales > Greater Sydney > Parramatta
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — PARKROYAL Parramatta 4.5*
Number of rooms: 196
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Also Known As:
Parkroyal Parramatta Hotel Parramatta
Hotel Style:
#2 Luxury Hotel in Parramatta
#3 Business Hotel in Parramatta

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