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PARKROYAL Parramatta

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30 Phillip Street, Parramatta, New South Wales 2150, Australia
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1 room 1 adult
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PARKROYAL Parramatta
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536 Reviews from our TripAdvisor Community

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Level Contributor
4 reviews
3 of 5 stars Reviewed 2 days ago NEW

At the moment this hotel is undergoing massive renovation, and that's disturbing during the day if you are trying to do some work in the room. The renovation will take another four to six months as I understood. The front desk staff is very friendly and helpful, rooms are ok (the mattress in my room could use replacement). The breakfast... More 

Helpful?
Thank Robert W
Parramatta
1 review
4 of 5 stars Reviewed 3 days ago NEW

Even though undergoing renovations, there was no interruption to our stay Had a quiet room towards the back of the hotel. Breakfast was good. Spacious and well kept room. Able to step out of door and walk to shops, and tourist attractions Parking cost $19, however worked really well for us

Review collected in partnership with Pan Pacific Hotels Group

Helpful?
Thank 402maxinec
Parramatta
1 review
3 of 5 stars Reviewed 4 days ago NEW

House keeping was not what I expected. Was there for three nights and the table/desk was not wiped down once and was dirty upon arrival. Trying to given the benefit of the doubt that maybe when I arrived, it was accidently forgotten due to interruption, but after three days, threw that theory out the window.

Review collected in partnership with Pan Pacific Hotels Group

Helpful?
Thank 538taniaz
GMPRSYP, General Manager at PARKROYAL Parramatta, responded to this review

Dear 538taniaz, We apologise your experience at PARKROYAL Parramatta was not as we wanted it to be and that the level of cleanliness was unsatisfactory on this occasion. Your feedback has been passed onto the Executive Housekeeper for review and follow up. We do hope you will consider staying at PARKROYAL Parramatta again in the future so we can show... More 

Parramatta
2 reviews
1 of 5 stars Reviewed 1 week ago NEW

- Dirty Cotton bud under bathroom mirror - Room smelt unpleasant! - Bathroom floor soaked because shower not built properly!! - Bin not emptied in room with left over dinner from previous occupant!!!!

Review collected in partnership with Pan Pacific Hotels Group

Helpful?
Thank MichealG1
GMPRSYP, General Manager at PARKROYAL Parramatta, responded to this review

Dear MichealG1, Thank you for your review. We appreciate the opportunity to follow up the issues you have raised in your review and once again apologise for the unacceptable level of cleanliness you experienced. As discussed, this is not of the high standard we pride ourselves on and do hope you will consider staying with us again in the future.... More 

Parramatta
1 review
5 of 5 stars Reviewed 1 week ago

Booked a room through booking.com, rooms where on exactly as the where pictured, Rooms were priced well, staff always offered to help, can't wait to see it after the construction is finished. Would highly recommend.

Review collected in partnership with Pan Pacific Hotels Group

Helpful?
Thank shrishneilp
GMPRSYP, Rooms Division Manager at PARKROYAL Parramatta, responded to this review

Dear shrishneilp, Thank you for your great review. We appreciate your kind words and value your feedback. The team are thrilled you enjoyed your stay and look forward to seeing you again soon. Kind Regards, Sarah Kirkwood Rooms Division Manager More 

Sydney, New South Wales, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Location – Great, handy to Westmead Private Hospital. Free Shuttle Bus and Taxis at front door. In the middle of Eat Streets, walking distance to Westfield Shopping Centre. Rooms – The furniture was quite dusty when we arrived, so I used a damp tissue to wipe over the surfaces, an hour later the dust was back. I realised that with... More 

Review collected in partnership with Pan Pacific Hotels Group

Helpful?
Thank robynstorrier
GMPRSYP, General Manager at PARKROYAL Parramatta, responded to this review

Dear robynstorrier, Thank you for your 5 star review! We apologise for the excess dust in your room and are thrilled the team were accommodating in dusting the room frequently for you. We are pleased you experienced a great breakfast in Table:30 and exceptional service from Hien. you kind words have been passed onto her. The team looks forward to... More 

Melbourne, Australia
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

This hotel is currently undergoing a huge upgrade and additions to the number of rooms. However, ad midst all this, it is a comfortable business as usual. The rooms are great and you generally don't hear any construction during the day. The staff are friendly and attentive.

Helpful?
Thank BigMelbourne
GMPRSYP, General Manager at PARKROYAL Parramatta, responded to this review

Dear BigMelbourne, Thank you for your review and choosing to stay at PARKROYAL Parramatta. The team are thrilled you had such an enjoyable stay and look forward to welcoming you back again soon for another enjoyable visit. Kind Regards, Michael Johnson General Manager More 

2 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

I loved my stay at the PARKROYAL. Very close to Eat Street and Westfield shopping centre. Excellent room service, friendly staff and the best buffet breakfast spread that I've ever seen. Lovely looking rooms. I will definitely be returning here.

Helpful?
Thank Liz B
GMPRSYP, Rooms Division Manager at PARKROYAL Parramatta, responded to this review

Dear Liz B, Thank you for your 5 star review. We are pleased our location was perfect for your needs and you enjoyed the best of Eat Street and shopping attractions. Thank you for your kind words on the staff service and we appreciate being called the 'best buffet breakfast' you have seen. The team looks forward to welcoming you... More 

Townsville, Australia
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

This was my first stay at this hotel. I was in Parramatta for business and work had booked the hotel due to proximity to work. If I come back for work or personal reasons, I would definitely stay here again. The hotel is undergoing an expansion with a new section being added to the property and the construction site doesn't... More 

Helpful?
1 Thank Deb G
GMPRSYP, Rooms Division Manager at PARKROYAL Parramatta, responded to this review

Dear Deb G, We are thrilled you enjoyed your time at PARKROYAL Parramatta and although not originally booked by you, we are pleased you will return for your next visit to the area. The team are pleased that on every interaction you experienced nothing but the highest level of service and every request was attended to promptly. We look forward... More 

Berwick, Victoria
Level Contributor
229 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Stayed here before, good location and now in the middle of a refurbishment. Whilst alright for business stay I think I will wait until the works are completed. Very limited bar and meal facilities on a Sunday night lucky lots of bars and restaurants near by. The construction is suppose to start at 8am each morning but that clearly doesn't... More 

Helpful?
Thank GriffinFamily4
GMPRSYP, General Manager at PARKROYAL Parramatta, responded to this review

Dear GriffinFamily4, Thank you for your review and return stay with us. We are pleased you enjoyed your stay and we appreciate your patience while we are in the middle of our Extension Works project. We look forward to sharing our new product with you on completion and look forward to seeing you then. Kind Regards, Michael Johnson General Manager More 

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