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PARKROYAL Parramatta

Certificate of Excellence
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30 Phillip Street, PO Box 254, Parramatta, New South Wales 2150, Australia
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Complimentary breakfast
Best prices for: 1 room 1 guest
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PARKROYAL Parramatta
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PARKROYAL Parramatta
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415 reviews from our community

Traveler rating
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    38
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    6
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sydney, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I think it is very important that you tell your guests that your hotel is under massive renovations before they arrive!!! I could have chosen any umber of properties in Parramatta last weekend but chose the Park Royal due to its reputation. When I arrived at the ParkRoyal Parramatta I was shocked that I was not told when making my... More 

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GMPRSYP, General Manager at PARKROYAL Parramatta, responded to this review

Dear Peel1407, Thank you for your review and for providing feedback on your recent experience at PARKROYAL Parramatta. We regret that your stay was marred by the works and the current facilities given our Extension Works. Transparency is important to us and this undertaking appears on our branded website and also in other third party websites. Great efforts are being... More 

Wallerawang, Australia
Contributor
12 reviews 12 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

We only stayed for one night. We had a king bed room on the 11th floor that had a westerly view over the river and stadium. The bed was very comfortable, featuring a pillow top mattress and large king sized pillows. Good sized wall mounted TV. Only drawback was a very small bathroom. Parking was a bit of a problem,... More 

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GMPRSYP, General Manager at PARKROYAL Parramatta, responded to this review

Dear Ally_S1010, Thank you for your review and details of your recent visit to PARKROYAL Parramatta. We are pleased you enjoyed your time with us and in particular the deluxe room on Level 11 with a comfy King bed and great décor. We appreciate your understanding on the parking situation while we undergo this phase of our Extension Works project... More 

Brisbane, Australia
Top Contributor
85 reviews 85 reviews
45 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed 1 week ago

Efficient check in. Typical business hotel with bland 'could be anywhere' décor. Bed comfy, shower fine. Spacious room, wifi charged for which seems crazy when so many cheaper hotels provide it for free. Noisy day and night with the windows open but least they do open. Few minutes walk to lots of restaurants, shops, supermarket etc. Westfield has loads of... More 

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GMPRSYP, General Manager at PARKROYAL Parramatta, responded to this review

Dear Aussies_living_in_UK, We appreciate and value the feedback provided from your stay at PARKROYAL Parramatta. The team is thrilled you received efficient service when you arrived and throughout your stay. We are currently looking at ways increase the speed of the Hotel's internet and apologise it was slower than expected during your stay. We are pleased our centralised location was... More 

Australia
Top Contributor
90 reviews 90 reviews
79 hotel reviews
78 helpful votes 78 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Our second stay here. We liked it a lot last time that we were returned customers. We did not know that this hotel is currently under big renovation at front of hotel at the moment until we got here. Yes it is noisy during the day but happy to say they stop late afternoon. Our room was comfortable and clean.... More 

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GMPRSYP, General Manager at PARKROYAL Parramatta, responded to this review

Dear Butterflygirl54, Thank you for choosing to return to PARKROYAL Parramatta for your second visit to the area following your first extremely enjoyable stay with us.We regret that your stay was marred by our Extension Works and not being able to locate your Lost Property. Transparency is important to us and the undertaking of our Extension Works appears on our... More 

Dubbo
Senior Contributor
37 reviews 37 reviews
21 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Stayed here for one night. Comfy bed, great breakfast & great location for our needs. Close to restaurants & westfield parramatta( walking distance . Undergoing renovations at the moment & for a fair while I gather. Can't wait to see the completion of hotel- it will be very nice. Noise probably starts around 8am.

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GMPRSYP, General Manager at PARKROYAL Parramatta, responded to this review

Dear mooch77, Thank you for your review and choosing to stay with us for your visit to the area. We are so thrilled very aspect of your stay from the comfy beds, outstanding breakfast at Table:30 to our great location. We are looking forward to you experiencing our brand new product once our Extension Works are complete. Kind Regards, Michael... More 

Melbourne, Victoria, Australia
Contributor
13 reviews 13 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This iconic hotel is undergoing a massive $25 million dollar refurbishment at the moment and will make it the best property in Parramatta once complete. The staff are already great and the cleanliness standards are great. Can't wait to visit again on my next business trip to the area.

Review collected in partnership with Pan Pacific Hotels Group

Was this review helpful? Yes 1
GMPRSYP, Rooms Division Manager at PARKROYAL Parramatta, responded to this review

Dear Craig C, Thank you for your great review, we are so thrilled you share our enthusiasm and excitement for the Extension Project! We appreciate and value your kind words on the staff friendliness and our high level of cleanliness. The team looks forward to welcoming you back to PARKROYAL Parramatta again the next time business brings you to the... More 

Canberra, Australia
Top Contributor
73 reviews 73 reviews
73 hotel reviews
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I have stayed a total of 10 nights in recent weeks at the Parkroyal in Parramatta and in my view it is the best located of the hotels in and around Parramatta. The hotel is situated very centrally. About 10 minutes walk from the railway station (if that is how you are travelling) and right beside the main restaurant strip.... More 

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GMPRSYP, General Manager at PARKROYAL Parramatta, responded to this review

Dear JeremyC-99, We are so pleased our centralised location in the centre of Parramatta CBD was perfect for all your needs around the area. The Deluxe Rooms on the higher floors are worth paying a little bit more for and are a favourite of many of our guests. Thank you for choosing to stay at PARKROYAL Parramatta for your recent... More 

Perth, Australia
Top Contributor
74 reviews 74 reviews
27 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Hotel is currently under renovation, however its very clean and functional, and whilst an older hotel, room size is good. Overall an acceptable choice. Bathroom a bit tired, however eveything is there. Table in corber of room too big, and power points a bit awkward, however these are small annoyances. Meals and bar / lounge are good, and to restuarants... More 

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GMPRSYP, General Manager at PARKROYAL Parramatta, responded to this review

Dear John M, Thank you for your review about your recent stay at PARKROYAL Parramatta. We are pleased you enjoyed every aspect of your stay and found our centralised location perfect for your needs. We apologise you were woken by construction noise early in the morning. Our construction time is limited to start at 8am, however the external construction site... More 

Reviewer
5 reviews 5 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed at the ParkRoyal Hotel in Parramatta for 10 nights due to working in a nearby area. Arriving at the hotel after nearly 24 hours travelling from the airport, i was keeping my fingers crossed for a good hotel with a great service, and i have to say i wasn't disappointed. The first thing to say is the front... More 

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GMPRSYP, General Manager at PARKROYAL Parramatta, responded to this review

Dear Simon R, Thank you for your detailed review and choosing to stay with us for your extended visit to the area due to work. We are thrilled that from first impressions and service we met and exceeded your expectations. The team hopes to see you return to us when you are next travelling to the area and we look... More 

Parramatta
1 review
4 of 5 stars Reviewed 4 weeks ago

Even though it was under renovation when we got their,all was done to ensure that it didnt bother us,staff good,everything clean and working,we were happy with stay,but if you are planning on using pool,dont go in autumn or winter,its just to cool.

Review collected in partnership with Pan Pacific Hotels Group

Was this review helpful? Yes
GMPRSYP, Rooms Division Manager at PARKROYAL Parramatta, responded to this review

Dear Katrina P, Thank you for your review and great feedback from your stay. We are thrilled that you had such an enjoyable time at PARKROYAL Parramatta and all the staff you encountered were friendly and the facilities of a high standard. We appreciate your choice to stay with us and the team looks forward to welcoming you back to... More 

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