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Novotel Sydney Parramatta

4.0 of 5 350 Church Street, Parramatta, New South Wales 2150, Australia (Formerly Sebel Parramatta)
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Novotel Sydney Parramatta
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Novotel Sydney Parramatta
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421 reviews from our community

Traveler rating
    64
    174
    122
    44
    17
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116
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
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There are newer reviews for Novotel Sydney Parramatta
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Brisbane, Australia
Senior Contributor
26 reviews 26 reviews
26 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed January 2, 2014

Stayed here last night. This hotel is getting on in age. Air con is from another century, but seems to work ok. Bathrooms are a little small with a shower bath arrangement. Plenty of undercover parking. Very close to many restaurants and cafés. Staff are friendly.

Was this review helpful? Yes
Michael D, General Manager at Novotel Sydney Parramatta, responded to this review

Dear midwicket Thank you for your comments. Our location car park and staff are defiantly important parts of your business. With the hotel being old I am disappointed that you feel this way as other guest think the opposite. With this said everyone is different and we need to make sure we cater to all guests needs no matter what... More

Melbourne
Top Contributor
196 reviews 196 reviews
75 hotel reviews
90 helpful votes 90 helpful votes
4 of 5 stars Reviewed December 20, 2013

We stayed in an executive suite on the 10th floor for 2 nights for a birthday weekend before flying to Hamilton Island. Upon entering the room, you walk into a good sized lounge area with a 2 seater couch & 2 chairs. Off to the side was a bathroom, with a shower of the bath, vanity & toilet. The room... More

Was this review helpful? Yes 1
Michael D, General Manager at Novotel Sydney Parramatta, responded to this review

Dear Jenny0401, Thank you for your detailed review the suites we have are defiantly nice and spacious. I am glad you enjoyed your time at the property and we look forward to seeing you again soon hopefully not in the to distant future. Regards, Michael Daviss General Manager Novotel Sydney Parramatta More

Menai, Australia
1 review
4 of 5 stars Reviewed December 15, 2013

I found the staff very friendly and helpful. The pool was a bit dirty with cigarettes lying around and in the pool and the 1m depth sign was definitely misleading as I am 6ft and it was up to my chin. The table in the room was very dangerous as it was a sharp point glass which I actually hurt... More

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Michael D, General Manager at Novotel Sydney Parramatta, responded to this review

Dear Katie B, Thank you for taking the time to comment. You feedback has been passed onto the team and is great to hear. The pool is a concern though, I can let you know that the maintenance team is looking into this so we can ensure no one else experiences the same issues. Thank you once again for you... More

Sydney, Australia
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 14, 2013

Level 12 - executive suite: Pro's - Nice view - Nice decor - Clean and well stocked, Con's - Air conditioning did not seem to be working properly. - Had to open window to get a cool breeze overnight. - It was actually much cooler down on ground floor near the boardrooms. Breakfast: Pro's - Usual hotel food, pancakes were... More

Was this review helpful? Yes 1
Michael D, General Manager at Novotel Sydney Parramatta, responded to this review

Dear CappieGirl18, Some good information here for us to work on, thank you for taking the time to review. As mentioned on earlier reviews the lifts buttons and access will be addressed and fixed from February which is a great thing for the overall experience. Some important information for our new chef as well. Thanks again for taking the time... More

Melbourne, Australia
Senior Contributor
36 reviews 36 reviews
29 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed December 11, 2013

My boyfriend and i stayed there for 2 nights, booked on Wotif, secret deal. We made two separate bookings. On Check in i mentioned the two separate bookings, but on the time of the booking we have made sure that the hotel knew it was the same person booking and we wanted to stay in the same room. Unfortunately she... More

Was this review helpful? Yes
Michael D, General Manager at Novotel Sydney Parramatta, responded to this review

Dear Sunshinetom, First please allow me to apologise for your stay there were defiantly things that should not have happened. There are also some things in this review that may have been embellished on per say. With that said that does not take away from my apology and given during your stay. Deborah was our Manager on Duty that day... More

Christchurch, New Zealand
Senior Contributor
41 reviews 41 reviews
35 hotel reviews
65 helpful votes 65 helpful votes
3 of 5 stars Reviewed December 11, 2013

Stayed a few nights for work earlier this month and found the experience on the whole pretty good. When I arrived way to early my room was not ready but the reception staff looked after my baggage while I spent the day in the city. When my room key needed recoding part way through my stay the assistant manager (Tim)... More

Was this review helpful? Yes
Michael D, General Manager at Novotel Sydney Parramatta, responded to this review

Dear Surfingwoozy, Thank you for your detailed review. Sounds like we have some staff issues please allow me to apologise for this. With your dinner I am glad to hear it was a positive experience as we have a new chef that started last month and he is doing some really good things and we look forward to the future... More

Penrith, Australia
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 10, 2013

It is the second time we have stayed there. I could not fault the friendly staff, or the cleanliness and comfort of our room. The breakfast was fantastic too, very fresh. Looking forward to staying there again.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Michael D, General Manager at Novotel Sydney Parramatta, responded to this review

Dear Margaret877, Thank you for your positive feedback about our property. We will ensure our team has the opportunity of viewing your comments in their daily meetings as this will act as great encouragement for them to continue their friendly approach to all guests. Regards, Michael Daviss General Manager Novotel Sydney Parramatta More

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Additional Information about Novotel Sydney Parramatta

Address: 350 Church Street, Parramatta, New South Wales 2150, Australia (Formerly Sebel Parramatta)
Location: Australia > New South Wales > Greater Sydney > Parramatta
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Sydney Parramatta 4*
Number of rooms: 194
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Also Known As:
The Sebel Parramatta Hotel Parramatta
The Sebel Hotel Parramatta

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