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Novotel Sydney Parramatta

350 Church Street, Parramatta, New South Wales 2150, Australia (Formerly Sebel Parramatta)
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Novotel Sydney Parramatta
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529 Reviews from our TripAdvisor Community

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Traveler rating
    78
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
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Melbourne
Top Contributor
65 reviews 65 reviews
22 hotel reviews
89 helpful votes 89 helpful votes
2 of 5 stars Reviewed 1 week ago

If it wasn't for the fact that the brand Novotel was displayed within the hotel, one could easily have thought one was staying at Ibis instead Novotel. This is probably a result of the Accor chain having spent significant efforts in up marketing the Ibis brand. The hotel is old and the age shows, from the carpet to the lifts,... More 

Was this review helpful? Yes
Michael D, General Manager at Novotel Sydney Parramatta, responded to this review

Dear Lokky_78 Thank you for taking the time to write. It is truly disappointing that you feel this way about our property and to some of your points we feel your review is slightly harsh including your title given, and to point and or in some cases incorrect with the upgrades to the property that have been completed. We also... More 

Brisbane, Australia
Contributor
12 reviews 12 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago via mobile

I stay in many motels a year, and often at Accor places. The room I had was dirty and not up to my expected Novotel standards. Crumbs in the bed!!! I pulled back sheets and someone had already been in there obviously eating and the bed had been made over it. The shower was dirty, and stained. Never again will... More 

Was this review helpful? Yes
Michael D, General Manager at Novotel Sydney Parramatta, responded to this review

Dear Jason844, Thank you for taking the time to write. Firstly please allow me to apologise for it seems what you have encountered. I agree this is just wrong, this is not acceptable on any level and clearly this room should have never been released for arrival like this and is something you should not encounter. We are addressing this... More 

Sydney, Australia
Top Contributor
60 reviews 60 reviews
17 hotel reviews
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We needed to stay in parramatta for a meeting/event. Park Royal and Novotel were the closest hotels. Thankfully we chose the Novotel over the Park Royal. The Park Royal had all sorts of construction going on around it, you couldn't even see the entrance. Check in was quick and friendly and the same with check out. We were checked into... More 

Was this review helpful? Yes
Michael D, General Manager at Novotel Sydney Parramatta, responded to this review

Dear littlelilies, Thank you for taking the time to let us know about you experience. I am very pleased to ready your feed back about arrival and departure and that the team was able to assist you especially at 7.50am in the morning on arrival. We always where possible try and do this and I am so glad that it... More 

East Maitland, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

We stayed for two nights over the June long week-end and was very happy with the experience. Check-in was efficient and parking was plentiful and inexpensive for Sydney. As an Accor club member I received 2 complimentary drinks vouchers, free wifi and also a cheese platter sent up to the room. The room was clean and spacious - the only... More 

Was this review helpful? Yes
Michael D, General Manager at Novotel Sydney Parramatta, responded to this review

Dear Cecilie46, Thank you for taking the time to write and tell us about your stay. It is very pleasing to read about you relaxing time and I can thankfully let you know that we are in the process of replacing all in room air handling units this year and into early next with the rooms that have this constant... More 

Orange, Australia
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This was a very pleasant hotel, with helpful staff and a nice atmosphere. Located in the midst of a host of restaurants and shops in a good area. We booked a king suite and it offered ample space for our family of 4. The bathroom was showing it's age around the bath tub, could do a a re tile or... More 

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Orange, Australia
Top Contributor
51 reviews 51 reviews
14 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 3 weeks ago

While clean and comfortable, I would expect wine glasses and biscuits to be supplied in a $200 room. Checkin took forever - no queue, just a lot of tapping on the keyboard and frowning, then more tapping then more frowning - no explanation as to why it took so long. The room is very sparsley furnished, but the brekkie was... More 

Was this review helpful? Yes
Michael D, General Manager at Novotel Sydney Parramatta, responded to this review

Dear Espressogal Thank you for taking time to write. I am sorry that you had this experience as you should have glasses in you room and we will follow up as to why we have tapping at reception but no service afforded to you as frowning is not the way we want to greet our guests. It was good to... More 

Sydney
Top Contributor
50 reviews 50 reviews
40 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is the first time staying here as I normally stay at the Mercure Parramatta. On check-in found that they had upgraded me to a executive room which was large, spacious and very clean. Check-in was easy and the staff were friendly. Parking was easy in the onsite carpark and prices at $16 reasonable for the location. Restaurant and bar... More 

Was this review helpful? Yes
Michael D, General Manager at Novotel Sydney Parramatta, responded to this review

Dear traveltenSydney, Thank you for taking the time to write about you stay. It is so pleasing when I read and you speak so favourably about our team. They really do get a buzz when they see this and it only goes to encourage them to give even better service and make everyone stay personal. Choices Choices Choices it's always... More 

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