We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Novotel Sydney Parramatta

4.0 of 5 350 Church Street, Parramatta, New South Wales 2150, Australia (Formerly Sebel Parramatta)
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Novotel Sydney Parramatta
Professional photos View all
Browse nearby
Novotel Sydney Parramatta
Write a Review

420 reviews from our community

Traveler rating
    64
    174
    121
    44
    17
See reviews for
115
98
26
128
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Any
English first
  • All months
    (420)
  • Mar-May only
    (119)
  • Jun-Aug only
    (101)
  • Sep-Nov only
    (95)
  • Dec-Feb only
    (105)
All months
Melbourne, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

Checked in on a Monday - air con in Room 317 was really noisy and sounded like there was a truck in the room. Notified reception and manager came to inspect. Agreed that it was really noisy and told me to switch it off as it was driving him nuts. Waited in the room for more than an hour for... More

Was this review helpful? Yes
Michael D, General Manager at Novotel Sydney Parramatta, responded to this review

Dear Jeremy W, Please allow me to personally apologise for your recent stay at the hotel. It is totally unacceptable that you had this experience and I can only begin to imagine what this would have been like. I have spoken with the team involved on shift and I understand that we tried to work through all possible solutions and... More

Cootamundra, Australia
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We arrived late for our booked event and flustered due to roadworks and the reception staff could not do enough to help us. They even gave my son a snack. An example where the quality of service can really make your stay.

Was this review helpful? Yes
Michael D, General Manager at Novotel Sydney Parramatta, responded to this review

Dear MarkandLee2590, Wow what great feedback, thank you for taking the time to write. It is great to hear such positive feedback about our hotel team I am glad we were able to assist and make your stay enjoyable after challenging journey by the sounds of it to get to the hotel. We look forward to welcoming in the near... More

San Diego, California
Top Contributor
74 reviews 74 reviews
44 hotel reviews
76 helpful votes 76 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

Novotel isn't known for high class, but the Novotel Parramatta was very disappointing. The staff, a few were friendly, but overall they are there to do a job, and customer service is not high on their list. The hotel itself is ok. Rooms could use a bit of flair and updating. There is construction ongoing (Oct 2014), and the elevators... More

Was this review helpful? Yes
Michael D, General Manager at Novotel Sydney Parramatta, responded to this review

Dear JenniferRose8, I am sorry that your experience did not meet your expectations. I would ask that you contact me as several of you statements are not specific and I would like to know more about the details as I have to disagree with some of your comments as doing business at the property is actually very easy and the... More

Singapore, Singapore
Senior Contributor
40 reviews 40 reviews
26 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed 1 week ago

My team arrived around noon after an long haul flight hoping that we could get an early check-in. Instead of at least providing a temporary room for a shower, we were asked to "freshen up" in the tiny common bathroom. Even though the entrance and most of the common areas seem to have been upgraded recently, my room was rather... More

Was this review helpful? Yes
Michael D, General Manager at Novotel Sydney Parramatta, responded to this review

Dear bronoman, Thank you for taking the time to write. It can defiantly be challenging when requests come through that we cannot fulfil on occasion like early arrival. I was glad to hear you were given the option of fleshing up in our separate area which has a shower, bathroom and toilet facilities. Whilst being a private area located on... More

1 review
2 of 5 stars Reviewed 1 week ago

The location is good but thats all. You get charged extra for everything. A waterbottle in the room is 7$ (normaly free in other hotels). 10$ for 1h/5mb internet. 30$ for buffet dinner that was crap. The shower is way to low, i had to kneel down to wet my hair. At least it is clean and the staff is... More

Was this review helpful? Yes
Michael D, Guest Relations Manager at Novotel Sydney Parramatta, responded to this review

Dear Florian P, I’m sorry you did not enjoy your stay. We have read you feedback and would like the opportunity to speak with you as we would like to gain more feedback about this with you refer to the food being "crap". We generally receive good feedback about our food and this will assist in pinpointing dissatisfaction and the... More

Brisbane, Australia
Top Contributor
63 reviews 63 reviews
10 hotel reviews
38 helpful votes 38 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Stayed Friday, Sat and Sunday. The noise on level 8 was horrendous on both Sat and Sunday nights. There was a group going in and out slamming their doors, shouting and basically showing no care for anyone else. We complained during the middle of the early hours of Monday morning (around 3am) only to be woken at 4.20 am yet... More

Was this review helpful? Yes 1
Michael D, General Manager at Novotel Sydney Parramatta, responded to this review

Dear TerryDoddsMoranbah, This sounds like a terrible stay. Usually other guest are respectful of each other’s time in the hotel and clearly on this occasion this did not happen, please allow me to apologise for this as it is not acceptable. I would like to investigate further and also look at what could be done and from that night with... More

Wollongong
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Purchased through mystery deal on last minute.com. We were very disappointed with the room for $215, certainly not Novotel standard. Staff were not helpful, hotel was very noisy. We were on first floor, room and bathroom were tiny and not in good condition. We stayed the night before at the Parkroyal for $150 and the room was much better. We... More

Was this review helpful? Yes
Michael D, General Manager at Novotel Sydney Parramatta, responded to this review

Dear Michelle H, Thank you for taking the time to write. I am sorry you did not find our hotel at the standard you expected and would like to know more information other than what has been said about noise. Please feel free to call me directly at the hotel as we would like to see where we can better... More

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Novotel Sydney Parramatta? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Novotel Sydney Parramatta

Address: 350 Church Street, Parramatta, New South Wales 2150, Australia (Formerly Sebel Parramatta)
Location: Australia > New South Wales > Greater Sydney > Parramatta
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Sydney Parramatta 4*
Number of rooms: 194
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, Agoda, Travelocity, Orbitz, Priceline, Cheap Tickets, ACCOR, Odigeo, TripOnline SA and Tingo so you can book your Novotel Sydney Parramatta reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Sebel Parramatta Hotel Parramatta
The Sebel Hotel Parramatta

123 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (80)
Viewed
View from room (5)
Viewed
Dining (3)
Viewed
Hotel & grounds (7)
Viewed
Room/suite (14)
Viewed
Bathroom (12)
Viewed
Pool/beach area (3)
Viewed
Other (36)

Management photos: Courtesy of the property manager

Viewed
All management photos (44)
Viewed
Hotel & grounds (6)
Viewed
Business center/function rooms (4)
Viewed
Dining (6)
Viewed
Pool/beach area (2)
Viewed
Room/suite (16)
Viewed
Bathroom (2)
Viewed
Other (8)
Hotels you might also like...
Check In Check Out
Price Your Stay