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Novotel Sydney Parramatta

350 Church Street, Parramatta, New South Wales 2150, Australia (Formerly Sebel Parramatta)
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Novotel Sydney Parramatta
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682 Reviews from our TripAdvisor Community

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Melbourne, Australia
Level Contributor
39 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

I stayed here for work last month. This place feels a bit run down. The room itself I nearly stubbed my toe walking into the bathroom as it has a lip into the tiled floor which you can't really see. Old bathroom. Breakfast while massively overpriced has many options. This place is ok and clearly does well because of its... More 

Helpful?
Thank KoeynKonah
Perth, Australia
Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

We've stayed at this hotel on several occasions, during regular trips to Parramatta, and after the 2 previous trips, switched to Park Royal for 1 visit before coming back to the Novotel. From check in to check out, the staff in every department was warm, friendly and helpful and made us feel so welcome. We had a couple of issues... More 

Helpful?
Thank Mercedes
Level Contributor
30 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed 2 days ago NEW via mobile

I stayed in this hotel as the Park Royal around the corner was booked out. Never ever again will I use this hotel. Rooms are ok, yet old and only have basic amenities. Worst part is the service here, 1 hour and 30mins for room service after being told 3 times it would be 15 minutes and then the assistant... More 

Helpful?
Thank Aaron S

Travelers are raving about these Parramatta hotels

Peregian Beach, Australia
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We held a conference at The Novotel in Parramatta in early February and we were very happy with the hotel overall. The accommodation rooms were spacious and quiet. One came with a little lounge room area separate to the bedroom which was a nice surprise. Overall the staff were excellent, in particular Helena in banquets, Michael in AV and Lisa... More 

Helpful?
1 Thank J-Bird86
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

I only stayed for a night, so haven't really checked out all the facilities. But it is not good that you have to pay extra for Wi-fi in 2016. That should be as basic as bed and toilet! Located near a lot of dining possibilities. Nice staff and I loved the breakfast buffe

Review collected in partnership with Accorhotels.com

Helpful?
Thank Morten O
Sydney, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 1 week ago

Booked room for my daughter to stay on wedding night, upgraded to King Spa Suite Complimentary parking & breakfast. Sounds ok so far. Daughter arrives sATURDAY 30/01/16 2.45pm kept waiting 50 minutes as room had to be cleaned.? Finally got room, but not the one booked. Reception "so sorry we overbooked". When I rang them, oh sorry we had computer... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank Kevin M
Parkes
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

A wonderful location in the heart of Parramatta and only 5-10 min walk to the transport interchange or Pirtek Stadium for soccer/rugby league games. A short $10 cab fare to Rosehill racecourse but it is walkable if you want. The staff from the GM down are very accommodating and helpful. Room are of a high standard and quiet. Dining at... More 

Review collected in partnership with Accorhotels.com

Helpful?
1 Thank David W
Charlestown, Australia
1 review
2 of 5 stars Reviewed 1 week ago

Hi, Booked late to get a room for my family as down for business. Booked on Accor website, great price for a suite. Two kids and a wife, perfect size. Well I did pay a cheap price but the suite reflected the price, I should have guessed it. Lowest floor, dodgy door that stays open, it goes on, but ok... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank N4159BXdavidt
Stephen W, General Manager at Novotel Sydney Parramatta, responded to this review

Dear N4159BXdavid, Thank you for taking the time to write your review after your recent stay with us in Parramatta. Whilst I am glad found the room of good value, I do apologise that you were disappointed with the quality. We strive to provide a superior service to all of our guests, I personally apologise that it was not delivered... More 

Christchurch, New Zealand
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Novotel Parramatta is a little past it's use by date, I found the hotel to be just a bit lack lustre, tired and in dire need of refurbishment. I made my decision to stay there based on the images on an online accommodation site. It looked fabulous and modern in the images. I think the marketing department may have got... More 

Helpful?
Thank tonetonetone
Stephen W, General Manager at Novotel Sydney Parramatta, responded to this review

Dear tonetonetone, Thank you for taking the time to write your review after your recent stay with us. I am extremely pleased that the service and food you received whilst staying with was to your satisfaction. I do apologies if the room was not to your expectation. I have shared your feed back with the team and we look forward... More 

Melbourne, Australia
Level Contributor
3 reviews
5 of 5 stars Reviewed 2 weeks ago

We recently stayed at Novotel Paramatta for four nights. During our stay there we were delighted with the excellent customer service received - from the waiting and kitchen staff to the front office reception staff. Nothing was too much trouble and they answered all enquiries and attended to our needs promptly and more importantly courteously and professionally. It seemed obvious... More 

Helpful?
Thank RenusB
Questions? Get answers from hotel staff and past guests. Ask a question

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