Booked over the phone and dealt with an extremely helpful person. We only did an "overnight" stay but would have been happy to have stayed longer. The breakfast was lovely and all the staff made us very welcome.
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We have just returned from a lovely relaxing stay at Bowden Hall. The staff were very approachable and nothing was too much trouble. Our suite was over 3 floors but we enjoyed the quirky uniqueness of it A suggestion would be too put a glass roof in the lounge so that you could view the stars at night when relaxing...
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Booked this hotel online as we were going to the Malvern Spring garden show and thought this would be a good point to stay as it was about 45 mins away.
The staff were excellent, attentive but without being over bearing.
Our room was very comfortable, but somewhat warm with one comment that the bathroom seemed a little dated. We...
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Booked this hotel using a popular internet booking site. Looked a good deal £30 for a double room (usually £99). So I would expect to get for my money a £99 a night 4* DOUBLE room. Booked early so plenty rooms still available with the offer. Checked in at hotel by a lady at the desk and got given the...
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Dear Martin
Thank you for taking the time and trouble to write a review on trip advisor after your recent visit to Mercure Gloucester Bowden Hall.
I am sorry to hear that your stay with us was not as enjoyable as we would have hoped. Achieving and exceeding customer satisfaction is our main priority and a focus within the company....
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WOW! What a time we had. From MATT The Events Manager,the chef ,to the young ladies in attendence at the table, nothing was too much trouble.They all just couldn't do enough for us.The Table was amazingly decorated .The Food was beautifully presented and delicious .We are now looking for an excuse to do it all again!
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Dear Mrs Chuter
Thank you for your time to submit your kind feedback regarding your Birthday Lunch with us at Bowden Hall. I am thrilled to hear that your event was a success and we were able to contribute to your enjoyable day.
I am very proud of all our staff at the hotel and it is great to hear...
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We stayed for just one night and had requested a quite room. The hotel was not full & we were given a room over the Leisure Centre's swimming pool and you could hear music until 8.00pm. It was then quiet but illuminated by floodlights until midnight, we wouldn't close the curtains because the room was so stuffy.
The room was...
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Dear Guest,
Thank you for taking the time to submit your comments to Trip Advisor. I am sorry to hear your stay was not as enjoyable as hoped but I am glad our staff and food made a good impression on you.
As you may be away Jupiter Hotels took over the company 6 months ago and plans are in...
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We had a Lovely weekend with the girls at the hotel. Simon, the barman was exceptionally sweet very attentive and patient, six rowdy ladies can be very challenging!!!!
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Dear Guest,
I am thoroughly glad to hear that we were able to make your birthday weekend an enjoyable one. Thanks for your kind comments towards our staff and glad he was able to attend to your needs with great service and friendliness.
Kind Regards,
Gavin Jones,
General Manager
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Thoroughly nice place - excellent staff special mention for Clare who does the beauty treatments and Simon in the bar! Room nice and clean, good dinner, not so impressed with the breakfast though - fried eggs were set hard, bacon hard, beans cool - so could do better in this area!!
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Dear Guest,
Thank you for kind comments towards our staff and facilities at Bowden Hall. Sorry to hear that your breakfast experience was not up to standard but we really appreciate your comments and will definitely look into this matter further. I hope you enjoyed the rest of your stay with us and hope to welcome you back soon where...
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After a long day travelling it was areal pleasure to stay at Bowden Hall. My room was large and very comfortable. I ate in the restraunt and found the menu and food a real treat. My first visit but one I would highly recommend.
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Dear Guest,
Thank you for your kind comments regarding your first stay with us at Bowden Hall. I am glad we made a great impression on you with our choice of delicious food and comfortable accommodation.
Kind Regards,
Gavin Jones,
General Manager
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A four day visit at the end of February to celebrate my wife's 80th birthday was handled expertly by all the staff at Bowden Hall. The accomodation as usual was great and the celebration dinner was just as we wanted and expected. The service was great and all our needs catered for. I keep going back to Bowden Hall and...
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Dear Guest,
Thank you for taking the time to submit your kind comments to Trip Advisor. I am glad we were able to make your Wife’s 80th birthday celebrations one to remember. We aim for high standard in food, service and accommodation and glad you experience this through your continuous breaks away with us at Bowden Hall.
I will look...
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