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Hatton Court Hotel

Upton Hill, Upton St Leonards, Gloucester GL4 8DE, England
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1 room 1 adult
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Hatton Court Hotel
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983 Reviews from our TripAdvisor Community

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Cheltenham, United Kingdom
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

When I read the reviews before my visit I was a bit worried but I can honestly say this was the best hotel stay I have ever had. From the moment I arrived til the time I left everything was perfect, the staff were so helpful, nothing was too much trouble. The room was absolutely beautiful and as for the... More 

Helpful?
Thank 666AmandaA
Devizes, United Kingdom
2 reviews
3 of 5 stars Reviewed 6 days ago NEW

We stayed in the Junior suite. A lovely looking room, although a little dated. The curtains were badly torn (purely aesthetical I know), as they covered the radiators when drawn,the room was slightly chilly, resolved by wearing more to bed though! Some net curtains would have been nice to offer a little more privacy as the room overlooked the carpark.... More 

Helpful?
Thank KateofDevizes
Perth and Kinross, United Kingdom
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 1 week ago

This hotel looks all very nice on the approach, sits in lovely grounds with great views. As you enter the front door it has a nice feeling. The staff were attentive and the food was good. I was in a superior room, in the attic, in the old part of the building. I don't know what the rest of the... More 

Helpful?
Thank David S
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stay here with work each time I’m in Gloucester. I think it’s great. Conveniently located and always a warm welcome. The breakfast choice is great and always tasty. Last time I was here they were decorating, so there was a little bit of disruption but not massive. I had a problem with my hot water not working but was... More 

Helpful?
Thank Genna L
Stevenage
Level Contributor
63 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We checked in to this hotel over the Christmas period. The fact that there was no manager on duty for the whole of the four days had consequences. When we checked in we were greeted by a young man in a bomber jacket swinging on a chair who said nothing and just nodded to the receptionist. She was pleasant but... More 

Helpful?
Thank Shirley M
Stockholm, Sweden
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

Just stayed at the hotel and ended checking out early, the day after I arrived. The hotel room was freezing and the hotel did not have any spare heaters. The staff were NOT att all accommodating or customer focused. I had to sleep with all my cloths on and woke up with a temperture due to the room being so... More 

Helpful?
2 Thank CharlotteF01
Christine F, Deputy Manager at Hatton Court Hotel, responded to this review

Dear Charlotte, We are sorry you were unwell while you were here, although perhaps this is marring your view of your time with us. My colleague, who offered you extra duvets, blankets and other solutions to you feeling the cold had been in your room, I have also been in your room and found it perfectly warms. We can only... More 

Slapton, United Kingdom
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

We stayed with another couple on Saturday and Sunday night package. Food was great and staff friendly. However, there was not enough staff, every time we wanted order a drink in the bar we had to search around for someone to serve the drinks. The hotel is very cold and draughty. We and another party of guests virtually locked ourselves... More 

Helpful?
Thank III7777
Christine F, Deputy Manager at Hatton Court Hotel, responded to this review

Dear III7777 Thank you for posting a review, we have since review the hours of our heating and adjusted accordingly however had you have mentioned this to any of the managers on duty we would have been happy to adjust this for you. I am glad that you found the food good and the staff friendly. We are sorry you... More 

Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

had the a la carte menu and the food was fantastic. Particularly recommend the smoked duck starter. Disappointing that we couldn't eat in the main restaurant due to a function. I would recommend checking this when you book as the alternative dining room doesn't have a great ambience. Well worth staying for the amazing food

Helpful?
Thank sarah-jane l
Christine F, Deputy Manager at Hatton Court Hotel, responded to this review

Dear Sarah Jane Thank you very much for posting a review on Trip Advisor,, we are thrilled you enjoyed the food and have passed on your feedback to our Head Chef Leon Rook and his team. We hope to welcome you back in the new future Warmest Regards Christine Fox More 

Greater London, United Kingdom
1 review
5 of 5 stars Reviewed 4 weeks ago

Having enjoyed two Christmas holidays at the Hatton Court, we decided on a change of venue for Christmas 2014, but returned for 2015, and had a wonderful time. The hotel is excellent, the staff enthusiastic and friendly, and the company of our fellow guests served to enhance the whole experience. Because the Hatton Court has a good reputation locally, the... More 

Helpful?
Thank John C
Christine F, Deputy Manager at Hatton Court Hotel, responded to this review

Dear Mr Carter Thank you so very much for posting such a lovely review of your time with us. It was a pleasure to welcome you back once again to Hatton Court. I will pass on your lovely feedback to the team, and we hope that you will join us again in the future Warmest Regards Christine Fox More 

London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Great time had for the Christmas stay. Room good, food throughout the stay very good, staff helpful and attentive and really enjoyed the 3 day break. Also met some lovely people who said they were going to book again for next Christmas. We had such a good time we will seriously think about joining them also.Louise & Bernie

Helpful?
1 Thank Aussie10000
Christine F, Deputy manager at Hatton Court Hotel, responded to this review

Dear Louise and Bernie Thank you very much for posting a review of your time with us over Christmas The feedback was extremely positive and we are glad that you also had a great time. I shall ensure the team are aware of your lovely review and we hope that you can join us again in the future, Warmest Regards... More 

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