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The Cheltenham Chase Hotel - A QHotel

Certificate of Excellence
Shurdington Road, Brockworth GL3 4PB, England
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The Cheltenham Chase Hotel - A QHotel
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1,355 Reviews from our TripAdvisor Community

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england
Level Contributor
2 reviews
4 of 5 stars Reviewed yesterday NEW

This hotel is professionally run which in my opinion comes from the standard that the general manager of this hotel sets and expects from his staff. Special mention is to Zoe in the Convention department for her efficiency (no messing!) and grasp of what we were looking for with a successful outcome. Daniel the restaurant manager for outstanding service. During... More 

Helpful?
Thank normansky1
Stroud, United Kingdom
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

great spa break which included spa treatments, lunch, three course evening meal bed and breakfast. What great value. When we arrived we went straight to the spa where we had a swim,juccuzi and sauna and relaxed by the pool. Lunch was great we had lots of choice from the buffet. After lunch was treatments and they were great. We then... More 

Helpful?
Thank 715joanne
General M, General Manager at The Cheltenham Chase Hotel - A QHotel, responded to this review

Dear 715joanne Thank you! It's great to hear that you had such an enjoyable experience with us and thank you for taking the time and trouble to post such a lovely review. I have passed your comments on to Daniel in our Restaurant and hope that you'll return very soon. Kind regards Dan Kelly More 

Gloucestershire, United Kingdom
2 reviews
3 of 5 stars Reviewed 1 week ago

My sister and I went for a spa afternoon and had tea in the restaurant. The spa itself is nice. The pool and jacuzzi area have a really nice light set up among the trees. The treatment and relaxation rooms are lovely. My sister really enjoyed her massage and facial. However, I was massively theput off by the feeling of... More 

Helpful?
Thank Zoe I
General M, General Manager at The Cheltenham Chase Hotel - A QHotel, responded to this review

Dear Zoe, Thank you so much for taking the time to give such detailed and constructive feedback. I take all of your comments on board and will be sharing with the team as soon as possible in order to ensure our standards are maintained for the future. I am sorry that we did not get it 100% right for you... More 

London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I stayed here for a one night spa package on Sunday the 23rd of Jan 2016. The staff are very friendly and the room was very clean and up to date ... this is the quietest hotel I have ever stayed in, if you are looking for a nice relaxing break I would recommend this hotel! The spa is clean... More 

Helpful?
Thank Melissanih
General M, General Manager at The Cheltenham Chase Hotel - A QHotel, responded to this review

Dear Melissanih Fabulous! I'm so pleased to hear that you would recommend us, thank you! We are lucky to be in such a quiet spot surrounded by beautiful countryside and yet just 1 mile from the M5. I hope that you were able to get out and about to explore the lovely area a little? If not please do come... More 

Stafford, United Kingdom
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Really nice Spa break for a great price including Dinner, bed & breakfast, spa treatment, and lunch. Our party of 5 ladies were looked after by the waiting staff and the masseuse, Sarah did a marvellous job. Lovely food, spacious rooms and great staff. Highly recommended!

Helpful?
Thank katbed
General M, General Manager at The Cheltenham Chase Hotel - A QHotel, responded to this review

Dear katbed Thank you for your review and for giving Sarah, our Senior Therapist a mention. We'll make sure your comments are passed on to her. It's great to hear that you would highly recommend us and that your Spa break with us exceeded your expectations. We hope you'll choose to come back again very soon. Kind regards Dan Kelly More 

Southampton, United Kingdom
Level Contributor
29 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Another visit to the Cheltenham Chase for a weekend break, and this time they got everything right. Extra touches in our package deal were much appreciated. It's a perfect base for visiting the Cheltenham/Gloucester/Tewkesbury area - easy to reach from both M5 and M4. Very comfortable twin room overlooking the car park with occasional glimpses of rabbits and squirrels in... More 

Helpful?
Thank holidayaddictUK15
General M, General Manager at The Cheltenham Chase Hotel - A QHotel, responded to this review

Dear holidayaddictUK15 Thank you for taking the time to post such a positive review regarding your stay with us. I have passed your mention on to Dean who I am sure will be very pleased to read your feedback! I am so pleased that we were able to deliver service, food and a venue which met (and hopefully exceeded) your... More 

Manchester, England, United Kingdom
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Great hotel, modern and attractive. Big rooms and well decked out bathrooms but the beds- what a let down.I have lower back problems and when away in UK book twin beds as mattresses here are notoriously soft.We stayed in Room 120 which was lovely but the bed was soft. By the end of the stay I was back on ibuprofen... More 

Helpful?
Thank Louise L
General M, General Manager at The Cheltenham Chase Hotel - A QHotel, responded to this review

Dear Louise L Thank you for your review and your feedback, it is much appreciated, but I am so sorry to hear that you did not find our beds comfortable. Our beds are all of high quality and are to industry standards. I understand that mattress firmness can be a very personal or individual preference and ours aim to be... More 

2 reviews
5 of 5 stars Reviewed 3 weeks ago via mobile

I stayed here with my partner for three nights. The bedroom is spacious and clean with a very comfy bed. The bar staff were friendly and the drinks were reasonably priced. The restaurant staff were friendly. The breakfast was the best that I've had at a hotel. Plenty of choice and the option to order off the menu. We made... More 

Helpful?
Thank hisaysgeorgia
General M, General Manager at The Cheltenham Chase Hotel - A QHotel, responded to this review

Dear hisaysgeorgia Thank you for posting a review on your stay and I hope that you found the Cotswolds to be a great destination for a 3 night break. Our wifi is normally reliable, however we will be further upgrading our wifi offering to guests to bring superior speed and coverage, due to be completed by mid 2016. It sounds... More 

Weston-super-Mare, England, United Kingdom
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here two nights. Wiish I could have taken the bed home it was SO comfortable! Good size, quiet room, a cut above average for the price. Friendly and helpful staff. Reasonably priced, well cooked food. Decent and clean spa facilities and an excellent facial and massage. Very little negative, pool water a tad too chlorinated - wear goggles. Spa... More 

Helpful?
Thank June H
General M, General Manager at The Cheltenham Chase Hotel - A QHotel, responded to this review

Dear June H Thank you for taking the time and trouble to post such a lovely review. I'm sorry to hear that you found the chlorine levels to be a little high. They do fluctuate within acceptable parameters over the course of the day but are checked regularly by the Leisure Team and adjusted as necessary. We hope to see... More 

Stockport, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This was primarily a break to visit our Son and his wife who live in Cheltenham. We took the opportunity to check the current rates/deals out at the Cheltenham Chase as well as an alternative option. We had stayed at the Chase twice previously and know they have excellent rooms, and facilities on offer. We were pleased to get a... More 

Helpful?
Thank Christine Marie S
General M, General Manager at The Cheltenham Chase Hotel - A QHotel, responded to this review

Dear 812christine Thank you! Your review reads like our marketing literature! I hope that you have a fabulous stay at Chesford Grange. It is also a lovely Hotel with a great team, so I am sure you will not be disappointed. All the same, we hope to see you back here again soon. Thank you once again. Kind regards Dan... More 

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