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All 2 Brockworth hotels

The Cheltenham Chase Hotel - A QHotel

4.0 of 5 Hotel   |   Shurdington Road, Brockworth GL3 4PB, England
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The Cheltenham Chase Hotel - A QHotel
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Ranked #1 of 2 Hotels in Brockworth
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 6 days ago
Nicola S Magor, United Kingdom
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1,053 reviews from our community

Traveler rating
    485
    383
    122
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (226)
Date | Rating
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English first
Cheltenham
1 review
1 of 5 stars Reviewed yesterday NEW

I came to the The Chase for a spa day which was bought by a friend. My friend had bought an offer from Living Social and she invited me to join her so this was a freebie for me and maybe in writing my review I may sound ungrateful but I feel that other people should be warned if they... More

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Magor, United Kingdom
Contributor
14 reviews 14 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

This hotel sits in lovely surroundings and we were fortunate enough to be able to sit outside and look across the countryside whilst enjoying a drink after we'd checked in. Check in itself was a bit slow but that's only because we arrived at a peak time (3pm). The room was clean and tidy as was the bathroom albeit the... More

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General M, General Manager at The Cheltenham Chase Hotel - A QHotel, responded to this review

Dear Nicola S Thank you for posting a review regarding your stay at The Cheltenham Chase Hotel. We did experience a very busy weekend and I am sorry that this affected your enjoyment of our public areas. It isn't very often that we have conferences using the Hotel at weekends, it is normally a peaceful mix of guests enjoying leisure... More

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

I visited the Cheltenham Chase Spa in August as a birthday treat from some close friends. It was a voucher for two but I'm definitely glad I went Solo. Because it would have been a shame to put anyone through my experience. When I think spa i yhink clean, serene, relax, and unwind. I eill also confess that I am... More

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General M, General Manager at The Cheltenham Chase Hotel - A QHotel, responded to this review

Dear RSutcliffe Thank you for taking the time to post such a detailed review of your Spa Experience at The Chase. I am sorry that you appear to have encountered so many shortfalls in your expectations. I can assure you that we have read and discussed your comments with the team here in order to take any necessary action for... More

Shropshire
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We have been to the Cheltenham chase hotel for spa weekends on a number of occasions, so far this is our best and we have been to quite a few. We find the hotel staff to be very polite and will do anything to make your stay as stress free as possible. The food has always been lovely. The treatments... More

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General M, General Manager at The Cheltenham Chase Hotel - A QHotel, responded to this review

Dear kpabarbie Thank you for taking the time to post a review regarding your stay. It's great to hear that you are a regular guest of the Hotel for our Spa Breaks and also to learn that this stay was one of your best so far! We very much look forward to welcoming you back to the hotel in October.... More

Taunton, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Another overnight stay at the excellent Cheltenham Chase. Spacious and well-equipped rooms with the most comfortable beds one could wish for. Excellent food and all under the watchful eye of manager Keith who patrols his hotel with quiet efficiency. He is well supported by the delightful Cheryl who, along with the other members of his team, make sure that they... More

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General M, General Manager at The Cheltenham Chase Hotel - A QHotel, responded to this review

Dear Jack L Thank you very much for posting such a complimentary review. You have certainly made my day, and undoubtedly Cheryl's too! So pleased you had such and enjoyable stay and we hope to see you again very soon. Kind regards Keith Turnbull More

Swindon, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

Brilliant hotel, used for meeting venue with colleagues and on one occasion left expensive bag in foyer and returned a week later to collect, item found by kind reception staff and transferred to GM's office for safe keeping. As you can imagine I was relieved. Also must say best........ Wifi connection in Gloucester.

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General M, General Manager at The Cheltenham Chase Hotel - A QHotel, responded to this review

Dear Deen A Thanks for the review! We were concerned as to whose bag it was and it was great to be able to reunite you both and to meet you in person. I'm pleased to hear that you found our wifi connection to be so good, it is such a fundamental facility for a great many of our guests.... More

Northumberland National Park, United Kingdom
Contributor
18 reviews 18 reviews
15 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here for a 2 night b&b break. The receptionist was extremely helpful and pleasant and ensured we were happy with the location of our room. The entrance area is very open and attractive. Our room was large and equipped with everything we needed, with a well fitted bathroom. It had a lovely view over the gardens and hills. The... More

Was this review helpful? Yes 1
General M, General Manager at The Cheltenham Chase Hotel - A QHotel, responded to this review

Dear Annon186353 Thank you for taking the time and trouble to post a review on your stay at The Cheltenham Chase. We really do appreciate our guest feedback as it proves to be an invaluable tool in maintaining and improving our levels of guest satisfaction. I'm pleased that you had an enjoyable stay overall and we have noted your comments... More

Manchester, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Brilliant hotel and great staff/reception service, very nice spa and good food- just badly let down by lack of service in dining room. Un-cleared tables which didn't give a good overall first impression - and on average an hours wait from order take to food arriving to table -and that was for standard off the menu items- didn't dare to... More

Was this review helpful? Yes 2
General M, General Manager at The Cheltenham Chase Hotel - A QHotel, responded to this review

Dear PeterMG8RJ Thank you for taking the time to post such constructive and balanced review on your stay with us. It does sound like you had a great stay overall which is brilliant to hear, however it was disappointing to read your comments regarding Restaurant Service. I have passed your comments on to our Operations Team and we will take... More

Ringwood, United Kingdom
Senior Reviewer
9 reviews 9 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here for three nights on bed and breakfast basis in September. Very good location. Handy for all the good Cotswold locations. Bus stop outside with buses going to Cheltenham and Gloucester. Attractive foyer. Comfortable rooms. Reception staff very helpful. A lot of conference people there but we were still felt to be important. Food at breakfast very good with... More

Was this review helpful? Yes 1
General M, General Manager at The Cheltenham Chase Hotel - A QHotel, responded to this review

Dear Judy W Thanks for your review of your stay at The Chase. It certainly sounds like you made the most of your time with us and thank you for mentioning the very green method of transport right outside our front door! We look forward to welcoming you back soon. Kind regards Keith Turnbull More

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago via mobile

We came here for my friends birthday using spa day vouchers we got off Groupon. When we arrived we had some lunch. We each had salads, these were lovely but a small is small so if your hungry Id order the large!! The pool, jacuzzi & sauna were lovely exactly what we needed!! The pool is a little on the... More

Was this review helpful? Yes 1
General M, General Manager at The Cheltenham Chase Hotel - A QHotel, responded to this review

Dear tootsie86 Great to hear you had such an enjoyable Spa Experience with us! We look foward to seeing you when you come back to use your next Groupon Vouchers. Thanks for such a great review. Kind regards Keith Turnbull More

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Additional Information about The Cheltenham Chase Hotel - A QHotel

Address: Shurdington Road, Brockworth GL3 4PB, England
Location: United Kingdom > England > Gloucestershire > Brockworth
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Cheltenham Chase Hotel - A QHotel 4*
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Also Known As:
The Cheltenham Chase Hotel - a q Brockworth
Cheltenham Chase Hotel
Cheltenham Chase Brockworth
The Cheltenham Chase Hotel - A QHotel Brockworth, Gloucestershire

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