My friends and i stayed at this hotel and yes i read all the reviews before i went.... Yes the service could have been better.. We did have to wait some time for food but we were there to relax so it didnt bother us... we did receive the wrong drinks and even cold when they were suppose to be... more

Having stayed here twice I do not understand the bad reviews. The hotel were very accomodating in booking us in way before the checking in time. The room was lovely and big and they had acccommodated us exactly where I had requested. The restaurant was great, we were able to feed the children at 6 and go back for our... more

We went for the spa teatment, 3 course and breakfast deal, staying in a coinesseur room with a beautiful view of the lake from the balcony. Cant really fault anything other than perhaps the service being a bit slow for the main course. The pool/sauna and steam room were top notch and the spa treatment not bad either. Be warned... more

We popped in for an early supper. The staff we very inexperienced, lacked any training and were slow. We ordered soup, panini and pasta. Our food arrived after 40 minutes and was served separately at 5 minute intervals. We eventually gave-up waiting for the chips to accompany the panini. The service was slow, quality of food poor and very expensive... more

We booked this hotel after finding a special offer online for 2 nights dinner bed and breakfast for £220. On arrival, the dinner wasn't available as they had overbooked the restaurant. So then we were put in the bar to eat. The food is bland and by no means hotel standard. The staff are very inexperienced, and service matches this...... more

We stayed in one of the self catering apartments as we were holidaying for the first time with a 5 month old baby. We went for a 2 bedroom apartment and had loads of room. As the apartments are quite new everything is in good condition and the cleanliness was good. Given the month and location we did find rather... more

Having booked this hotel's restaurant for Sunday lunch (2.15p.m.), the three of us arrived at 2.10p.m. we were told our table was being cleared, and to buy a drink (£15.00 for three drinks!!!), we then waited 20mins and had to ask if our table was ready, they sat us down. There was no plates to help yourself salad, bits of... more

My wife and I paid £175 for a one night stay DBB. We found the spa very basic and excessively small, given the size of the hotel. The bedroom was fine with a pleasant view of the lake but the bed was very uncomfortable. I was regularly woken up during the night by noise from doors banging and furniture being... more

My husband and I stayed at this hotel in a one bedroomed apartment from monday to friday - self catering basis at the end of september. The apartment was spacious and well appointed but had some minor cleanliness issues - we found crumbs and other 'debris' on the dining chairs and dust balls in the bottom of the wardrobe, however... more