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Excellence Playa Mujeres

5.0 of 5 Prolongacion Bonampak, S/N, Punta Sam | Lote Terrenos 001 MZ. 001 Sm. 003, Zona Continental, Playa Mujeres 77400, Mexico
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Excellence Playa Mujeres
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Excellence Playa Mujeres
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6,490 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for Excellence Playa Mujeres
See the most recent reviews
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 8, 2009

I loved everything about this resort. The rooms were beautiful, they each have a huge jacuzzi tub with windows that you could open and feel like you were outside. Marble everywhere, 2 person shower. The food, drinks, service were all excellent. The pools all had hammocks and beds available to relax on. Definately try the water circuit in the spa.... More 

Was this review helpful? Yes 2
Schaumburg, IL
2 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 8, 2009

It starts when you drive though the 3 gates. You know you are somewhere special. The first thing is you are greeted with welcome home and given a cool towel and champaign. Check in is fast and easy and they show you around the resort before they take you to your unbelievable room. All marble floors and bathroom. Huge shower,... More 

Was this review helpful? Yes 2
Preston, England
14 reviews 14 reviews
14 hotel reviews
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed October 6, 2009

We stayed at the Playa Mujeres from 27th September to 4th October. Right from the start we got excellent service and the room, which was standard, was really spacious, clean and well equipped. We have stayed in many hotels in upgraded rooms that were not as good as this. Breakfasts in the Barcelona were fantastic with plenty of choice so... More 

Was this review helpful? Yes 6
Long Island, NY
3 reviews 3 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed October 5, 2009

My husband and I went to EPM Sept. 19th - Sept. 25th for our anniversary. We went to the Punta Cana location for our Honeymoon in 2007 and were so impressed that we couldn't wait to check out this location. I will compare the 2 locations a bit. Check-in: Absolute breeze. They greet you with champagne, a cold towel, and... More 

Was this review helpful? Yes 5
2 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 5, 2009

We were there from 9/26/09 - 10/3/09. The facility is true to the pictures on their webiste. It is beautiful. The staff is VERY attentive. The only disappointments were the difficulty we experienced were the lack of sufficient floats in the pools, their inability to keep the beach towel racks stocked and they do not know how to cook shellfish.... More 

Was this review helpful? Yes 7
Pittsburgh, Pennsylvania
20 reviews 20 reviews
6 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed October 3, 2009

I have never seen my younger sister so relaxed. Okay, the food was not 5 star. We didn't go for the food. But the food was more than adequate for an all-inclusive. Breakfast at Barecelona was wonderful, lunch (shrimp cocktail) and dinner (steaks) at the Grill were our favorites. One time I had to search out towels. Well, after all... More 

Was this review helpful? Yes 10
Success, Australia
Top Contributor
63 reviews 63 reviews
50 hotel reviews
98 helpful votes 98 helpful votes
3 of 5 stars Reviewed October 3, 2009

I stayed here for 3 nights in September. I loved the look of the resort but was upset with the service from the staff. Check-in is from 3pm and if yuor early you have to wait around. The staff at the bars are miserable and you don't feel like you get a 5 star service. We stayed in block 4... More 

Was this review helpful? Yes 4
Calgary, AB
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 30, 2009

Wonderful hotel with very accommodating staff, beautiful location with everything taken care of. Beautiful rooms with fantastic views and excellent service. The only problem were the hard beds and the toilet with a glass door. They really need to add a pillow top to the mattresses; they were very hard beds and quite uncomfortable. Also the glass door on the... More 

Was this review helpful? Yes 4
Clearwater, FL
3 reviews 3 reviews
3 hotel reviews
27 helpful votes 27 helpful votes
1 of 5 stars Reviewed September 29, 2009

I want to say first that I have stayed at Secrets Capri and it was PERFECT, since Excellence used to be a part of Secrets, I expected the same outstanding experience and was EXTREMELY disappointed, I will only stay at Secrets Resorts from here out. I'm going to break down our stay in bullet points. 1. Our room was robbed... More 

Was this review helpful? Yes 15
1 review
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed September 28, 2009

This is a 5 star resort, unless you encounter any major problems. We unfotunately got into a scooter accident on Isla Mujeres and had to depart early. Niether the hotel nor our travel agent, CheapCaribbean helped us at all. They would not return any payment for unused nights and would not even help us change our flights. What is the... More 

Was this review helpful? Yes 7
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Hotel Summarization (Beta)

What travelers say

  • Room service(90)
  • Lobster house(77)
  • Lazy river(72)
  • Very good(61)
  • Martini bar(54)
  • Main pool(52)
  • Chez isabelle(46)
  • Flavor Market(25)
  • Breakfast buffet(23)
  • Beach area(21)

Additional Information about Excellence Playa Mujeres

Address: Prolongacion Bonampak, S/N, Punta Sam | Lote Terrenos 001 MZ. 001 Sm. 003, Zona Continental, Playa Mujeres 77400, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Playa Mujeres
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Excellence Playa Mujeres 5*
Number of rooms: 450
Reservation Options:
TripAdvisor is proud to partner with Expedia, BookIt.com, Excellence Group LLC, Hotels.com, Amex, Caribbean Online Mgt Corp., getaroom.com, TripOnline SA and Tingo so you can book your Excellence Playa Mujeres reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Excellence Playa Mujeres Hotel Playa Mujeres
Excellence Hotel Playa Mujeres
Playa Mujeres Excellence Hotel
Excellence Playa Mujeres Cancun
Hotel Style:
#1 Luxury Hotel in Playa Mujeres
#1 Spa Hotel in Playa Mujeres
#1 On the Beach Hotel in Playa Mujeres
#1 Top resorts Hotel in Playa Mujeres

10,164 photos of this hotel

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Hotel & grounds (1915)
Pool/beach area (1932)
Dining (978)
Room/suite (1710)
View from room (581)
Bathroom (119)
Business center/function rooms (27)
Videos (22)
Family/play areas (19)
Other (2365)

Expert photos: Taken by TripAdvisor travel experts

All expert photos (470)
Amenities (131)
Beach (10)
Excellence Club Pool (13)
Excellence Club Two-Story Rooftop Terrace Suite Oceanfront (61)
Junior Swim Up Suite Pool View (54)
Lazy River Pool (15)
Main Pool (24)
Restaurants and Bars (120)
The Hotel (42)

Management photos: Courtesy of the property manager

All management photos (26)
Hotel & grounds (9)
Room/suite (5)
Dining (3)
Pool/beach area (1)
Other (8)
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