We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Excellence Playa Mujeres

Travelers' Choice award winner
Hotel website
Prolongacion Bonampak, S/N, Punta Sam | Lote Terrenos 001 MZ. 001 Sm. 003, Zona Continental, Playa Mujeres 77400, Mexico
Offers & Announcements
15% Off Room Rate
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Excellence Playa Mujeres
Professional photos View all
Browse nearby
Excellence Playa Mujeres
Write a Review

7,182 reviews from our community

Traveler rating
    5,737
    1,029
    256
    101
    59
See reviews for
211
5,992
57
57
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2,582)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (7182)
  • Mar-May only
    (2007)
  • Jun-Aug only
    (1603)
  • Sep-Nov only
    (1759)
  • Dec-Feb only
    (1813)
All months
Harlow, United Kingdom
Senior Contributor
22 reviews 22 reviews
16 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed yesterday NEW

Once again a wonderful stay, emailed before hand to ask for a room away from lifts and stairwell and request catered for. Service was as usual faultless, friendly, smiling faces. The new coffee shop addition is a massive plus, love it!!!! Just wish it was open longer....we decided to try the new Secrets up the beach for a few nights....BIG... More 

Was this review helpful? Yes 3
penzance
Contributor
11 reviews 11 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed yesterday NEW

Still here at the moment but will be leaving on Sunday , after two lovely weeks . The staff at the excellence are wonderful nothing is too much trouble, the service is second to nune . I could go on about how wonderful every thing is here the rooms are fantastic just everything is so nice .. Just don't think... More 

Was this review helpful? Yes 2
Worcester, United Kingdom
Reviewer
4 reviews 4 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed yesterday NEW

We enjoyed our 1st visit so much we returned to the same place for the first time ever and we are so pleased that we did. The service is 2nd to none and the restaurants are brilliant. The room was even better than we remembered and the mini bar had been upgarded and there were even 3 bottles of spirits... More 

Was this review helpful? Yes 2
England, United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW

A wonderful holiday where all inclusive gives you the freedom to have exactly what you want, while other members of the party can do the same. The variety of restaurants was fantastic. Each evening we had a completely different themed meal but with the same fantastic service everywhere. Choice of restaurants,bars,pools and lounging areas. Shade or sun. Anyone who isn't... More 

Was this review helpful? Yes 1
Nanaimo, Canada
Senior Reviewer
6 reviews 6 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed yesterday NEW

We were married at the excellence playa mujeres and had our friends and family from across Canada join us. Mayla Romero did an amazing job as our wedding planner and although there was construction next to the resort upon our arrival which was very disruptive as it was right beside the wedding gazebo and reception area we had selected, she... More 

Was this review helpful? Yes 2
1 review
5 of 5 stars Reviewed yesterday NEW

We honeymooned for 7 nights at the Playa Mujeres all-inclusive resort, and needless to say we can't wait to go back. The service was impeccable from everybody we encountered, in particular the building and pool concierge staff. The food was excellent with a wide variety of cuisines, making it difficult to choose for most meals... despite this being an all... More 

Was this review helpful? Yes 2
Essex, United Kingdom
1 review
5 of 5 stars Reviewed 2 days ago NEW

My sister and I have just returned today from an absolutely fabulous holiday at the Exellence. The staff are first class and the overall hotel is excellent. We stayed 10 days and I believe that 30 days wouldn't be long enough. Highlights at the excellence was the lazy river, the staff, the threatre shows and the overall complex. I would... More 

Was this review helpful? Yes 2
Motherwell, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Our fourth visit and better than ever. All the reviews are spot on, the staff are great the resort is beautiful and the rooms are luxurious. I would just like anyone who is coeliac to know that this is a fantastic place to holiday. The chefs and restaurant staff are very knowledgeable and I had no problems or worries about... More 

Was this review helpful? Yes 1
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We have just returned from 2 weeks at the excellence, I read so many reviews before we travelled and this place really does live up to the name. I really do not understand how people can complain about this hotel. I know it's all personal preference but if something is not right when you are there the staff will make... More 

Was this review helpful? Yes 7
Allentown, Pennsylvania
Contributor
11 reviews 11 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My Husband and I just returned yesterday from our week long honeymoon at Excellence Playa Mujeres and it was incredible! We are already talking about coming back. Some of our favorite things was the incredible service, the beautiful grounds and room, the pool, the restaurant choices, room service and the "extras" they did for our honeymoon - champagne in our... More 

Was this review helpful? Yes
Hotel Review Summarization

What travelers say

  • Room service(80)
  • Lobster house(71)
  • Lazy river(64)
  • Very good(55)
  • Martini bar(49)
  • Main pool(47)
  • Chez isabelle(43)
  • Flavor Market(21)
  • Breakfast buffet(20)
  • Ocean views(19)
Questions? Get answers from hotel staff and past guests. Ask a question

10,862 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (10376)
Viewed
View from room (603)
Viewed
Pool/beach area (2107)
Viewed
Hotel & grounds (2014)
Viewed
Room/suite (1826)
Viewed
Dining (1057)
Viewed
Bathroom (131)
Viewed
Business center/function rooms (30)
Viewed
Family/play areas (22)
Viewed
6:38
Videos (22)
Viewed
Other (2564)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (470)
Viewed
Amenities (131)
Viewed
Beach (10)
Viewed
Excellence Club Pool (13)
Viewed
Excellence Club Two-Story Rooftop Terrace Suite Oceanfront (61)
Viewed
Junior Swim Up Suite Pool View (54)
Viewed
Lazy River Pool (15)
Viewed
Main Pool (24)
Viewed
Restaurants and Bars (120)
Viewed
The Hotel (42)

Management photos: Courtesy of the property manager

Viewed
All management photos (16)
Viewed
Hotel & grounds (8)
Viewed
Room/suite (1)
Viewed
Dining (3)
Viewed
Pool/beach area (1)
Viewed
Other (3)
Check In Check Out
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities