We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Excellence Playa Mujeres

Travelers' Choice award winner
Hotel website
Prolongacion Bonampak, S/N, Punta Sam | Lote Terrenos 001 MZ. 001 Sm. 003, Zona Continental, Playa Mujeres 77400, Mexico
Offers & Announcements
Save Up to 30%
9 people have started booking this hotel
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Excellence Playa Mujeres
Professional photos View all
Browse nearby
Excellence Playa Mujeres
Add Photo Write a Review

7,446 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    5,972
    1,054
    261
    102
    57
See reviews for
228
6,209
62
57
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2,693)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (7446)
  • Mar-May only
    (2090)
  • Jun-Aug only
    (1785)
  • Sep-Nov only
    (1758)
  • Dec-Feb only
    (1813)
All months
New York
1 review
5 of 5 stars Reviewed yesterday NEW

Just returned from a terrific vacation.. a week at this resort! The grounds are beautiful and very well maintained. The weather was perfect and we enjoyed. Few recommendations for those visiting in the future... 1) when eating at Spice (Asian restaurant) you can only get a variety of sushi at the sushi bar. There is a limited menu if seated... More 

Was this review helpful? Yes 1
New Braunfels, TX
Level Contributor
34 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed yesterday NEW

Best food we have had in the over 20 all-inclusive resorts where we have stayed! The staff makes this place outstanding - especially Manual in the Excellence Club private beach area. We find the Excellence Club worth the extra money - love the private club room - my boyfriend tried almost all of the 50 different tequilas they offered there.... More 

Was this review helpful? Yes 1
5 of 5 stars Reviewed yesterday NEW

My boyfriend and I have always said we'll never return to the same holiday destination twice. Then, we stayed at Excellence Playa Mujeres last September, and, upon arriving home, instantly booked to go back! We never imagined it possible to top our first trip, but we were proven wrong, and we're even considering another trip next year. I hope you... More 

Was this review helpful? Yes 7
Gothenburg
2 reviews
5 of 5 stars Reviewed 2 days ago NEW via mobile

I can't rate excellence enough. From arriving with a cold towel and champagne to the amazing service from all the staff. We stayed in a swim up room. It was for our honeymoon so we splashed out a little. Rooms are big, airy and very clean. I did comment on a questionnaire that the jacuzzi was a little dirty on... More 

Was this review helpful? Yes 8
Gloucestershire, United Kingdom
1 review
5 of 5 stars Reviewed 2 days ago NEW

Just returned from a fabulous 2 week holiday. The hotel is amazing and all the staff go out of their way to make sure you are having a great time. Ricardo and Jorge in the Blue bar looked after us so well. Would really recommend the hotel and can't wait to go back again next year!

Was this review helpful? Yes 6
québec
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

I had several tennis lessons with the excellence's tennis pro Jonathan. I was staying at the finest resort but their tennis pro Eddy was injured so they allowed me to join the excellence. I had a great time and the drills were very helpful. He also changed my tennis raquet overgrip for free!!! Thank you Jonathan and hope to see... More 

Was this review helpful? Yes
Edmonton, Canada
5 of 5 stars Reviewed 3 days ago NEW

Visited EPM recently for 10 days in early June for our honeymoon. We were more than impressed from the first day to the last. Excellent restaurants, drinks, pools, room etc. It as better than advertised. Top notch service, especially from Excellence Club beach Concierges Alberto and Gerardo. We would recommend this resort to anyone on honeymoon!!

Was this review helpful? Yes 2
Charleston, South Carolina
5 of 5 stars Reviewed 3 days ago NEW

First, I want to thank Pamela; she secretly arranged a special dinner for our 2 couple group at the authentic Mexican restaurant (Agave). She went FAR above and beyond anything we could have ever expected and her work ethic and customer service skills need to be recognized and rewarded. I'd also like to thank Angel, our waiter that evening. He... More 

Was this review helpful? Yes
Belfast, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We have just returned from our 9th 2 week holiday at EPM and as always find it hard to say just how good it was. From arrival with cold towel and champagne, through a quick check in at the Excellence Club we were shown to our lovely suite with ocean view. A few very bad weather days did not spoil... More 

Was this review helpful? Yes
Urbandale, Iowa, United States
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

3rd time at this property and we still love it! On prior travels, they have left goodies in our room most days -- chocolates, champagne, etc.. which didn't happen this time.. But we've always went with our anniversary. So not sure if that's the difference here. the first day I asked for the room to be cleaned in the morning... More 

Was this review helpful? Yes 3
Hotel Review Summarization

What travelers say

  • Room service(80)
  • Lobster house(71)
  • Lazy river(64)
  • Very good(55)
  • Martini bar(49)
  • Main pool(47)
  • Chez isabelle(43)
  • Flavor Market(21)
  • Breakfast buffet(20)
  • Ocean views(19)
Questions? Get answers from hotel staff and past guests. Ask a question

11,181 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (10686)
Viewed
Pool/beach area (2160)
Viewed
Dining (1100)
Viewed
Family/play areas (23)
Viewed
Room/suite (1866)
Viewed
Hotel & grounds (2049)
Viewed
View from room (617)
Viewed
Bathroom (137)
Viewed
Business center/function rooms (30)
Viewed
6:38
Videos (22)
Viewed
Other (2682)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (470)
Viewed
Amenities (131)
Viewed
Beach (10)
Viewed
Excellence Club Pool (13)
Viewed
Excellence Club Two-Story Rooftop Terrace Suite Oceanfront (61)
Viewed
Junior Swim Up Suite Pool View (54)
Viewed
Lazy River Pool (15)
Viewed
Main Pool (24)
Viewed
Restaurants and Bars (120)
Viewed
The Hotel (42)

Management photos: Courtesy of the property manager

Viewed
All management photos (25)
Viewed
Room/suite (5)
Viewed
Hotel & grounds (9)
Viewed
Pool/beach area (2)
Viewed
Dining (4)
Viewed
Other (5)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay