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All 4 Playa Mujeres hotels

Excellence Playa Mujeres

5.0 of 5 Resort (All-Inclusive)   |   Prolongacion Bonampak, S/N, Punta Sam, Playa Mujeres 77400, Mexico
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Ranked #1 of 4 hotels in Playa Mujeres
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5 of 5 stars reviewed yesterday
DANNY B Norwich, United Kingdom
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5,750 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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English first
Norwich, United Kingdom
2 reviews
5 of 5 stars Reviewed yesterday NEW

O.M.G. This resort is amazing the best place we have ever stayed! The food is the best and the choice is just incredible. The staff are just so friendly and cater to your every need. Quiet pools if you want or noisy action packed pool bar there should be a pool menu there are so many here! The beach is... More

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Cypress, Texas, United States
1 review
5 of 5 stars Reviewed yesterday NEW

This was our first time to resort and we were very pleased!! Our ceremony was beautiful! Andrea the wedding coordinator was very kind and made everything stress free. Carlos the photographer for our wedding took gorgeous photos!! We loved this place! Rooms are fantastic! Great time at the pool! Service is fantastic! We will definitely be returning!!!

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Rialto, California
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed yesterday NEW

The Excellence Playa Mujeres is a wonderful resort! Hotel and grounds are clean and impeccable. The staff throughout the resort are all very professional and friendly. So many good things to say...let me just list them: Upon arrival you are greeted with champagne and a cold, rolled washcloth that's smells like heaven! Its just what you need after a day... More

Was this review helpful? Yes 2
London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed yesterday NEW

y husband and I visited Excellence Playa Mujeres and Excellence Rivieria Cancun as part of a two centre holiday deal (6 days in each) which was a great idea. Both hotels were first class, the best 5 star all inclusive hotels I have ever experienced. The Playa Mujeres is a newer hotel so it had some added extras such as... More

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Emmaus, Pennsylvania, United States
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed yesterday NEW

This was our 3rd year in a row staying at EPMJ. We had a great time, but something just seemed to be "off" this time. I can't exactly put my finger on it...we were not happy with the location of our initial room and even though they accommodated us, it wasn't until the following afternoon, so we lost precious beach... More

Was this review helpful? Yes 3
London, United Kingdom
1 review
3 of 5 stars Reviewed 2 days ago NEW

We thought this place would become one of those sanctuaries to escape to once in a while. We first came here three years ago for our honeymoon. We only revisit somewhere if we’re super impressed and we were with EPM last time, somehow able to get the perfect balance between calmness, luxury, excitement and benefits of an all-inclusive. I’m sad... More

Was this review helpful? Yes 1
Chicago, Illinois
Top Contributor
65 reviews 65 reviews
13 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

It is just perfect in so many ways that it is difficult to make decisions. Pool, or beach? Both perfect. The Lobster House for dinner, or Spice? Excellence is assured either way. Chocolate, or Vanilla ice cream from the machine by the bar? Both are better than anything in the states. And it keeps going... Is this hotel better than... More

Was this review helpful? Yes 7
Coram, New York
18 reviews 18 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

My husband and I stayed at Excellence for our Honeymoon in January 2014. The weather wasn't the best but we made the most of it. Much to our dismay our travel agent did not tell us we need our marriage license to prove we had gotten married and to qualify for the honeymoon package. Luckily we were able to get... More

Was this review helpful? Yes 4
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This was our second trip to EPM, this time we stayed from 6/27/14 - 7/6/14 in an Excellence Club Ocean View room and it was spectacular. Everything about the hotel from the time we got there until we left was superb. We thought the extra perks of the Excellence Club was well worth the extra expense, there are many benefits... More

Was this review helpful? Yes 3
Perdido Key, Florida, United States
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

This is an awesome,wonderful place! We are a well traveled couple however this is our first all inclusive resort! Family recommend this resort and we are so happy we took their advise! I can't say enough about the service and staff. The spa was one of the best I have ever been in and a must is the hydrotherapy ,... More

Was this review helpful? Yes 2
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Hotel Summarization (Beta)

What travelers say

  • Room service(90)
  • Lobster house(77)
  • Lazy river(72)
  • Very good(61)
  • Martini bar(54)
  • Main pool(52)
  • Chez isabelle(46)
  • Flavor Market(25)
  • Breakfast buffet(23)
  • Beach area(21)

Additional Information about Excellence Playa Mujeres

Address: Prolongacion Bonampak, S/N, Punta Sam, Playa Mujeres 77400, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Playa Mujeres
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Excellence Playa Mujeres 5*
Reservation Options:
TripAdvisor is proud to partner with Expedia, Tingo, Excellence Group LLC, Travelocity, BookIt.com, Hotels.com and Venere so you can book your Excellence Playa Mujeres reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Excellence Playa Mujeres Hotel Playa Mujeres
Excellence Hotel Playa Mujeres
Playa Mujeres Excellence Hotel
Excellence Playa Mujeres Cancun

9,356 photos of this hotel

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Pool/beach area (1655)
Dining (769)
View from room (514)
Hotel & grounds (1658)
Room/suite (1493)
Bathroom (108)
Videos (22)
Family/play areas (18)
Business center/function rooms (23)
Other (2611)

Expert photos: Taken by TripAdvisor travel experts

All expert photos (470)
Amenities (131)
Beach (10)
Excellence Club Pool (13)
Excellence Club Two-Story Rooftop Terrace Suite Oceanfront (61)
Junior Swim Up Suite Pool View (54)
Lazy River Pool (15)
Main Pool (24)
Restaurants and Bars (120)
The Hotel (42)

Management photos: Courtesy of the property manager

All management photos (16)
Hotel & grounds (7)
Room/suite (2)
Dining (2)
Other (5)
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Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#1 Luxury Hotel in Playa Mujeres #1 On the Beach Hotel in Playa Mujeres #1 Top resorts Hotel in Playa Mujeres
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Official Description (provided by the hotel)
Luxury adults-only resort nestled among seven swimming pools on a powdery white sand beach, in a community that boasts a spectacular Greg Norman signature golf course. This jewel of Cancun sets a new standard of luxury for all-inclusives with finely tuned amenities such as one-of-a-kind accommodations including two-story rooftop terrace suites with a private Hydro-Spa pool, meticulous service, gourmet cuisine, an exquisite spa and the signature Excellence Club. ... more   less 
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