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Excellence Playa Mujeres

Travelers' Choice award winner
Hotel website
Prolongacion Bonampak, S/N, Punta Sam | Lote Terrenos 001 MZ. 001 Sm. 003, Zona Continental, Playa Mujeres 77400, Mexico
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1 room 1 guest
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Excellence Playa Mujeres
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7,831 Reviews from our TripAdvisor Community

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Traveler rating
    6,318
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2,826)
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West Palm Beach
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed today NEW

The service is wonderful, the food is delicious. All restaurants are great, we went often to the lobster house, spice (Japanese restaurant) and French restaurant. The beach is much better than Riviera Maya not so much seaweed. Our room was always clean and the drinks were really good. The shows at night were great, since your all day by the... More 

Was this review helpful? Yes
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed today NEW

Wisited this place with my husband for 5 days. This place makes you pampered and spoilled. Very relaxing, romantic, quiet place. People and service are truly excellent. This place makes your vacation so b

Was this review helpful? Yes 4
Atlanta, Ga
Level Contributor
124 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 149 helpful votes
5 of 5 stars Reviewed yesterday NEW

We cannot say enough wonderful things about this resort, but the fact that we are repeat visitors speaks volumes! We brought another couple with us who liked it so much that they will be returning with us, and we've convinced yet another couple to come next time, too. The outstanding service is what keeps people coming back, along with the... More 

Was this review helpful? Yes 5
Chino, California
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed yesterday NEW

This is our fourth visit to an Excllence resort and our second to Playa Mujeres. We loved our visit again and can't say enough about how great at time we had. Below are some more detailed comments; specifically of some great staff we encountered that deserved recognition for their great service. Jaime at the Excellence Club - We thoroughly enjoyed... More 

Was this review helpful? Yes 6
Sydney, Australia
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

This was our first experience as an 'all inclusive' deal and it was amazing. The resort itself is beautiful - right on the beach, clean, lovely gardens, great spacious rooms. We were met at the airport and given cold bottles of water and access to wifi immediately. The food was varied and we spent a lot of time in the... More 

Was this review helpful? Yes 4
1 review
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We just returned from our second trip to this beautiful resort and cannot wait to go back. This is the best all-inclusive I have ever been to (it tops a Sandals resort we went to and had butler service). Here is a combined review of both stays (Aug. 2014 and Aug. 2015). Rooms- we stayed in the Excellence Club both... More 

Was this review helpful? Yes 17
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

From start (greeted with cold face towels and champagne) to finish and everything in between we have had the most unbelievably fantastic, amazing holiday EVER. With seven fabulous restaurants providing a vast a range of international cuisines to the excellent service, drinks menus, pools and accommodation we could not have asked for more! A definite re-visit is needed ASAP! BRILLIANT!

Was this review helpful? Yes 6
Deptford
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We came back to Excellence after being comped a couple of days due to some issues we had last year. (See previous review) it truly is a beautiful resort with plenty of bars and restaurants and lots to do during the day. We spent our days by the pool and took the Sky Rider tour which was pretty neat. The... More 

Was this review helpful? Yes 9
New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We spent 7 days at Excellence for our honeymoon. We were treated like royalty from the moment we got there. The staff is exceptionally pleasant and very friendly. You have 9 restaurants to select from. Our favorite was Basmati-best Indian food ever and Agave (Mexican)for the appetizers and guacamole of course. The staff totally pampered you and were extremely accommodating.... More 

Was this review helpful? Yes 6
Rahway, New Jersey
1 review
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

To say this resort lived up to its expectations would be an understatement. We had been on TA reading reviews, forum posts, and looking at pictures for months and thought we knew what to expect. This resort blew us away. The first day started out with lunch with Luis in Toscana, where he just brought us more and more drinks... More 

Was this review helpful? Yes 15
Hotel Review Summarization

What travelers say

  • Room service(80)
  • Lobster house(71)
  • Lazy river(64)
  • Very good(55)
  • Martini bar(49)
  • Main pool(47)
  • Chez isabelle(43)
  • Flavor Market(21)
  • Breakfast buffet(20)
  • Ocean views(19)
Questions? Get answers from hotel staff and past guests. Ask a question

11,727 photos of this hotel

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Room/suite (1958)
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Dining (1136)
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Hotel & grounds (2108)
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Business center/function rooms (34)
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Bathroom (139)
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Family/play areas (23)
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Other (2962)

Expert photos: Taken by TripAdvisor travel experts

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Amenities (131)
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Beach (10)
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Excellence Club Pool (13)
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Excellence Club Two-Story Rooftop Terrace Suite Oceanfront (61)
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Junior Swim Up Suite Pool View (54)
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Lazy River Pool (15)
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Main Pool (24)
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Restaurants and Bars (120)
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The Hotel (42)

Management photos: Courtesy of the property manager

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Hotel & grounds (9)
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Room/suite (5)
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Dining (4)
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Pool/beach area (2)
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Other (5)
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