We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Excellence Playa Mujeres

5.0 of 5 Prolongacion Bonampak, S/N, Punta Sam | Lote Terrenos 001 MZ. 001 Sm. 003, Zona Continental, Playa Mujeres 77400, Mexico
Hotel website
Offers & Announcements
Up to 35% off room rate
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Excellence Playa Mujeres
Professional photos View all
Browse nearby
Excellence Playa Mujeres
Write a Review

6,507 reviews from our community

Traveler rating
See reviews for
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2,310)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
  • Mar-May only
  • Jun-Aug only
  • Sep-Nov only
  • Dec-Feb only
All months
Denver, Colorado
1 review
5 of 5 stars Reviewed yesterday NEW

Our stay was so incredibly enjoyable. We had the absolute best service you could imagine, thanks to our hosts, Floricel and Luis. They made our stay better than we could hope for. No matter if we were at the beach or our room, we always had drinks in hand thanks to them. An amazing location with amazing staff and people.... More 

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed yesterday NEW

As a travel agent I have stayed at many hotels over the years, and I must say this is one of the cleanest, best cared for resorts I've seen. The manicured grounds, sculptures, pools, beach, restaurants, accommodations...all immaculate and beautiful. Service above and beyond. If you need something, it is done right away and then they call you in 5... More 

Was this review helpful? Yes
Tavistock, Ontario, Canada
4 reviews 4 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed yesterday NEW

We arrived in the evening to Excellence and Gustavo did a great job as he showed us the grounds on our way to the room and made sure we knew where the restaurants, pools and amenities were located. Unfortunately that evening when we ate at the Grille Restaurant the service was less than we expected. For a couple days the... More 

Was this review helpful? Yes
Toronto, Canada
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

i'm planning on going to this resort this coming May. I was deliberating whether or not to get the Excellence package. As of right now I'm looking into the Excellence package with 2 storey, and ocean view. I just wanted to know if the Excellence package is worth the extra money, and what exactly does it entale. Any feed back... More 

Was this review helpful? Yes 1
London, England
Senior Contributor
43 reviews 43 reviews
32 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stayed here last year- apologies for such a late review. I thought I had already reviewed it. This was probably one of the best holidays we have ever had. It was so relaxing and just what we needed. What we liked: The room. The bed- so comfortable. The bathroom was great- lovely shower/ bath/ jacuzzi. Loved the area outside... More 

Was this review helpful? Yes 2
1 review
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This is kinda long. We were at Excellence Playa Mujeres 12/14-12/18/14. This was our first time staying at an Excellence brand resort. Our brief resort history: My wife and I, for the past 20+ years have taken one or two Caribbean trips per year, mostly to Mexico, the Dominican Republic, or Jamaica, and once to the Bahamas (Atlantis), and have... More 

Was this review helpful? Yes 10
Senior Contributor
23 reviews 23 reviews
19 hotel reviews
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Great stay! Here's the short and sweet: -Bring bug spray, needed for mornings and evenings. -French restaurant is good, Mexican not so good, lunch buffet is good, pizza oven great, bars and drinks are good (extensive supplemental wine list available), Disco is currently closed. -Michael Jackson show and White Nights show are good. -Excellence Club is like having a hotel... More 

Was this review helpful? Yes 2
york pa
Top Contributor
56 reviews 56 reviews
26 hotel reviews
122 helpful votes 122 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

It is our 9th time at an excellence resort and all of them offer the epitome of service, but the staff at Playa Mujueres is so far and above any resort we have ever been to, it would be a crime not to say it is this that brings us back time after time. All the reviews for EPM will... More 

Was this review helpful? Yes 1
2 reviews
5 of 5 stars Reviewed 2 days ago NEW via mobile

We stayed here last January my husband and I. This place is absolutely stunning and staff were amazing. They really do cater to you here and the service is outstanding. The restaurants and food amazing and lots of varieties. The staff outstanding. This place is a little piece of heaven I would highly recommend it. I can not say enough... More 

Was this review helpful? Yes 1
Hudson, New York
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

As we were checking in for our first stay here, between sips of our welcoming champagne, I told my wife "we're coming back here next year..." and it only got better from there. The great reviews are all accurate but still can't provide the complete picture of such a perfect spot for a vacation. Easily our favorite vacation experience, Ernesto... More 

Was this review helpful? Yes 2
Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Excellence Playa Mujeres? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Room service(90)
  • Lobster house(77)
  • Lazy river(72)
  • Very good(61)
  • Martini bar(54)
  • Main pool(52)
  • Chez isabelle(46)
  • Flavor Market(25)
  • Breakfast buffet(23)
  • Beach area(21)

Additional Information about Excellence Playa Mujeres

Address: Prolongacion Bonampak, S/N, Punta Sam | Lote Terrenos 001 MZ. 001 Sm. 003, Zona Continental, Playa Mujeres 77400, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Playa Mujeres
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Excellence Playa Mujeres 5*
Number of rooms: 450
Reservation Options:
TripAdvisor is proud to partner with Expedia, BookIt.com, Excellence Group LLC, Hotels.com, Amex, Caribbean Online Mgt Corp., getaroom.com, TripOnline SA and Tingo so you can book your Excellence Playa Mujeres reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Excellence Playa Mujeres Hotel Playa Mujeres
Excellence Hotel Playa Mujeres
Playa Mujeres Excellence Hotel
Excellence Playa Mujeres Cancun
Hotel Style:
#1 On the Beach Hotel in Playa Mujeres
#1 Top resorts Hotel in Playa Mujeres
#1 Spa Hotel in Playa Mujeres
#1 Luxury Hotel in Playa Mujeres

10,168 photos of this hotel

Traveler photos: See what travelers like you saw

All traveler photos (9672)
Hotel & grounds (1918)
Pool/beach area (1932)
Dining (978)
Room/suite (1710)
View from room (581)
Bathroom (119)
Business center/function rooms (27)
Family/play areas (19)
Videos (22)
Other (2366)

Expert photos: Taken by TripAdvisor travel experts

All expert photos (470)
Amenities (131)
Beach (10)
Excellence Club Pool (13)
Excellence Club Two-Story Rooftop Terrace Suite Oceanfront (61)
Junior Swim Up Suite Pool View (54)
Lazy River Pool (15)
Main Pool (24)
Restaurants and Bars (120)
The Hotel (42)

Management photos: Courtesy of the property manager

All management photos (26)
Hotel & grounds (9)
Room/suite (5)
Dining (3)
Pool/beach area (1)
Other (8)
Hotels you might also like...
Check In Check Out
Price Your Stay