We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Excellence Playa Mujeres

Travelers' Choice award winner
Hotel website
Prolongacion Bonampak, S/N, Punta Sam | Lote Terrenos 001 MZ. 001 Sm. 003, Zona Continental, Playa Mujeres 77400, Mexico
Offers & Announcements
15% Off Room Rate
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Excellence Playa Mujeres
Professional photos View all
Browse nearby
Excellence Playa Mujeres
Write a Review

7,091 reviews from our community

Traveler rating
    5,656
    1,022
    256
    99
    58
See reviews for
204
5,916
57
57
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2,552)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (7091)
  • Mar-May only
    (1916)
  • Jun-Aug only
    (1603)
  • Sep-Nov only
    (1759)
  • Dec-Feb only
    (1813)
All months
Ipswich, Massachusetts
1 review
5 of 5 stars Reviewed yesterday NEW

My husband and I just returned from 9 days here for our "babymoon". It was really impressive. We usually visit Secrets Resorts but were looking for a new Company/Destination. This was extremely impressive, nice all around, and we would return again and recommend friends and others certainly. It is the largest resort we have stayed at yet it did not... More 

Was this review helpful? Yes
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

We flew the 11 hours with British airways and it was a brilliant flight. people have said it takes about 2 hours to get through the airport but it doesn't. We landed at 5 30 and we're in our room and ordering room service by 6 30. There is no point in me mirroring what other people have said...This place... More 

Was this review helpful? Yes
Richmond, Virginia
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

After everything you hear about Mexico, my fiancé and I were a little about traveling here. But then we got here as a married couple and that all changed. I'm convinced this might be the greatest place on earth. Everyone is so accommodating and goes above and beyond to make sure you are having the greatest vacation of your life.... More 

Was this review helpful? Yes
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This was our third visit back to this tropical paradise. My husband and I were celebrating our 17yr anniversary and we brought 2 other couples with us. (FYI in my previous reviews, I rated the resort a 5) Travel from airport to hotel is about 30-40min. We stayed in the excellence club rooms with private pools. The extra price is... More 

Was this review helpful? Yes 3
Wayne, New Jersey
Top Contributor
61 reviews 61 reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The service at Excellence lives up to its name. The staff is friendly, helpful, prompt and about as great as it gets. The food is good to excellent. We enjoyed the live music in the evenings - but overall, the entertainment is just OK. The spa was terrific and the fitness center was clean and more than adequate. This is... More 

Was this review helpful? Yes 2
Cardiff
Reviewer
4 reviews 4 reviews
3 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This was our first stay at EPM and it certainly was EXCELLENT! From the moment we arrived and were greeted with champagne and a cold cloth from very friendly staff to the time we left 2 weeks later, we experienced the most exceptional service! I just can't give enough compliments about this hotel; beautiful rooms and exceptional facilities, superb grounds,... More 

Was this review helpful? Yes 8
A TripAdvisor Member
5 of 5 stars Reviewed 3 days ago NEW

This was the second time for us at Excellence Playa Mujeres and 6 years later it was exactly how we remembered! Pure bliss! If you want the ultimate all inclusive experience to feel totally pampered you cannot go wrong here. I feel it would be impossible to be disappointed and I have very high standards.

Was this review helpful? Yes 4
Charlotte, North Carolina
Contributor
11 reviews 11 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Recently returned from our 4th visit to EPM. This was for our 25th anniversary as well as a birthday celebration. It's always wonderful to see familiar faces when you arrive. The level of service is more consistent than any hotel we have visited.There was a slight misunderstanding about our room at check-in that was quickly resolved and the staff followed... More 

Was this review helpful? Yes
Haverford, PA
Reviewer
4 reviews 4 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Having had great experiences at all of the excellence properties we have visited, we decided to return for a second visit to Excellence Playa Mujeres. In 37 years of travel, we have never done a repeat at any resort, but this is one resort that I know we will visit again and again. I will not repeat what everyone has... More 

Was this review helpful? Yes 6
Charleston, South Carolina, USA
Contributor
11 reviews 11 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This was our first anniversary trip. I couldn't have asked for a more relaxing and fun trip! Where do I start? You are met upon arrival with a cool scented towel and glass of sparkling wine. Your luggage is handled by the staff who is always friendly and upbeat. We registered for the Excellence Club which was well worth it!... More 

Was this review helpful? Yes 6
Hotel Review Summarization

What travelers say

  • Room service(80)
  • Lobster house(71)
  • Lazy river(64)
  • Very good(55)
  • Martini bar(49)
  • Main pool(47)
  • Chez isabelle(43)
  • Flavor Market(21)
  • Breakfast buffet(20)
  • Ocean views(19)
Questions? Get answers from hotel staff and past guests. Ask a question

10,692 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (10206)
Viewed
Pool/beach area (2059)
Viewed
Dining (1035)
Viewed
Room/suite (1799)
Viewed
Hotel & grounds (1990)
Viewed
View from room (599)
Viewed
Bathroom (124)
Viewed
Family/play areas (22)
Viewed
Business center/function rooms (29)
Viewed
6:38
Videos (22)
Viewed
Other (2527)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (470)
Viewed
Amenities (131)
Viewed
Beach (10)
Viewed
Excellence Club Pool (13)
Viewed
Excellence Club Two-Story Rooftop Terrace Suite Oceanfront (61)
Viewed
Junior Swim Up Suite Pool View (54)
Viewed
Lazy River Pool (15)
Viewed
Main Pool (24)
Viewed
Restaurants and Bars (120)
Viewed
The Hotel (42)

Management photos: Courtesy of the property manager

Viewed
All management photos (16)
Viewed
Hotel & grounds (8)
Viewed
Room/suite (1)
Viewed
Dining (3)
Viewed
Pool/beach area (1)
Viewed
Other (3)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question