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Excellence Playa Mujeres

Travelers' Choice award winner
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Prolongacion Bonampak, S/N, Punta Sam | Lote Terrenos 001 MZ. 001 Sm. 003, Zona Continental, Playa Mujeres 77400, Mexico
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Excellence Playa Mujeres
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Excellence Playa Mujeres
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7,007 reviews from our community

Traveler rating
    5,588
    1,009
    254
    99
    57
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198
5,845
56
56
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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NEW YORK
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed today NEW

I would definitely recommend this resort for adult couples. The grounds are immaculate and beautiful. Every staff member you encounter greets you with a smile and is genuine. The bar staff is always friendly and fast. Food quality was great and don't miss the Mexican fiesta party which was our first night here and was exquisite! Our room was huge... More 

Was this review helpful? Yes 2
Ft. Smith
Senior Contributor
27 reviews 27 reviews
17 hotel reviews
84 helpful votes 84 helpful votes
5 of 5 stars Reviewed today NEW

We stayed at EPM for the second time from March 21 to 26. It was fantastic! Book your stay now. I will try to not just duplicate the hundreds of positive reviews before this one. However, This place does it all. The most noticeable difference we saw in EPM over the “typical” Mexican luxury resort is the amount of live... More 

Was this review helpful? Yes 2
Leighton Buzzard, United Kingdom
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

We visited EPM for our honeymoon between 4th - 18th April 2015 after becoming engaged at ERC in 2013. We booked an Excellence Club Swim Up Suite and with it being our honeymoon we made the request for a quiet room. Upon arrival we were welcomed with a much needed glass of champagne and warm towels - being Excellence Club... More 

Was this review helpful? Yes 8
Swadlincote, United Kingdom
Senior Contributor
32 reviews 32 reviews
14 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed yesterday NEW

If you're weighing up whether or not to book this place, do not hesitate...just get it booked. It's as good as an all inclusive hotel can be. The food, the choice, the level of service. Spa prices were high so we didn't bother using these but loved every meal, the choice of drinks and the overall feel of the place.... More 

Was this review helpful? Yes 4
Kansas City, Missouri
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My husband and I went back to Cancun after many years. We hadn't stayed at this resort, but have several friends who have and recommended it. It was great! All-inclusive is the way to go. We enjoyed trying all the different restaurants, relaxing at the beach and pool, and also did many of the free activities. We played volleyball, went... More 

Was this review helpful? Yes 1
Muskego, Wisconsin
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This was our second visit to the Excellence Playa Mujeres and our third visit to an Excellence property. I have never encountered a staff that is more committed to ensuring that your every need is met! My husband and I stayed the week of April 6th to the 13th in a junior suite swim-up room. We love the location in... More 

Was this review helpful? Yes 5
Mount Pleasant, South Carolina
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My husband and I went here for my 50th Birthday celebration. It was AMAZING! I can't say enough about the level of service, the cleanliness, the facilities...EVERYTHING was great! We spent five days and stayed in a rooftop room in the Excellence Club. Highly recommend paying for the Excellence Club. The room was very nice but we found we didn't... More 

Was this review helpful? Yes 3
Duluth, Minnesota
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

We absolutely love The Excellence, we are treated like royalty each year starting with the champagne greeting. General Manager Virginia and her Guest Service Mgr Carolina and the rest of staff are fabulous. We are already planning our seventh return in 2016. The rooms are always extremely clean and well maintained. The pool areas and pool concierge Alberto were great.... More 

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Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This was the best vacation in my life! It was our 25 year wedding anniversary and Vilma, the Concierge, made it even more perfect with her personal touches. I'd like to personally thank all these people for making our visit the best experience of any I've ever had: Vilma - Concierge - She is AMAZING, professional, classy and very, very... More 

Was this review helpful? Yes 1
Norwich, United Kingdom
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Booked a lastminute holiday and only had option of normal basic room when usually would have upgraded. Normal room was very good and all rooms appeared the same apart from split level ones. Upgrades put you in blocks closer to sea or higher. Ended up in block 6 first floor so very good location. Food throughout was fair to good.... More 

Was this review helpful? Yes 1
Hotel Review Summarization

What travelers say

  • Room service(80)
  • Lobster house(71)
  • Lazy river(64)
  • Very good(55)
  • Martini bar(49)
  • Main pool(47)
  • Chez isabelle(43)
  • Flavor Market(21)
  • Breakfast buffet(20)
  • Ocean views(19)
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10,598 photos of this hotel

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Pool/beach area (2041)
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Room/suite (1784)
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Hotel & grounds (1976)
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View from room (597)
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Bathroom (124)
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Business center/function rooms (29)
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Family/play areas (22)
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Other (2495)

Expert photos: Taken by TripAdvisor travel experts

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Amenities (131)
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Beach (10)
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Excellence Club Pool (13)
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Excellence Club Two-Story Rooftop Terrace Suite Oceanfront (61)
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Junior Swim Up Suite Pool View (54)
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Lazy River Pool (15)
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Main Pool (24)
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Restaurants and Bars (120)
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The Hotel (42)

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Hotel & grounds (6)
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Room/suite (1)
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Dining (4)
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Pool/beach area (1)
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