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All 4 Playa Mujeres hotels

Excellence Playa Mujeres

5.0 of 5 Resort (All-Inclusive)   |   Prolongacion Bonampak, S/N, Punta Sam, Playa Mujeres 77400, Mexico
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Ranked #1 of 4 hotels in Playa Mujeres
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5 of 5 stars reviewed yesterday
Bob E Chicago, Illinois
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5,744 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,965)
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English first
Chicago, Illinois
Top Contributor
61 reviews 61 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed yesterday NEW

It is just perfect in so many ways that it is difficult to make decisions. Pool, or beach? Both perfect. The Lobster House for dinner, or Spice? Excellence is assured either way. Chocolate, or Vanilla ice cream from the machine by the bar? Both are better than anything in the states. And it keeps going... Is this hotel better than... More

Was this review helpful? Yes 3
Coram, New York
18 reviews 18 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed yesterday NEW

My husband and I stayed at Excellence for our Honeymoon in January 2014. The weather wasn't the best but we made the most of it. Much to our dismay our travel agent did not tell us we need our marriage license to prove we had gotten married and to qualify for the honeymoon package. Luckily we were able to get... More

Was this review helpful? Yes 2
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

This was our second trip to EPM, this time we stayed from 6/27/14 - 7/6/14 in an Excellence Club Ocean View room and it was spectacular. Everything about the hotel from the time we got there until we left was superb. We thought the extra perks of the Excellence Club was well worth the extra expense, there are many benefits... More

Was this review helpful? Yes 3
Perdido Key, Florida, United States
3 reviews 3 reviews
4 of 5 stars Reviewed 2 days ago NEW

This is an awesome,wonderful place! We are a well traveled couple however this is our first all inclusive resort! Family recommend this resort and we are so happy we took their advise! I can't say enough about the service and staff. The spa was one of the best I have ever been in and a must is the hydrotherapy ,... More

Was this review helpful? Yes 1
Worthington, Ohio, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

My wife and I did our first all inclusive vacation a few weeks ago at Excellence Play Mujeres. I can definitely say that Excellence went well beyond our expectations from the food, the pool, the beach and most notably the incredible staff. The hard working staff at Excellence made our stay memorable. I would highly recommend a swim out room... More

Was this review helpful? Yes 2
Bakewell, United Kingdom
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Me and my girlfriend spent a week here in June and absolutely loved it. From the champagne at the reception check in to the minute we left we just loved it. Didn't want to leave! The drink service at any beach or pool lounger was fantastic. The only faults I could make are maybe the quality of the ingredients used... More

Was this review helpful? Yes 2
Long Island, NY
14 reviews 14 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed 2 days ago NEW via mobile

Checking in with a reservation for an ocean front room and being brought to a garden view room and being told 'for us this is ocean front is complete false advertising. We paid for the upgrade and we are not getting what we paid for. Beyond disappointed. Wishing we booked elsewhere.

Was this review helpful? Yes 8
Toledo, Ohio
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

It's hard to put into words how wonderful our stay was. This was our second stay at an Excellence resort; the first trip was to Excellence Punta Cana a few years ago. We had a wonderful time there, but when we arrived to Excellence Playa Mujeres we were beyond impressed. First off, the entire staff was absolutely wonderful. Not one... More

Was this review helpful? Yes 2
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We were there at the end of June for two weeks,we are two couples that have been three times previous and just keeps getting better,the rooms are so good the bed is perfect and the shower is the best I've seen,the maids do a really first class job,the bars and restaurants are superb,we never had a bad meal once,and all... More

Was this review helpful? Yes 7
Mesa, Arizona
Senior Contributor
35 reviews 35 reviews
9 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This was a 20th anniversary trip we booked 2 days before our departure as our original destination was plagued by 2 hurricanes. I booked this resort based solely on the reviews here on Tripadvisor, and we found the Excellence Playa Mujeres to be above and beyond, as others have stated. We travel a lot, and usually stay in exceptional properties... More

Was this review helpful? Yes 14
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Hotel Summarization (Beta)

What travelers say

  • Room service(90)
  • Lobster house(77)
  • Lazy river(72)
  • Very good(61)
  • Martini bar(54)
  • Main pool(52)
  • Chez isabelle(46)
  • Flavor Market(25)
  • Breakfast buffet(23)
  • Beach area(21)

Additional Information about Excellence Playa Mujeres

Address: Prolongacion Bonampak, S/N, Punta Sam, Playa Mujeres 77400, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Playa Mujeres
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Excellence Playa Mujeres 5*
Reservation Options:
TripAdvisor is proud to partner with Expedia, Tingo, Excellence Group LLC, Travelocity, BookIt.com, Hotels.com and Venere so you can book your Excellence Playa Mujeres reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Excellence Playa Mujeres Hotel Playa Mujeres
Excellence Hotel Playa Mujeres
Playa Mujeres Excellence Hotel
Excellence Playa Mujeres Cancun

9,356 photos of this hotel

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Pool/beach area (1655)
Dining (769)
View from room (514)
Hotel & grounds (1658)
Room/suite (1493)
Bathroom (108)
Videos (22)
Family/play areas (18)
Business center/function rooms (23)
Other (2611)

Expert photos: Taken by TripAdvisor travel experts

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Amenities (131)
Beach (10)
Excellence Club Pool (13)
Excellence Club Two-Story Rooftop Terrace Suite Oceanfront (61)
Junior Swim Up Suite Pool View (54)
Lazy River Pool (15)
Main Pool (24)
Restaurants and Bars (120)
The Hotel (42)

Management photos: Courtesy of the property manager

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Hotel & grounds (7)
Room/suite (2)
Dining (2)
Other (5)
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Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#1 On the Beach Hotel in Playa Mujeres #1 Top resorts Hotel in Playa Mujeres #1 Luxury Hotel in Playa Mujeres
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Official Description (provided by the hotel)
Luxury adults-only resort nestled among seven swimming pools on a powdery white sand beach, in a community that boasts a spectacular Greg Norman signature golf course. This jewel of Cancun sets a new standard of luxury for all-inclusives with finely tuned amenities such as one-of-a-kind accommodations including two-story rooftop terrace suites with a private Hydro-Spa pool, meticulous service, gourmet cuisine, an exquisite spa and the signature Excellence Club. ... more   less 
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