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All 4 Playa Mujeres hotels

Excellence Playa Mujeres

5.0 of 5 Resort (All-Inclusive)   |   Prolongacion Bonampak, S/N, Punta Sam, Playa Mujeres 77400, Mexico
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Ranked #1 of 4 hotels in Playa Mujeres
A recent review
5 of 5 stars reviewed yesterday
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5,624 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,902)
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English first
3 reviews 3 reviews
5 of 5 stars Reviewed yesterday NEW

My husband and I like to travel quite a bit. Every year for our anniversary we go to an all inclusive resort. We've always had great experiences, delicious food and met friendly people from all over the world. This year we were going to go back to one of the all-inclusive that we had been to be before since we... More

Was this review helpful? Yes 2
Atlanta USA
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

Excellence Playa Mujeres, honestly takes it to a new level, we were expecting luxury and amazing facilities!!!! but on top of that we received the best service ever :), Now I truly understand the 5000+ reviews that this place has received. from the moment you walked in you are surrounded not only by luxury but many many smiles. We booked... More

Was this review helpful? Yes 2
Ontario, Canada
1 review
5 of 5 stars Reviewed yesterday NEW

Attending destination wedding. It was superb in every way! The accommodations, the food and the service was beyond anything hoped for or dreamed of. Extra mention should be made of "Tomas", one of the waiters. He provided professional, courteous and personalized service of excellent quality. We were spoiled and are hoping to return to this vacation paradise soon!

Was this review helpful? Yes 2
Birmingham, United Kingdom
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed yesterday NEW

We have just returned from our 6th visit at Excellence and our 1st anniversary having spent our honeymoon here last year. Each time we visit we are amazed at how welcoming and friendly the staff are. We were welcomed home and recognised by many of the staff who made sure our stay was as good as our last. Dalela in... More

Was this review helpful? Yes 1
Washington DC, District of Columbia
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed yesterday NEW

So we just got back yesterday from Excellence, and we are already sad - we miss this place. We've gone to the Cancun and surrounding area a few times before, and this resort is hands down the best one we've been to - though it does have a few teensy little issues, though given how great this place is, unless... More

Was this review helpful? Yes 1
Market Harborough, United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW

Visited in march for 2 weeks with my boyfriend and didnt regret spending the money we did at all. Rooms - we were in one of the blocks behind the spa which I requested as thought it would be nice to look out onto. This was perfect quiet and our balcony was secluded apart from the odd passer by in... More

Was this review helpful? Yes 8
New York City, New York
Senior Contributor
40 reviews 40 reviews
21 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed yesterday NEW

I stayed at Excellence in Playa Mujeres as a maid of honor for a wedding. The adult only hotel was a big plus for all the guest. We booked through a travel agency (Gogo) rather than booking straight with the hotel. I should have booked with the hotel since my reservation was not correct upon my arrival and promised to... More

Was this review helpful? Yes 3
Oley, PA
Senior Contributor
30 reviews 30 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Truly amazing getaway that includes everything in your prepaid cost, all restaurants, drinks(including alcohol), room and gratuities. No annoying bracelets to wear or lose. The service was top-notch. The staff try to learn your name from day one and use it throughout your stay and do their best to accommodate your every need perfectly. No one puts a hand out... More

Was this review helpful? Yes 1
Connahs Quay, Wales, United Kingdom
Senior Contributor
39 reviews 39 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Best hotel we have ever visited. Came here for our honeymoon in June and it couldn't have been more special. The staff can't do enough for you and the food was amazing. All top shelf spirits. The shows were entertaining. So many different restaurants and bars to choose from. We will definitely be back. Our favourite restaurant was by far... More

Was this review helpful? Yes 4
Omaha, Nebraska
14 reviews 14 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Service was attentive and worked hard to please. Food and drinks were good to great and if you didn't like something you just had to say so and it was fixed! Enjoyed the beach where temperatures are more tolerable for northerns in mid July. Lots of space, good beach chairs and again attentive waiters. Pool was very nice with many... More

Was this review helpful? Yes 6
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Hotel Summarization (Beta)

What travelers say

  • Room service(90)
  • Lobster house(77)
  • Lazy river(72)
  • Very good(61)
  • Martini bar(54)
  • Main pool(52)
  • Chez isabelle(46)
  • Flavor Market(25)
  • Breakfast buffet(23)
  • Beach area(21)

Additional Information about Excellence Playa Mujeres

Address: Prolongacion Bonampak, S/N, Punta Sam, Playa Mujeres 77400, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Playa Mujeres
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Excellence Playa Mujeres 5*
Reservation Options:
TripAdvisor is proud to partner with Expedia, Tingo, Excellence Group LLC, Travelocity, BookIt.com, Hotels.com and Venere so you can book your Excellence Playa Mujeres reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Excellence Playa Mujeres Hotel Playa Mujeres
Excellence Hotel Playa Mujeres
Playa Mujeres Excellence Hotel
Excellence Playa Mujeres Cancun

9,161 photos of this hotel

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Hotel & grounds (1657)
Room/suite (1493)
Dining (767)
Pool/beach area (1651)
View from room (513)
Bathroom (108)
Videos (22)
Family/play areas (18)
Other (2447)

Expert photos: Taken by TripAdvisor travel experts

All expert photos (470)
Amenities (131)
Beach (10)
Excellence Club Pool (13)
Excellence Club Two-Story Rooftop Terrace Suite Oceanfront (61)
Junior Swim Up Suite Pool View (54)
Lazy River Pool (15)
Main Pool (24)
Restaurants and Bars (120)
The Hotel (42)

Management photos: Courtesy of the property manager

All management photos (16)
Hotel & grounds (7)
Room/suite (2)
Dining (2)
Other (5)


Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#1 On the Beach Hotel in Playa Mujeres #1 Luxury Hotel in Playa Mujeres #1 Top resorts Hotel in Playa Mujeres
Hotel Class
Official Description (provided by the hotel)
Luxury adults-only resort nestled among seven swimming pools on a powdery white sand beach, in a community that boasts a spectacular Greg Norman signature golf course. This jewel of Cancun sets a new standard of luxury for all-inclusives with finely tuned amenities such as one-of-a-kind accommodations including two-story rooftop terrace suites with a private Hydro-Spa pool, meticulous service, gourmet cuisine, an exquisite spa and the signature Excellence Club. ... more   less 
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