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Excellence Playa Mujeres

Travelers' Choice award winner
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Prolongacion Bonampak, S/N, Punta Sam | Lote Terrenos 001 MZ. 001 Sm. 003, Zona Continental, Playa Mujeres 77400, Mexico
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Excellence Playa Mujeres
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Excellence Playa Mujeres
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6,859 reviews from our community

Traveler rating
    5,459
    995
    251
    98
    56
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188
5,714
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56
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Senior Contributor
21 reviews 21 reviews
6 hotel reviews
4 of 5 stars Reviewed yesterday NEW via mobile

Out first time to Cancun, we did not want to be in the "Hotel Zone" as we were looking for something a little more exclusive. The property is beautiful, restaurants are all good- we especially liked the breakfast buffet! Staff was nice, but always seemed to be looking for tips (although website says no tips needed) so I did not... More 

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Pembroke, Canada
1 review
5 of 5 stars Reviewed 2 days ago NEW

My wife and I have vacationed at 9 different islands and 11 different resorts in the Carribean to date. This year we went to the Excellence, Playa Mujeres in Cancun, Mexico. It is by far the most luxurious hotel we have ever vacationed at. The room quality, size and cleanliness was nothing short of outstanding. The service, staff, food, pool,... More 

Was this review helpful? Yes 2
kalispell, MT
Contributor
14 reviews 14 reviews
11 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We just got back yesterday from the EPC and had a great time, Food excellent a usual. Drinks were good weather was awesome. Stayed in Building five- it was quite, room same as always-large, clean and enjoyed waking up in the morning and sitting on the balcony. Shout out to Ernesto at the Lobster house for Breakfast ! He always... More 

Was this review helpful? Yes 1
Cornwall, Canada
1 review
5 of 5 stars Reviewed 2 days ago NEW

We have just returned from our 8th visit to EPM (our 13th Excellence vacation) and as the title of this review implies, things just keep getting better at this fantastic resort! For context, we are a couple in our 50’s and “empty nesters” who like to travel. Relaxation, good food/drinks and good service are important to us. All of these... More 

Was this review helpful? Yes 30
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

So the hotel is wonderful, the pools are sparkling, the beach is perfect, the food is great, and the entertainment is awesome. That's all great. But what makes this hotel absolutely phenomenal is its service. Everyone there (literally everyone) went above and beyond to make sure we were having a great time. It's not just great service, it's something more... More 

Was this review helpful? Yes 1
wirral
Top Contributor
100 reviews 100 reviews
29 hotel reviews
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We have just returned from a fabulous two weeks at Excellence Playa Mujeres. The hotel is an easy 30 minute transfer from Cancun airport (getting through immigration at the airport is another matter however!!) and once you enter through the security gates you are greeted by the efficient and friendly staff with a cool towel and a glass of bubbly... More 

Was this review helpful? Yes 5
Kettering, United Kingdom
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My husband and I have just returned from 2 weeks at this lovely hotel. We are regular visitors to the Riveria Maya but have never stayed at an Excellence Resort. From the moment we arrived we were impressed by the friendliness and efficiency of the staff. Check in was fast and we were soon whisked away to our room. The... More 

Was this review helpful? Yes 3
Reading, Pennsylvania
1 review
5 of 5 stars Reviewed 2 days ago NEW

Just came back from five amazing days in the sun. Everything at this place was fabulous the staff the food could not have been better. The nightly entertainment which I have always found a bit hoaky was also amazing. If you are looking for a getaway to remember I would highly recommend you try the excellance playa mujeres you will... More 

Was this review helpful? Yes 1
Oxford, United Kingdom
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We booked this holiday as a special treat for our 25th wedding anniversary. Our friends had recommended the resort after they had been twice. We were not disappointed. The resort is absolutely stunning in every aspect. The accommodation is luxurious, the food is fantastic and the staff cannot do enough for you. We have been to a few all inclusive... More 

Was this review helpful? Yes 7
devon
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

It does not come any better than this, the Excellence is a true all inclusive no hidden extras from the 24hr room service to the 9 restaurants. The staff are amazing (don't forget to tip it goes a long way) the rooms are spacious and well decorated amazing shower, we had a swim up room which was the best. It... More 

Was this review helpful? Yes 8
Hotel Review Summarization

What travelers say

  • Room service(89)
  • Lobster house(77)
  • Lazy river(72)
  • Very good(61)
  • Martini bar(54)
  • Main pool(52)
  • Chez isabelle(46)
  • Flavor Market(25)
  • Breakfast buffet(23)
  • Beach area(21)
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10,480 photos of this hotel

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Dining (1013)
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Hotel & grounds (1961)
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Pool/beach area (2001)
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Room/suite (1756)
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Business center/function rooms (29)
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View from room (591)
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Bathroom (123)
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Family/play areas (22)
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6:38
Videos (22)
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Other (2476)

Expert photos: Taken by TripAdvisor travel experts

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Amenities (131)
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Beach (10)
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Excellence Club Pool (13)
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Excellence Club Two-Story Rooftop Terrace Suite Oceanfront (61)
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Junior Swim Up Suite Pool View (54)
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Lazy River Pool (15)
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Main Pool (24)
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Restaurants and Bars (120)
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The Hotel (42)

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Hotel & grounds (6)
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Room/suite (1)
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Dining (4)
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Pool/beach area (1)
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Other (4)
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