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Outrigger Laguna Phuket Beach Resort

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323 Moo 2, Srisoonthorn Road, Choeng Thale, Phuket 83110, Thailand (Formerly Laguna Beach Resort)
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Outrigger Laguna Phuket Beach Resort
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Outrigger Laguna Phuket Beach Resort
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511 reviews from our community

Traveler rating
    341
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    30
    11
    7
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225
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (149)
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There are newer reviews for Outrigger Laguna Phuket Beach Resort
See the most recent reviews
Sydney, Australia
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I've been to the Lagnuna area four or five times over the past ten years, the last two times with a small child. On our latest trip we stayed at the Outrigger and found it a good choice. Pros: - Really friendly staff who liked children and were clued up enough to remember things like which other families we were... More 

Was this review helpful? Yes 1
Tony P, General Manager at Outrigger Laguna Phuket Beach Resort, responded to this review

Dear L_Jason, Thank-you for choosing to stay with us at the Outrigger Laguna Phuket Beach Resort for your return trip to Phuket. I was happy to read that you had an enjoyable stay and would like to thank-you for highlighting the friendly service, restaurants and resort facilities you experienced during your stay with us. I was sorry to read however... More 

Hong Kong, China
Top Contributor
59 reviews 59 reviews
12 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Just got back from a glorious week at the Outrigger and missing the location already. Our rooms overlooked the ocean and we were treated to fantastic sunsets as well as the sound of the waves breaking on the beach just outside our balcony. The ground floor rooms had great balconies with sofas whereas ours on the 3rd floor were only... More 

Was this review helpful? Yes 1
Tony P, General Manager at Outrigger Laguna Phuket Beach Resort, responded to this review

Dear pinkchampagne07, I was delighted to read that you enjoyed a great family holiday with us at the Outrigger Laguna Phuket Beach Resort and would like to thank-you for taking the time to share your very kind feedback. I am glad that you enjoyed the service and benefits of our club room package and that you also enjoyed the many... More 

Hong Kong, China
Senior Reviewer
6 reviews 6 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Overall a terrific family destination. An alcove in the deluxe room will comfortably sleep 2 kids up to 10 saving on the extra room cost in other hotels. Pool and water slide facilities particularly good, beachfront also great for all ages. The hotel restaurants good, reception openly assists booking and transport to cheaper options in the adjacent village. Staff terrific,... More 

Was this review helpful? Yes
Tony P, General Manager at Outrigger Laguna Phuket Beach Resort, responded to this review

Dear Jason F, Thank-you for choosing to spend your recent holiday with us at the Outrigger Laguna Phuket Beach Resort. I was very happy to read that you enjoyed your stay and would like to thank-you for your kind endorsement of the resort. I do hope you will return to stay with us again one day and until then Many... More 

Honolulu, Hawaii
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

My husband and I have been coming to this hotel for several years now, even before the change in ownership and major renovation. Every year, we are delighted all over again with what a wonderful hotel it is! The hotel is beautiful, very spacious and pristinely landscaped. The service is impeccable! The staff was amazingly friendly and attentive from the... More 

Was this review helpful? Yes 1
Tony P, General Manager at Outrigger Laguna Phuket Beach Resort, responded to this review

Dear Cynthia K, Thank-you for taking the time to post a very kind review of your recent stay with us at the Outrigger Laguna Phuket Beach Resort. I was delighted to read that you had an enjoyable stay and would like to thank-you also for highlighting the names of some of the team who helped to make your time at... More 

Morley, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We recently stayed at the resort for 8 nights, celebrating a Birthday & Anniversary. The accommodation and service was first class. We received complimentary bottles of wine and cake, with exceptional service throughout our stay. I would recommend this resort to everyone, it suits any type of trip. We had a choice of 3 different restaurants to dine from. One... More 

Was this review helpful? Yes 1
Tony P, General Manager at Outrigger Laguna Phuket Beach Resort, responded to this review

Dear EmiraSam, Thank-you for taking the time to share your very kind feedback. I was very happy to read that you had a great stay and would like to thank-you also for taking the time to mention by name some of the team who helped make your stay an enjoyable one. It was great to read that you plan to... More 

Beijing Region, China
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Big resort which cater to families. It is placed on a beautiful quite beach. But we were a little disappointed with the resort. Staff was not as welcoming as expected. The receptionist just put on the record and gave us the speech without any added value. Staff at breakfast seems overworked and detached. Rooms are okay and clean however a... More 

Was this review helpful? Yes 1
Tony P, General Manager at Outrigger Laguna Phuket Beach Resort, responded to this review

Dear TinaInChina, Thank-you for choosing to spend your recent family holiday with us at the Outrigger Laguna Phuket Beach Resort. Thank-you also for taking the time to share your feedback. While I was happy to read that you enjoyed the resorts beachfront location I was disappointed to note that you felt the service and friendliness delivered by our team fell... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We moved from another hotel in Phuket as we were not happy with the poor standards of the other hotel. Following a quick search and using the trip advisor reviews, we booked at 12.00 arrived at 13.30 and we were in our room by 14.30. The staff, hotel and food are exceptional,we have two children aged 2 & 4 and... More 

Was this review helpful? Yes 4
Tony P, General Manager at Outrigger Laguna Phuket Beach Resort, responded to this review

Dear Gary2204frl, Thank-you for choosing to spend part of your recent family holiday to Phuket with us at the Outrigger Laguna Phuket Beach Resort. It was great to read that your kids were entertained and that you were all able to enjoy the resort restaurants, location and facilities. I was delighted to note also that you received friendly service throughout... More 

Sunshine, Australia
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We - without ever having been to laguna phuket - decided to get married here! The wedding was arranged from australia, mainly via emails - and it turned out to be the most splendid and beautiful day/experience! We stayed here for a week with family and friends in tow and could not fault the service, facilities, food or staff! This... More 

Was this review helpful? Yes 1
Tony P, General Manager at Outrigger Laguna Phuket Beach Resort, responded to this review

Dear Shan_Donna, Many congratulations on your recent wedding and thank-you for taking the time to share your very kind feedback. It was great to read that you enjoyed a special and memorable week with family and friends and fantastic to see that some of the guests who were not sure about visiting Phuket, left with positive memories and a desire... More 

Toronto, Canada
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed at the Outrigger Laguna Phuket Beach Resort for 5 days in March. It was the perfect break for my family. We have 3 active teenagers and they found plenty of activities to do around the resort - tennis, squash, sea-doos, training at the gym, etc. They also enjoyed the waterslide just as much as the children and adults... More 

Was this review helpful? Yes 1
Tony P, General Manager at Outrigger Laguna Phuket Beach Resort, responded to this review

Dear Sweetie37, I was delighted to read that you and your family enjoyed a great holiday and would like to thank-you for sharing your kind feedback in relation to the resort activities and kind staff. I was happy to read also that you took advantage of our club room package and enjoyed the service and benefits offered in our club... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Spent 5 nights in March 2015 in this hotel. Location is great, just on the beach, But local restaurants, shops, laundries etc. are a bit far (10 min walk or couple of min by taxi). Anyway even considering taxi fare, it's way less expensive to have dinner outside of the hotel, because hotel food is overpriced. Breakfast is good, staff... More 

Was this review helpful? Yes 2
Tony P, General Manager at Outrigger Laguna Phuket Beach Resort, responded to this review

Dear MarinaP-traveller, Thank-you for choosing to spend your recent family vacation with us at the Outrigger Laguna Phuket Beach Resort. I was delighted to read that you had an enjoyable stay and liked the resorts beach front location. I would however like to apologize for the fact that you had to wait 40 minutes for a Pizza to be delivered... More 

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