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Sheraton Grande Laguna Phuket


Sheraton Grande Laguna Phuket
Hotel class 4 of 5
10 Moo 4 Srisoonthorn Road, Cherngtalay, Phuket 83110, Thailand
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Traveler Reviews

78% Recommend
4.0 of 5 stars 206 reviews
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By trip type
All (206)
[ Date ] [ Rating ]
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5 of 5 stars
aussie_platinum 5 contributions
Brisbane
Jul 17, 2009 | Trip type: Family New
1/1 found this review helpful

The overall experience, especially for families with young children is awesome. The rooms are all great, especially the villas, and the grounds and gardens are maintained immaculately. Yes there's a bit of paint peeling around the place, but honestly in the scheme of things, it's not a big deal considering the weather elements at play in this part of the... more

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5 of 5 stars
Leonine03 1 contribution
Mumbai
Jul 17, 2009 | Trip type: Family New

I had stayed at Sheraton, Phuket for 5 nights end May 2009 with my husband, 3 year old daughter and my mother. We had a very memorable experience and the resort was very child friendly. We had booked 2 separate lagoon rooms, for which i had requested a dvd player to be available for one the rooms for my daughter.... more

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3 of 5 stars
Thongchat 4 contributions
Bangkok
Jul 8, 2009

I stay here for 3 nights for company trip the hotel quite old I think they should renovate soon because they have a lot new hotel in phuket. the beach is so busy but the pool is good. food is not good compare with sheraton grand standard more

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5 of 5 stars
wedgemahalo 3 contributions
new jersey
Jul 7, 2009 | Trip type: Family

I stayed as part of my trip to run the Phuket Marathon. We had my wife's family from Thailand stay with us - so we got a 3-bedroom villa. The villa was absolutley amazing. The workmanship, style, cleanliness, spaciousness, etc were all incredible. Some of my cousins work in the hotel industry in Thailand and they all complimented our villa.... more

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5 of 5 stars
VIPULIndia 2 contributions
INDIA
Jul 3, 2009 | Trip type: Family
1/1 found this review helpful

We were with our kids. The sheraton Hotel is an extraordinary Hotel, which caters to needs of all types of guest. Privacy as well as Full of Life. The rooms are situated aroung mesamarising surrondings ensuring one ejoys all comforts of modern living and yet be connected with nature. Lovely horiculture. Hotel Staff: Extremely Polite. Always looking forward to make... more

Management response from
HotelManagementSGLP, Hotel Manager

Dear Guest, Good afternoon from Phuket and thank you very much for your captivating review of your experience at the Sheraton Grande Laguna Phuket. We appreciate you taking time to share your impressions. Our team are especially pleased to learn that you enjoyed every aspect of our exclusive resort, in particular our associates, facilities, food, beach and baby elephants, Lucky...

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5 of 5 stars
FoxTraveler 23 contributions
Hawaii
Jul 2, 2009 | Trip type: Couples
3/3 found this review helpful

This review is in 2 parts – overview of Sheraton Laguna and Tips on Phuket Thailand: Bottom Line: Sheraton is a property that has been around for 16 years (staff told me); has some wear-and-tear, but overall a great place to stay in Phuket. It is in a Lagoon area with 4 other hotels (Banyan Tree – very nice &... more

Management response from
HotelManagementSGLP, Hotel Manager

Dear Guest, Greetings from Phuket. It’s charming to learn that you had an enjoyable and relaxed experience in one of our Ocean Front rooms. I am also pleased that you found our services and facilities up to your expectations. Thank you again for sharing such a inspiring and detailed account of your recent experience of our resort. The team at...

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1 of 5 stars
ENMC 7 contributions
SE Asia
Jun 21, 2009 | Trip type: Solo travel
0/2 found this review helpful

This hotel is nothing like the delightful Sheraton Grande in Bangkok. It is clear it is owned by someone who doesn't care and Starwood have to suffer running it. Cracked roofs, mould on the ceilings and walls, broken fittings and grim outdated furniture await you, unless you pay for the top notch villas... Food was hit and miss but the... more

Management response from
HotelManagementSGLP, Hotel Manager

Dear Guest, Thank you for taking your time to post your comments. I have reviewed your feedback regarding your recent stay with us at the Sheraton Grande Laguna Phuket and I am sorry to learn that you did not feel our hotel and room condition were up to your expectations. We operate a continuous maintenance program throughout the resort to...

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4 of 5 stars
paras108 15 contributions
hyderabad
Jun 21, 2009 | Trip type: Family

booked a suite but had air conditioning leakage - the hotel is good and spacious - though i would have preferred to stay at banyan tree. the entire area is lovely with sand and sea and elephant ride and small venice like markets. we later on shifted to the sheraton laguna golf residences as the rooms we had booked were... more

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5 of 5 stars
tom2lv 1 contribution
India
Jun 18, 2009 | Trip type: Business

I went to Sheraton Phuket in May,08 with a small media group. We had a 2days conference , Gala dinner and other events within the hotel itself though all arranged for extra costs. But I must admit the location was superb and the services were excellent. Their Managers took personal interest in every bit of service and everybody of us... more

Management response from
HotelManagementSGLP, Hotel Manager

Dear Guest, We thank you for your taking the time to share your experience at the Sheraton Grande Laguna Phuket. We were very pleased to learn that you impressed with our location and service. Your kind comments are highly appreciated and will certainly inspire our team spirit. We look forward to welcoming you back to the Sheraton Grande Laguna Phuket...

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5 of 5 stars
JimmySingapore 5 contributions
Singapore
Jun 13, 2009 | Trip type: Friends getaway
0/1 found this review helpful

I just returned from a 4-night stay in this truly beautiful resort and after having read so many reviews and having to choose between the Sheraton, Le Meridien (old according to reviewers, and more expensive than the Sheraton) and my friend's beautiful condo overlooking the Andaman Sea, I have finally decided to stay in this hotel although I would prefer... more

Management response from
HotelManagementSGLP, Hotel Manager

Dear Guest, Thank you for your enlightening review of your recent experience with us. We are all truly delighted to learn that you enjoyed the experience, in particular our Lagoon Villa and the enriching privileges for our Platinum members. Your review is truly encouraging and supports our aim to deliver exceptional service and create lasting and treasured memories for all...

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Sheraton Grande Laguna Phuket Also Known As

Address: 10 Moo 4 Srisoonthorn Road, Cherngtalay, Phuket 83110, Thailand