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Banyan Tree Spa Sanctuary

33, 33/27 Moo 4, Srisoonthorn Road, Choeng Thale, Phuket 83110, Thailand
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Banyan Tree Spa Sanctuary
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17 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Istanbul, Turkey
Level Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Loved the property, although it is quite old and can do with a bit of touch up. The service however was not Banyan tree standards. Maybe it was because we were there off season maybe it is a general attitude I wouldn't know. It certainly wasn't bad service but things like ordering room service and the food coming wrapped tightly... More 

Was this review helpful? Yes
Sriram K, General Manager at Banyan Tree Spa Sanctuary, responded to this review

Dear ilkeaksoy, Thank you for taking the time to post your review and share with us the valuable feedback. I was disappointed to read that you did not have the usual great stay with us. In regard to the issue with air conditioning, I do apologize the inconvenience as it is hot and humid in the tropics. However, typically, we... More 

UK
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed June 11, 2015

We chose the Banyan Tree Spa for the first leg of our honeymoon. For a Phuket property is was expensive but the fact that we were getting a private pool worth the money. The pool did not disappoint - it was lovely. However, the villa itself a major let down. Our first concern was that we were not prepared for... More 

Was this review helpful? Yes 1
Sriram K, General Manager at Banyan Tree Spa Sanctuary, responded to this review

Dear TravellerzUK, Thank you for taking your time to go into details in this review, it is really helpful for us in order to learn from your experience that several things that we think are in place have remained inaccessible to you. I regret that you got allergic reactions to mosquito bites. While the occasional mosquito bite is inevitable, if... More 

Hong Kong, China
Level Contributor
70 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed April 27, 2015

It's become a tradition to come to Banyan Tree Spa sanctuary for easter holidays. Even after staying in this hotel for many times already I still can tell it is one of the best hotels in Phuket. Yes it is a bit dated but it very well maintained, everything works, it's smells nice just like in a spa and the... More 

Was this review helpful? Yes
Sriram K, General Manager at Banyan Tree Spa Sanctuary, responded to this review

Dear Miucia, Thank you so much for the perfect praise to our Spa Sanctuary Villas. I believe there are many superb hotels and resorts for guests to choose from but, the one of a kind atmosphere and experience that make our Spa Sanctuary always much sought-after. We introduce the guests to another level of relaxation and rejuvenation with Morning Delight... More 

London, United Kingdom
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed March 24, 2015

We were not staying at the Banyan Tree but close by the Dusit. This year to celebrate our second anniversary we decided to break away from the Dusit Spa and try the BT. I am happy to say that the BT Spa just about edged ahead of the Dusit in terms of quality of treatment which was in the main... More 

Was this review helpful? Yes
Sriram K, General Manager at Banyan Tree Spa Sanctuary, responded to this review

Dear John S, I am glad that you dropped by our resort and experienced our Spa. Thank you for your kindness in having taken this to share with all the readers. The Spa is indeed the pride of Banyan Tree as we pioneered it with our tropical Spa garden and to maintain consistency, we have our own Spa Academy has... More 

Manchester
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed February 28, 2015

I loved our holiday here. The accommodation was fabulous, the grounds peaceful and beautiful and so much to do, or not do! The staff had such a 'can do' attitude and it felt so genuine. A big thanks to the asst recreation manager who got us on the water with the catamaran. Fabulous yoga sessions, great paddle boarding and spa... More 

Was this review helpful? Yes
Sriram K, General Manager at Banyan Tree Spa Sanctuary, responded to this review

Dear CarolynManchester, Salutation from Banyan Tree Phuket! I am thrilled to read about your exceptional holiday, I am sure it will inspire readers to holiday with us. Thanks for highlighting the array of activities. Whether you plan to enjoy an array of activities or just to relax and do nothing, this is an ideal place for your vacation. Khun Pui... More 

Hong Kong, China
Level Contributor
70 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed January 29, 2015

We travel to Thailand quite often and it was our second stay in Banyan Tree Spa Sanctuary and we love it so much! (Booked our next stay with them already) Yes the villas are old, but they still try to maintain them in a good condition. Very spacious living area, nice bedroom in the middle of the Lilly pond. Private... More 

Was this review helpful? Yes 1
Sriram K, General Manager at Banyan Tree Spa Sanctuary, responded to this review

Dear Miucia, Thank you so much for being another Banyan Tree Spa Sanctuary ambassador and for sharing this on TripAdvisor community. Glad to hear the overall experience met your expectation and you enjoyed Spa Morning Delight, gently energizing you to start the day. We truly appreciate the compliments, and for highlighting your outstanding appreciation of our In-Villa Dining. It really... More 

Bromley, United Kingdom
Level Contributor
70 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed September 23, 2014

I would like to award four and a half stars but I can't !! Let's start with the problem. We booked the Spa Sanctuary, now a separate brand although allowing direct access to all the facilities at the main hotel up the road, for the peace and quiet together with the fact that my wife is into spa treatments, yoga... More 

Was this review helpful? Yes 4
Sriram K, General Manager at Banyan Tree Spa Sanctuary, responded to this review

Dear Simon R; I would like to thank you on behalf of the entire Banyan Tree Phuket family, for having taking your valuable time in sharing your experiences of your stay with us here in TripAdvisor. But first of all, I would like to express my sincere apologies for for all the inconveniences caused after the day 3. We pride... More 

Hong Kong
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed September 23, 2014

I you want to have a short gateway with high privacy and romantic environment This villa wouldn't make you disappointed!! In villa breakfast and tea both are excellent with all fresh ingredients they used I would like to recommend this hotel

Was this review helpful? Yes 1
Sriram K, General Manager at Banyan Tree Spa Sanctuary, responded to this review

Dear Siuhoung, Thank you for your kind words and wonderful photos of your stay at Banyan Tree Spa Sanctuary. There is no better way to spend a short getaway than staying in a Spa Pool Villa that will never disappoint with its 11.5-metre private pool accentuated with water bubble beds, outdoor sunken bath, private steam room with shower and classic... More 

Ilkley
Level Contributor
48 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 stars Reviewed July 28, 2014

We have visited several up market hotels around the world but this is definitely one of the best. The Sanctuary Spa Villa accommodation was sumptuous, our private pool with hot tub was better than most hotels offer as their main pool, . A touch of a button and the bedroom curtains opened to reveal floor to ceiling glass walls overlooking... More 

Was this review helpful? Yes 2
Sriram K, General Manager at Banyan Tree Spa Sanctuary, responded to this review

Dear llkleytravelsnob, Thank you very much for choosing Banyan Tree Phuket as your preferred couple getaway and thank you for sharing your wonderful experience at the resort to the rest of the fellow travelers here at TripAdvisor community. The Spa Sanctuary Villa, our couple-only resort within the resort of Banyan Tree Phuket, is indeed enjoyed by many guests not only... More 

Mumbai (Bombay), India
Level Contributor
89 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
5 of 5 stars Reviewed May 28, 2014

We had a wonderful stay of 3 nights in the Spa Sanctuary. Our Villa was 216, which was a corner one with a lovely view of the lagoon and lot of privacy. We had the most amazing massages and treatments at the spa. The hospitality is great, cannot find anywhere I am sure.We were celebrating our Silver Anniversary and it... More 

Was this review helpful? Yes 1
Sriram K, General Manager at Banyan Tree Spa Sanctuary, responded to this review

Dear RekhaThaker, On behalf of the whole team, our big congratulations on your 25th Wedding Anniversary and it is very gratifying that you have choosen Banyan Tree Phuket to celebrate such special occasion. Thank you for sharing your first class review to fellow TripAdvisor community. I am happy that you enjoyed every moment during your short but memorable experience from... More 

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