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DoubleTree Resort by Hilton, Phuket-Surin Beach

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106/27 Moo3 | Cherngtalay Surin Beach, Choeng Thale, Phuket 83110, Thailand
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DoubleTree Resort by Hilton, Phuket-Surin Beach
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746 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New delhi
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed yesterday NEW

visited with family and 2 kids for 01 day on june 2015, the hotel is in a mess, the ac didnt work, the room stinks, the staff was not at all welcoming, regret staying at this property, please dont ever stay here, hotel please wake up

Review collected in partnership with DoubleTree by Hilton

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Melbourne
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

Good 4 star hotel. Ok so it's not upto what you expect for a 'Hilton' hotel but really there isn't much to complain about unless you are a picky guest. The welcome was lovely with a chocolate nut biscuit, drink and cool towel. Our room was on the 5th floor ( elevator or stairs) and was the perfect setup for... More 

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1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

We have stayed 5 days in the Double Tree Phuket and really enjoyed it. Everything was there: the quality of the services, the food, a lovely room but especially a excellent welcoming and friendly staff that helped us to organize a perfect stay. Thanks to all of you, M and Chul above all and all the others as well !!... More 

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Sydney, Australia
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Booked 2 rooms for a week and both rooms upgraded to suite rooms. Dated decor and condition, nonetheless superb staff and courtesy unlike rude 'know it all' attitude at W Hotel SPG (per my US review) Nice resort for a relaxing week with the family. Pools are great. Just remember mozzy repellent.

Was this review helpful? Yes 1
Phuket, Thailand
1 review
4 of 5 stars Reviewed 4 days ago NEW

I had a wonderful stay here on my vacation. Staff very friendly, kind and service mind. Upon arrival they will serve you cool towel, welcome drink with some cookies. There are a double bed and Twin bed in this hotel (Some hotel twin bed is not available). No WIFI available in the room. If you need to use WIFI you... More 

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Stefano C, Public Relations Manager at DoubleTree Resort by Hilton, Phuket-Surin Beach, responded to this review

Dear Somreudee C, Hope you're doing fine... Thank you for your time recently posting a comment on our property on TripAdvisor. We are glad to hear that you enjoyed your stay with us. Indeed, WiFi is currently not available from the room, though we are working on upgrading our current systems to offer WiFi availability throughout the resort. We are... More 

Tokyo, Japan
Level Contributor
24 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I just had the pleasure of staying here for one night before I headed back to the airport ( about a 25 minute trip). The staff were very welcoming. The room was fine. I was upgraded to a suite. The bed was comfortable, there was a separate lounge which was perfectly adequate. The shower did have a tendency to clog... More 

Was this review helpful? Yes 1
Stefano C, Public Relations Manager at DoubleTree Resort by Hilton, Phuket-Surin Beach, responded to this review

Dear Claire298184, Hope you're doing fine... Thank you for posting a comment for our property on TripAdvisor. We are delighted to hear that you enjoyed your stay with us. Indeed the resort and the area has plenty to offer, while being in a quiet area of Phuket. A taxi to Patong would cost approx. THB 400, depending on the time.... More 

Niseko-cho, Japan
Level Contributor
1 review
5 of 5 stars Reviewed 1 week ago

Firstly, the staff at the DoubleTree were without exception absolutely fantastic. From the front desk and concierge team ordering taxis and recommending restaurants, the cleaners smiling and checking in on us every day, the brilliant pool and kids' room staff keeping everyone entertained and the amazing restaurant staff always smiling and friendly...there was not one person who did not go... More 

Was this review helpful? Yes 1
Stefano C, Public Relations Manager at DoubleTree Resort by Hilton, Phuket-Surin Beach, responded to this review

Dear Chris P, Hope you're doing fine... Thank you for your time recently reviewing our property on TripAdvisor. We are glad to hear that you and your family enjoyed your stay with us. The Two-bedroom Suite Pool terrace is definitely a great choice for families who wish to enjoy a quick access to the resort facility. We hope to see... More 

1 review
5 of 5 stars Reviewed 1 week ago

What a great place to stay. People were so friendly, the poolside room, with access directly to the pool and surrounded by well manicured gardens, had everything we wanted. The close proximity to the beach (5 mins walk) and night clubs and restaurants on the beach with fabulous sea views meant that we would certainly come back. Congratulations to all... More 

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Stefano C, Public Relations Manager at DoubleTree Resort by Hilton, Phuket-Surin Beach, responded to this review

Dear Ross w, Hope you're doing fine... Thank you for your time recently reviewing our property on TripAdvisor. We are delighted to hear that you enjoyed your stay with us! I have passed your kind words of appreciation to our Team Members who are looking forward to seeing you in a near future. Wishing you a very nice day, Best... More 

phuket
Level Contributor
95 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
3 of 5 stars Reviewed 1 week ago

This is a review only of the recently introduced Sunday buffet at the hotel's Asia Alive all-day dining restaurant. It offers an honest competition to the well established buffet next door at the Twin Palms at a fraction of the price. Though it does not have any of the expensive items such as lobsters, oysters and a wide range of... More 

Was this review helpful? Yes 1
Stefano C, Public Relations Manager at DoubleTree Resort by Hilton, Phuket-Surin Beach, responded to this review

Dear hari b, Hope you're doing fine... Thank you for your time reviewing our Thai Sunday Brunch; I believe you are the first one! We are glad you enjoyed our selection of Thai delicacies. Indeed, our intent was to create an affordable Sunday Brunch that anyone on the island could enjoy on a Sunday afternoon. The selection of food is... More 

2 reviews
5 of 5 stars Reviewed 1 week ago

We been places in asia but this one is one of the best among the rest..our room just next to the pool few meters away.fantastic food,excellent service from friendly and courteous staff.when ever they see you they will stop and greet you in their local greetings which you will not see in other hotel.definitely will come back and will bring... More 

Was this review helpful? Yes
Stefano C, Public Relations Manager at DoubleTree Resort by Hilton, Phuket-Surin Beach, responded to this review

Dear bullet r, Hope you're doing fine... Thank you for your time recently reviewing our property on TripAdvisor. We are glad to hear that you enjoyed your stay with us, from the rooms to the delicious food served at Asia Alive and Champions Bar & Grill. The team is ready to greet you again in similar fashion and is looking... More 

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