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DoubleTree Resort by Hilton, Phuket-Surin Beach

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106/27 Moo3 | Cherngtalay Surin Beach, Choeng Thale, Phuket 83110, Thailand
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DoubleTree Resort by Hilton, Phuket-Surin Beach
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727 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Singapore, Singapore
1 review
4 of 5 stars Reviewed yesterday NEW

checking in was a breeze. all the hotel staff we encountered from exiting the taxi to the reception greeted us (at least three). welcome drink, cool towel and cookie was given. COOKIE! Anyway, Sara (Sarah?) checked us in, took us to our room, answered all our questions with a smile. room was standard, we had a balcony. our toilet clogged... More 

Was this review helpful? Yes
Sydney
Top Contributor
136 reviews 136 reviews
74 hotel reviews
91 helpful votes 91 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The staff at this hotel are fantastic - absolutely client centric - thank you. The hotel is very tired and the furnishings old. To get wifi in room they need to install a special router in the room. It works but kept cutting out. Free wifi at pool and lobby. The rooms are of a fair size but are not... More 

Was this review helpful? Yes 1
Rome, Italy
Senior Contributor
40 reviews 40 reviews
6 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Perfect location, just around 200 meters from the beach and some beach clubs like Catch. Pool. Good quality at restaurant. The lobby was very hot and many customers (mostly Russians) used to "camp" on the couches . My room was far from hotel entrance, at the last wing of the structure. It took around 5 minutes to reach, to not... More 

Was this review helpful? Yes
Stefano C, Public Relations Manager at DoubleTree Resort by Hilton, Phuket-Surin Beach, responded to this review

Dear outrovento, Hope you're doing fine... Thank you for your time recently reviewing our property on TripAdvisor. I understand that you were pleased with some elements and not so pleased with other, so let me address the latter below. The lobby can indeed be hot, especially during summer. Most of the resorts in Phuket have open-air lobby thus no air... More 

Sydney, Australia
1 review
5 of 5 stars Reviewed 1 week ago

A very enjoyable stay and experience throughout our 10 days as a family with teenage kids. The hotel grounds and facilities were excellent as with the very friendly and awesome staff. The beds were comfy and the rooms air conditioned and quiet which is just what you need to come back to after exploring all day in the heat. The... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Stefano C, Public Relations Manager at DoubleTree Resort by Hilton, Phuket-Surin Beach, responded to this review

Dear Michelle Louise D, Hope you're doing fine... Thank you for your time recently reviewing our property on TripAdvisor. We are delighted to hear that you thoroughly enjoyed your stay with us. I have shared your words of encouragement to all our Team Members who are looking forward to seeing you soon! Wishing you a very nice day, Best regards,... More 

Castlemaine, Australia
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We were a family of 7 and had 3 different rooms booked. On first arriving check in was done promptly and we were escorted to our rooms. I was at first disapointed in our room as it was for 4 people and only had a king size bed and a trundle bed under the couch (which was not made up)... More 

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Stefano C, Public Relations Manager at DoubleTree Resort by Hilton, Phuket-Surin Beach, responded to this review

Dear LBertoni, Hope you're doing fine... Thank you for your time recently reviewing our property on TripAdvisor. We are happy to hear that you enjoyed your stay with us. My apologies for the inconvience during check-in, I have instructed the team to be more careful with bookings; however, it could have been that we were indeed fully booked and could... More 

Sydney, Australia
1 review
5 of 5 stars Reviewed 3 weeks ago

This is by far the best resort I have stayed at. Kids had a blast. Very family friendly and the staff are amazing. So helpful and always smiling. We were so sad to leave and cannot wait to be back. We missed it even more when we were welcomed by stuck up service at our next hotel in Bangkok. This... More 

Was this review helpful? Yes
Stefano C, Public Relations Manager at DoubleTree Resort by Hilton, Phuket-Surin Beach, responded to this review

Dear Zeina G, Hope you're doing fine... Thank you for your time recently reviewing our property on TripAdvisor. We are delighted to hear about your positive comments; we certainly hope to see you again anytime soon. Wishing a very nice day, Best regards, Stefano C., p/p Brian Connelly, General Manager More 

Chicago, Illinois
2 reviews
2 of 5 stars Reviewed 3 weeks ago

Friendly staff... well appointed lobby Old and tired rooms that smell moldy. Pool nice but caters to kids. Has a big pool slide and children s building which detracts from the serenity of pool area. The location is great. Surin beach a short walk away.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Stefano C, Public Relations Manager at DoubleTree Resort by Hilton, Phuket-Surin Beach, responded to this review

Dear Trimmel, Hope you're doing fine... Thank you for your time posting your comments on TripAdvisor. We are sorry to hear that you were not fully satisfied with the state of our rooms. We are currently in the process of renovating our bathrooms,and once this step is done, we will focus on improving the rooms themselves. We are glad that... More 

Laos
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 3 weeks ago

As above this hotel needs a renovation and is beginning to look old. It has as obliging staff and is on a nice area that is not too crowded and great beach. It is reasonably central to everything including the airport. Great place for kids to go in a group(as we did) with the two slides going into the pool.... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 2
Stefano C, Public Relations Manager at DoubleTree Resort by Hilton, Phuket-Surin Beach, responded to this review

Dear DinLaos, Hope you're doing fine... Thank you for your time posting your comment on TripAdvisor. We are delighted to hear that overall you enjoyed your stay with us. With regards to our rooms, we are currently renovating the bathrooms in each unit, which is taking some time as we cannot do all 254 rooms at the same time. Once... More 

Contributor
11 reviews 11 reviews
7 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel is in a great location right next to a beautiful beach lined with excellent local and western restaurants. The hotel has a beautiful pool and rooms have all you need in a hotel. Taxis outside can take you anywhere you wish to go in Phuket. Not a shopping or nightlife spot but that can be a nice change.... More 

Was this review helpful? Yes 1
Stefano C, Public Relations Manager at DoubleTree Resort by Hilton, Phuket-Surin Beach, responded to this review

Dear Neanie02, Hope you're doing fine... Thank you for your time reviewing our property on TripAdvisor. We are glad to hear that you enjoyed your stay with us and we hope to see you soon in a near future. Indeed, we are located only a couple of minutes away from the beautiful Surin beach. Wishing you a very nice day,... More 

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