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DoubleTree Resort by Hilton, Phuket-Surin Beach

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106/27 Moo3 | Cherngtalay Surin Beach, Choeng Thale, Phuket 83110, Thailand
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1 room 1 guest
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DoubleTree Resort by Hilton, Phuket-Surin Beach
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789 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (145)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
  • All months
    (789)
  • Mar-May only
    (223)
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    (158)
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    (225)
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Tel Aviv, Israel
Level Contributor
4 reviews
5 of 5 stars Reviewed 4 days ago NEW

Stayed for two weeks with my husband and children aged 9 and 5 in a pool access suite. The hotel is perfect for a family seeking a good level of accommodation with a family-friendly not-too-posh atmosphere. The staff were an absolute delight, always smiling and attentive. The kids loved them. The pool was so lovely we literally had to pull... More 

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Dubai, United Arab Emirates
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This property has some pro's and cons, but I enjoyed my stay a lot here. First of all, the staff is great, you might find some difficulties with English, but they do everything they can to make sure you have a great stay. Rooms are very clean, well done to housekeeping, but this also brings out the main issue in... More 

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West Hartford, Connecticut
Level Contributor
105 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed 1 week ago

The biggest complaint about this hotel was the quality of the rooms. It's very surprising that DoubleTree/Hilton is willing to put their name on a property like that. Both my friend and I are Hilton Diamond and we arrive and get put into a tiny pool-level room with absolutely no privacy in the lanai. After lots of conversations, the staff... More 

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 1 week ago

I would like to thank Double tree for the most wonderful stay!! Best check in experience I have EVER received. We were also upgraded and had a lovely elephant on the bed when we arrived. All staff were so attentive and were very friendly. We even participated in a chef competition tasting the chefs food which all was fabulous! I... More 

Was this review helpful? Yes
Stefano C, Public Relations Manager at DoubleTree Resort by Hilton, Phuket-Surin Beach, responded to this review

Dear Casey S, Hope you're doing fine... Thank you for your time recently reviewing our property on TripAdvisor. We are delighted to hear that you had a great stay with us! Indeed, the lovely elephant set up on the bed is part of our motto: Where the little things mean everything! Great for you that you were able to taste... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

We started at doubletree for 8 nights. Hotel is clean friendly staff and yummy cookies. Rooms are ok the walls are paper thin so you can hear next door talking, kids, TV as well as people moving luggage at night and footsteps. Food is a bit pricy as there is a surcharge on everything. Slides are great for kids as... More 

Was this review helpful? Yes 1
Stefano C, Public Relations Manager at DoubleTree Resort by Hilton, Phuket-Surin Beach, responded to this review

Dear Dalia E, Hope you're doing fine... Thank you for your time recently posting a comment on our TripAdvisor. We are glad that you had a nice stay with us, despite the wall being too thin to your liking. I have asked our Bellmen Service to be extra careful, especially at night time when checking new guests in. We hope... More 

Melbourne, Australia
1 review
4 of 5 stars Reviewed 1 week ago

We have just returned after a 10 day stay at Doubletree. We all had a wonderful time and would highly recommend the resort. The staff were very helpful and accommodating. The resort facilities were great and the slides were a great hit with the kids. The room was nice, a little tired but overall very comfortable and facilities satisfactory. Rooms... More 

Was this review helpful? Yes
Stefano C, Public Relations Manager at DoubleTree Resort by Hilton, Phuket-Surin Beach, responded to this review

Dear Yvette3056, Hope you're doing fine... Thank you for your time recently reviewing our property on TripAdvisor. We are delighted to hear that you had a wonderful time with us and the Team here at DoubleTree Phuket is looking forward to welcoming you again in a near future! Wishing you a very nice day, Best regards, Stefano C., Marcom Executive More 

Taipei
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Upgrade to one bedroom ground floor suite was nice but room showed signs of wear. Others had posted about this and it's pretty accurate but I chose Doubletree for it's pool, kids area and proximity to beach. If you have kids and they enjoy waterslides then it's a great choice. They have two slides beside each other and were very... More 

Was this review helpful? Yes
Stefano C, Public Relations Manager at DoubleTree Resort by Hilton, Phuket-Surin Beach, responded to this review

Dear Newlywed1004, Hope you're doing fine... Thank you for your time recently posting a comment on our resort on TripAdvisor. We are glad that you had a great time with us. The water slides and the three swimming pools indeed are a hit with children of all age. I have let the Kitchen Department knows about the breakfast and we... More 

1 review
3 of 5 stars Reviewed 2 weeks ago

We booked the Double Tree for the kids facilities as we knew if the kids were happy the holiday would be far more fun. Our first impressions of the Hotel were good. The reception area has that wonderful open Asian feel, décor of dark wood, oranges and light sand coloured flooring giving that cosy welcoming feel. We were greeted with... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Stefano C, Public Relations Manager at DoubleTree Resort by Hilton, Phuket-Surin Beach, responded to this review

Dear Alison C, Hope you're doing fine... Thank you for your time recently reviewing our property on TripAdvisor. We are glad to hear that you enjoyed your time with us. I have our Recreation Department to look for a way to make the slides more enjoyable, without the necessity of a buoy. We hope to see you soon in a... More 

Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Beautiful hotel,friendly staff,good service,good food,clean nice pool. Close to beach walk 5 minuet .Except room we got firsrt check in its fouling paint because they just pain finish week before we check in .But after we called staff ,they fixed its so cool!

Was this review helpful? Yes
Stefano C, Public Relations Manager at DoubleTree Resort by Hilton, Phuket-Surin Beach, responded to this review

Dear Anne2099, Hope you're doing fine... Thank you for your time recently reviewing our property on TripAdvisor. We are delighted to hear that you had a great stay with us and thank you very much for your lovely comments about our Team Members and the property. We hope to see you soon in a near future and wish you, in... More 

Singapore, Singapore
Level Contributor
56 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This Doubletree resort is located walking distance (200m) from the Surin beach. The location is ideal if you want to be away from the noisy and happening Patong area. Access to rest of Phuket is about 20-30mins either to airport or to Patong area. Normal taxi costs about 500B one way. We had a very warm welcome by the front... More 

Was this review helpful? Yes
Stefano C, Public Relations Manager at DoubleTree Resort by Hilton, Phuket-Surin Beach, responded to this review

Dear Gunal, Hope you're doing fine... Thank you for your time recently reviewing our property on TripAdvisor. We are glad to hear that you enjoyed your time in our property. Indeed, the water slides are always a hit with children of all age! As for the fruit selection, I have spoken with our Kitchen and we will see what we... More 

Hotel Review Summarization

What travelers say

  • Water slide(5)
  • Very good(3)
  • Kid Club(3)
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Bathroom (1)
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