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DoubleTree Resort by Hilton, Phuket-Surin Beach

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106/27 Moo3 | Cherngtalay Surin Beach, Choeng Thale, Phuket 83110, Thailand
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DoubleTree Resort by Hilton, Phuket-Surin Beach
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910 Reviews from our TripAdvisor Community

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Brisbane, Australia
2 reviews
4 of 5 stars Reviewed 4 days ago NEW

My friend and I recently enjoyed a our first stay at The Double Tree. I'm very happy to have been situated at Surin Beach which was close to fabulous bars and restaurants as well as the quintessential Thai Beach. Many travellers said they wish they stayed at Surin instead of other beaches close by. We booked several tours through the... More 

Helpful?
Thank Michelle H
Andreas K, General Manager at DoubleTree Resort by Hilton, Phuket-Surin Beach, responded to this review

Dear Michelle Warm Greetings from Phuket to Brisbane Thank you for your review and it is fantastic to hear that our Tour Desk located in the Resort was able to make your stay so much more exciting with fun filled tours and recommendations. Surin Beach is clearly one of the nicest beaches on the Island and I am glad you... More 

Level Contributor
4 reviews
3 of 5 stars Reviewed 4 days ago NEW

The hotel is very good located close the beach and the restaurants and lobby are nice, but the rooms have seen their best days. They need facelift. Pool area is quiet and sunbeams were available every day, the gym is well enough equipped and wifi is available. We upgraded our room to terrace suite because we were not happy with... More 

Helpful?
Thank markusk310
Andreas K, General Manager at DoubleTree Resort by Hilton, Phuket-Surin Beach, responded to this review

Dear Markus Warm Greetings from Phuket Thank you for staying with us and it is great to hear that you and your family enjoyed your time in our resort and especially being close to Surin Beach. I will certainly pass on your comments about our very good breakfast to our Chef and happy to hear that our staff was able... More 

Liverpool, United Kingdom
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 1 week ago NEW via mobile

We travelled as a couple with a family (2 adults, 3 children). I can honestly say this is definitely a family hotel in a great sleaze free area close to one of the best beaches on the island. We found many issues that we weren't too happy with and unlike many others we decided to raise these issues with the... More 

Helpful?
Thank THEONLYTCB
Andreas K, General Manager at DoubleTree Resort by Hilton, Phuket-Surin Beach, responded to this review

Dear THEONLYTCB Best Wishes from Phuket to the UK We highly appreciate your nice comments about our great staff and thank you for sharing your experience here on Tripadvisor. I am sorry to hear that you did encounter some issues during your stay, but it is good to know that our Front Office Manager and Head Chef were able to... More 

Mumbai (Bombay), India
Level Contributor
205 reviews
157 hotel reviews
common_n_hotel_reviews_1bd8 211 helpful votes
4 of 5 stars Reviewed 1 week ago

I have been to Phuket a few times with family but this time went with friends. One of them is a frequent visitor and recommended this hotel. As I am a Gold with HH I was OK with it. The room rate was around 7000 THB which included breakfast for a 1 BR suite. The hotel is around a 40... More 

Helpful?
Thank VCG
Andreas K, General Manager at DoubleTree Resort by Hilton, Phuket-Surin Beach, responded to this review

Dear VCG Best Wishes from Phuket to India Thank you for taking your time for writing a review here on Tripadvisor and it is great to hear, that your friend recommended us and is a loyal guest of the resort. Good that my team was able to look after you and catered to your needs for the check in time... More 

Helsinki, Finland
1 review
5 of 5 stars Reviewed 1 week ago

Quiet hotel with good service and located close to the beach and also Bangtao Beach. Friendly staff and good breakfast. The hotel restaurant is rather expensive but you can find a lot of food restaurants nearby the hotel.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Johan H
Andreas K, General Manager at DoubleTree Resort by Hilton, Phuket-Surin Beach, responded to this review

Dear Johan Warm Greetings from Phuket to Helsinki Thank you for taking your time for sharing your feedback here on Tripadvisor. We are extremely happy to hear you had a good stay in our Resort and especially that our Team and Breakfast was to your liking. We are all looking forward to welcome you back in our resort in the... More 

Fussa, Japan
Level Contributor
62 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Upfront: 2 adults/2 children, Hilton Diamond, 1 night stay, arrival around 8pm. 700 baht taxi from the airport, Surin beach easily accessible in 5 minutes We experienced a clean, reliable hotel that we would stay at again if a good rate was offered. This was not a premium stay when compared to the Hilton Phuket, which we stayed at for... More 

Helpful?
Thank ValueDriven
Andreas K, General Manager at DoubleTree Resort by Hilton, Phuket-Surin Beach, responded to this review

Dear Guest Warm Greetings from Phuket to Japan Thank you for being our Hilton Diamond guest and taking your time to share your feedback with your fellow travelers. We are very happy to hear, that you and your family had a good stay with us and you would stay with us again when the price is right. We noted your... More 

London, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

Brilliant quiet location and very family-friendly. Highly recommended for those who wish to avoid Patong! The pool was perfect for children and the beach nearby was lovely and serene. Fridges in the rooms and a little shop down the road made it easy to grab snacks and drinks to store for later. Wonderful breakfast, nice space for an evening meal... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Joanna S
Andreas K, General Manager at DoubleTree Resort by Hilton, Phuket-Surin Beach, responded to this review

Dear Joanna Warm Greetings from Phuket to London Thank you for your glowing review and sharing your recent experience here on Tripadvisor. We were all thrilled to hear about the wonderful time you had and about naming us one of the best beach hotels you ever stayed in. We sure hope to welcome you back soon to our calming resort... More 

Bangkok, Thailand
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed here twice on 2013 and 2015, the service (staffs), rooms, breakfast and facilities never disappointed me. The first time was with a big group of family, my nephew were enjoying the swimming pool so much, while me and my brother were working out at their gym. The second time was much more amazing and impressive. Definitely will go... More 

Helpful?
Thank Korlarp K
Andreas K, General Manager at DoubleTree Resort by Hilton, Phuket-Surin Beach, responded to this review

Dear Korlarp Warm Greetings from Phuket to the Big Mango Fantastic to hear that we are your favorite resort here on Phuket. Thank you for being a loyal returning customer and great to see, that we were able to impress you even more the second time round. We sure looking forward to welcome you back for a third time soon.... More 

Adelaide, Australia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago via mobile

Great resort - plenty to do for younger children - great pools and bars. This is great for a family . Singles who want peace and quite maybe not. Close to everything Close to all shows Walk to the beach. The staff is amazing and nothing is a problem Taxis , drivers available anytime.

Helpful?
Thank Simon d
Andreas K, General Manager at DoubleTree Resort by Hilton, Phuket-Surin Beach, responded to this review

Dear Simon Warm Greetings from Phuket to Australia Many thanks for your nice words and taking your time to post your review here on Tripadvisor. I am delighted to hear you had a great time with the family, enjoyed our facilities and especially that our staff is amazing. I will gladly share your praise with the Team. We sure hope... More 

Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

The hotel is ok, but not Hilton Standards. Or nothing comparable to Dtree in Bkk. It is very expensive for what you get. Rooms are like in a cheap hotel, small and cheap. There is no even a minibar. The only good thing is the staff. Also, it is very much for kids, so dont go there without kids or... More 

Helpful?
Thank David G
Andreas K, General Manager at DoubleTree Resort by Hilton, Phuket-Surin Beach, responded to this review

Dear David Warm Greetings from Phuket Thank you for sharing your thoughts with your fellow travelers here on Tripavisor and I am sorry to hear that on this occasion we were not able to meet your expectations during your stay, except for the good service of our Team. We do indeed call ourselves a family and kids friendly orientated Resort,... More 

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