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DoubleTree Resort by Hilton, Phuket-Surin Beach

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106/27 Moo3 | Cherngtalay Surin Beach, Choeng Thale, Phuket 83110, Thailand
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DoubleTree Resort by Hilton, Phuket-Surin Beach
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765 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (141)
Date | Rating
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  • Danish first
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  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
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  • Swedish first
  • Thai first
  • Turkish first
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English first
  • All months
    (765)
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    (223)
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    (158)
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    (225)
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albany
Level Contributor
8 reviews
4 hotel reviews
4 of 5 stars Reviewed 3 days ago NEW

Clean resort. Friendly staff . Reasonable prices .loved the cool refreshments and warm choc cinnamon cookie on arrival. Great spa and massage staff. Atm in Lobbie To far out of Patong for night life or change of restaurant. Great beaches. Pricey to get to other areas not much shopping around but we did find a greate little shop that sold... More 

Was this review helpful? Yes 1
Melbourne, Australia
Level Contributor
5 reviews
3 hotel reviews
3 of 5 stars Reviewed 4 days ago NEW

My husband & I stayed here for 5 nights recently, the resort itself is quite nice although the rooms do need updating. The bed in our room (3501) was very hard & the room was probably the furthest one from the pool & restaurant etc. Breakfast was good, plenty of variety. This resort was more suitable for families with children,... More 

Was this review helpful? Yes 1
Taree, Australia
2 reviews
4 of 5 stars Reviewed 4 days ago NEW

My husband and I enjoyed our stay here very much. The staff were very helpful and any concerns we may have had were addressed very quickly. We had a poolside room which was very convenient but quite noisy as there were many children about. There is a pool swim up bar, but we didn't use it as it was located... More 

Was this review helpful? Yes
Kunming, China
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Our family has traveled extensively in Thailand over the past decade. Generally, we avoid hotel chains as they lack the personal touch However, the Double Tree at Surin Beach is the exception. From the start, the Double Tree management remembered our family from a previous visit. The staff went above and beyond with upgrades, perks, and personal touches. Ann at... More 

Was this review helpful? Yes 1
Melbourne, Victoria, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

1.Location - Great place, I love Surin so are biased. It is conveniently located to restaurants, minimarts, 7-11 and tesco. Beach is across the field, literally 2 minutes. 500baht for 5 of us to patong, 20 min 2.Hotel - perfect for families. Kids loved the waterslides. They had a good happy hour by the pool eachday, sports bar also had... More 

Was this review helpful? Yes 1
Stefano C, Public Relations Manager at DoubleTree Resort by Hilton, Phuket-Surin Beach, responded to this review

Dear Shelley J, Hope you're doing fine... Thank you for your time recently reviewing our property on TripAdvisor. We are delighted to hear that you and your family had a great time at our resort. As for the WiFi, we are happy to let you know that we are currently upgrading our system to offer a full spread WiFi throughout... More 

toronto
Level Contributor
98 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
2 of 5 stars Reviewed 1 week ago

we stayed on points. i had a bunch of hilton points and we decided to use them on our vacation. i honestly would not have stayed here if not for the hhonours points. we also wanted to give our daughter and break from touring later cities and a long flight to asia. the pool area is what i would guess... More 

Was this review helpful? Yes 1
Stefano C, Public Relations Manager at DoubleTree Resort by Hilton, Phuket-Surin Beach, responded to this review

Dear maw11, Hope you're doing fine... Thank you for taking time to share your comments about your recently stayed at the Doubletree Resort Surin Beach. Regarding the issues you raised in your room, after carefully reviewing our records, we do not have any documentation of you reporting any concerns. Our team is commented to address any shortfall in our guest's... More 

Hobart, Australia
Level Contributor
40 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at DoubleTree Resort for the last night of our stay in Phuket. Positives. We were allowed early check in and late check out. With a toddler who needs to nap this was greatly appreciated. The staff were all very friendly and helpful. The location was great, away from the hustle and bustle of Patong. The pool area is... More 

Was this review helpful? Yes 1
Stefano C, Public Relations Manager at DoubleTree Resort by Hilton, Phuket-Surin Beach, responded to this review

Dear Jacqueline A, Hope you're doing fine... Thank you for your time recently reviewing our property on TripAdvisor. We glad that you enjoyed your stay with us overall. Our apologies that you had to change room once you arrived; our Engineering department do its best to ensure all air conditioning units are working properly, but it may happen that one... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

As working for the company myself I thought I would go somewhere a bit adventurous for a little Englander and make the jump to go to Thailand. After some research I found this property in Surin beach and I had high hopes. On arrival was very humid ( of course) but a warm welcome from the reception staff. It was... More 

Was this review helpful? Yes 1
Stefano C, Public Relations Manager at DoubleTree Resort by Hilton, Phuket-Surin Beach, responded to this review

Dear Samuel D, Hope you're doing fine... Thank you for your time recently posting a comment on our property on TripAdvisor. We are glad to hear that you enjoyed your stay with us! I have share your kind words of encouragement to our Team Members who are looking forward to welcoming you back in a near future. Wishing you a... More 

Makati, Philippines
1 review
5 of 5 stars Reviewed 1 week ago

It was a perfectly relaxing holiday. The staff were very courteous, helpful, and efficient. The rooms were very nice, and spacious with a lanai leading to the pool, where we can watch our daughter enjoying the pool and the fun slide. The food was very good - authentic Thai food and breakfast buffet and the lowest priced Sunday Brunch! Thai... More 

Was this review helpful? Yes
Stefano C, Public Relations Manager at DoubleTree Resort by Hilton, Phuket-Surin Beach, responded to this review

Dear Hazeltolhurst, Hope you're doing fine... Thank you for your time recently posting a comment on our property on TripAdvisor. We are delighted that you and your family enjoyed your stay with us! The resort indeed is a great place for children of all ages as we do offer many activities to keep them entertain. We also have daily activities... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Like the arrival with delicious cookies & staff are very nice. The room is clean. The Champion bar in the hotel is great. Watching all kinds of sports while having a drink, nice. Breakfast has a number of variety something for everyone. Overall experience is great.

Was this review helpful? Yes
Stefano C, Public Relations Manager at DoubleTree Resort by Hilton, Phuket-Surin Beach, responded to this review

Dear traveler W, Hope you're doing fine... Thank you for your time recently reviewing our property on TripAdvisor. We are delighted that you thoroughly enjoyed your stay with us and had a blast at Champions Bar & Grill! We hope to see you soon in a near future and wish you, in the meanwhile, a very nice day, Best regards,... More 

Hotel Review Summarization

What travelers say

  • Water slide(5)
  • Very good(3)
  • Kid Club(3)
Questions? Get answers from hotel staff and past guests. Ask a question

495 photos of this hotel

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Management photos: Courtesy of the property manager

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Hotel & grounds (24)
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Family/play areas (5)
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Other (25)
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