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DoubleTree Resort by Hilton, Phuket-Surin Beach

Certificate of Excellence
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106/27 Moo3 | Cherngtalay Surin Beach, Choeng Thale, Phuket 83110, Thailand
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DoubleTree Resort by Hilton, Phuket-Surin Beach
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DoubleTree Resort by Hilton, Phuket-Surin Beach
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710 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Darwin, Australia
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

Good value for money and very kid friendly. The staff were always good to deal with and generally prompt with any querries. Unfortunately a stomach bug swept through the hotel and many of the people we met by the pool spent a chunk of their holiday in the bathroom.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Melbourne
Top Contributor
55 reviews 55 reviews
25 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We had a double room with a separate living space. This gave us plenty of space and it was great to chill out in the lounge area and balcony. The king size bed was very comfortable. The large fridge enabled you to fill up on your own drinks purchased at the nearby Mini-Mart. The décor was satisfactory. Our bathroom was... More 

Was this review helpful? Yes
Stefano C, Public Relations Manager at DoubleTree Resort by Hilton, Phuket-Surin Beach, responded to this review

Dear Roamers46, Hope you're doing fine... Thank you very much for taking the time to review our property on TripAdvisor. We are glad to hear that overall you enjoyed your stay with us as well as the friendliness of our Team Members. As you said, while they may be some communication issues at some stage, there is always someone speaking... More 

Estero, Florida
Senior Contributor
24 reviews 24 reviews
19 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

Great location for families. The rooms are okay for a 2 or 3 star hotel. The bathrooms are in need of desperate update. The pool is nice. The staff was very polite and attentive. It is a good hotel to just relax and getaway for the main tourist crowds.

Was this review helpful? Yes
Stefano C, Public Relations Manager at DoubleTree Resort by Hilton, Phuket-Surin Beach, responded to this review

Dear JLB9930, Hope you're doing fine... Thank you for your time recently reviewing our property on TripAdvisor. We are glad to hear that you enjoyed your stay with us, however we would like to apologize for you haven't found our rooms to be as per standards. We are currently renovating all 254 bathrooms of the resort to provide an even... More 

Melbourne, Australia
1 review
5 of 5 stars Reviewed 1 week ago

Stayed here with a group of friends, we all thoroughly enjoyed our stay! The staff are great and the facilities are good! Also, just a 2 minute walk straight down to Surin beach which is beautiful! I would definitely come back!

Review collected in partnership with DoubleTree by Hilton

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Stefano C, Public Relations Manager at DoubleTree Resort by Hilton, Phuket-Surin Beach, responded to this review

Dear Shannon B, Hope you're doing fine... Thank you for your time recently reviewing our property on TripAdvisor. We are glad to hear that you enjoyed our stay with us, as well as the beautiful Surin Beach. We hope to see you soon for your next holidays in Phuket and wish you, in the meanwhile, a very nice day. Best... More 

Melbourne
Senior Contributor
33 reviews 33 reviews
16 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We arrived late (1.00am) and were greeted with a smile and as we had kids a very quick check in was made so we could just get to our rooms, this was much appreciated after 12+ hours in transit. We were given ice cold juice and a cookie. The rooms were great, we had a suite and an interconnected hotel... More 

Was this review helpful? Yes 2
Stefano C, Public Relations Manager at DoubleTree Resort by Hilton, Phuket-Surin Beach, responded to this review

Dear cultofone, Hope you're doing fine... Thank you for your time recently reviewing our property on TripAdvisor. We are delighted to hear that you thoroughly enjoyed your stay with us! We do our best to provide a family-friendly feel to the resort and are glad that you noticed the great atmosphere for children and parents alike. A pity you haven't... More 

Bangkok, Thailand
1 review
4 of 5 stars Reviewed 2 weeks ago

The pool is fantastic and the garden nearby is really nice. The hotel is lacated near surin beach and awesome beach clubs where you can hang out and enjoy the sea view. The hotel room was pretty small but sufficient for my need and well decorated but not that luxury comparing to the real Hilton Hotels.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Stefano C, Public Relations Manager at DoubleTree Resort by Hilton, Phuket-Surin Beach, responded to this review

Dear Krittin P, Hope you're doing fine... Thank you for your time recently reviewing our property on TripAdvisor. We are delighted to hear that you enjoyed our stay with us. Indeed, the area of Surin offers plenty of beachclubs and eateries that you can enjoy while watching the sea! We hope to see you soon in a near future and... More 

Tokyo, Japan
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We recently stayed at the Doubletree Resort in Surin Beach. We had an absolutely marvellous stay. From check-in to check-out we cannot say enough good things about the resort, staff and F&B. The resort offered us a quiet island retreat yet within a short drive to many different sites and other beaches. They have three swimming pools and we were... More 

Was this review helpful? Yes 2
Stefano C, Public Relations Manager at DoubleTree Resort by Hilton, Phuket-Surin Beach, responded to this review

Dear bisontrooper, Hope you're doing fine... Thank you for your time recently reviewing our property on TripAdvisor. We are glad to hear that you thoroughly enjoyed your stay with us! I have shared your positive comment with all our Team Members. We hope to see you soon in a near future. Wishing you a very nice day, Best regards, Stefano... More 

Toronto, Canada
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Let me start off by stating that all my reviews on Expedia have been excellent, however, I was totally put off the moment I arrived at this hotel. Firstly, I had difficulty with my booking, and was told the moment that I walked in I needed to pay. A "Hello, and welcome to Doubletree" would have been nice. I noticed... More 

Was this review helpful? Yes 2
Stefano C, Public Relations Manager at DoubleTree Resort by Hilton, Phuket-Surin Beach, responded to this review

Dear OMMKarma, Hope you're doing fine... Thank you for sharing your comments on TripAdvisor. We regret that your arrival experience was not up to your expectations. We were a bit confused regarding your comment about your reservation as you made your reservation through Expedia. As you noted there were guests in the lobby. As an international hotel we welcome guests... More 

San Francisco
1 review
3 of 5 stars Reviewed 2 weeks ago

This DoubleTree is apparently a converted four-star Marriot, and you can feel it in the structural design, original styling that has been retouched, though not completely, and the room size. There is certainly some age on the furnishings and floors, but I wouldn't say to the point of making the place unpleasant. Staff is not necessarily intuitive but responsive and... More 

Was this review helpful? Yes
Stefano C, Public Relations Manager at DoubleTree Resort by Hilton, Phuket-Surin Beach, responded to this review

Dear cdyoung24, Hope you're doing fine... Thank you for your time recently reviewing our property on TripAdvisor. We glad to hear that you enjoyed your stay with us. Indeed, the DoubleTree Resort by Hilton Phuket - Surin Beach used to be a Courtyard by Marriott, and before that was a non-branded resort. It is a pity you didn't visit Surin... More 

A TripAdvisor Member
1 of 5 stars Reviewed 3 weeks ago

Rooms are very small and noisy; bath room ugly and not cleaned well. 😡😡😡😡😡 WiFi is NOT free and NOT available in Rooms, which is a shame today...!!! 😡 Hotel Lobby is crowded because of free WiFi there and very noisy like a public market! 😡😡😡 Trash has been burned just near the Hotel; very bad smell and a lot... More 

Was this review helpful? Yes
Stefano C, Public Relations Manager at DoubleTree Resort by Hilton, Phuket-Surin Beach, responded to this review

Dear Anonymous, Thank you for your feedback regarding your stay at our resort. As you have chosen to provide feedback on an anonymous basis we have no way of confirming your concerns or ability to address you personally. In regards to your comment, our guests rooms are 32 square meters which is a generous size. All of our rooms offer... More 

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