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JW Marriott Phuket Resort & Spa

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231 Moo 3 | Mai Khao Beach, Thalang, Mai Khao, Phuket 83110, Thailand
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JW Marriott Phuket Resort & Spa
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1,987 Reviews from our TripAdvisor Community

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Traveler rating
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    471
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (383)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
  • All months
    (1987)
  • Mar-May only
    (557)
  • Jun-Aug only
    (529)
  • Sep-Nov only
    (460)
  • Dec-Feb only
    (441)
All months
Level Contributor
7 reviews
7 hotel reviews
5 of 5 stars Reviewed yesterday NEW

This place is like a maze. It's massively big and you even need to map to navigate your way through the resort. It's day 2 and I'm still confused and always need to ask staff for directions. Staff: exceptional customer service. A majority speak Eng just as well as you do. Not many Thai staff. They are super courtesies and... More 

Was this review helpful? Yes 1
Ashley L, Resident Manager at JW Marriott Phuket Resort & Spa, responded to this review

Dear Em E, The resort is big but a beautiful place to get lost in. We are glad you enjoyed your stay and the exceptional customer service. Do come back for another vacation here again soon. Best regards, Ashley More 

Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This hotel has everything. Beautiful location, very high standard service, nice spa, really good restaurants, entertainment. Several very nice pools. We stayed in ocean view suite with a whirlpool and one of the best rooms I've stayed in. Huge room with a separate large walk in wardrobe, large bathroom and huge balcony with beautiful view, sun lounges and whirlpool. Definitely... More 

Was this review helpful? Yes 1
Ashley L, Resident Manager at JW Marriott Phuket Resort & Spa, responded to this review

Dear Chinara U, Thank you for taking the time to write. The ocean view suite with a whirlpool is definitely one of my favorite rooms as well. I'm sorry you weren't able to swim this visit, but do come in the summer season of November to April in which you will find that the ocean here is calm and perfect... More 

Kuala Lumpur, Malaysia
Level Contributor
6 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

am absolutely in love with the resort. I came with my husband for a couple retreat, but I reckoned that this resort is ideal for both families and couples. It is perfect for those seeking for serenity and just want to be away from the busy hectic city life. Located at Mai Khao beach, about 30 mins to an hour... More 

Was this review helpful? Yes 1
San Francisco, California
Level Contributor
4 reviews
5 of 5 stars Reviewed 3 days ago NEW

I loved this resort, not only because the rooms are stellar but because the whole entire resort is spacious and just simply gorgeous. My boyfriend and I had such a wonderful time here and even enjoyed a massage right on the beach! There are two pools, 1) a childrens pool which is fairly larger and 2) an adult pool with... More 

Was this review helpful? Yes
Ashley L, Resident Manager at JW Marriott Phuket Resort & Spa, responded to this review

Dear monicachieng, We hope to have the opportunity to welcome you back again. We are just happy to hear that you had as wonderful a time as you did. Best regards, Ashley More 

Sydney, Australia
1 review
4 of 5 stars Reviewed 3 days ago NEW

Amazing resort. 3 amazing pools, wonderful beach, sunsets to die for, cocktails galore and a chance to make a difference. This resort has it all. Plus the Marine Turtle Foundation gives it extra credit. The Foundation is supported by the Marriott and Anantara resorts (there are other partners as well) and every booking helps the turtle population. Call it a... More 

Was this review helpful? Yes 1
Ashley L, Resident Manager at JW Marriott Phuket Resort & Spa, responded to this review

Dear Kate, Thank you for taking the time to write such a review. We would like the world to know how proud we are of the Turtle Rehabilitation center that houses Tommy and Jerry and we are pleased to know that you met them! Sean and all of us here thank you for participating and are encouraged by your enthusiasm... More 

Singapore, Singapore
Level Contributor
269 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 225 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

A large resort hotel comprising hotel rooms, beachfront villas and vacation club (Timeshare) accommodation. Beautifully maintained grounds – 3 decent sized swimming pools and lots of seating – a gr8 place to chill. Attentive staff. There are a variety of daily activities (free and paid) on offer for kids, teens, adults and Family – bracelet making, vegetable carving, fitness, Batik... More 

Was this review helpful? Yes 3
New Delhi, India
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

Loved the hotel. A bit far from the main area so make sure you rent a car. Property is big and beautiful with 3 pools - one only for adults. The Mai Khao beach is a very smooth and clean beach to swim in. They have massage shacks near the pools. Food is great as well. While all the rooms... More 

Was this review helpful? Yes
Lugano, Switzerland
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We are a family with 2 teenagers and this hotel hit the spot. The resort is big ( but not so big that you get lost ) well designed and set in beautiful tropical gardens. BThere are 3 pools. Our garden room was spacious and very comfortable. Breakfast is a joy - fresh juices, egg and pancake stations........Wonderful We loved... More 

Was this review helpful? Yes
Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

A simple gesture from our housekeeper to leave our kids room towels folded as elephants and turtles sums it all up. The JW is attentive to all your needs and nothing seems to be too much effort. I noted some other guests negative posts regarding beach situation this time of year. But felt resort made that very clear pre-booking that... More 

Was this review helpful? Yes 1
Ashley L, Resident Manager at JW Marriott Phuket Resort & Spa, responded to this review

Dear Matt S, We are glad the whole family had a wonderful time here at the resort. The housekeeper must have thought that your kids would enjoying playing with the animals! Our Executive Chef and team will be pleased to know how much you liked the food especially the elaborate buffet. Yes you definitely need to come back for the... More 

Casteau, Belgium
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago

We have been coming to the JW Marriott Phuket Resort & Spa for three weeks every summer for the last 13 years and really love the service, ambience and location. Kudos to the North pool staff, led by Khun Zen. He and his staff, including Mod, Tiger and the rest are especially helpful and friendly and make spending a day... More 

Was this review helpful? Yes 1
Ashley L, Resident Manager at JW Marriott Phuket Resort & Spa, responded to this review

Dear Bill2311, Thank you for taking the time to recognize Khun Zen and his amazing team! They will be thrilled to know that they have been called out for their efforts. We look forward to your next visit. Best regards, Ashley More 

Hotel Review Summarization

What travelers say

  • Turtle village(8)
  • Breakfast buffet(6)
  • Kid Club(6)
  • Very nice(3)
  • Very good(3)
  • Pool area(3)
  • Day trip(3)
Questions? Get answers from hotel staff and past guests. Ask a question

2,394 photos of this hotel

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Pool/beach area (339)
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Family/play areas (15)
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Dining (93)
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Hotel & grounds (421)
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Business center/function rooms (2)
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Room/suite (162)
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Bathroom (35)
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Expert photos: Taken by TripAdvisor travel experts

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Amenities (86)
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Beach (12)
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Deluxe Room with Garden View (63)
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Main Pool (25)
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North Pool (20)
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Ocean Front One Bedroom Suite (81)
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Restaurants and Bars (97)
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South Pool (23)
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The Hotel (49)

Management photos: Courtesy of the property manager

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Hotel & grounds (48)
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Family/play areas (9)
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Dining (19)
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Pool/beach area (56)
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Room/suite (49)
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View from room (8)
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Business center/function rooms (8)
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Other (117)
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