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JW Marriott Phuket Resort & Spa

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231 Moo 3 | Mai Khao Beach, Thalang, Mai Khao, Phuket 83110, Thailand
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JW Marriott Phuket Resort & Spa
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1,922 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (370)
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Singapore
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

My 3rd time back...again nothing to fault. This time in particular I want to say how great the Kids Club is. Managed by this group of young ladies who are so good with the kids and so creative! Special thanks to "Tic Toc" who could remember my son! She has a special quality that makes her just click with the... More 

Was this review helpful? Yes
Ashley L, Resident Manager at JW Marriott Phuket Resort & Spa, responded to this review

Dear BillyWoggy, Thank you for returning to stay at the JW Marriott Phuket Resort & Spa! Also for taking the time to recognize people like Tik Tok, Booncherd, Andy, Kamontip and Natt who will be so happy to hear that they made your stay as great as it was. It is very special to hear that you feel warmth and... More 

Singapore, Singapore
1 review
4 of 5 stars Reviewed 3 days ago NEW

Very relaxed and enjoyable few days at the JW Marriott Phuket. Located on Mai Khao beach, which was deserted at this time of the year! Great for walks. Restaurants (that we tried) were all excellent - a bit pricey maybe for Thailand, but good quality, and great service. The hotel staff were cheerful, friendly and efficient - nothing appeared to... More 

Was this review helpful? Yes
Ashley L, Resident Manager at JW Marriott Phuket Resort & Spa, responded to this review

Dear SingaporeSling, Relaxed is good :) Mai Khao beach is very special being the longest stretch on the island and very quiet as it is National park land and no motorized sports or sun lounges and umbrellas are allowed to really take care of and preserve nature. So we are glad to hear that you enjoyed walks there. In November... More 

Philadelphia, PA
Level Contributor
57 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed here in September. Used to stay here often. Declining standards, downward direction of Management and an adverse reaction from a bad spa experience left me to look elsewhere (see previous review from JW Khao Lak). A deal that was too good to pass up led me back to this beautiful resort once again. For this holiday, I also stayed... More 

Was this review helpful? Yes 1
Singapore, Singapore
1 review
5 of 5 stars Reviewed 5 days ago NEW

Excellent holiday experience for the Family! Highlight for this year's visit, being a frequent visitor to JW Marriott Resort & Spa since 2004, it was great to experience and enjoy true authentic Thai food at the Ginja restaurant for a change. Previous visits have been lukewarm with the 'Thai Fusion' food served, so great to have this black spot removed!... More 

Was this review helpful? Yes
Ashley L, Resident Manager at JW Marriott Phuket Resort & Spa, responded to this review

Dear PKStolle, We are happy the family enjoyed their stay so much! The Chef will be very proud to hear that his hard work and passion has paid off. If your kids love it here so much, do bring them back more often. Direct flights from Singapore make it so easy! In July and August, we have an summer camp... More 

Gandhinagar, India
Level Contributor
7 reviews
4 of 5 stars Reviewed 5 days ago NEW

The property is lush, green and beautiful and a cheerful man greets you at the entrance which was my favorite part. Its located at Mai Kaho beach away from the hustle and bustle of Phuket town. Quite a family place. If its quiteness and calmness that you are looking for, its the place to be. Being a resort it has... More 

Was this review helpful? Yes
Omontal, General Manager at JW Marriott Phuket Resort & Spa, responded to this review

Dear Sikhasingh, Thank you very much for staying with us at JW Marriott Phuket Resort and Spa. I am very happy to read that you had a pleasant stay with us and that you were able to enjoy our activities, our restaurants and the warm service from our Associates. We hope you will be back to Phuket soon, so that... More 

Seoul, South Korea
1 review
5 of 5 stars Reviewed 6 days ago NEW

The breakfast buffet at the cafe was diverse (US-European-Asian) and was excellent. The service was well above par even for a JW. All of the staff was extraordinarily polite and helpful and I would like to single out Densak as our favorite. Densak was attentive to our children, helped them to get food and drink and quick to clean up... More 

Was this review helpful? Yes
Omontal, General Manager at JW Marriott Phuket Resort & Spa, responded to this review

Dear Christopher F, Thank you very much for staying with us at JW Marriott Phuket Resort and Spa and for taking the time to post your review on Trip Advisor for the benefit of other travelers. I am very happy to read on your review that your family vacation at our resort was extremely enjoyable. Thank you for all your... More 

Dallas, Texas
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed 1 week ago

One of the worst JW Marriott that I ever stayed.... I was very disappointed with my stay at “JW Marriott Phuket Resort and Spa” that I had to change my original reservation from 3 nights to 2 nights. Due to limited transportation options at this hotel (no hotel shuttle) and ridiculous taxi rate, the location of this hotel is terrible... More 

Was this review helpful? Yes 5
Ashley L, Resident Manager at JW Marriott Phuket Resort & Spa, responded to this review

Dear Ricky H, We are happy to hear that your enjoyed the staff service and overall amenities of the resort. We are sorry that we did not live up to your expectations however in other aspects. As a valued Platinum member, there are many benefits we have, including special invitations to cocktails, wine tastings, chef demonstrations and other discounts. You... More 

Singapore
Level Contributor
28 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 1 week ago

Perfect place for a family with young children. We stayed in the 2 bedroom villa which was extremely well equipped. Especially the kitchen which had everything you need, even if you are planning to baked. The room and compound was well maintained. Service was great. Despite the sprawling compound room service was good. Hotel buffet breakfast was worth the money... More 

Was this review helpful? Yes
Omontal, General Manager at JW Marriott Phuket Resort & Spa, responded to this review

Dear fortheloveoftravel2, Thank you very much for staying with us at JW Marriott Phuket Resort and Spa and for taking the time to post your review on Trip Advisor. I am delighted to read on your review that you had a very enjoyable stay with us. Thank you for your compliments about our variaty of activities, resort breakfast buffet as... More 

Auckland, New Zealand
Level Contributor
2 reviews
5 of 5 stars Reviewed 1 week ago

I stayed 5 nights for a business seminat at the JWM. and was very pleasantly surprised., especially as my experience on my previous stay in a Phuket resort was only ok. The resort is well located, not too far from the airport, although it is obvisouly not super close to where things happen, the hotel and service is absolutely marvelous.... More 

Was this review helpful? Yes
Ashley L, Resident Manager at JW Marriott Phuket Resort & Spa, responded to this review

Dear Niconz, We are glad to hear you had a fruitful meeting here in the resort and at the same time enjoyed different parts of the resort. Outdoor movie nights are pretty popular here especially when it's a beautiful evening under the stars. You have to bring your family back here for a proper vacation. I am sure your kids... More 

Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We had the pleasure of enjoying the hospitality at the J.W. Marriott Phuket for one night due to the generosity of family members that had just competed a stay there the week before. From the warm salute from Soleyman( I think that was his name) that we received as soon as we stepped from the taxi to Sombatt seeing us... More 

Was this review helpful? Yes 2
Omontal, General Manager at JW Marriott Phuket Resort & Spa, responded to this review

Dear Sue P, It was a great pleasure to meet you and your husband while staying with us at JW Marriott Phuket Resort and Spa last week. You are totally right, one day is not enough to experience all the offer of our resort, thus when are you planning a return visit? We are alredy looking forward to welcome you... More 

Hotel Review Summarization

What travelers say

  • Turtle village(8)
  • Breakfast buffet(6)
  • Kid Club(6)
  • Very nice(3)
  • Very good(3)
  • Pool area(3)
  • Day trip(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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Beach (12)
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Deluxe Room with Garden View (63)
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North Pool (20)
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