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Centara Grand West Sands Resort & Villas Phuket

#10 of 10 Hotels in Mai Khao
Certificate of Excellence
65 Moo 4, Mai Khao Soi 4, Mai Khao, Phuket 83110, Thailand
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Centara Grand West Sands Resort & Villas Phuket
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824 Reviews from our TripAdvisor Community

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Lincoln, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

This is such a shame because despite some of the negative reviews for this hotel I had high hopes as it fitted our requirements perfectly. I emailed the hotel several times with pre reservation questions both directly through their contact page and directly using their email. I did not receive any response and more frustratingly the Hotels availability online changed... More 

Helpful?
2 Thank Ruby_The_Terrier
Hong Kong
Level Contributor
35 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 1 week ago

Booked an 8 day Holiday to Phuket, 4 days in Mai Khao for relax and fun and 4 days in Patong for continuous relaxing but with the added shopping (for the mrs). Found a great deal in Agoda so booked the 2 bedroom luxury pool villa which looked amazing in the website as they do, got an airport pick up... More 

Helpful?
1 Thank Wangtshuk B
Herve D, General Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear Wangtshuk B, Warm greetings from Centara Grand West Sands Resort & Villas Phuket. Thank you for taking the time to leave a review of your recent stay with us and such detailed feedback which has been shared with the team. Please feel free to contact me when you wish to return it will be my pleasure to personally assist... More 

Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

We went to stay at hotel only 1 night because we have flight next day, very disappointed to leave, it were amazing stay of my experience, the room is so clean , new and modern. very nice staff , nice gym, best breakfast !!!!! best water park !!! everything is just perfect there , cant wait to be back !!

Helpful?
Thank aptravel26
Herve D, General Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear aptravel26, Warm greetings from Centara Grand West Sands Resort & Villas Phuket. Thank you for taking the time to leave a review of your brief stay with us. Please feel free to contact me when you wish to return it will be my pleasure to personally assist you with your reservation arrangements and ensure we take excellent care of... More 

Bangkok, Thailand
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Overall, the resort was fun! Travelling with an 8 and 5 year old, this resort always kept us busy with the water park. Stayed in a 3 bedroom pool villa. The villa was beautiful and spacious, however the 2 extra bedrooms were not attached to the main house, so if your children are young I wouldn't recommend this particular villa.... More 

Helpful?
Thank simplereader
Herve D, General Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear simplereader, Warm greetings from Centara Grand West Sands Resort & Villas Phuket. Thank you for taking the time to leave a review of your recent stay with us. I am very pleased that you had enjoyed staying in one of our villas and that the benefits of the Club were well received by your family. Please feel free to... More 

Dubai, United Arab Emirates
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

As a very frequent traveller for both family and business, the only thing i am expecting is getting the service that was paid for. If i am staying in a 3 star hotel i would know what to expect and not aim for more; while this property claims a 5 star status it is certainly far away from Other properties... More 

Helpful?
Thank irina b
Herve D, General Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear irina b, Warm greetings from Centara Grand West Sands Resort & Villas Phuket. Thank you for taking the time to leave a review of your recent stay with us. I am very sorry to read that you had a disappointing experience while staying with us and would like to have the opportunity to discuss your concerns in more detail... More 

Singapore, Singapore
2 reviews
4 of 5 stars Reviewed 2 weeks ago

The room is huge and air-conditioning is great!! Although the room has no sea view but the garden view is not that bad. The waterpark is awesome, really a very good added bonus attraction to this hotel. The beach and main pool are also awesome and just minute walk from our room. Really a great hotel for family holiday. Cleanliness... More 

Helpful?
Thank danlkp
Herve D, General Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear danlkp, Warm greetings from Centara Grand West Sands Resort & Villas Phuket. Thank you for taking the time to leave a review of your recent stay with us. I appreciate your feedback relating to the cuisine and your disappointment, I can confirm that there has been a change of leadership within the culinary team and improvements are being made... More 

2 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

Service excellence at an amazing venue. It was everything we expected and more. Tue resort staff are extremely helpful. With a variety of food options. The Carpe Diem team on the resort were also great with entertainment for the kids everyday.

Helpful?
Thank Cas E
Herve D, General Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear Cas E, Warm greetings from Centara Grand West Sands Resort & Villas Phuket. Thank you for taking the time to leave a review of your recent stay with us. Please feel free to contact me when you wish to return it will be my pleasure to personally assist you with your reservation arrangements and ensure we take excellent care... More 

Chandigarh, India
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

We stayed for few days in January 2nd week . It's a awesome place for family with small children . Areas like beach , pool , kids area etc are well guarded with in house guards . Safe for kids and heaven for kids . Best part is hotel provides all safety gears required for beach surfing or pool .... More 

Helpful?
Thank Riyaz H
Herve D, General Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear Riyaz H, Warm greetings from Centara Grand West Sands Resort & Villas Phuket. Thank you for taking the time to leave a review of your recent stay with us. The resort is perfect for young families with many water related activities and other entertainment facilitated by the Carpe Diem team. I appreciate your feedback relating to the cuisine and... More 

Perth, Australia
Level Contributor
2 reviews
5 of 5 stars Reviewed 2 weeks ago

We had 7 night Stay at this beautiful ,Family friendly Resort in Jan 2016. Very Good Rooms with either Water park View or Garden View. Water Park, Beach side Pool, Kids Craft are the best pick. Food is very good, And People are very friendly & Helpful. The Entertainer group is best we have seen in years. Specially Maya, Maddy,... More 

Helpful?
Thank Ganesh K
Herve D, General Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear Ganesh K, Warm greetings from Centara Grand West Sands Resort & Villas Phuket. Thank you for taking the time to leave a review of your recent stay with us, I am very pleased to learn that you had enjoyed Carpe Diem's daily activities and the team had made you so welcome. Please feel free to contact me when you... More 

Singapore, Singapore
Level Contributor
48 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Stayed for 3 nights with my parents in a deluxe 2 bedrooms villa. Super spacious and indulging. Our villa is nicely decorated n comes with a good size pool. Rooms wise seemed rather worn though especially the flooring. Some parts of the wooden floor are worn out after all the years. Also can see ants crawling about in the villa.... More 

Helpful?
Thank medgor
Herve D, General Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear medgor, Warm greetings from Centara Grand West Sands Resort & Villas Phuket. Thank you for taking the time to leave a review of your recent stay with us and providing feedback. Please feel free to contact me when you wish to return it will be my pleasure to personally assist you with your reservation arrangements and ensure we take... More 

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