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Renaissance Phuket Resort & Spa

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555 Moo 3 | Mai Khao Beach, Thalang, Mai Khao, Phuket 83110, Thailand
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Renaissance Phuket Resort & Spa
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Renaissance Phuket Resort & Spa
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1,359 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York City, New York
Senior Contributor
24 reviews 24 reviews
17 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed today NEW

We stopped here for one night between a land trip and 7 day dive boat trip. We got the Ocean front villa with private pool and enjoyed every minute there. The staff were helpful and the villas were luxurious. How amazing to open the door and step into your own pool! We needed a quiet 24 hours of pampering and... More 

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Banstead, United Kingdom
Senior Contributor
28 reviews 28 reviews
20 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed today NEW

One of the best hotels we have stayed at. The room we were in was a really good size and bathroom was modern and large. We overlooked the central garden with palm trees and pleasant walkways down to the pool and beach. The bars and restaurants were of a high standard and the staff could not have been more helpful... More 

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2 reviews
5 of 5 stars Reviewed yesterday NEW

We stayed 2 places in Phuket. Was definitely impressed with the value of Renaissance. To be fair we have platinum status and got some upgrades but the pool suites are still a great value when compared to some other high end resorts in the area.

Was this review helpful? Yes
RHI_HotelManagement, Director of Rooms at Renaissance Phuket Resort & Spa, responded to this review

Dear Valued Guest, As a valued Marriott Rewards Platinum Member, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. It's always great to hear that our Elite guest had enjoyed our appreciation. We definitely agree with you for a great value of price paid in our stunning pool villas.... More 

Muscat, Oman
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Our trip to Phuket was over a period of 7 nights - you could say we had a buffet of sorts for resorts and we started out in The Bell, moved on the The Pavilions and then to The Banyan Tree. Since we had a very early morning flight to Bangkok and to save a little pocket money, we decided... More 

Was this review helpful? Yes 2
RHI_HotelManagement, Director of Rooms at Renaissance Phuket Resort & Spa, responded to this review

Dear Valued Guest, Thank you for you for chosen to stay with us and we appreciate you sharing us your insight about your stay. We must apologize for the fact that your arrival experience was less than smooth. Even while the resort was in full occupancy, we should have accommodated you properly as our standard check-in time at 3pm. This... More 

Amman, Jordan
Contributor
11 reviews 11 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We were attracted to the Renaissance by Marriott in Phuket due its positive reviews and comparatively good price, but beware, you get what pay for, sometimes. There really is not much to do at Mai Khao, which has a lousy beach with unclear water, with stinging jellyfish. The Renaissance offered a single standup paddle board for water recreation. I did... More 

Was this review helpful? Yes 1
RHI_HotelManagement, Director of Rooms at Renaissance Phuket Resort & Spa, responded to this review

Dear Valued Guest, Thank you for sharing your recent experience at the Renaissance Phuket Resort & Spa. Your comments are very valuable in helping us to ensure your expectations are met each visit. From your recent feedback, we are sorry to hear your experience with the sea condition. We will take corrective improvement on water sport activities and issue with... More 

Senior Reviewer
7 reviews 7 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

Went with 6yr old, 4yr old & the Mrs. Had a great time on the beach and in they pools. Kids club was clean and friendly- no maximum stay. Halal food was available in all the in-house restaurants including breakfast. Would go again.

Was this review helpful? Yes 4
RHI_HotelManagement, Director of Rooms at Renaissance Phuket Resort & Spa, responded to this review

Dear Valued Guest, Thank you for sharing your great experience at the Renaissance Phuket Resort & Spa. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Our kids club team are more than happy to take great care of your children. Thank... More 

Abu Dhabi, Abu Dhabi, United Arab Emirates
Top Contributor
55 reviews 55 reviews
17 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed 1 week ago

Great points about this hotel is that the rooms are wonderful and beat my expectations. I always fear paying more than the average as expectations tend to be high but I was not disappointed. The beach is wonderful and the pool too with areas under trees for shade and privacy. The thai restaurant is wonderful but the hotel restaurant served... More 

Was this review helpful? Yes 2
RHI_HotelManagement, Director of Rooms at Renaissance Phuket Resort & Spa, responded to this review

Dear Valued Guest, Thank you for taking the time to share your recent experience at our resort. We are happy to read that we exceed your expectations. Our apologies about the food at Thai restaurant on one occasion and that has been shared with our Executive Chef. When you already found your wonderful oasis here in Phuket, you should be... More 

Waltham, Massachusetts
Contributor
15 reviews 15 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

I have been to this Renaissance prior to this stay and I have reviewed the property favorably. This visit is just as good. Management at this hotel provides a very consistent, exceptional experience. Yes, the food and drinks on the property are on the expensive side but I think it's reasonable to expect that given the convenience, location and level... More 

Was this review helpful? Yes 3
RHI_HotelManagement, Director of Rooms at Renaissance Phuket Resort & Spa, responded to this review

Dear Valued Guest, We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Thank you again for your time. We look forward to welcoming you back for another outstanding stay next time :) Sincerely, Adanaan (Andy) Chalachol Director... More 

Hong Kong, China
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Location: It is about 20 mins drive away from the airport up north, and at least 1 hour away from town. There are not much shops or restaurants nearby, except for the small Turtle village complex. It is quiet and remote on a beautiful clean beach. Do stay here if you want a quiet tranquil break. Don't stay here if... More 

Was this review helpful? Yes 3
RHI_HotelManagement, Director of Rooms at Renaissance Phuket Resort & Spa, responded to this review

Dear Valued Guest, We appreciate your feedback and are delighted to hear that you had a great stay. Your kind comment on staff service has been shared with our team members particularly Nancy. Thank you for sharing us your favorite spot at Takrieng Restaurant terrace and we absolutely agree with you that it gives a great view of Andaman ocean... More 

Alexandria, VA
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This Renaissance hotel has the best customer service I've seen anywhere! We reserved hotel transportation from the airport for a specific time. After numerous delays (5 hours late) our van was waiting for us at the airport with cold air conditioning, cold fresh washcloths and bottles of water. All this at 4 a.m.! Check-in was a breeze and our valet... More 

Was this review helpful? Yes 4
RHI_HotelManagement, Director of Rooms at Renaissance Phuket Resort & Spa, responded to this review

Dear Valued Guest, Thank you for writing us great feedback. We are most pleased to learn that you enjoyed the hotel's service and facilities. We were glad that you had flawless check-in experience even after the unfortunate flight delay. Your comments are very valuable in helping us ensure that your expectations are met each visit. Our team is committed to... More 

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