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Hotel JS Alcudi-Mar

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Carretera Alcudia - Arta N0 49, 07458 Playa de Muro, Majorca, Spain
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Best prices for: 1 room 1 guest
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Hotel JS Alcudi-Mar
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148 Reviews from our TripAdvisor Community

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Traveler rating
    54
    53
    21
    9
    11
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43
65
9
2
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (148)
  • Mar-May only
    (24)
  • Jun-Aug only
    (72)
  • Sep-Nov only
    (51)
  • Dec-Feb only
    (1)
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Edinburgh, United Kingdom
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Definitely recommend this hotel, it's clean, comfortable and has all the facilities you would expect and want. Hotel has four stars and I would say for Spanish/Majorca standards that's spot on. Staff polite, friendly and helpful. Hotel was fully booked when we were there but it didn't feel overly busy, always could get a table for 4 at meal times.... More 

Was this review helpful? Yes 1
TripMember050720152, Guest Relations Manager at Hotel JS Alcudi-Mar, responded to this review

Dear Guest, Thank you for your charming review. It is very rewarding for all the team to receive such feedback and praise. Wonderful to hear you had an excellent stay! We see that you also took the chance to walk about and enjoy the tourist areas of Alcúdia. The truth is that the surroundings of the hotel are noted for... More 

Sheffield, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Was I staying in a different hotel to other reviews? This hotel has a deserving 4star rating and apart for stained communal carpets the rest of the hotel and rooms was spotless. Our room overlooked the pool area and stage and we still found it quiet, (but to be fair the hotel was not fully booked) and our air con... More 

Was this review helpful? Yes 2
TripMember050720152, Guest Relations Manager at Hotel JS Alcudi-Mar, responded to this review

Dear Guest, Thank you for your feedback, we really do appreciate you sending in your review. We are very pleased to know that despite one or the other downside; you had a great time with us. We take all guest feedback into consideration and we will continue to emphasize the needs of our guest. Your feedback and experience will help... More 

london
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Very shabby hotel... carpets in communal hallways and stairs seemed stained and very grubby. Room was very clean but extremely dated. Worst point was the fact it was almost 40 degrees and the air con did not work. This seemed to be a problem throughout the hotel. The staff were very sympathetic as they were suffering too. I won't be... More 

Was this review helpful? Yes 3
TripMember050720152, Guest Relations Manager at Hotel JS Alcudi-Mar, responded to this review

Dear guest, thanks for taking your time to give us a feedback on your recent stay with us. Unfortunately you were not completely satisfied with your stay, which we deeply feel sorry about. We have taken note of your suggestions. It is very important for us to know our guests’ opinions, since when it comes to planning refurbishments our guest... More 

Stuttgart, Germany
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Wifi: Terribly slow, while I can have full WIFI coverage from the hotel nearby, I couldnt get stable connection from the the hotel I am staying in :( Room quality: If you are staying as a couple you will have hard time trying to sleep, air condition was pretty poor in our room, we had to leave one of our... More 

Was this review helpful? Yes 2
TripMember050720152, Guest Relations Manager at Hotel JS Alcudi-Mar, responded to this review

Dear guest, first of all, I would like to thank you for the time you have taken to write a review on our hotel. We do regret that you were not satisfied with your stay at our hotel. We would have done a good deal to make you feel better at our place if you would have got in touch... More 

Amsterdam, The Netherlands
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I booked a week with breakfast and dinner included. Oh my God, one of the worst food buffee I have ever eaten in my life. All meat were raw, all desserts tasted really awful. Rooms were not clean, pool was dirty, and Wifi was unbelievably slow. It really felt like they are cutting costs from even basic things like Wifi... More 

Was this review helpful? Yes 3
TripMember050720152, Guest Relations Manager at Hotel JS Alcudi-Mar, responded to this review

Dear Guest, Thank you for your feedback, we really do appreciate you sending in your review. We take all guest feedback into consideration and we will continue to emphasize the needs of our guests. Your feedback and experience will help us point out the key areas on which to work on, and we truly appreciate the time you have taken... More 

Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 5 weeks ago via mobile

Stayed here for our honey moon as it was a last minute idea..coach took a while but was expected when we arrived the family in front of us were greeted with champagne then our turn ..says here it's a special occasion for you a pool view room to which I replied yes it's our honey moon..ok madam well your room... More 

Was this review helpful? Yes 4
TripMember050720152, Guest Relations Manager at Hotel JS Alcudi-Mar, responded to this review

Dear Guest, It is so lovely to hear that you have a range of suggestions for us. We do take all our guests comments very seriously and review all of them. The Hotel is very well located, near the beach and in a shopping and entertainment area. Regarding the menu, we know how important it is for our guests to... More 

Bristol, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 5 weeks ago via mobile

Hotel: To begin,Be mindful, this is not a Thomson picked hotel, therefore,very few British. Majority of guests were German. The hotel appears geared toward Germans. For instance German papers were available to purchase from reception but I had to go to shop to buy an English paper.if you are a solo traveller and enjoy sharing your day with others, I... More 

Was this review helpful? Yes 3
TripMember050720152, Guest Relations Manager at Hotel JS Alcudi-Mar, responded to this review

Dear Guest, Thank you so much for taking the time to send in a review following your recent stay with us. It is really great to see that you all have had such a good time We are also happy that you valued so positively the location of the hotel, so close to the beach, with agreeable restaurants and shops... More 

Newcastle, United Kingdom
Level Contributor
75 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 stars Reviewed June 25, 2015

Three of us were looking for somewhere relatively cheap and book last minute for fathers day and came across this hotel. From the outside the hotel looks run down but the inside is very clean and looks good. Reception staff were fantastic. Bedrooms were spacious and cleaned every day. All of the staff were very friendly and always spoke apart... More 

Was this review helpful? Yes 1
TripMember050720152, Guest Relations Manager at Hotel JS Alcudi-Mar, responded to this review

Dear Guest, Thank you very much for taking the time to tell us about your stay at the xxxxxx Hotel. Comments like yours help us to confirm that we are working in the right direction and keep us highly motivated to carry on doing so. As you said the location of our Hotel is very good. You can see the... More 

Nottinghamshire, United Kingdom
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed June 23, 2015

This is a lovely hotel, very clean, rooms spacious with a balcony and English channels on tv. Downside: no tea/coffee making facilities. The pool was great though could do with more shades to go with sun loungers, but clean and water was warm.. Would have eaten at the poolside bar but very little choice. The reception staff were wonderful, very... More 

Was this review helpful? Yes 1
TripMember050720152, Guest Relations Manager at Hotel JS Alcudi-Mar, responded to this review

Dear Guest, Thank you so much for sending in a review. It is such a boost to morale to all when we receive feedback like this. As you said the location of our Hotel is very good. You can see the beach from some rooms or if you have a beautiful view over the countryside of Mallorca. We are also... More 

Cardiff, United Kingdom
1 review
5 of 5 stars Reviewed June 18, 2015

Just returned from a weeks stay at the hotel could not fault any aspect of my stay the food the pleasant and friendly staff the hotel cleanliness and the superb location so a big thank you to all the staff and management at the hotel would not hesitate to book another stay at this hotel

Was this review helpful? Yes
TripMember050720152, Guest Relations Manager at Hotel JS Alcudi-Mar, responded to this review

Dear Guest, I am thrilled to hear you enjoyed your stay in one of our JS Hotel double rooms. We are very proud of the Hotel and its design so it is a pleasure to hear that our guests love them too. With regard to the menu, we know how important it is for our guests to have a great... More 

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Pool/beach area (13)
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Hotel & grounds (26)
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