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Grupotel Los Principes & Spa

C/ Galio 31 | Urb. Las Gaviotas, 07458 Playa de Muro, Majorca, Spain
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Grupotel Los Principes & Spa
Best prices for: 1 room 1 guest
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Ranked #12 of 30 Hotels in Playa de Muro
A recent review
5 of 5 stars Reviewed January 19, 2015
Cammy G Aberdeen, Scotland, United Kingdom
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186 reviews from our community

Traveler rating
    75
    81
    22
    5
    3
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75
74
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Aberdeen, Scotland, United Kingdom
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 19, 2015

My husband, myself and our 2 boys took his mum here for 2 weeks for her birthday last July/ August. We found the staff very friendly and extremely helpful. We had 2 adjoining rooms which we found worked great for us, We could lock the door between or leave open. The resturaunt was lovely and all the staff very friendly... More 

Was this review helpful? Yes 4
GrupotelPrincipes, Assistant Manager at Grupotel Los Principes & Spa, responded to this review

Dear Cammy G, First of all we would like to thank you and your family once again for choosing Grupotel Los Principes & Spa upon other hotels to celebrate such a special occasion and for now taking the time to leave such a warm comment on Tripadvisor. We are pleased to hear that you all enjoyed your stay here with... More 

Scotland
Top Contributor
54 reviews 54 reviews
20 hotel reviews
51 helpful votes 51 helpful votes
2 of 5 stars Reviewed October 25, 2014

The hotel is right next to the beach which stretches for miles, and about an hour's walk from the attractive old town of Alcudia. Most of the guests are German and it has to be said, their children were much better behaved in the restaurant than British children we've endured in similar hotels. We paid substantially more for a "sea... More 

Was this review helpful? Yes 3
GrupotelPrincipes, Subdirectora at Grupotel Los Principes & Spa, responded to this review

Dear Craigellachie60, To begin, I would like to thank you for spending your holiday at Grupotel Los Principes & Spa and for sharing your opinion on Tripadvisor. I truly apologize for the poor service our waitress offered you and understand that it may have spoilt your holiday. We will plan extra training to improve our staffs service to avoid such... More 

Wells-next-the-Sea, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 20, 2014

Have just returned from two weeks fabulous holiday in this amazing place. This is the third time we have stayed here and if it is at all possible it gets better and better. The food, location, staff are all excellent. Hope to be able to return again.

Was this review helpful? Yes 2
GrupotelPrincipes, Subdirectora at Grupotel Los Principes & Spa, responded to this review

Dear Caroline387, First of all thank you for once again spending your holiday at Grupotel Los Principes & Spa and for taking the time to leave a comment on Tripadvisor. We are very glad to hear that you enjoyed your stay with us and hope to see you back next year. Warmest regards, K. Brüser Assistant Manager More 

Worcester, United Kingdom
Senior Contributor
29 reviews 29 reviews
22 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed October 18, 2014

Second visit to this hotel, it has been all we expected and as good as it was 3 years ago. Reception staff are wonderful, helpful and brilliant. Food is excellent as are the snacks to buy at lunch time. All the staff infract are just so welcoming the bar staff are so helpful efficient and attentive. Can't fault this hotel... More 

Was this review helpful? Yes 1
GrupotelPrincipes, Subdirectora at Grupotel Los Principes & Spa, responded to this review

Dear Alan F, We sincerely thank you for coming back to Grupotel Los Principes & Spa and for taking a moment to share your opinion on Tripadvisor. It is a pleasure to hear that you enjoyed your stay here with us and that our staff took good care of you. Our kitchen team works very hard to create varied menues,... More 

Southampton, England, United Kingdom
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 26, 2014

My wife and I have just returned from our 4th stay at the lovely Grupotel Los Principes. We have tried other Grupotel's in Majorca and Ibiza inbetween visits to here, but still none match the standards of the Principes. First of all the reception area is spotlessly clean and all of the reception staff are very proffesional, friendly and on... More 

Was this review helpful? Yes 2
GrupotelPrincipes, Subdirectora at Grupotel Los Principes & Spa, responded to this review

Dear Shane B, We would like to thank you for being such a loyal guest and taking the time to leave such a nice comment on Tripadvisor. We are pleased to hear that you were happy with your room and have noticed the improvements in our cuisine thanks to our new chef. We will pass your praises onto Javi, Mario... More 

Widnes, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 12, 2014 via mobile

I visited this hotel with my daughter during the summer holidays, it is simply beautiful. The hotel itself is very well looked after and comfortable: the staff are really friendly and helpful and the other guests were all polite and great to get along with. The entertainment is good, some shows better than others, I would have loved to have... More 

Was this review helpful? Yes 1
GrupotelPrincipes, Subdirectora at Grupotel Los Principes & Spa, responded to this review

Dear Stephlgg, First of all thank for choosing Grupotel Los Principes for your summer holidays with your daughter and for taking the time to leave such a nice comment on Tripadvisor. We are pleased to hear that you enjoyed your stay here with us and that our staff took good care of you. We will take your feedback about the... More 

Ipswich, England, United Kingdom
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 8, 2014

Once again (4th consecutive year) we return from this hotel having spent 2 relaxing weeks in the sun. On arrival at the hotel we were welcomed by the reception staff (Anna & George) who remembered us from previous visits. We knew from previous visits that we wanted a high room away from the pool as the sound from the evening... More 

Was this review helpful? Yes 3
GrupotelPrincipes, Subdirectora at Grupotel Los Principes & Spa, responded to this review

Dear James S and Family, First of all thank you for being us such a loyal guest and taking the time to leave a comment on tripadvisor. We are very happy to hear that you had a good time here with us and all of our staff took care of you. As August is our high season it is always... More 

Devon
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed August 15, 2014

2nd visit to this Hotel, had fabulous time. Food is much improved from 2 years ago. Staff friendly especially reception staff who couldn't do enough to help you. There was a problem with the air conditioning and within an hour it was fixed. Cleaning of rooms was excellent always done before lunch time unlike hotel in Portugal. Spa is lovely... More 

Was this review helpful? Yes 1
GrupotelPrincipes, Subdirectora at Grupotel Los Principes & Spa, responded to this review

Dear Howie59, First we would like to thank you spending your second holiday at Grupotel Los Principes & Spa holiday and of course the time you have invested in leaving a comment on Tripadvisor. We are happy to hear that you enjoyed your stay with us and that our whole team took good care of you. It would be a... More 

Portsmouth, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 5, 2014

Have just returned from a great family holiday here, could not fault the service, facilities, staff. The food and entertainment were great and the rooms spotless and very comfortable even with a extra bed in. We loved being right on the beach but not in a huge impersonal Hotel like some of the others near by. Would defiantly recommend it... More 

Was this review helpful? Yes
GrupotelPrincipes, Subdirectora at Grupotel Los Principes & Spa, responded to this review

Dear Donna Mank, First we would like to thank you for choosing Grupotel Los Principes & Spa to spend your holiday and of course the time you have invested in leaving a comment on Tripadvisor. We are pleased to hear that you have enjoyed your stay with us, that our buffet reached your expectations and that our staff took good... More 

Nottinghamshire, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 16, 2014

My husband and i are returning to this hotel in 6 weeks time and it will be our 4th visit. We absolutely love it from the rooms to the staff / the food /the beach ,everyone is so lovely they really do feel like our friends .Nothing is to much trouble and they go out of their way to make... More 

Was this review helpful? Yes 2
GrupotelPrincipes, Subdirectora at Grupotel Los Principes & Spa, responded to this review

Dear Gill & Mick, First of all thank you for once again choosing to spend your holiday here with us at Grupotel Los Principes & Spa. Loyal clients like you make our hotel what it is. We are pleased to hear that our team always takes good care of you and we will do our best to assign you a... More 

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