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Apartamentos HSM Lago Park

Yola s/n | Bahía de Alcudia, 07458 Playa de Muro, Majorca, Spain
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1 room 1 adult
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Apartamentos HSM Lago Park
Apartamentos HSM Lago Park
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353 Reviews from our TripAdvisor Community

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Manchester, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Check in was fast, our room was 3rd floor pool facing great for us, nice and clean and cleanliness was maintained throughout our stay, location wise is absolutely perfect close to beach, shops, restaurants all local, a short bus ride or taxi takes u right into Alcudia, also close to activities such as hydro water park, a farm etc, entertainment... More 

Helpful?
4 Thank Gemma D
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed October 24, 2015 via mobile

We had our holiday here for a week. We arrived after a long transfer from the airport. Check in was quick and we was able to have our room early. We even got a free upgrade to a new premier apartment. The apartment was in lagl park 2, apartment 205 that faced towards the sun all day and it overlooked... More 

Helpful?
3 Thank Craig L
4409, Director de Relaciones con Clientes at Apartamentos HSM Lago Park, responded to this review

Dear guest, We would like to thank you for the time you have taken to evaluate our hotel. It is great to know that you have enjoyed your holiday at our hotel and that you liked the meals we offer at our restaurant. Our animation team will be very happy to learn of your positive remarks. It is very good... More 

Canada
Level Contributor
68 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
2 of 5 stars Reviewed October 20, 2015

I ended up in this hotel because I booked a room in another hotel and they surbooked. I didn't choose it. First, you've got to know I wouldn't choose a grey modern hotel with no personnality... The worst part in all of that was the receptionnist, Jesus, oh what a bad temper. Only his bad attitude ruined my stay. Then,... More 

Helpful?
1 Thank Espionne_Russe
4409, Director de Relaciones con Clientes at Apartamentos HSM Lago Park, responded to this review

Dear guest, We are very sorry about your bad experience in Mallorca. First of all, you have booked another hotel, not ours. We have only been trying to help you because the hotel that you have originally booked had no room for you. In the other hotel, you have booked one standard apartment. Iin our hotel, we have given to... More 

Bradford, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed October 17, 2015

Whilst none of our booking requests for the ideal location of a room were adhered to, we did find that both the evening and daytime receptionists did try hard to find an alternative room for our requirements and we were happy once we moved rooms the following day. The evening entertainment doesn't seem to have many people interested in it,... More 

Helpful?
1 Thank holidaymaker188
4409, Director de Relaciones con Clientes at Apartamentos HSM Lago Park, responded to this review

Dear guest, We are grateful for your evaluation and your commentary. We are glad to know that you liked the location of our hotel and that you appreciated our service. Our receptionists will be happy about your positive remarks, as our first priority is to make your holiday as enjoyable as possible. We would like to thank you for your... More 

Pembroke, United Kingdom
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed October 9, 2015

On arrival we were greeted by a very pleasant receptionist who offered us a drink whilst we registered in. We were also offered an upgrade of room at a cost of 10 euros per night but we decided to check out the room we had booked first, which was more than adequate. The rooms are quite spacious and very clean... More 

Helpful?
1 Thank pamcol_11
4409, Director de Relaciones con Clientes at Apartamentos HSM Lago Park, responded to this review

Dear guest, Thank you for your evaluation and kind remarks. We are happy to know that you liked our hotel and its location. Our receptionists will be glad to learn of your positive remarks, because their most prized reward is to know that their efforts to make you feel comfortable have paid off. We would be more than happy to... More 

West Sussex
Level Contributor
60 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 stars Reviewed October 2, 2015 via mobile

We stayed here for a week 22nd to the 29th September, we were greeted in reception with a cold drink and friendly advice and information, all the staff were friendly especially Jesus who had our sort of humour. Our room was spacious and well equipped apart from no hairdryer which apparently you only get with an upgraded apartment, as I... More 

Helpful?
2 Thank travellerstale62
4409, Director de Relaciones con Clientes at Apartamentos HSM Lago Park, responded to this review

Dear guest, We would like to thank you for the time you have taken to evaluate our hotel. It is great to know that you liked our hotel and that you have enjoyed your holiday. Our staff, especially Jesus, will be very happy to learn of your positive remarks. It is very good for team spirit when our efforts are... More 

Windhoek, Namibia
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 27, 2015

We were recently at the Hotel " HSM-Lago Park" in Playa de Muro from the 4th to the 8th September 2015. The hotel receptionist (Mrs.Elisa), the staffs at the restaurant- Bar and the room attendants were very polite and friendly. Our room was comfortable with an amazing view to the pools and the surrounded nature. The welcoming was very warm... More 

Helpful?
1 Thank Felix475
4409, Director de Relaciones con Clientes at Apartamentos HSM Lago Park, responded to this review

Dear guest, We would like to thank you for the time you have taken to evaluate our hotel. It is great to know that you liked our hotel as well as the meals we offer at our restaurant. Our staff, especially Elisa and Roly, will be very happy to learn of your positive remarks. It is very good for team... More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed September 25, 2015 via mobile

We visited here 14-24th September, the hotel was very clean and was kept that way, all the reception staff were warm, welcoming, polite and courteous throughout. The hotel is literally 5 minutes to the beach, which is lovely and clean, surrounding area has some lovely places to eat and no pressure of restaurants trying to pull you in(all we experienced... More 

Helpful?
Thank Chris M
4409, Director de Relaciones con Clientes at Apartamentos HSM Lago Park, responded to this review
Google Translation

Estimado cliente, Nos gustaría darle las gracias por el tiempo que ha tomado para evaluar nuestro hotel. Nos alegra mucho... More 

Poulton Le Fylde, United Kingdom
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed September 24, 2015

Me and my partner stayed here from September 9th until September 16th, and throughout the whole stay we couldn't of wished for a better place to stay on our first holiday. The rooms were very clean and modern, cleaned every day except Wednesday & Saturday which is posted around the hotel to let everybody know. The eating hall was spotless... More 

Helpful?
1 Thank Ashleigh L
4409, Director de Relaciones con Clientes at Apartamentos HSM Lago Park, responded to this review
Google Translation

Estimado cliente, Nos gustaría darle las gracias por el tiempo que ha tomado para evaluar nuestro hotel. Nos alegra mucho... More 

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