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Essence Serviced Apartments

541 Rode Road, Chermside, Queensland 4032, Australia
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1 room 1 adult
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Essence Serviced Apartments
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104 Reviews from our TripAdvisor Community

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Gladstone, Australia
Level Contributor
3 reviews
4 of 5 stars Reviewed 1 week ago

Stayed 10 nights as a result of sons medical procedure. Had a quiet standard room on the 3rd floor. Basic continental brekky was included and welcomed.Room was comfortable although we found bed hard. Staff were friendly and helpful with eating reccomendations. Close to major shopping centre/Kedron Wavell sevices Club and other eateries and shops.Biggest asset was the very close proximity... More 

Helpful?
Thank Noel J
Christine S, Director of Sales at Essence Serviced Apartments, responded to this review

Thank you for your review Noel, we hope your son has made a speedy recovery from his medical procedure? The management are pleased you enjoyed our location next to the hospital, complimentary WiFi, breakfast and car parking. We hope to see you again in the future. Warm Regards Christine More 

Brisbane, Australia
Level Contributor
30 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Stayed for 2 nights to attend a procedure at the Prince Charles Hospital. It is right next door and just a stroll up the hill. Stayed in a studio balcony which was fully equipped with everything you needed. Undercover parking and breakfast and in room wifi provided free of charge . Very close to Chermside shopping centre and a smorgasbord... More 

Helpful?
Thank Michelle L
Christine S, Director of Sales at Essence Serviced Apartments, responded to this review

Thank you for your review and valuable comments. We are pleased that you enjoyed our Studio balcony apartments and location. We look forward to welcoming you back to Essence Serviced Apartments again soon. Regards Christine More 

Brisbane, Australia
Level Contributor
84 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed 5 weeks ago

The Goods: This is a very well designed apartment complex with nice basic facilities. The reception hours are convenient and are able to accommodate most requests. Rooms are nice and comfortable. Very convenient for people visiting the Prince Charles or Holy Spirit hospitals in the backyard! Breakfast is basic continental style and can be adequate. Of the two times that... More 

Helpful?
Thank thesmilingdoctor
Christine S, Director of Sales at Essence Serviced Apartments, responded to this review

Thank you for your review and feedback. We are so pleased you enjoyed our apartments and sincerely apologies for the inconvenienced caused with the baby cot. We do hope you choose to stay with us again in the future. Regards Christine More 

Auckland, Auckland, New Zealand
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed January 1, 2016

We arrived at the appartment late, but had family meet us and let us In. We opened the door, and thought "this is nice" then the family told us......the air con doesn't work, there is a light out, and we are short on bath towels........ when the broken air con was mentioned to management they replied " just open the... More 

Helpful?
Thank Anne A
Christine S, Director of Sales at Essence Serviced Apartments, responded to this review

Thank you for your time to write a review. The management have taken your comments extremely seriously and we will review with our reception staff accordingly. Should you wish to stay with us again in the future you may wish to secure a 2 bedroom apartment or 2 bedroom suite which provides 2 queen beds. Our queen sofa beds are... More 

Stoke-on-Trent, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed December 24, 2015

Be careful that you don't get accused of smoking in your room, which I did and they charged me $500. I have emailed them twice and no reply, so now taking action to recover the cash. Would be nice to get a reply after THEY told me to email them.

Helpful?
3 Thank Alan M
Christine S, Director of Sales at Essence Serviced Apartments, responded to this review

Hi Alan We appreciate you may not have received a response to meet your personal requirements but as a non smoking hotel which is only 4 years young we take this very seriously. We also have a large selection of clients who are visiting our hotel for hospital purposes and have major life threatening illnesses. It is to the discretion... More 

London
Level Contributor
61 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
2 of 5 stars Reviewed December 17, 2015

On check in the reception told us the credit card was already charged - even though had only agreed to gurantee the room and wanted to pay in cash. After speaking to manager who was off site got it resolved and had to also ring and speak to the booking company as the hotel had decided to change the T&C... More 

Helpful?
1 Thank wisper8
Christine S, Director of Sales at Essence Serviced Apartments, responded to this review

Thank you for your review and feedback. Please accept our apologies. I am pleased the hotel was able to find a resolution to your credit card charge immediately whilst you were inhouse. Yes, our location is next to two hospitals and we certainly provide a wonderful solution for many guests requiring this service. I am not sure where in the... More 

Rockhampton, Australia
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 5, 2015

The location, which is close to town, but still good value. The rooms are very nice, with a kitchen. Breakfast is complimentary. There was some issue with my credit card, and they disturbed my sleep to try and fix it, but then did not charge me credit card fees.

Helpful?
Thank Coolgarra
Christine S, Director of Sales at Essence Serviced Apartments, responded to this review

Thank you for your review and we are so pleased you enjoyed our facilities and complimentary breakfast. We hope to see you again soon. Regards Christine More 

Australia
Level Contributor
53 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed November 29, 2015

Came here because of its close proximity to Holy Spirit and Prince Charles hospitals. Excellent accommodation. Clean, modern rooms, well maintained! Basic breakfast supplied, own cooking and barbecue facilities if needed. Parking, extremely close to Holy Spirit Hospital. Only drawback. No shopping facilities close if doing own cooking.

Helpful?
Thank GreyNomad65
Christine S, Director of Sales at Essence Serviced Apartments, responded to this review

Thank you for your review and we are so pleased you enjoyed our facilities. We hope to see you again soon. Regards Christine More 

Orewa, Auckland, New Zealand
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed October 4, 2015 via mobile

Handy to the Chermside shops and transport links. Apartments are clean , spacious, quiet and well appointed. Complimentary breakfast in the courtyard is a lovely touch and much appreciated. Secure undercover parking too. Only downside just the one lift which at times was slow.

Helpful?
Thank Mandy H
Christine S, Director of Sales at Essence Serviced Apartments, responded to this review

Hi Mandy, Thank you for our review, it is greatly appreciated. We are so pleased you enjoyed all aspects of your stay with us at Essence Serviced Apartments. We look forward to welcoming you back in the near future. Regards Christine More 

Level Contributor
40 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed August 31, 2015

This place is a gem. For the price it is one of the better places I've stayed in. Room was super clean and well laid out. The bed was very comfy. I would not hesitate in staying here again. The lady in reception was an utter professional and a credit to the place.

Helpful?
Thank Joe R
Essence_12, Director of Sales at Essence Serviced Apartments, responded to this review

Dear Joe Thank you taking the time to review Essence Serviced Apartments. We are so pleased you enjoyed our wonderful service and facilities. We hope to welcome you back in the near future. Regards Christine More 

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