We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 3 Piste hotels

Hotel Chichen Itza

2.5 of 5 Hotel   |   Main Street Piste, Piste 97751, Mexico (Formerly Best Western)
Hotel amenities
Hotel Chichen Itza
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save
You added Hotel Chichen Itza to your Saves list
Ranked #1 of 3 Hotels in Piste
A recent review
4 of 5 stars Reviewed July 14, 2014
Pitchounette20 Saint Nicolas, Belgium
Write a Review

196 reviews from our community

Traveler rating
    43
    97
    39
    15
    2
See reviews for
35
98
8
2
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (196)
  • Mar-May only
    (47)
  • Jun-Aug only
    (39)
  • Sep-Nov only
    (55)
  • Dec-Feb only
    (55)
All months
There are newer reviews for Hotel Chichen Itza
See the most recent reviews
Saint Nicolas, Belgium
Top Contributor
177 reviews 177 reviews
53 hotel reviews
102 helpful votes 102 helpful votes
4 of 5 stars Reviewed July 14, 2014

Very convenient hotel to spend the night if you want to visit Chichen Itza very early the next day. Rooms are very clean, good beds, litlle fridge and coffee maker. Bathrooms are a bit old but very clean. Very nice swimming pool in lovely garden. Wifi at the reception, not in the rooms. Little supermarket just next to the hotel... More

Was this review helpful? Yes 2
chichenuxmal, Owner at Hotel Chichen Itza, responded to this review

Being a Top Contributor of Tripadvisor and coming from Belgium your comment is specially meaningful. We hope to be of service to you again soon! More

Prague, Czech Republic
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 11, 2014

This is probably the most modern hotel in town. It is spacious and the rooms are newly rennovated. But the best thing is staff, very friendly and helpful. Its also well situated, not too far away from Chichen Itza, but also walking distance to towns centre. we loved it

Was this review helpful? Yes 1
chichenuxmal, Owner at Hotel Chichen Itza, responded to this review

Thanks so much for your visit and your friendly review ! We hope you'll visit with us again soon. Hasta la vista ! More

Chichen Itza, Mexico
1 review
5 of 5 stars Reviewed July 9, 2014

Hello, This a comment for Ermilo, he's a great interlocutor, a great receptionist, and he knows how to solve your problem very quick ! Ask him everything you want, he will find a solution for you ! Thank you for him ! Excellent reception, Alyzée

Was this review helpful? Yes
chichenuxmal, Owner at Hotel Chichen Itza, responded to this review

Ermilo and all of us at The Hotel Chichen Itza are very grateful that you choose to stay amongst us ! Muchas Gracias> Hasta la vista ! More

Verona, Italia
Top Contributor
53 reviews 53 reviews
24 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed July 8, 2014

We stayed in the hotel for one night. It was very good but the room was very hot at our arrival (almost 30°C) at the AC took a couple of hours to decrease the temperature to 25°C. We had both a dinner and the breakfast on its restaurant, good service and good food.

Was this review helpful? Yes 1
chichenuxmal, Owner at Hotel Chichen Itza, responded to this review

Thanks for choosing to stay with us at The Hotel Chichen Itza, and for nice comments. Coming from Verona we really appreciate your visit. Come again ! Hasta la vista ! More

Usa
Senior Contributor
48 reviews 48 reviews
16 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed June 20, 2014

We arrived late in a rainy night. Front desk was helpful and helped to take our luggages to the second floor. Room was clean and old fashioned but nice. The hotel is very close to the chichen itza so that you can visit it earlier than avoid crowded visitors and get a parking lot. This is the biggest benefit from... More

Was this review helpful? Yes 1
chichenuxmal, Owner at Hotel Chichen Itza, responded to this review

Thanks for your visit and your nice comments! We are constantly improving our hotel. Rooms are being TOTALLY renovated, to bare floors and walls! Completely new bathrooms, wall to wall ! We need to live up now to the Mayaland Standards ... Much higher than anything else we have ever had. We hope to be of service to you again... More

Dudley, United Kingdom
Contributor
11 reviews 11 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed April 29, 2014

We stayed here for 3 nights as part of a tour run by Gray Line tours and booked as part of a Thompson's package (Yucatan Explorer). The room was comfortable and clean and the food was mostly good. The buffet was average but the a la carte offered a better selection when it was available. Free wifi in the bar/reception... More

Was this review helpful? Yes
chichenuxmal, Owner at Hotel Chichen Itza, responded to this review

Thanks for your visit and your good comments! We appreciate you taking the Yucatan Explorer tour by Mayaland/Gray Line Cancun. We look forward to your next visit. Hasta la vista! More

Bradford, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 27, 2014

You can get to the sites early from this hotel. Its a good basic travellors hotel , just what we needed. Unique feature are the great tailed grackle's , hundreds of them, noisy dawn and dusk but I loved the sounds of the forest, so many. made the jet lag a lot easier. Try the black bean paste, fried potato... More

Was this review helpful? Yes
chichenuxmal, Owner at Hotel Chichen Itza, responded to this review

Thanks for your visit! We look forward to serving you again in our remodeled rooms. Hasta la vista! More

Brussels, Belgium
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 27, 2014

The hotel is well located on the main road, close to Chichen Itza. Perfect to be the first one on the site ! The rooms are big, clean and confortables but a little bit dark. Nice garden with swimming pool. Wifi is available for free in the lobby. The restaurant is good.

Was this review helpful? Yes 1
chichenuxmal, Owner at Hotel Chichen Itza, responded to this review

Thanks for your visit and your good comments. We hope to be of service to you again in the future. Until then, may you enjoy safe travels. More

Falkirk, Scotland,UK
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed March 16, 2014

We stayed at the hotel as part of the Thomson Yucatan Explorer Tour. It is a great base for exploring the area around it but wouldn't want to stay here for more than a few nights. The rooms are ok, they are clean and have plenty of space. We were woken up every morning by the birds outside but we... More

Was this review helpful? Yes
chichenuxmal, Owner at Hotel Chichen Itza, responded to this review

Thank you for staying with us while visiting Chichen Itza. Your good comments are not reflected on your final score; We wonder why. Our staff tries very hard to please our guests. They are sad your comments do not reflect their efforts. Have a safe return. More

Sweden
Contributor
20 reviews 20 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 16, 2014

Perfectly adequate hotel located on the main road of Pisté, the closest town to Chichen Itza. Easy safe parking, clean and spacious rooms and good wifi in the lobby area. Good price for the location - 5 minute drive to the main entrance of Chichen Itza. In-house restaurant (which we didn't try), pool (again, didn't try) and nice restaurant across... More

Was this review helpful? Yes
chichenuxmal, Owner at Hotel Chichen Itza, responded to this review

Thanks for visiting Chichen Itza and staying with us! We are all happy you enjoyed your stay amongst us and hope to see you return again. Hasta la vista! More

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Hotel Chichen Itza? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Chichen Itza

Address: Main Street Piste, Piste 97751, Mexico (Formerly Best Western)
Location: Mexico > Yucatan Peninsula > Yucatan > Piste
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hotel Chichen Itza 2.5*
Number of rooms: 44
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Travelocity, Priceline, Expedia, Hotels.com, Odigeo, TripOnline SA and Tingo so you can book your Hotel Chichen Itza reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Chichen Itza Hotel

177 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (114)
Viewed
Room/suite (24)
Viewed
Pool/beach area (14)
Viewed
Family/play areas (2)
Viewed
Hotel & grounds (28)
Viewed
Dining (3)
Viewed
View from room (3)
Viewed
Other (40)

Management photos: Courtesy of the property manager

Viewed
All management photos (64)
Viewed
Hotel & grounds (8)
Viewed
Dining (2)
Viewed
Room/suite (10)
Viewed
Pool/beach area (1)
Viewed
Bathroom (1)
Viewed
Other (42)
Hotels you might also like...
Check In Check Out
Price Your Stay