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Hotel Chichen Itza

#1 of 3 Hotels in Piste
Certificate of Excellence
Main Street Piste, Piste 97751, Mexico (Formerly Best Western)
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Hotel Chichen Itza
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Hotel Chichen Itza
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275 reviews from our community

Traveler rating
    61
    137
    55
    19
    3
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48
147
13
3
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed yesterday NEW

We stayed here for three nights, as a base for visiting Chichen Itza, Riu Lagartos etc. Staff could not do enough, great service, reasonable prices, rooms clean and comfortable. Would recommend this hotel for visiting the area.

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Reading, UK
Top Contributor
76 reviews 76 reviews
71 hotel reviews
103 helpful votes 103 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed 2 night here, location was great as it was only a few minutes drive to the entrance of the site. Pros - Easy to find - Recently updated hotel, quiet rooms and friendly staff; efficient check in process - Wifi good but only available in the lobby - Pool was not big but because there were only a handful,... More 

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chichenuxmal, Owner at Hotel Chichen Itza, responded to this review

Thanks for your visit ! We provide FREE, open, easy to use WiFi. The best found in and near Chichen Itza. Come back soon ! More 

sunny devon
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for 1 night as it is very close to the ruins. On arrival we were given a free upgrade to a pool view room rather than the standard room we booked. The room we had (5) was not huge, but big enough for an over night stay. I think if yo book try to get a pool view... More 

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chichenuxmal, Owner at Hotel Chichen Itza, responded to this review

Thanks for your visit ! More 

Sale, United Kingdom
Contributor
19 reviews 19 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed three nights at this hotel which is very close to the Chichén Itza pyramid site. It is very clean and comfortable. Lucia, the manageress and her staff make you feel so welcome that it could be a family run hotel that you are staying in. Free wifi is available only in the lobby area. We were on the first... More 

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chichenuxmal, Owner at Hotel Chichen Itza, responded to this review

Thanks for staying with us and for your objective, fine comments on your experience while with us. May you always enjoy safe and happy travels. Hasta la vista ! More 

Washington DC
Contributor
17 reviews 17 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

There's nothing bad about this hotel, nor anything really stand-out. You can expect a clean place to put your head down for the night, for what you would expect to pay. The furnishings and fixtures are out of date, but that's not surprising. About :30 minutes after I was checked in and resting on my bed, someone unlocked my door... More 

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chichenuxmal, Owner at Hotel Chichen Itza, responded to this review

I could NOT disagree more ! We provide great value for the money. I know of no other hotel in the world with the service, location and ambiance that the hotel Chichen Itza provides for under $50 USD a night. Experienced travelers and any one with a little common sense realizes that you do not pay for soda and expect... More 

Wirral UK
Top Contributor
538 reviews 538 reviews
167 hotel reviews
445 helpful votes 445 helpful votes
4 of 5 stars Reviewed 3 weeks ago

A pleasant hotel in the center of Piste and only a few minutes walk to the entrance of the Chichen Itza site. It's also very conveniently located between Cancun and Merida and easy to find on Piste high street. A good size room with a comfy king bed. Plenty of storage space. Good aircon. TV with dozens of Spanish channels... More 

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chichenuxmal, Owner at Hotel Chichen Itza, responded to this review

Thanks for your visit and your very pleasant comments on your experience while with us. Hasta la vista ! More 

Frankfurt, Germany
1 review
4 of 5 stars Reviewed April 16, 2015

My wife and I stayed there for one night on our way from Cancun to Merida. While being located on the main road of Piste it offers a rather peaceful experience because of the garden and the hotel's layout that faces away from the street. In walking distance (30m) you have a 7-11 and some food stands that make grilled... More 

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chichenuxmal, Owner at Hotel Chichen Itza, responded to this review

Thanks for your visit and your nice comments on your experience while with us. Muchas Gracias ! More 

Spalding, United Kingdom
Senior Contributor
34 reviews 34 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 14, 2015

We arrived at this hotel after we finally escaped Cancun airport plus 2 hour drive. That first drink at the bar was nectar, but at a cost. We only had American dollars on us and when we ask to pay we were only given 10 pestos to the $, when the exchange was nearer to 15 to the $. Apart... More 

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chichenuxmal, Owner at Hotel Chichen Itza, responded to this review

We are all happy to learn we provided you with a WELCOME REST. Come back and see us soon ! More 

London, UK
Top Contributor
165 reviews 165 reviews
60 hotel reviews
359 helpful votes 359 helpful votes
2 of 5 stars Reviewed April 11, 2015

I stayed at the Hotel Chichén Itzá in early March 2015 for a 1-night stay, enroute from flying into Cancun for a next-day early visit to the impressive Chichén Itzá archaeological site on the first stage of my 18-day 'Mysteries of the Maya' holiday operated by Voyages Jules Verne. For such a VERY short stay this hotel (we arrived late... More 

Was this review helpful? Yes 1
chichenuxmal, Owner at Hotel Chichen Itza, responded to this review

In your impressively extensive review (after all, you just stayed for one night), you fail to mention VALUE. Where in the world do you rent a room for under $50 USD a night in a charming environment, on a very good location with good service ? You choose to stay in one of our yet to be remodeled rooms, for... More 

Springfield, Virginia
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 10, 2015

We stayed at the Hotel Chichen Itza for just one night on 1 Apr 2015. It was just my two kids and I and so the hotel was able to accommodate us in just one room. As I checked in they had upgraded to nicer room at no additional charge. The manager and assistants spoke very good English and were... More 

Was this review helpful? Yes 2
chichenuxmal, Owner at Hotel Chichen Itza, responded to this review

Thanks for visiting Chichen Itza and our hotel and your very nice comments on your experience while with us. We all appreciate them. Comed back soon. Hasta la vista ! More 

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