We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 3 Piste hotels

Hotel Chichen Itza

2.5 of 5 Hotel   |   Main Street Piste, Piste 97751, Mexico (Formerly Best Western)
Hotel amenities
Hotel Chichen Itza
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Save Saved
You added Hotel Chichen Itza to your Saves list
75%
Ranked #1 of 3 Hotels in Piste
A recent review
5 of 5 stars reviewed 2 weeks ago
Burma85 Yangon (Rangoon), Myanmar
Write a Review

188 reviews from our community

Traveler rating
    38
    95
    38
    15
    2
See reviews for
32
96
8
2
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (188)
  • Mar-May only
    (47)
  • Jun-Aug only
    (39)
  • Sep-Nov only
    (47)
  • Dec-Feb only
    (55)
All months
Yangon (Rangoon), Myanmar
Senior Contributor
32 reviews 32 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

First the negatives: no wifi in rooms. Other than that, rooms were comfortable and clean. Hotel was mostly empty when we were there, wifi in lobby. Good air con and tv in room. Great place to base yourself and walk 30 minutes in morning to ruins. Leave hotel at 7:30 to get there right at 8am, great to have place... More

Was this review helpful? Yes 1
chichenuxmal, Owner at Hotel Chichen Itza, responded to this review

After years fighting our legacy phone company... it looks like we are on track to resolve wifi now. Thanks for your visit. Come back soon! More

Aqaba, Jordan
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My girlfriend and I spend one night at the chichen itza the day before we visit the Mayan ruins. Very nice hotel recently renovated, the garden with the pool is lovely and most important the price is affordable. We even had an upgrade to a better for the same price. The room are very specious and clean with a big... More

Was this review helpful? Yes 1
chichenuxmal, Owner at Hotel Chichen Itza, responded to this review

Thanks for your visit! ....And yes, you very nice comments. Hasta la vista! More

Lubbock, Texas
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I am a graduate student interested in the site of Chichen Itza and came to see the ruins. This hotel had really good reviews via TripAdvisor so we selected it for our 4 day stay. I was pleasantly surprised. The rates were really good and I know that can sometimes mean sacrificing certain comforts (in the United States anyways). That... More

Was this review helpful? Yes 2
chichenuxmal, Owner at Hotel Chichen Itza, responded to this review

What a nice review of your experience wile with us! Muchas Gracias !! You nicely summed up what the Hotel Chichen Itza is all about. And yes, I could not agree more with you, regarding our pricing and what you get for it. Easily one third the cost of a similar hotel in the States. No comparison when it comes... More

Contributor
14 reviews 14 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 6, 2014

We stay here every time we go see the ruins of chichen itza. Clean rooms, not fancy but they have a/c hot water a huge swimming pool and garden area. Close to everything in town. Quiet and clean and friendly, owner is an american so of course speaks english. Best deal in the town!!!! Craig and lorena

Was this review helpful? Yes 2
chichenuxmal, Owner at Hotel Chichen Itza, responded to this review

Thanks for visiting with us and for your Great comments! We look forward to your return. Hasta La Vista ! More

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 4, 2014

On arrival we were welcomed with a tequila sunrise from very friendly staff. Hotel grounds were very pleasant, room was very nice, two large comfortable beds, air con, fridge and tv. Nice little extras such as toiletries. Only down sides -Couldnt get wifi anywhere in hotel and food menu repetitive and basic. Convenient location right by 24hour shop and wonderful... More

Was this review helpful? Yes 1
chichenuxmal, Owner at Hotel Chichen Itza, responded to this review

Thanks for your visit and your nice comments! WiFi is a big challenge in and around Chichen Itza. Our national phone company is working on it, not an easy task when you realize the archeological obstacles to be solved. We are told is just a matter of a few more days, after years of patiently dealing with all involved! We... More

Belfast, United Kingdom
Top Contributor
64 reviews 64 reviews
11 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed August 30, 2014

This was our first hotel on the Thomson Yucatan tour and we stayed three nights. The hotel is quite small and the bedrooms are quite rustic. The air conditioning units in the bedrooms were not great. Our wifi was good but that was because we were directly over the bar. The pool was nicely surrounded by gardens. The best part... More

Was this review helpful? Yes 1
chichenuxmal, Owner at Hotel Chichen Itza, responded to this review

We are happy that you enjoyed our cuisine in your first taste of Mexico ! Saludos y muchas gracias. More

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 25, 2014 via mobile

The room is clean with garden view and the located near chichen itza archeology site. There is a nice swimming pool and clean. Piste city is very close the hotel you can go by walk. Ermilo working there is nice person who can help you at anytime and very friendly. You can relax and have a good time here.

Was this review helpful? Yes 1
chichenuxmal, Owner at Hotel Chichen Itza, responded to this review

Nice to read that your time while with us was enjoyable and relaxing. We look forward to welcoming you back to you Casa in Chichen Itza. Hasta la vista ! More

Worcester, United Kingdom
Top Contributor
59 reviews 59 reviews
13 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed August 19, 2014

First impressions are good. The outside looks great and they boast newly refurbished rooms! Inside? We didn't get a refurbished room. It had everything, but didn't feel new. Blue, dark and light woods (did see other rooms, all dark wood and looked nicer, but nothing more than aesthetics) ROOM - two double beds, ensuite, toiletries (shampoo, soap, moisturiser, sewing kit,... More

Was this review helpful? Yes 1
chichenuxmal, Owner at Hotel Chichen Itza, responded to this review

Thanks for your visit and your née comments! We ook forward to your return. Hasta la vista ! More

Stoke-on-Trent, England, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 17, 2014

After an eight hour flight, two hours going through the airport and a further two and a half hour trip. What we found That this at this hotel was exactly what we needed to recharge our batteries. The room was lovely and everywhere was so clean, the staff welcoming and service and food great. The location was on the main... More

Was this review helpful? Yes 1
chichenuxmal, Owner at Hotel Chichen Itza, responded to this review

How nice to read that your experience while with us was an excellent start of your holiday ! We look forward to being your host again. Hasta la vista! More

King's Lynn, United Kingdom
1 review
5 of 5 stars Reviewed August 2, 2014

I have never written a review on Trip Advisor before, but I thought I had better say what a lovely time we had here. As we were backpacking this was our "treat" stay in a hotel for 2 nights and it was lovely, very clean rooms, comfy beds, everything you needed. The attention to detail was great (cute rocking chairs,... More

Was this review helpful? Yes
chichenuxmal, Owner at Hotel Chichen Itza, responded to this review

Thanks for your visit and your wonderful comments ! Luis, Ermilo and all of us at The Hotel Chichen itza wish you happy and safe travels. Hasta la vista! More

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Hotel Chichen Itza? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Chichen Itza

Address: Main Street Piste, Piste 97751, Mexico (Formerly Best Western)
Location: Mexico > Yucatan Peninsula > Yucatan > Piste
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hotel Chichen Itza 2.5*
Number of rooms: 44
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Expedia, Booking.com, Priceline, Hotels.com, Orbitz, Odigeo and Tingo so you can book your Hotel Chichen Itza reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Chichen Itza Hotel

177 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (114)
Viewed
Room/suite (24)
Viewed
Pool/beach area (14)
Viewed
Family/play areas (2)
Viewed
Hotel & grounds (28)
Viewed
Dining (3)
Viewed
View from room (3)
Viewed
Other (40)

Management photos: Courtesy of the property manager

Viewed
All management photos (64)
Viewed
Hotel & grounds (8)
Viewed
Dining (2)
Viewed
Room/suite (10)
Viewed
Pool/beach area (1)
Viewed
Bathroom (1)
Viewed
Other (42)
Hotels you might also like...
Check In Check Out
Price Your Stay