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Hotel Chichen Itza

#1 of 3 Hotels in Piste
Certificate of Excellence
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Main Street Piste, Piste 97751, Mexico (Formerly Best Western)
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1 room 1 adult
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Hotel Chichen Itza
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333 Reviews from our TripAdvisor Community

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Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

It's cosy and has a nice pool, but unfortunately we had a room out to the street which was kind of noisy. Ask for a room with pool view then you won't have that problem. The pool area was really nice at nighttime and the staff very friendly (they wanted to open the restaurant before time because our kids were... More 

Helpful?
Thank Liv B
chichenuxmal, Owner at Hotel Chichen Itza, responded to this review

We are cosy and a great value for the money.... better than anything other hotel in our category. Guaranteed. Thanks for your visit. More 

Sydney
Level Contributor
27 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

On the drive from Cancun to Chichen Itza, was half expecting this to be a dusty dated joint based on the general surroundings but was pleasantly surprised by the cleanliness and spaciousness of the hotel. Very easy to find on the LHS of the road heading to the Mayan ruins. Staff helpful but not a lot of information available about... More 

Helpful?
Thank Water_lovers_Sydney
chichenuxmal, Owner at Hotel Chichen Itza, responded to this review

Thanks for your visit. We are soundproofing those rooms facing the street, having completed a few already. The majority of our rooms (Superior category) face our beautiful gardens, are ample, new and peaceful, and are offered at rates unavailable in any vacation destination we know of in the entire world. Truly. We hope to be of service to you again.... More 

Chicago IL
Level Contributor
69 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My husband and I stayed here for the nights of 12/31 and 1/1. We wanted an economical place near Chichen-itza as we had arranged a private tour for New Year's Day. I originally booked a standard room, but after reading reviews on TA, contacted the hotel directly to upgrade to a superior room thinking it would be quieter. To assure... More 

Helpful?
1 Thank blondewithabrain
chichenuxmal, Owner at Hotel Chichen Itza, responded to this review

Thanks for your visit and for taking the time to post such a smart, extensive review of your experience with us. We look forward to being your hosts again. Safe travels ! More 

Melbourne, Australia
Level Contributor
115 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed December 20, 2015 via mobile

All the staff here were extremely helpful, friendly and tolerant of my bad Spanish, Efrain in particular. The hotel is at the entrance to the town of Piste coming from Chichen Itza. It's only a 20 minute walk from the hotel to the ruins so you can get there at 8.00am when it opens and avoid the mass tour groups... More 

Helpful?
1 Thank Konrad M
chichenuxmal, Owner at Hotel Chichen Itza, responded to this review

Thank you for your visit and you smart, nice comments and praise for Efrain and the friendliness of our collaborators. Hasta la vista ! More 

New York City
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed December 16, 2015

After many years of staying at this Hotel I have something negative to say about it. Our last stay was on March 7,2015. My Wife and I came to piste to visit friends we have made over the years. We looked forward to staying at our favorite hotel in the Chicken-itza area. There were no hand towels or face clothes... More 

Helpful?
Thank carlOsstnewyOrkcity
chichenuxmal, Owner at Hotel Chichen Itza, responded to this review

Dear client: You are right. Our front desk people made a mistake in addressing the towel issue the way they did. Please excuse the situation. It will not happen again. They ignored our policy on the matter. We greatly appreciate your patronage. The fact that you are a repeat client is special to us. We look forward to having the... More 

Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed December 6, 2015

It is a big hotel. The people there went out of their way to be helpful and nice. It is quite close to Chichen Itza. When we arrived the offered us a room upgrade without extra cost, and without us even asking them. Try to get the rooms towards the back, because they are a bit quieter, but there is... More 

Helpful?
1 Thank Regina S
chichenuxmal, Owner at Hotel Chichen Itza, responded to this review
Google Translation

Gracias por su visita. Hasta la vista ! More 

nanaimo,
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed December 6, 2015

Clearly a formerly grand hotel, still maintains lovely pool and grounds. Comfortable bed, excellent staff..especially the front desk. Built to accommodate large tours, so the restaurant is large and auditorium like. Local specialties are good. Service is quick to allow for tours and those eager to get to ruins. So close to the ruins that if you are not with... More 

Helpful?
Thank vickeri
chichenuxmal, Owner at Hotel Chichen Itza, responded to this review

Thanks for visiting Chichen Itza and staying with us. We look forward to your visit again; come with more time to enjoy the wonders that surround us. Hasta la vista ! More 

Stockton on Tees
Level Contributor
304 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 157 helpful votes
5 of 5 stars Reviewed November 24, 2015

We were very heavily delayed so it was 2.30 am local time by the time we arrived- 8 hours late. A large plate of sandwiches awaited us even though all we wanted to do was to crash out. Very clean super friendly and hospitable staff. Pleasant balcony around swimming pool. Semi covered lounge with bar- very pleasant and reasonably priced.... More 

Helpful?
Thank theflyingdoctor
chichenuxmal, Owner at Hotel Chichen Itza, responded to this review

Thanks for your visit ! Come back again with more time to enjoy the many wonders that surround us. Hasta la vista ! More 

Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed November 17, 2015

The pool was lovely with a great surrounding. The restaurant didn't have much atmosphere and I didn't like my meal but the food was ok and big cocktails. The rooms Looked lovely and everything was very clean. Helpful staff.

Helpful?
Thank KCmermaid
chichenuxmal, Owner at Hotel Chichen Itza, responded to this review

Thanks for your patronage. Come back and stay a few days ! Enjoy the many wonders that surround us and our exceptionally friendly service. Hasta la vista ! More 

Grimbergen, Belgium
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed November 15, 2015 via mobile

Very nice, quiet and clean hotel with cute decorations. The staff is very friendly, helpful and always smiling. the food is good and served very quickly but there is not that much choice on the menu. The hotel is perfectly located which means almost next to the archeological site Chichen Itza and right in the middle of Piste.

Helpful?
Thank Tisha2411
chichenuxmal, Owner at Hotel Chichen Itza, responded to this review

Thanks for visiting us. Hasta la vista ! More 

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