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All 3 Piste hotels

Hotel Chichen Itza

2.5 of 5 Hotel   |   Main Street Piste, Piste 97751, Mexico (Formerly Best Western)
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72%
Ranked #1 of 3 hotels in Piste
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  • Reviews (173)
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173 people have reviewed this hotel

Traveler rating
    32
    85
    39
    15
    2
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27
88
8
1
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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English first
Vadodara, India
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The title really says it all... there would be no reason to stay at this place for any longer than one night (and I do not know what you would do in the area if you did). You get there in the evening, get a good nights sleep, and then get up to get to the Chichen Itza the minute... More

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Saint Nicolas, Belgium
Top Contributor
149 reviews 149 reviews
48 hotel reviews
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed 1 week ago

Very convenient hotel to spend the night if you want to visit Chichen Itza very early the next day. Rooms are very clean, good beds, litlle fridge and coffee maker. Bathrooms are a bit old but very clean. Very nice swimming pool in lovely garden. Wifi at the reception, not in the rooms. Little supermarket just next to the hotel... More

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chichenuxmal, Owner at Hotel Chichen Itza, responded to this review

Being a Top Contributor of Tripadvisor and coming from Belgium your comment is specially meaningful. We hope to be of service to you again soon! More

Prague, Czech Republic
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This is probably the most modern hotel in town. It is spacious and the rooms are newly rennovated. But the best thing is staff, very friendly and helpful. Its also well situated, not too far away from Chichen Itza, but also walking distance to towns centre. we loved it

Was this review helpful? Yes 1
chichenuxmal, Owner at Hotel Chichen Itza, responded to this review

Thanks so much for your visit and your friendly review ! We hope you'll visit with us again soon. Hasta la vista ! More

Chichen Itza, Mexico
1 review
5 of 5 stars Reviewed 1 week ago

Hello, This a comment for Ermilo, he's a great interlocutor, a great receptionist, and he knows how to solve your problem very quick ! Ask him everything you want, he will find a solution for you ! Thank you for him ! Excellent reception, Alyzée

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chichenuxmal, Owner at Hotel Chichen Itza, responded to this review

Ermilo and all of us at The Hotel Chichen Itza are very grateful that you choose to stay amongst us ! Muchas Gracias> Hasta la vista ! More

Verona, Italia
Senior Contributor
39 reviews 39 reviews
21 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed in the hotel for one night. It was very good but the room was very hot at our arrival (almost 30°C) at the AC took a couple of hours to decrease the temperature to 25°C. We had both a dinner and the breakfast on its restaurant, good service and good food.

Was this review helpful? Yes 1
chichenuxmal, Owner at Hotel Chichen Itza, responded to this review

Thanks for choosing to stay with us at The Hotel Chichen Itza, and for nice comments. Coming from Verona we really appreciate your visit. Come again ! Hasta la vista ! More

Usa
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We arrived late in a rainy night. Front desk was helpful and helped to take our luggages to the second floor. Room was clean and old fashioned but nice. The hotel is very close to the chichen itza so that you can visit it earlier than avoid crowded visitors and get a parking lot. This is the biggest benefit from... More

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chichenuxmal, Owner at Hotel Chichen Itza, responded to this review

Thanks for your visit and your nice comments! We are constantly improving our hotel. Rooms are being TOTALLY renovated, to bare floors and walls! Completely new bathrooms, wall to wall ! We need to live up now to the Mayaland Standards ... Much higher than anything else we have ever had. We hope to be of service to you again... More

Dudley, United Kingdom
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed April 29, 2014

We stayed here for 3 nights as part of a tour run by Gray Line tours and booked as part of a Thompson's package (Yucatan Explorer). The room was comfortable and clean and the food was mostly good. The buffet was average but the a la carte offered a better selection when it was available. Free wifi in the bar/reception... More

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chichenuxmal, Owner at Hotel Chichen Itza, responded to this review

Thanks for your visit and your good comments! We appreciate you taking the Yucatan Explorer tour by Mayaland/Gray Line Cancun. We look forward to your next visit. Hasta la vista! More

Bradford, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 27, 2014

You can get to the sites early from this hotel. Its a good basic travellors hotel , just what we needed. Unique feature are the great tailed grackle's , hundreds of them, noisy dawn and dusk but I loved the sounds of the forest, so many. made the jet lag a lot easier. Try the black bean paste, fried potato... More

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chichenuxmal, Owner at Hotel Chichen Itza, responded to this review

Thanks for your visit! We look forward to serving you again in our remodeled rooms. Hasta la vista! More

Brussels, Belgium
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 27, 2014

The hotel is well located on the main road, close to Chichen Itza. Perfect to be the first one on the site ! The rooms are big, clean and confortables but a little bit dark. Nice garden with swimming pool. Wifi is available for free in the lobby. The restaurant is good.

Was this review helpful? Yes 1
chichenuxmal, Owner at Hotel Chichen Itza, responded to this review

Thanks for your visit and your good comments. We hope to be of service to you again in the future. Until then, may you enjoy safe travels. More

Falkirk, Scotland,UK
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed March 16, 2014

We stayed at the hotel as part of the Thomson Yucatan Explorer Tour. It is a great base for exploring the area around it but wouldn't want to stay here for more than a few nights. The rooms are ok, they are clean and have plenty of space. We were woken up every morning by the birds outside but we... More

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chichenuxmal, Owner at Hotel Chichen Itza, responded to this review

Thank you for staying with us while visiting Chichen Itza. Your good comments are not reflected on your final score; We wonder why. Our staff tries very hard to please our guests. They are sad your comments do not reflect their efforts. Have a safe return. More

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Additional Information about Hotel Chichen Itza

Address: Main Street Piste, Piste 97751, Mexico (Formerly Best Western)
Location: Mexico > Yucatan Peninsula > Yucatan > Piste
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hotel Chichen Itza 2.5*
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Also Known As:
Chichen Itza Hotel

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Amenities

Bar / Lounge Beverage Selection Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Class
Official Description (provided by the hotel)
Great local ambiance with the comfort of being in the center of the town of Piste, less than one mile from the archaeological site of Chichen Itza. Recently renovated, the hotel features gracious rooms overlooking a tropical garden with pool, restaurant, bar, parking lot, sat tv, free internet for our guests. ... more   less 
Number of rooms
44

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