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Hotel Chichen Itza

#1 of 3 Hotels in Piste
Certificate of Excellence
Main Street Piste, Piste 97751, Mexico (Formerly Best Western)
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Hotel Chichen Itza
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283 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
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Spain
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

booked this hotel as on our vacation we want to know archeological sites and towns in mexico, this hotel is 2 minutes from the ruins of Chichen Itza is very quiet for my taste is clean only that the staff is not very friendly with exepcion the receptionist that we help with suggestions of activities that we could make. This... More 

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chichenuxmal, Owner at Hotel Chichen Itza, responded to this review

Thanks for visiting our hotel. Come back again ! More 

New York
Level Contributor
40 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

We stayed at this hotel out of nostalgia. I had stayed here a couple of times before and liked it. I believe it's were the original archaeologists stayed. She's a grand old lady but showing some wear and tear in areas. The staff is great and very helpful. They suggested the new planetarium show on the grounds and we enjoyed... More 

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chichenuxmal, Owner at Hotel Chichen Itza, responded to this review

Thanks for visiting us again for the third time ! Hasta la vista. More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 27, 2015

We stayed here for three nights, as a base for visiting Chichen Itza, Riu Lagartos etc. Staff could not do enough, great service, reasonable prices, rooms clean and comfortable. Would recommend this hotel for visiting the area.

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chichenuxmal, Owner at Hotel Chichen Itza, responded to this review

Thanks for staying at the Hotel Chichen Itza and your nice comments on your experience during the 3 days we had the pleasure of serving you. Hasta la vista ! More 

Reading, UK
Level Contributor
76 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
4 of 5 stars Reviewed May 24, 2015

Stayed 2 night here, location was great as it was only a few minutes drive to the entrance of the site. Pros - Easy to find - Recently updated hotel, quiet rooms and friendly staff; efficient check in process - Wifi good but only available in the lobby - Pool was not big but because there were only a handful,... More 

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chichenuxmal, Owner at Hotel Chichen Itza, responded to this review

Thanks for your visit ! We provide FREE, open, easy to use WiFi. The best found in and near Chichen Itza. Come back soon ! More 

sunny devon
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 15, 2015

Stayed here for 1 night as it is very close to the ruins. On arrival we were given a free upgrade to a pool view room rather than the standard room we booked. The room we had (5) was not huge, but big enough for an over night stay. I think if yo book try to get a pool view... More 

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chichenuxmal, Owner at Hotel Chichen Itza, responded to this review

Thanks for your visit ! More 

Sale, United Kingdom
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed May 12, 2015

Stayed three nights at this hotel which is very close to the Chichén Itza pyramid site. It is very clean and comfortable. Lucia, the manageress and her staff make you feel so welcome that it could be a family run hotel that you are staying in. Free wifi is available only in the lobby area. We were on the first... More 

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chichenuxmal, Owner at Hotel Chichen Itza, responded to this review

Thanks for staying with us and for your objective, fine comments on your experience while with us. May you always enjoy safe and happy travels. Hasta la vista ! More 

Washington DC
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed May 10, 2015

There's nothing bad about this hotel, nor anything really stand-out. You can expect a clean place to put your head down for the night, for what you would expect to pay. The furnishings and fixtures are out of date, but that's not surprising. About :30 minutes after I was checked in and resting on my bed, someone unlocked my door... More 

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chichenuxmal, Owner at Hotel Chichen Itza, responded to this review

I could NOT disagree more ! We provide great value for the money. I know of no other hotel in the world with the service, location and ambiance that the hotel Chichen Itza provides for under $50 USD a night. Experienced travelers and any one with a little common sense realizes that you do not pay for soda and expect... More 

Wirral UK
Level Contributor
539 reviews
167 hotel reviews
common_n_hotel_reviews_1bd8 455 helpful votes
4 of 5 stars Reviewed May 5, 2015

A pleasant hotel in the center of Piste and only a few minutes walk to the entrance of the Chichen Itza site. It's also very conveniently located between Cancun and Merida and easy to find on Piste high street. A good size room with a comfy king bed. Plenty of storage space. Good aircon. TV with dozens of Spanish channels... More 

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chichenuxmal, Owner at Hotel Chichen Itza, responded to this review

Thanks for your visit and your very pleasant comments on your experience while with us. Hasta la vista ! More 

Frankfurt, Germany
1 review
4 of 5 stars Reviewed April 16, 2015

My wife and I stayed there for one night on our way from Cancun to Merida. While being located on the main road of Piste it offers a rather peaceful experience because of the garden and the hotel's layout that faces away from the street. In walking distance (30m) you have a 7-11 and some food stands that make grilled... More 

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chichenuxmal, Owner at Hotel Chichen Itza, responded to this review

Thanks for your visit and your nice comments on your experience while with us. Muchas Gracias ! More 

Spalding, United Kingdom
Level Contributor
40 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed April 14, 2015

We arrived at this hotel after we finally escaped Cancun airport plus 2 hour drive. That first drink at the bar was nectar, but at a cost. We only had American dollars on us and when we ask to pay we were only given 10 pestos to the $, when the exchange was nearer to 15 to the $. Apart... More 

Was this review helpful? Yes 1
chichenuxmal, Owner at Hotel Chichen Itza, responded to this review

We are all happy to learn we provided you with a WELCOME REST. Come back and see us soon ! More 

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