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Royal Phuket City Hotel

154 Phang Nga Road, Phuket Town, Phuket 83000, Thailand
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Royal Phuket City Hotel
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Ranked #115 of 171 Hotels in Phuket Town
A recent review
4 of 5 stars reviewed 1 week ago
FrogTravellingOn Perth, Australia
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187 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
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Perth, Australia
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

Dropped into their front restaurant for a quick lunch whilst doing a walking tour of old Phuket. Very fast service which was appreciated, good food, friendly staff, clean facilities. Would check this hotel out if returning in future.

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Lake Orion, Michigan
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 11, 2015

While in Thailand for two weeks, we stayed here only one night, to attend an early morning traditional Thai wedding held in one of the hotel ballrooms. It's central to Phuket Town, easy walking distance to lots of restaurants and shops. The hotel rooms are fine, clean, zero issues. The overall hotel feels a bit tired, but it's safe and... More 

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Bangkok, Thailand
Top Contributor
82 reviews 82 reviews
45 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed March 6, 2015

We stayed two nights there. Nice staff overall, but poor maid service (did not re[ace towels, bath mat nor face towels). Two maintenance issues, but both were taken care of efficiently. This is a non smoking hotel, but the Chinese tour groups smoke in the rooms. This is the best value and quite decent hotel in Phuket Town thus far.

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2 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed January 18, 2015

Everything about this hotel is bad from the staff at check in to the breakfast the next day! i could write a list but i havent got a day spare!! We checked out and lost the money we paid in advance it was that bad DO NOT STAY HERE!!!

Was this review helpful? Yes 5

Travelers are raving about these Phuket Town hotels

Phuket, Thailand
18 reviews 18 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed November 10, 2014 via mobile

A few steps from Phuket Town. We were tired from a big day in Phuket. We found that this hotel still has a room available for day use. The royal phuket city located in superb area. Check-in was very swift. The room was very clean. The restaurant was fabulous. the waiter and waitress were nice. A big THANK YOU to... More 

Was this review helpful? Yes 2
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed October 27, 2014

This was our third stay at the "City" in about four years. The hotel needs a revamp, rooms and corridors getting rather shabby. We only had tepid hot water ( lucky it's Phuket ), which wasn't rectified despite our reporting the problem.The superior room however, was of a good size, had the normal standard facilities, with efficient air conditioning. The... More 

Was this review helpful? Yes 3
Top Contributor
62 reviews 62 reviews
19 hotel reviews
49 helpful votes 49 helpful votes
2 of 5 stars Reviewed May 29, 2014

Stayed here twice, once in a Superior suite and the other time in a standard room. I also saw the standard rooms of some friends staying there. The guest rooms are looking tired and quite shabby in places. Also find it annoying that wifi has to be paid for, when most hotels give this free. Breakfast was quite poor. One... More 

Was this review helpful? Yes 4
Copenhagen Region, Denmark
Senior Contributor
30 reviews 30 reviews
26 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed May 18, 2014

Our first room had a very bad smell, and we had to get another room. The carpets in the halls, also seemed quite old, and maybe could have been cleaned better. We liked the location in the center of Phuket town, but maybe the value for money could be better. Their 154 Cafe is nice for a lunch.

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Killarney, Ireland
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 16, 2014

We went there to take advantage of a special weekend offer (50% discount).For that price it was a very good value. A read through the reviews show some unhappy customers have stayed at the Royal Phuket City Hotel. However, when you stay at this hotel remember it's nearly 20 years old and you can't use the same criteria as for... More 

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Top Contributor
68 reviews 68 reviews
41 hotel reviews
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed April 3, 2014 via mobile

We booked this hotel very last minute as we were unhappy with another hotel. The hotel has seen better days and some of the carpets were stained, but the rooms were very clean and the beds were comfortable. They have a very good restaurant downstairs. We would stay again

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Hotel & grounds (19)
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