We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Centara Grand West Sands Resort & Villas Phuket

Certificate of Excellence
65 Moo 4, Mai Khao Soi 4, Phuket Town, Phuket 83110, Thailand
Hotel amenities
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Professional photos
Centara Grand West Sands Resort & Villas Phuket
View Map
Add Photo Write a Review

659 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    242
    199
    99
    62
    57
See reviews for
408
84
8
19
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (130)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
  • All months
    (659)
  • Mar-May only
    (175)
  • Jun-Aug only
    (211)
  • Sep-Nov only
    (111)
  • Dec-Feb only
    (162)
All months
Thailand
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

When i drove a car to find out this hotel, it is very hard to see its signage. There was a big signage, but there is no hint to inform guests that they had to turn right now. When i checked-in, almost are quite good. However, i found a lot of problems when i arrived to my room. The 1st,... More 

Was this review helpful? Yes 1
Hong Kong, China
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 1 week ago

Every single person thinking of staying at this hotel should ask themselves, ‘How can Centara Grand West be 5-star luxury hotel when it is right next to the runway of Phuket airport, it primarily caters for package tourists and it is a timeshare?’ Despite what Centara claims on its website, it's really a 3-star hotel with some 4-star facilities and... More 

Was this review helpful? Yes 1
1 review
4 of 5 stars Reviewed 1 week ago

We visited this hotel august 2015. Food is good, swimming pools are great for the kids, the gardens are beautiful and well kept. The staff is friendly and helpfull; buggies drive you around the park. The bellboys are fun and even wrote our daughter a card for her birthday! Also room for improvement, of which management is well aware. We... More 

Was this review helpful? Yes
Melbourne, Australia
2 reviews
4 of 5 stars Reviewed 1 week ago

If you have kids aged 4-16 this is a good resort for 2-3 days to enjoy the Water Park. Some rooms better than others but overall resort well maintained and kids-club team 'Carpe Deum' great. We had some issues with room amenity and noise and Guest Manager Ines responded to these and, really made our time there 100% better than... More 

Was this review helpful? Yes
Mount Lebanon Governorate, Lebanon
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

it was very enjoyable it started raining and got really cold at some point so we had to leave early :( great for kids and adults the same lifeguards are very very friendly and fun!! but food service was very slow and not that good :s we entered the water park only so i know nothing about the hotel :)

Was this review helpful? Yes
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

From the moment we arrived we were disappointed. The small lobby is packed full of people waiting with luggage and there is almost no where to sit. As most people have stated in earlier post, our room was not ready for over an hour. When we arrived at our room it was missing the tv, the couch was dirty, did... More 

Was this review helpful? Yes 1
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

i stayed 9 night , it was good , and the front disk manager ms: ines lefort , she was very friendly and she tried to hellp us as she can, so just i want to say thank you. the hotel is clean but the room services and the front staf need to be improved ayman azer

Was this review helpful? Yes
Umina Beach, Australia
Level Contributor
52 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed here last October, and just stayed again during a return trip to Krabi and Phuket. For us, we stay at Centara Grand West Sands Resort as it is near to the airport, and the Splash Jungle Water Park. Each time our flight has landed around 9pm. A quick transfer to Centara, after a long flight (with time difference),... More 

Was this review helpful? Yes
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

So I actually stayed quite awhile ago but just started using tripadvisor...and I had to write a review for this place! It was really fun!!! The mini water park was great! The room we stayed in was an upgrade I believe so it was gorgeous and roomy! Great for couples. We mostly went out for nightlife and food, never really... More 

Was this review helpful? Yes
Herve D, Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear Christine M, Warm greeting from Centara Grand West Sands Resort & Villas Phuket! Thank you for sharing your great comments about us following your recent stay with us. It was a pleasure to read we met with your expectation of our brand. I have passed on your compliments to the staffs to be encourage and maintain high standards in... More 

Thailand
1 review
4 of 5 stars Reviewed 2 weeks ago

It's first time to this hotel, We're spent 4 days in this hotel.We're feel enjoy with everything good food,nice place and great service. We love the big pool and lovely Water Park especially Kid's Club my daughter love it so much. The room is so clean and Staff is friendly and helpful. We think is good choice for holiday. Thanks... More 

Was this review helpful? Yes
Herve D, Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear Jetsika_6, We would like to thank you for taking the time to write comment from your recent stay with us. We are very happy that your family have enjoyed your stay and a staffs good taking care your family. I have passed your great comment to our staffs to maintain high standards in their work. We look forward to... More 

Questions? Get answers from hotel staff and past guests. Ask a question

1,371 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (826)
Viewed
Bathroom (20)
Viewed
Pool/beach area (131)
Viewed
Hotel & grounds (131)
Viewed
Room/suite (130)
Viewed
Dining (47)
Viewed
Family/play areas (63)
Viewed
View from room (32)
Viewed
0:48
Videos (2)
Viewed
Other (270)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (466)
Viewed
Amenities (67)
Viewed
Deluxe Family Residence (48)
Viewed
Deluxe Family Room (39)
Viewed
Deluxe Room (35)
Viewed
Deluxe Suite (48)
Viewed
Deluxe Two Bedroom Family Suite (82)
Viewed
Luxury Two Bedroom Pool Villa (103)
Viewed
Pool (13)
Viewed
Restaurants and Bars (17)
Viewed
The Hotel (14)

Management photos: Courtesy of the property manager

Viewed
All management photos (79)
Viewed
Family/play areas (1)
Viewed
Room/suite (12)
Viewed
Pool/beach area (13)
Viewed
Dining (6)
Viewed
Hotel & grounds (4)
Viewed
Other (43)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Also consider these accommodations in or near Phuket Town
17.9 mi away
Centara Grand Beach Resort Phuket
2.8 mi away
Renaissance Phuket Resort & Spa
2.2 mi away
Holiday Inn Phuket Mai Khao Beach Resort
Show Prices
Show Prices
Show Prices
18.8 mi away
The Westin Siray Bay Resort & Spa Phuket
18.4 mi away
Centara Karon Resort Phuket
3.6 mi away
JW Marriott Phuket Resort & Spa
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay