We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Centara Grand West Sands Resort & Villas Phuket

Certificate of Excellence
65 Moo 4, Mai Khao Soi 4, Phuket Town, Phuket 83110, Thailand
Hotel amenities
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Centara Grand West Sands Resort & Villas Phuket
Professional photos View all
Browse nearby
Centara Grand West Sands Resort & Villas Phuket
Write a Review

557 reviews from our community

Traveler rating
    211
    160
    87
    54
    45
See reviews for
332
75
8
16
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (112)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
  • All months
    (557)
  • Mar-May only
    (171)
  • Jun-Aug only
    (113)
  • Sep-Nov only
    (111)
  • Dec-Feb only
    (162)
All months
Frankfurt, Germany
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

Really, I have never seen such a worse pool villa in asia... What I wrote to the hotel on the 2nd day... never received a reply. " Hello, We are staying at the moment at the villa 1005. And we have a few things with which we are not really happy with it. We have only one key to the... More 

Was this review helpful? Yes 3
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago via mobile

Fortunately I only stayed here for one night, really not worth the money for the 5* quality as they say it supposedly is. Bad and ugly design and I had a totally worn out room. I don't know if maybe my room wasn't cleaned and aired for a while, but the smell was horrible; smoke and moldy/humid. Kitchen felt dirty... More 

Was this review helpful? Yes 1
Bangkok, Thailand
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We stayed 2 nights in villa with private pool . We had breakfast at The Club on the 2nd day where we can enjoy our benefits for evening cocktail, wine, beer & tapas. Especially thanks to K.Tar and K. Ae from The Club. Both of them are so nice and helpful. It was our 3rd time staying here. We defenitely... More 

Was this review helpful? Yes 1
Toronto, Canada
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at this resort for a few days! The waterpark was awesome, my son loved it! It was very near the airport, but if you have a child who loves airplanes, then there are no complaints at all! It was nice to be away from the city!

Was this review helpful? Yes 2
South Africa
2 reviews
5 of 5 stars Reviewed 1 week ago

A grand experience overall and a special thanks to Inez at the lobby for always making sure we were ok and our needs were met. A warm thank you to Benz and Chai our buggy drivers who always met us with a smile and made us feel special and welcomed and also went out of their way for us. To... More 

Was this review helpful? Yes 1
Johannesburg, South Africa
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at the resort during April. This hotel's forte is family. The waterpark is great, the kids entertainment at the poolside and throughout our stay was good. The rooms are beautiful and were lucky enough to have our own pool at the villa which was great when the weather really got hot. The villas will be upgraded soon and... More 

Was this review helpful? Yes 1
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago

We are a family of Six (3 adults and 3 little kids). We stayed for 4 days 3 night at May 2015 at Pethouse with 2 floors and roof top Pool. Package includes Club House and free entry to Water Park. Pros -close to airport, 15min drive -close to water park and free for guest. -the room and pool are... More 

Was this review helpful? Yes 5
Lakeland, Florida
Contributor
14 reviews 14 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Only stayed here one night while traveling from Krabi to our next destination, but the hotel was fantastic. My 8 y/o loved the water park. The surf and turf dinner was reasonably priced and had outstanding food (plus kids eat free!). Other than an issue with the shuttle never showing up to pick us up from the airport, the hotel... More 

Was this review helpful? Yes 1
Herve D, Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear csvijil, Warm greeting from Centara Grand West Sands Resort & Villas Phuket! Thank you for sharing your holidays experienced with us and others. We are happy to learn your family had a wonderful stay and enjoyed services and facilities overall especially Water Park. I have taken good noted from your comments regarding our shuttle not pick up. We would... More 

Melbourne, Australia
Contributor
20 reviews 20 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We had family holiday there with 3 young kids. We all thoroughly enjoyed the adjoining water park, penthouse room was fantastic, restaurant was good and staff were helpful. We would definitely recommend this hotel for a family holiday.

Was this review helpful? Yes 1
Shanghai, China
Top Contributor
58 reviews 58 reviews
34 hotel reviews
41 helpful votes 41 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Stayed here for 3 nights for our May holiday. After arriving from Chiang Mai we were truly disappointed with the hotel. We mainly chose it for the water park and the proximity to the airport. I must say this resort has seen its better days and is in need of some major renovation. It's very large and spread out, quite... More 

Was this review helpful? Yes 2
Questions? Get answers from hotel staff and past guests. Ask a question

1,241 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (693)
Viewed
Room/suite (120)
Viewed
Hotel & grounds (101)
Viewed
View from room (27)
Viewed
Dining (42)
Viewed
Pool/beach area (115)
Viewed
Bathroom (17)
Viewed
Family/play areas (57)
Viewed
0:48
Videos (2)
Viewed
Other (212)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (466)
Viewed
Amenities (67)
Viewed
Deluxe Family Residence (48)
Viewed
Deluxe Family Room (39)
Viewed
Deluxe Room (35)
Viewed
Deluxe Suite (48)
Viewed
Deluxe Two Bedroom Family Suite (82)
Viewed
Luxury Two Bedroom Pool Villa (103)
Viewed
Pool (13)
Viewed
Restaurants and Bars (17)
Viewed
The Hotel (14)

Management photos: Courtesy of the property manager

Viewed
All management photos (82)
Viewed
Room/suite (17)
Viewed
Pool/beach area (13)
Viewed
Dining (6)
Viewed
Hotel & grounds (4)
Viewed
Other (42)
Check In Check Out
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities