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Centara Grand West Sands Resort & Villas Phuket

Certificate of Excellence
65 Moo 4, Mai Khao Soi 4, Phuket Town, Phuket 83110, Thailand
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Centara Grand West Sands Resort & Villas Phuket
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627 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Montreal, Canada
Level Contributor
36 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

We stayed at the Centara Grand West Sands Resort & Villas for four nights in a Penthouse suite with pool. We were 5 adults and 3 children aged between 7 and 13. The best part of the resort was the water park. The suite itself was spacious enough and clean and offered essential amenities. Shortly after we arrived we noticed... More 

Was this review helpful? Yes 2
Bangkok, Thailand
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Perfect place to stay especially for family with children. Besides the water park, the hotel has a great entertainment team for your kids to have more fun and make new friends while you and your couple are spending more time together at the beach, spa or restaurants. You did what we commented last year: @Kids' Food were better and more... More 

Was this review helpful? Yes 2
Hong Kong, China
1 review
2 of 5 stars Reviewed 1 week ago

We stayed in a penthouse 3-bedroom for two days. We arrived at 2pm on the first day but could only access the room at 4pm. The manager admitted that the hotel is lack of staff due to mis projection of visitors. The second day, we had a breakfast in hotel (Ok despite so many people on Sunday, so I accept... More 

Was this review helpful? Yes 1
Hong Kong, China
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

We got the Deluxe Family residence package. At first, it seemed like a decent room and feeling super exhausted from camping the night before, I decided to unpack everything and settle in - worst mistake! Note to self - check everything before settling in. When I finally finished unpacking, I sat down on the sofa which was stained and had... More 

Was this review helpful? Yes 1
Orange, Australia
Level Contributor
184 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
4 of 5 stars Reviewed 1 week ago

As a family of 7 adults and our grandson of 2 1/2 we had a great time during our stay. The water park was a hit with everyone! Very well patrolled by the life guards who were very quick in pulling up anyone they believed were not obeying the park rules. But were also quick to help and to have... More 

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Bangkok, Krung Thep, Thailand
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Pros: 1. great water park. I travelled with two kids 6 and 4 years old and they loved it. 2. animation team. A lot of activities for kids and parents as well. Cons: 1. Very dirty rooms and buildings. I have never seen such dirty floors. Seriously It is disgusting. 2. The quality of food is very poor. The hotel... More 

Was this review helpful? Yes 3
South Portland Maine
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Centara is a very big resort, very near the airport, and the best place to take some travel weary kiddos. We spent six hours in the water park and had tears when it was time to go. It is very western, and was just what the kids needed for a night. It is not, however, a Thai experience at all,... More 

Was this review helpful? Yes 3
Herve D, Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear ChristineSOPO, Warm greeting from Centara Grand West Sands Resort & Villas Phuket! Thank you for sharing your comments following your recent stay at our resort. We acknowledge the rooms were not elegant and we would like to assure you that we will have discuss for improve our quality of products. Once again thank you for your feedback and recognition... More 

Hong Kong, China
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

We stayed here for 4 nights with 2 kids in age 6 & 3. Firstly I have sent several emails to hotel about my booking and arrangement in advance but never get reply, finally I need to make long distance call to arrrange it. In general it's a nice hotel and water park, breakfast with good enough choose, however as... More 

Was this review helpful? Yes 1
Herve D, Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear Dap1020, Greetings from Centara Grand West Sands Resort & Villas Phuket! Thank you for choosing our resort as your holiday destination. It was indeed a pleasure to have you stay with us. Thank you for sparing the time to share your valuable feedback. Our breakfast during peak season now we opened 3 restaurants but mainly still at Sunset Breeze... More 

1 review
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Not recommended for any one Bad experience with the staf of front disk and room service They don't care about to make the customer happy . When I ask for towels at my room the front disk told me only 2 towel you can have and only one shampoo your kids share with you, I stayed three days asking to... More 

Was this review helpful? Yes 5
Boston, Massachusetts
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was the best place our family with kids, next to a water park and the 2 bdr villa were amazing with full kitchen, washer/dryer, huge living room. The 3 flatscreen TVs were a bit small for such a large space. The hotel restaurant prices were too high so we just ate right outside at Red Mango or tried a... More 

Was this review helpful? Yes 2
Herve D, Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear Davidlro, Warm greeting from Centara Grand West Sands Resort & Villas Phuket. It's always great to read such a beautiful comment about us and thank you for taking the time to share your holiday experience in our beautiful family resort. I have passed on your compliments to the staffs to be encourage and maintain high standards of service in... More 

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