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The Westin Siray Bay Resort & Spa Phuket

Certificate of Excellence
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21/4 Moo 1,Rasada, Phuket Town, Phuket 83000, Thailand
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The Westin Siray Bay Resort & Spa Phuket
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The Westin Siray Bay Resort & Spa Phuket
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1,221 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, England, United Kingdom
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed today NEW

We were looking forward to sating at the Westin Siray however this was short lived. The room looks good from the outset but upon settling in the toilet smelt of stale urine, there were water stains all over the furniture and the air-conditioning was very noisy to the point where you would wake up every so often in the night... More 

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UK
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed yesterday NEW

So, we attended here for a wedding being held at the resort but actually stayed before and afterwards so spent approximately 2 weeks here altogether. We really loved our stay. The welcome was lovely, the hotel is airy and the views are spectacular. Every room (we think!) has a spectacular view of the bay and really this is one of... More 

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Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed yesterday NEW via mobile

Being a five star hotel from Starwood I had pretty high expectations. Far from being unmet, they were destroyed with a bang. I am still checked into this hotel as I am here for a friends wedding and can't leave the group. Made to wait 40 minutes for a cappuccino this morning which arrived cold. Rung the reception from ask... More 

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Upland, California, United States
Top Contributor
239 reviews 239 reviews
44 hotel reviews
84 helpful votes 84 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Big, comfortable, well-appointed, modern room with good (and very necessary) air conditioning. Bathroom so big, you needed a map to find the john. Seasonal Tastes Restaurant: pretty spectacular breakfast buffet, but a real let-down for menu-based dinner. Desultory service with many English limitations. Slow kitchen despite the mostly empty restaurant. $$$ especially when compared with service and food. Major disappointment:... More 

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StarwoodPhuket, General Manager at The Westin Siray Bay Resort & Spa Phuket, responded to this review

Dear William D, Thank you for providing feedback of your recent stay with us. I am sorry that you were disappointed with the dining options and appreciate you bringing these concerns to my attention. I thank you again for your feedback and I hope that you would provide us another opportunity to serve you again. Be Well, Janet McNab General... More 

1 review
1 of 5 stars Reviewed 3 days ago NEW

There is a section at their beach where I went into the water and was severely cut by corals. I got multiple elacerations on both feet, but what suprised me the most was that as soon as I got hurt 2 people from the hotel came rushing to me with a first aid kit including distilled water and started tending... More 

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StarwoodPhuket, General Manager at The Westin Siray Bay Resort & Spa Phuket, responded to this review

Dear Rahul G, Thank you for taking your time to provide a review of your stay with us. I am very sad to hear about your accident at the beach, I hope you are feeling better. Your feedback has been noted and I will personally discuss with our team to make improvements to the areas you have mentioned. We were... More 

1 review
4 of 5 stars Reviewed 3 days ago NEW

Customer service was awesome. From their housekeeping to the GM ... Hotel facilities are great. Food could be improved. Not too much selection especially on breakfast. Internet connection very convenient. WIFI available all around the resort. A little more activities to be done would really kick off the place

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StarwoodPhuket, General Manager at The Westin Siray Bay Resort & Spa Phuket, responded to this review

Dear Sheila C, Thank you so much for taking the time to share your feedback. I am delighted you enjoyed your stay with us and I will pass on your comments to the team. We hope to welcome you back on your next trip away. Be well, Janet McNab General Manager More 

Riyadh, Saudi Arabia
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Stayed here for 3D2N for our honeymoon at their private pool villa. View from room is splendid so is the service. Buffet brekafast has got almost everything. They have a swimming pool up the hills, although a walk up there can be very tiring, but its totally worth it.

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StarwoodPhuket, General Manager at The Westin Siray Bay Resort & Spa Phuket, responded to this review

Dear salman18q, Thank you for taking the time to share your experience and congratulation on your honeymoon. I'm pleased to know that you enjoyed our facilities and services, I agreed that Splash pool is worth the walked. We look forward to welcoming you back to The Westin Siray Bay Resort & Spa, Phuket again! Be well, Janet McNab General Manager More 

Mumbai (Bombay), India
Senior Contributor
47 reviews 47 reviews
4 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

we stayed here in the month of April 2015. luckily our stay also fell on the Thai New Year - Songkron, so we got to see a different and more cultural side of Thailand. the resort too had a Thai dinner planned and a splash party. for the duration of our stay, we stayed at the sila villas which have... More 

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StarwoodPhuket, General Manager at The Westin Siray Bay Resort & Spa Phuket, responded to this review

Dear Jo D, Thank you so much for taking the time to share your feedback. I am delighted you enjoyed your stay with us and we enjoyed our Thai New Year festival too. We hope to welcome you back on your next trip. Be well, Janet McNab General Manager More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My family and I had a great stay in this nice property, especially the pool area with tremendous sun down was an outstanding experience. My daughter loved the kids club, only the room could be more modern, they are a bit old-fashioned. Anyway, the restaurants, the great staff and service compensated for that, and naturally you spent the least time... More 

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StarwoodPhuket, General Manager at The Westin Siray Bay Resort & Spa Phuket, responded to this review

Dear Stephan B, Thank you for taking the time to share your experience. I'm pleased to know that you enjoyed our facilities, services and most important that you have a great time staying with us. I look forward to welcoming you back to The Westin Siray Bay Resort & Spa, Phuket again! Be well, Janet McNab General Manager More 

1 review
5 of 5 stars Reviewed 1 week ago

Beautiful and ecstatic experience! My wife and I went there for our honeymoon. Couldnt get enough of it. Decent prices! Fantastic, stellar service. I only have nice things to say about Westin. Will definitely be going back one day. We were never ever given a chance to regret! 👍👍👍👍👌5 stars!

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StarwoodPhuket, General Manager at The Westin Siray Bay Resort & Spa Phuket, responded to this review

Dear John Paul S, Thank you for providing feedback of your stay with us. Congratulation on your honeymoon and I hope you will come back to stay with us again. Be Well, Janet McNab General Manager More 

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