It was out first time at the hotel and in Phuket, so like they say, first impressions last! It was amazing, the service was great and friendly staff all round. When our AC was not working, it was fixed within a matter of minutes. Then we had a problem with the safe and that was fixed so fast aswell. We... More

This is the 3rd time we stayed at Old Phuket Hotel. 1st time at the Sino wing and the last 2 at Serene wing. The rooms at Serene wing are nice and spacious. Only feedback is the shower head which is getting rusty and no free WiFi provided at the rooms. Overall a nice hotel which is near to the... More

This is our 3rd at Old Phuket on our 4th occasion to Phuket, Karon. It's the first time as a married couple though. When we the hotel that this is our honeymoon trip, they decorated the room with 2 beautiful swans on the bed for us. This is the 2nd time we booked the rooms at Serene wing and in... More

on our arrival, we found our room was quite a distance away from our friends who were on the same holiday trip. We had booked the holiday early and requested adjoining rooms. When we arrived 2days later than our friends we were on a different side of the hotel. I expressed my dissapproval at this and was offered an ajoining... More

The Hotel is old, granted as you can see with the decor and furniture. The beds were uncomfortable. We were traveling as a couple and we were provided a twin bed room....not nice. Our room seemed to have been interconnected to another room via a door, so we could hear the people next to us and am sure they cold... More

We booked a Jacuzi room we were disapointed as was in need of upgrade.We spoke to manager Maria who went out of her way to make us comfertable.We settled on a poolaccess room great position worth the upgrade.Maria's staff very friendly and obliging great position.stayed 2 weeks May 2013 would stay again.enjoyable breakfast with plenty of variety daily.Max and Carol

We booked this through booking.com due to the fact that friends of ours were also staying here. On arrival we were told that we had been "upgraded" to one of their jacuzzi rooms. It was late and dark and we accepted the room and went out to get something to eat. By the morning we discovered the room to be... More

Located in a great spot near restaurants, massage, mini-market, markets etc. Karon Beach just across the road, really lovely beach very clean. Stayed in the Sino Wing, room very clean, very quiet, slept well every night. Staff very friendly, great breakfast, alot of variety. Really enjoyed our stay here, would recommend it. Only drawback they don't offer free wifi in... More

Unfortunately, upon check in, the staff checked me into the wrong room under the wrong name, despite that they had my passport in hand. It wasn't until a hour or so later that I received a call from them saying "Miss, is imposible you stay in the room". I had no idea what they were talking about. The inital room... More