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Novotel Phuket Karon Beach Resort & Spa

568 Patak Road | T. Karon, A. Muang, Karon, Phuket Town, Phuket 83100, Thailand (Formerly Talay Karon Beach Phuket)
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Novotel Phuket Karon Beach Resort & Spa
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Novotel Phuket Karon Beach Resort & Spa
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174 reviews from our community

Traveler rating
    95
    60
    12
    6
    1
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bangkok, Thailand
Contributor
18 reviews 18 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The way from the airport took us 1h15 and that was quite long but as soon as we arrived at the hotel we new our stay would be really pleasant. The reception area is open air and spacious with plenty of seats which is really nice when we checked in but during day time it is way too warm with... More 

Was this review helpful? Yes
Novotel Phuket ... B, General Manager at Novotel Phuket Karon Beach Resort & Spa, responded to this review

Dear arashicchan Many thanks for highlighting your thoughts and sharing . I have passed on the comments the team regarding the room condition, the restaurant and the activities - they are delighted their work was so well received! For the issues you have highlighted we have taken note - the pest control service and system we use we are upgrading... More 

Kuala Lumpur, Malaysia
1 review
5 of 5 stars Reviewed 4 days ago NEW

We spent 8 marvellous nights at this fantastic resort. We booked a family suite with a king size bed and 2 pullout sofa beds in the living room. Our room faces the main road which can get very noisy due to the traffic. The resort has a free kids club from 8.00 to 5.00pm. My 10 year old son spent... More 

Was this review helpful? Yes
Novotel Phuket ... B, General Manager at Novotel Phuket Karon Beach Resort & Spa, responded to this review

Dear ozziechrissie2015 Many thanks for the kind words - I have shared the review with the team and they are thrilled we made a great impression. I note yuor comments on the housekeeping side and while we are very conscious of our environmental impact we have perhaps been to keen in this case. Thanks for highlighting this issue. Next time... More 

Phuket, Thailand
1 review
5 of 5 stars Reviewed 4 days ago NEW

Just spent four nights at the Novotel Karon Beach Phuket. Excellent modern hotel, no hesitation in recommending it. Room I had was very spacious Beautifully swimming pool complete with wet pool bar, also kiddies pool with water slide Definitely stay there again.

Was this review helpful? Yes
Novotel Phuket ... B, General Manager at Novotel Phuket Karon Beach Resort & Spa, responded to this review

Dear Angus C Many thanks for taking the time to share your thoughts - it is always great to know when we have fulfilled out goal to make our guests smile! every body says hello- you made a great impression - The bar team in particular are missing you! Let me know when you plan to return on fraser.ross@accor.com and... More 

Doha, Ad Dawhah, Qatar
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

I cant think of anything to complain about its a very friendly hotel. I had a supreme plunge pool room and oh boy... wasn't it nice to take a dip at will! Highly recommended for all love birds looking to have a great time together. The location of the hotel is very centrally located, Karon beach is 5 mins away!... More 

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Novotel Phuket ... B, General Manager at Novotel Phuket Karon Beach Resort & Spa, responded to this review

Dear faheem114 Thank you so much for the 5 star review - really appreciate the time t share. I have gone through this with the team, and the ay smiling because you are! I have taken note of the bathroom design feedback - we'll be reviewing several aspects of the resort over the coming months to see what further improvements... More 

Sheffield, United Kingdom
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Firstly it is a great hotel in a great location, you are only three minutes away from the beach. The breakfast is lovely, lots of choice. The rooms are well lovely and have toiletries/mini bar/ robes/slippers. However we had a problem when we arrived, we didn't receive a welcome drink and then the bathroom smelt awful. I complained and the... More 

Was this review helpful? Yes 1
Novotel Phuket ... B, General Manager at Novotel Phuket Karon Beach Resort & Spa, responded to this review

Dear Lucy11Giggsy Many thanks for the review - I appreciate the time it takes to share. I am so delighted that things worked out well in the end and that K. Sandra ( Sandra is our Front office manager and is a super star) was able to fix up the new room arrangement. It is top priority to make our... More 

Queensland, Australia
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We spent 10 nights at the Novotel Karon Beach and overall we enjoyed our stay but there is plenty of room for improvement. The hotel staff are lovely and always wanting to help with anything. They are probably the best thing about the hotel. Our room was not ready when we arrived even though it was mid afternoon. We were... More 

Was this review helpful? Yes 1
Novotel Phuket ... B, General Manager at Novotel Phuket Karon Beach Resort & Spa, responded to this review

Dear deangb Thank you fro taking the time to give such detailed feedback - we really appreciate the chance to use this for training and constructively improve our performance The points you raise about the mosquitoes I am glad to report we have increased our pest control program in the area to eradicate the little blighters! also with the breakfast... More 

Singapore, Singapore
Contributor
18 reviews 18 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

As a solo traveller at this hotel I felt it was more suited for families with young to teen children. The rooms were functional, and bed comfy. The pool isn't overly large and the swim up pool bar is in knee deep water, unusual concept? The children's pool looked large and the slide always had children enjoying it. Breakfast selection... More 

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Novotel Phuket ... B, General Manager at Novotel Phuket Karon Beach Resort & Spa, responded to this review

Dear Singapura01 Many Thanks for taking the time to share your experience. I appreciate the time taken to give feedback. The pool bar at the main lagoon pool is in shallower water to allow people to relax at the bar and watch sports channels we we have on offer. The 75 m length of the pool gives plenty space fro... More 

Karon, Thailand
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

Good resort for couple (any gender mix), married and family stay. Three swimming pools including one for small/teenage children with water slide for children. Not as suitable for business or single travellers. Staff were excellent and friendly (a real bonus). Good for a 5 month old resort, however necessary improvements do be done ASAP, Issues that need to be addressed... More 

Was this review helpful? Yes 6
Novotel Phuket ... B, General Manager at Novotel Phuket Karon Beach Resort & Spa, responded to this review

Dear Johnjs2010 Many thanks for the great review and the balanced feedback We really enjoy getting the full story to be bale to continue our journey towards making every guest smile! It would be great to see you back again soon so we can show you what we have done to increase our service. Let me know when is best... More 

Victoria, Australia
Contributor
11 reviews 11 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

My family and I stayed here for 3 weeks and really enjoyed our stay We had a few massages and it's true they cost a little more than the ones you can get on the street but I think the opulence of the spa facilities and the professionalism of the therapist make up for any extra cost. We had our... More 

Was this review helpful? Yes 3
Novotel Phuket ... B, General Manager at Novotel Phuket Karon Beach Resort & Spa, responded to this review

Dear Mark B Many thanks for the kind review and sharing your thoughts. It was great to share with the team and they all think on your visit fondly. It's always great to host a stay that has smiles! if you are heading back this way - please let me know directly on fraser.ross@accor.com and I'll be happy to help... More 

Riyadh, Saudi Arabia
Top Contributor
107 reviews 107 reviews
15 hotel reviews
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here for 1 week with my husband and 15 month old. We stayed in the plunge pool suite. The positives: The room has a separate living room area that can be used as a second bedroom for your baby/kids Soooo convenient to just jump into your own private pool. Awesome and clean kids play room open from 7... More 

Was this review helpful? Yes 3
Novotel Phuket ... B, General Manager at Novotel Phuket Karon Beach Resort & Spa, responded to this review

Dear CarinaInRiyadh Many thanks for sharing your feedback - this is greatly appreciated. While we love to hear the great feedback it is so important to get the constructive feedback too- thanks for highlighting these issue and I can tell you we have started on addressing the floor boards and other areas already. If you are coming back this way... More 

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