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Centara Grand Beach Resort Phuket

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683 Patak Road, Karon Beach | Muang, Phuket, Karon, Phuket Town, Phuket 83100, Thailand
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Best prices for: 1 room 1 guest
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Centara Grand Beach Resort Phuket
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Centara Grand Beach Resort Phuket
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1,401 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (459)
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There are newer reviews for Centara Grand Beach Resort Phuket
See the most recent reviews
Brisbane, Australia
2 reviews
4 of 5 stars Reviewed March 20, 2013

Stayed in Oct 2012 for 10 nights and found all aspects of the property from staff service to quality of food and grounds as excellent. Some other guests we spoke to had a few negative comments re length of time to check in and some staff service issues but from our point of view would go back in a heartbeat.

Was this review helpful? Yes
fongfa, Manager at Centara Grand Beach Resort Phuket, responded to this review

Dear Gary H We are delighted to read your wonderful review here regarding your stay at Centara Grand Beach Resort Phuket. We all look forward to welcoming you back very soon. Warm regards Fongfa Eadjongdee Quality Manager More 

New York City, New York
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 18, 2013

We recently stayed here in March. Check in was a little unorganized, but everything else was perfect! Friendly staff, right on the beach, Easy cab access to Karon Village or Kata for dinner. There is a great restaurant on the beach ( not part of the hotel) where we ate constantly ( They have a cute monkey Josephine) the Pad... More 

Was this review helpful? Yes 1
fongfa, Manager at Centara Grand Beach Resort Phuket, responded to this review

Dear Mogriff11 Thank you very much for your great review. I am thrilled to hear that you had a great stay with us at Centara Grand Beach Resort Phuket. We really look forward to welcoming you back in the very near future. Warm regards Fongfa Eadjongdee Quality Manager More 

Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 17, 2013 via mobile

I can't understand any review complaining about staff, or their training. Whilst we were at this resort, the staff were impeccable, I made several comments when there, that I thought their training must be very intensive. I was ill whilst there, and received two bouquets and visits from the staff and also phone calls asking if they could do anything,... More 

Was this review helpful? Yes
fongfa, Manager at Centara Grand Beach Resort Phuket, responded to this review

Dear Lorraine T We hope that you have all recovered by now. Thank you for your review, it is highly appreciated! We are glad that Centara Grand Beach Resort Phuket lived up to be everything you expected and more. We do look forward to your return sometimes soon. Warm regards Fongfa Eadjongdee Quality Manager More 

kempsey
1 review
5 of 5 stars Reviewed March 17, 2013

My sister and I visited the Centara Grand last November and it was truly beautiful. The location, beach, pools, staff and incredible food was amazing. I am taking my husband and 3 children back there in August this year and cant wait for them to have the centara grand experience.

Was this review helpful? Yes
fongfa, Manager at Centara Grand Beach Resort Phuket, responded to this review

Dear marz4 kempsey We appreciate your review and we are glad to know that you enjoyed your time with us. We are pleased that our location, pools, staff and food suited your stay. It will definitely be our pleasure to welcome you back and warm welcome your loved ones to Centara Grand Beach Resort Phuket. Warm regards Fongfa Eadjongdee Quality... More 

Cary, NC
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed March 16, 2013

It truly is a great location - right on the beach, and the hotel itself is beautiful. Very nice room with jacuzzi on terrace overlooking pool and beach - the setting can't be beat. I personally had very good service from the entire staff. The greeting, check-in, and baggage handling were pleasant and efficient, and the staff at the Luna... More 

Was this review helpful? Yes
fongfa, Manager at Centara Grand Beach Resort Phuket, responded to this review

Dear Jake M Cary, NC Thank you very much for your feedback. We are delighted to know that you had a relaxing stay and that you enjoyed the resort's facilities particularly the hotel location and service from all staff. We look forward to welcoming you once again at Centara Grand Beach Resort Phuket soon. Warm regards Fongfa Eadjongdee Quality Manager More 

Vossavangen, Hordaland, Norway
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 16, 2013

Everything was exellent,including our housekeeper Pui :) Some mosqitos in the evening. The staff was nice,and our room on the topfloor with jacuzzi was . exelent.We loved it. Kai`s restaurant on the beach is the best,and very cheap.

Was this review helpful? Yes 1
fongfa, Manager at Centara Grand Beach Resort Phuket, responded to this review

Dear Ingunn B We are extremely glad to know that you enjoyed your stay. We appreciate your time posting this review. We hope you will stay with us again when travels bring you back to Phuket. Warm regards Fongfa Eadjongdee Quality Manager More 

Buckingham, United Kingdom
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed March 15, 2013

The location, setting and standard of this hotel is fantastic sat right on the beach in Karon. Only 10 mins walk into the bustling town of Karon with its wide array of nightlife, bars and excellent local restaurants. Now the bad news...the staff in this hotel are apalling!! It is obvious it is a training hotel because in all areas... More 

Was this review helpful? Yes
fongfa, Manager at Centara Grand Beach Resort Phuket, responded to this review

Dear Keith B Buckingham Thank you for your review and your positive comments regarding the location and standards of our resort. We are sorry however that you found the service below your expectations. We are continually trying to improve service where necessary and taking the training of our team members very seriously. During Peak time we do have a large... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 15, 2013 via mobile

The best experience ever , I had the most lovely 8days in my life in this hotel , I had a room which have. A three views one on the lovely sea another on the pool , and the las one on forest , really nice .

Was this review helpful? Yes 1
fongfa, Manager at Centara Grand Beach Resort Phuket, responded to this review

Dear Hamzeh M Thank you very much for your kind comments. We are extremely delighted to know that you very much enjoyed your stay with us. We do look forward to the pleasure of welcoming you again soon. Warm regards Fongfa Eadjongdee Quality Manager More 

Chiang Rai
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 15, 2013

We stayed in two very expensive rooms with a pool on an upper floor. The pool vanished into the sunset and dangerously so as our kids endlessly wanted to look over the unguarded edge of the pool that dropped 30 feet to the concrete below. Views were exceptional and frightening. Kids had a great time in the main swimming pool... More 

Was this review helpful? Yes
fongfa, Manager at Centara Grand Beach Resort Phuket, responded to this review

Dear GSBennett We are very sorry to hear that you did not enjoy your recent stay at our resort. We have a record of you making a formal complaint. We tried to contact you to discuss further but we were unable to reach you, however, dirty towels, linen and rooms are unacceptable and if this was the case, should and... More 

Aland Island, Finland
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed March 11, 2013

ROOM We stayed in a Spa Deluxe room with Jacuzzi 02-09 March and enjoyed our stay very much. The room (647) was on the highest floor and had a view of the garden, pools and beach/sea. Great room otherwise but perhaps a little bit too hard bed for our taste. For improvement we would suggest to change the manual wooden... More 

Was this review helpful? Yes 5
fongfa, Manager at Centara Grand Beach Resort Phuket, responded to this review

Dear Sea-Globetrotter Appreciate your time for posting a feedback about your experience at Centara Grand Beach Resort Phuket. I am delighted to read that you had a wonderful experience, and that enjoyed our Seafood night at the Cove Thank you for your suggestion regarding electric curtain and we look forward to welcoming you back soon. Warm regards Fongfa Eadjongdee Quality... More 

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