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All 73 Karon hotels

Centara Grand Beach Resort Phuket

5.0 of 5 Hotel   |   683 Patak Road, Karon Beach | Muang, Phuket, Karon, Phuket Town, Phuket 83100, Thailand
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Ranked #14 of 73 Hotels in Karon
A recent review
4 of 5 stars Reviewed September 24, 2012
nirin Nakhon Si Thammarat, Thailand
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1,135 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Centara Grand Beach Resort Phuket
See the most recent reviews
Nakhon Si Thammarat, Thailand
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed September 24, 2012

If you stay at this hotel to accept the service. Own pocket to raise the check-in and check-out. Porter never seen it. Each building has a lot of features that need to drag yourself out of pocket. The clean room is moderate. Just some glass cleaner is mounted tracks. Bathrooms are wet from a shower outside. Premium Rooms are spacious... More

Was this review helpful? Yes
GMCPBR, General Manager at Centara Grand Beach Resort Phuket, responded to this review

Thank you for taking the time to post your review. I had trouble to identify where the service was that bad especially reading the review mostly highlighting the many positive aspects of your stay. Warm regards. Denis More

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 23, 2012 via mobile

We stayed at the Centara Grand for 7 nights. I feel its only fair to be honest and point out the postive and not so positive points about the hotel. Positives- the staff are lovely, very kind and accomadating. Located in a quiet area if thats what you want. The views of the beach/hills are beautiful. Room service was prompt.... More

Was this review helpful? Yes 1
GMCPBR, General Manager at Centara Grand Beach Resort Phuket, responded to this review

Thank you for staying with us and for your honest opinion on your experience and above all your kind recommendation for people to stay with us. As for the not so positive comments, we have the plan to include the internet charge into the room rate next year, As previously wrote we are helping our neighbors to fix their sewage... More

Whangamata, New Zealand
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 21, 2012

Sadly tomorrow we leave Centara Grand Karon beach, we have been here 16 nights as a family of four. We have eaten mainly at the resort which has always been beautiful. The breakfast buffets are sumptuous and vast and the resort goes out of the way to cater to many nationalities. The service provided by the staff weather in the... More

Was this review helpful? Yes 3
GMCPBR, General Manager at Centara Grand Beach Resort Phuket, responded to this review

Many thanks for the splendid review you posted recently. We are particularly very happy to read the kind comments related to our colleagues being happy to serve and working as a team. Warm regards, Denis More

London, United Kingdom
Contributor
15 reviews 15 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed September 19, 2012

We stayed for 12 nights at the end of August and had a nice time at the hotel. But there were a couple of points worth mentioning given this is pitched as a top 5 star resort. Bear in mind we are viewing this from a family perspective with young kids. Good bits.... - staff were all great, but housekeeping... More

Was this review helpful? Yes
GMCPBR, General Manager at Centara Grand Beach Resort Phuket, responded to this review

Thank you for your recent review. We appreciate receiving all comments and focus on improving the disappointing ones. I talked to our neighbors to help them controlling their sewage system, the yellow water is an issue we are working on and is related to the monsoon which has been particularly strong this year, we are acquiring additional mats to cover... More

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed September 18, 2012

Hi everyone reading this again this is our second time staying at centara grand karon - so obviously loved it first time. We are still here till Saturday but just making people aware we had our i phone 4 stolen from our bag at the pool today. Khan head of security has been wonderful and has found cctv footage of... More

Was this review helpful? Yes 3
GMCPBR, General Manager at Centara Grand Beach Resort Phuket, responded to this review

Thank you very much for staying with us once again. I am equally disappointed and very sorry over the issue on the loss i phone. We sub contract a Company to secure the access of our property and I will see that they take responsibility and reimbursement the phone to you prior your departure. This is the first case of... More

Sydney, Australia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 17, 2012

This resort is special. Built into a tree-covered mountainside, sprawling out onto beautiful Karon Beach, this place is absolutely beautiful. As far as the buildings and landscaping go, the attention to detail is remarkable. It was a pleasure to stroll around the resort in the sunshine, admiring the architecture, plants, flowers and butterflies. On arrival we were seated in the... More

Was this review helpful? Yes 5
GMCPBR, General Manager at Centara Grand Beach Resort Phuket, responded to this review

Thank for staying with us and for your comment on our resort being special. I also appreciated the recognition on the staff being the best feature of the resort and in particular The lobby staff, the Restaurant The Cove team and the maids. They are very grateful and happy that their effort have been noticed. As you also kindly mentioned,... More

London, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 16, 2012 via mobile

August 24-sept 6 All in all a great family hotel lovely kids clubs didnt used clubs as daughter wanted to be in pool all day but did look round and looked fab with lots of activities some with additional cost IE pizza making really wanted her to go but was having so much fun in pool. Great swimming pools for... More

Was this review helpful? Yes 2
Solihull, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 15, 2012

We spent 12 nights at the hotel in August/early september as a family of four with 2 adults, a 15 year old and 8 year old sharing one bedroom in a Ocean Facing Deluxe room. Accomodation We were in Block 9 which is near the pools and the beach and was absolutely fantastic. There were problems with maintenance however once... More

Was this review helpful? Yes 2
GMCPBR, General Manager at Centara Grand Beach Resort Phuket, responded to this review

Thank you so much for your Fantastic review as it is very reassuring that on many more occasion than not we can convert the majority of guests into the very happy ones. We are taking good note on the comment about anticipating the needs of our guest. This was the main topic of our daily meeting with the Department heads... More

Senior Contributor
21 reviews 21 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed September 14, 2012

Stayed here as had stayed in sister hotel in koh samui. Hotel lacked ambience. Rubbish on beach disgusting and dangerous and finally hotel did something about it (emu patrol). Restaurant noisy and dark. Food not as good as other thai hotels stayed at. Sand around pools which was odd and kept getting. BAck to room so we had to continually... More

Was this review helpful? Yes
GMCPBR, General Manager at Centara Grand Beach Resort Phuket, responded to this review

Thank you for your review. I am distressed to read that on this occasion you were not satisfied with the hotel facilities and service. Perceived ambiances of a hotel are, I think, something personal and influenced by a number of aspects. Some can be controlled by the operator some could not. The weather and the beach are out of our... More

Jersey Channel Islands
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 10, 2012

This is a good family hotel,lazy river,pools,waterslides and right on the beach(although as it was monsoon season,too dangerous for swimming)Staff are friendly and helpful and were great with our daughter,especially the pool staff.The spa was beautiful with use of steam,sauna,before your treatment and gorgeous relaxation room after.We had no problem with food poisoning,found everything to be clean and enjoyed the... More

Was this review helpful? Yes 4
GMCPBR, General Manager at Centara Grand Beach Resort Phuket, responded to this review

Thank you for staying with us and for the great recognition posted on your review. We appreciate your comment on food quality and Staff friendliness and being helpful in particular. and we are all looking froward to seeing you again soon. warm regards, Denis More

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Additional Information about Centara Grand Beach Resort Phuket

Address: 683 Patak Road, Karon Beach | Muang, Phuket, Karon, Phuket Town, Phuket 83100, Thailand
Location: Thailand > Phuket > Phuket Town > Karon
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Centara Grand Beach Resort Phuket 5*
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Also Known As:
Centara Grand Beach Resort Phuket Hotel Karon
Centara Grand Beach Resort Phuket Karon

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