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Centara Grand Beach Resort Phuket

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683 Patak Road, Karon Beach | Muang, Phuket, Karon, Phuket Town, Phuket 83100, Thailand
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Centara Grand Beach Resort Phuket
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1,522 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Centara Grand Beach Resort Phuket
See the most recent reviews
2 reviews
5 of 5 stars Reviewed October 7, 2013

I recently spent 8 nights at the resort with my partner and we had the most amazing time. All resort staff were friendly and helped in any way possible. The food at Mare restaurant was amazing and the service was unbelievable. A special mention to Cyrielle and her amazing team; Yu, Pla, Neung and Berm really made it a trip... More 

Was this review helpful? Yes
Centara_Grand_Karon, Manager at Centara Grand Beach Resort Phuket, responded to this review

Dear Jonesy1606 We are so happy to read that you enjoyed your stay with us. Thank you for your kind comments regarding our food & team members at Mare restaurant and also our boys by the pool. We appreciate you sharing your experience, we all look forward to welcoming you back very soon. Warm regards Fongfa Eadjongdee Quality Manager More 

Toowoomba, Queensland, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed October 7, 2013

We have just returned from 12 nights Centara Grand. It was the best family holiday that we have had so far. We arrived about 1am local time and 4 am Austrlalia time and was greeted with a welcome drink. Check in was very quick, at checkin they have advised that we have been upgraded to Pool Suite. We were very... More 

Was this review helpful? Yes 4
Centara_Grand_Karon, Manager at Centara Grand Beach Resort Phuket, responded to this review

Dear Kerri T Thank you for staying with us and for your kind comments regarding our team members and hotel facilities. We are glad that some of the smaller issues didn’t detract from your overall enjoyment. Please come back and stay with us again soon! Warm regards Fongfa Eadjongdee Quality Manager More 

Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 7, 2013

We have just spent 7 nights at Centara Grand Beach resort and had a thoroughly enjoyable holiday. The resort has very good facilities - particularly the pool area for kids and the quieter and picturesque adult pool - and, is just a gentle stroll along the beach to Karon for restaurants and shops. We went by taxi into Patong several... More 

Was this review helpful? Yes 1
Centara_Grand_Karon, Manager at Centara Grand Beach Resort Phuket, responded to this review

Dear BruceCotton Thank you for your great review and your positive comments regarding our facilities. We are delighted that you enjoyed your recent stay with us. We would very much like to welcome you back to our hotel in the near future. Warm regards Fongfa Eadjongdee Quality Manager More 

Sydney, Australia
1 review
5 of 5 stars Reviewed October 6, 2013

Had 8 nights there recently and wished it could've been 8 months! Facilities are great, included breakfast fantastic with large variety. Staff always friendly and willing to help. Loved the fact that there are separate facilities for families/kids v adults only infinity pool (with bar and 150baht mojitos!). Short stroll to Karon long the beach and 10 minutes by tuk... More 

Was this review helpful? Yes
Centara_Grand_Karon, Manager at Centara Grand Beach Resort Phuket, responded to this review

Dear 30GailB What a fantastic review! We appreciate your comments regarding our team members and our facilities. We are so glad you enjoyed your stay and hope to see you again in the near future. Warm regards Fongfa Eadjongdee Quality Manager More 

Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 1, 2013

This is really a great resort for families. Pools are fantastic, it was a struggle to drag the kids away at the end of a day swimming. The kids club was the next problem with dragging the kids away, the ladies love doing activities with the children, so you feel at ease when you leave the kids there to play... More 

Was this review helpful? Yes 3
Centara_Grand_Karon, Manager at Centara Grand Beach Resort Phuket, responded to this review

Dear Vanrome Thank you for your review and your recommendation for our hotel. We are happy that you and your family enjoyed the resort and its excellent facilities. We are very much looking forward to extending you a warm welcome on your return. Warm regards Fongfa Eadjongdee Quality Manager More 

Brisbane, Australia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 30, 2013

We have just returned from 10 nights at Centara Grand Beach Resort. What a wonderful place. The staff are amazing. So friendly and always so helpful. The location is great. At the end of Karon beach with your own private beach and only a 10-15 minute walk (along the beach) into Karon. We often walked into karon for dinner and... More 

Was this review helpful? Yes 2
Centara_Grand_Karon, Manager at Centara Grand Beach Resort Phuket, responded to this review

Dear RTere We are so glad that you enjoyed your holiday with us. Thank you for the comments regarding the helpfulness of our team members and for highlighting the great location of our hotel. We very much look forward to seeing you again. Warm regards Fongfa Eadjongdee Quality Manager More 

2 reviews
3 of 5 stars Reviewed September 30, 2013

The hotel seems to be trying very hard,but is some way off in some critical areas. Check in times can be lengthly. Some families had some hours to wait for there rooms to be available. The staff where very friendly. A little disappointed that the night manager could not address problems that where out of the normal. The hot water... More 

Was this review helpful? Yes
Centara_Grand_Karon, Manager at Centara Grand Beach Resort Phuket, responded to this review

Dear Aaron G Thank you for your comments which are not in keeping with the usual high standards normally our guests experience. We are constantly reviewing and identifying ways in which we can enhance our guest’s experience and your valued comments will greatly assist us. We are sorry that you felt the resort was not up to your expectations. We... More 

Israel
Contributor
14 reviews 14 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed September 26, 2013

Stayed here for 5 nights in August 2013- we are a family with 4 children and had 2 rooms that connect through the balcony. Rooms are nice and large and the beds are very comfortable. Bathrooms are nice and large with a large rain shower and separate bath. Level of maintenance and materials are not quite 5 star and we... More 

Was this review helpful? Yes 5
Centara_Grand_Karon, Manager at Centara Grand Beach Resort Phuket, responded to this review

Dear Nellos Thank you for your review and the positive comments regarding you enjoyed your stay and our excellent hotel facilities. We are glad that your small maintenance issues didn’t effect from the enjoyment of your holiday. Warm regards Fongfa Eadjongdee Quality Manager More 

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed September 26, 2013 via mobile

Just reading all the reviews of the wonderful Centara Grand and cant wait to head back there for our third visit. We arrive there on the 15th Oct with our parents this time and hoping for the same wonderful hospitality that we have told so many of our family and friends about. Some of course have experienced this first hand... More 

Was this review helpful? Yes 1
Centara_Grand_Karon, Manager at Centara Grand Beach Resort Phuket, responded to this review

Dear Jennyx6 Thank you very much for the review including for the other 2 great previous ones. Please can you email me your booking details to qtycpbr@chr.co.th. We very much look forward to welcoming you again. Warm regards Fongfa Eadjongdee Quality Manager More 

Vancouver, Canada
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed September 26, 2013

We are currently staying here in block 4 and I am disappointed with the room for the price. We are because this was meant to be a luxury end to our holiday but we have to walk up 5 flights to get to our room I have a sore leg and this is horrible and there is only one elevator... More 

Was this review helpful? Yes 2
GMCPBR, General Manager at Centara Grand Beach Resort Phuket, responded to this review

Dear Still H, Just reading through reviews and noted your comment from September. Hopefully your vacation came good. If you do have issues in future definately contact front desk and request a manager. Often Trip Advisor takes a few days for the feedback to filter through. Best Wishes Darren More 

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