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Centara Grand Beach Resort Phuket

5.0 of 5
683 Patak Road, Karon Beach, Karon, Phuket 83100, Thailand
Hotel amenities
Centara Grand Beach Resort Phuket
Ranked #13 of 67 hotels in Karon
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678 reviews from our community

Traveler rating
    364
    177
    81
    33
    23
See reviews for
Families
305
 
Couples
241
 
Solo
7
 
Business
7
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
rebekka-eleonore
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed February 12, 2011

this resort opened recently, during Christmas-time (peak season) it was not completed. Our list was full of complaints. dirty smell in the rooms, no light, we booked 6 weeks before a 3 bedroom suite there was equipped for two persons, etc etc.....

Was this review helpful? Yes 1
Esbjerg, Denmark
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 9, 2011

We arrived at Centara Grand Beach Resort Phuket, in expectation of a fabulous new resort, but only to be extremely disappointed. The first thing which appeared to us was that there was littel efficient service to take care of our luggage at arrival. Our taxi driver had to ask several times at the reception for someone to take our luggage.... More

Was this review helpful? Yes 2
GMCPBR, General Manager at Centara Grand Beach Resort Phuket, responded to this review
February 15, 2011

Many thanks for taking the time to provide feed back on your recent stay. We have identified the rooth of the water circulation and sewage issues. Although they very annoying there are not very difficult to fix and will be within a week. May I apologize for the lack of efficiency in the service at lunch, delivery of ice and... More

Brisbane, Australia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 9, 2011

This resort was recommended by a friend to us and I could not recommend this hotel more, it was absolutely beautiful, very new, well laid out so even though it is large we never felt cramped and it was not noisy. There are numerous pools including an adult pool, pool bar and the fake river is great! Fantastic breakfast service... More

Was this review helpful? Yes 2
GMCPBR, General Manager at Centara Grand Beach Resort Phuket, responded to this review
February 15, 2011

Dear Sarai_11, Thank you very much for the great review on your recent stay with us. The compliment on our team member is very well appreciated. They have all enjoyed the recognition. Wam regards, Denis General Manager More

london
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed February 8, 2011

Booked this hotel and flights a nd a short stay in bangkok so we could go to see the grand palace with tropical collection for £700 for 2 wks which we think was great. The hotel was lovely very stylish lots of bars and resturants in the hotel. The hotel was located a short walk to beach but right in... More

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GMCPBR, General Manager at Centara Grand Beach Resort Phuket, responded to this review
February 15, 2011

Dear lolandca... Thank you very much for your review seeing that our efforts do not go unnoticed. See you back here soon. Warm regards, Denis General Manager More

Singapore, Singapore
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed February 7, 2011

We seldom write reviews, but feel compelled to do so to add a bit of balance to the raving reviews here on the hotel classified as 5 stars. As a comparison, I am a frequent traveller to Phuket, and have stayed in several other hotels across the island. As an overview, this hotel is strange by Asian standards at best.... More

Was this review helpful? Yes 3
GMCPBR, General Manager at Centara Grand Beach Resort Phuket, responded to this review
February 15, 2011

Dear Asia Trav Singapore. You feed back is very important to us. As previously mentionned, we have strenghtened our team of bell boys. We apologise for not having given you the level of attention you should have received at check In. We will be more sensitive to our hotel guest needs. We have also revemped the organisation of the House... More

Melbourne, Australia
1 review
5 of 5 stars Reviewed February 7, 2011

I have travelled to Thailand numerous times and usually stay in Patong but decided to stay away from there this time. The resort is excellent, the only down fall is that staff do not understand english and at times its frustrating trying to explain what you want.

Was this review helpful? Yes
GMCPBR, General Manager at Centara Grand Beach Resort Phuket, responded to this review
February 16, 2011

Dear Ves7, Your comments are very much appreciated. Spoken English trainings are increased and should give our team members a better level of confidence to communicate with our guests. We hope to see you again soon. Warm regards, Denis More

Helsinki, Finland
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 30, 2011

The new hotel was great as we expected after visited three times in a row in Kata Thani. New is new and thats great. Corner-room with jacuzzi is the best room you can get if your dont wont to have your own villa. Breakfast was ok but Italian restaurant was one pizza restaurant. Pool was great except people reserved chairs... More

Was this review helpful? Yes 1
GMCPBR, General Manager at Centara Grand Beach Resort Phuket, responded to this review
February 16, 2011

Dear Samcow, Thank you very much for coming back to Phuket 3 times already and for your words of appreciation on our new and great resort. Phuket at winter time is a very popular holiday destination with North Europeans , Russians and Scandinavians in particular. In January, the number of tourists from Russia was no greater in our resort than... More

Skive, Denmark
1 review
5 of 5 stars Reviewed January 30, 2011

My wife and I spent 2 fantastic weeks at Centara Grand. Everything from the room to the service and friendlyness of the staff was perfect. The restaurants made excellent meals - not cheap, as others have noticed too, but it was expected and didn't disturb our good mood (at her birthday we had in-room breakfast, and it was excellent). We... More

Was this review helpful? Yes
Oslo, Norway
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 29, 2011

We just came back from a week at the Centara Grand. The location is alright. A little offset from the main scene at Karon. The location right there on the beach together with the pool area is good. The price level at this hotel is on the border of stealing. The two restaurants charge You prices that is in comparison... More

Was this review helpful? Yes 3
GMCPBR, General Manager at Centara Grand Beach Resort Phuket, responded to this review
March 1, 2011

Dear Sjoenforalle, First I would like to thank you for taking your time to write feedbacks. We are always looking at improving our services and we appreciate your comments. Regarding the price level in our restaurants we try to keep them to a resonable level. We are following 5 star international hygiene and safety standards as well as using imported... More

Brisbane, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed January 27, 2011

stayed here 4 nights from 12th Jan 2011 - we had used Trip Advisor ( as we always do) to check the reviews of this recently opened resort at Karon . Also have previously stayed at Centara hotels in Bangkok and Karon and enjoyed them immensely. Our 5 star expectations were not met at Centara Grand beach unfortunately, and I... More

Was this review helpful? Yes 2
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Hotel Summarization (Beta)

What travelers say

  • Lazy river(96)
  • Tuk Tuk(20)
  • Very good(19)
  • Kid Club(19)
  • Water slide(16)
  • Cove restaurant(7)
  • Min walk(5)
  • Star hotel(5)
  • Very friendly(4)
  • Pool area(4)

Additional Information about Centara Grand Beach Resort Phuket

Address: 683 Patak Road, Karon Beach, Karon, Phuket 83100, Thailand
Region: Thailand > Phuket > Karon
Amenities:
Bar/Lounge Beach Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kids Activities Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 On the Beach Hotels in Karon
#8 Romantic Hotels in Karon
#10 Luxury Hotels in Karon
#14 Family Hotels in Karon
Price Range: $$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Centara Grand Beach Resort Phuket is a newly-built five-star luxury resort property directly on the foreshores of Karon Beach. Designed with distinct Phuket colonial Sino-Portuguese architecture, the luxury accommodation comprises of 262 guestrooms and villas. All guestrooms have a balcony with sea view, and the Deluxe Spa rooms have jacuzzis on the balconies. ... more   less 
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Also Known As:
Centara Grand Beach Resort Phuket Hotel Karon
Centara Grand Beach Resort Phuket Hotel
Centara Grand Beach Resort Phuket Karon

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Centara Grand Beach Resort Phuket
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