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Studley Castle


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Traveler Reviews

63% Do not recommend
2.5 of 5 stars 24 reviews
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2 of 5 stars
Mad1978 5 contributions
Milton Keynes, England
Jun 10, 2009 | Trip type: Couples

Stayed one night in standard room which was okay. Bed was not very comfortable. Staff not the most professional but friendly and polite. Evening meal was surprisingly good quality and cooked well to equal a nice restaurant. The breakfast buffet was mediocre at best and cooked breakfast items were luke warm. Toaster only toasted one side of the bread. Period... more

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1 of 5 stars
DeepredAylesbury 1 contribution
Aylesbury
Jun 5, 2009 | Trip type: Business

Decided to splash out on an upgraded room which was on the second floor up many stairs and no help offered to carry bags. Room OK but the bed was very unconfortable, seemed to have no sides and in danger of falling out all night.. Had gone for the all-in dinner/room deal and certainly wish we hadn't. The dinner was... more

Management response from
General_Manager08, General Manager

Dear Guest, Thank you for taking the time to advise me of your recent stay with us at the Castle. Your views are extremely important to us. Constructive comments are particularly valuable, as they enable us to review and correct key service areas we provide. It is our policy, constantly to enhance the standards and facilities we offer our guests....

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4 of 5 stars
tdw27 1 contribution
kent
May 6, 2009 | Trip type: Couples

The drive up to the castle is beautiful, the castle itself is stunning from the front. We were greeted at reception and everything we needed to know was explained to us. Our room was on the 3rd floor, we couldn't have asked for a nicer room. They offer a set menu on an evening with a choice of 4 starters,... more

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1 of 5 stars
4real217 7 contributions
Cambridge, United Kingdom
Apr 18, 2009 | Trip type: Couples

We originally booked the Studley Castle hotel for a 2 night stay but only stayed for 1 night and that was too long. Our room was small with not enough room to swing a mouse let alone a cat! The bathroom was a throw back from the 70`s and had an odour which I can`t describe and would rather forget... more

Management response from
General_Manager08, General Manager

Dear Guest - I am writing in response to your review and would like to apologise for the poor impression you received in your recent stay. I have read your comments and can only say I wish you had raised these points that caused your dissatisfaction during your stay, which would have allowed us to rectify them. I have looked...

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5 of 5 stars
sallyoc 1 contribution
essex
Mar 30, 2009

I have nothing but compliments for Studley Castle and its staff. Lisa, manager, was absolutely wonderful!!! Nothing was too much for her. She would take time to talk to each guest and we were lucky enough to have some other great guests staying at the same time. All members of staff were smiling and approachable but Lisa topped them all.... more

Management response from
General_Manager08, General Manager

Dear Guest - Many thanks for your kind comments regarding your recent weekend with us. At Studley we endeavour to ensure that our service and standards of of the highest level at all times. Once again thank you for your comments and we look forward to welcoming you back to the Castle in the future.

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2 of 5 stars
krystaltipps1 2 contributions
UK
Mar 29, 2009 | Trip type: Family

The picturesque drive up to this beautiful castle and the well decorated downstairs areas of the venue are then hugely let down by the general lack of hospitality and poor quality food. Its a real shame that this venue is not partnered with the high level of service it truly deserves. This venue was for hired for a private function... more

Management response from
General_Manager08, General Manager

Dear Guest - Thank you for your comments, however I notice that, although you found the Castle beautiful, you were disappointed with the food and service. You mention that you were part of a big party so I can only guess that the menu was pre-ordered by the organiser. I am glad you had an enjoyable night with your friends...

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1 of 5 stars
roseBerkshire 1 contribution
berkshire
Oct 6, 2008

Really looking forward to staying at studley. Photos on the internet site looked fabulous, so what a total let down on arrival when not only were the rooms tiny and unimpressive, but the heating was broken in the original booked rooms. No apology or explanation until I commented on the discrepancy.. Food absolutely appalling, cold and univiting, I have had... more

Management response from
General_Manager08, General Manager

Dear Guest - I have read your review and apologise for not meeting your expectations on this occasion, at Studley Castle we strive to enhance our quality of product and service at all times. I thank you for your comments and would like to assure you that action will be taken to ensure our standards are better in the future.

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3 of 5 stars
millmoll 3 contributions
Stratford on Avon
Sep 14, 2008 | Trip type: Friends getaway

It looks fab in the photo's, but.... We went to book our wedding there and were told for exclusivity, the cost woul be £9K... then the hotel was sold out o a private company (previously owned by Rover and used as their trining site), and the cost went to £14K. Pay it or they would book another weding... the place... more

Management response from
General_Manager08, General Manager

Dear Guest - I have read your review and although you are correct with some of your points, previously owned by Rover, some seem to be incorrect. At Studley we do not have any non English speaking staff, also our menu is not set it is a Table d'hote menu and it is priced at £27.95 per head. However on...

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3 of 5 stars
Carla-Beck 3 contributions
London
Sep 2, 2008 | Trip type: Business

Studley Castle was never a castle it was a Agricultural College for Young Ladies. The owners have done a good job of converting it into a hotel but its institutional roots still show. The lounge and bar are very nice with superb decor and great views of the countryside. The bedrooms are small and you can't drink the water. The... more

Management response from
General_Manager08, General Manager

Dear Guest - Many thanks for your comments regarding the Castle, although a couple were disappointing to read. At Studley we strive to improve our standards and service at all times and it is only through feedback, both positive and negative that we can do this. Once again thank you for your comments.

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1 of 5 stars
pochasof 3 contributions
london
Aug 25, 2008 | Trip type: Couples

We booked our 13th Anniversary at Studley castle for 2 nights. We were very excited about staying here, after seeing all the beautiful photographs of what looked like a sand stone castle. We were told at the time of booking that there would be a wedding on the first night and that dinner would be served in the garden room.... more

Management response from
General_Manager08, General Manager

Dear Guest - I would firstly like to apologise for the poor impression that you have highlighted on this occasion. Studley Castle is a growing business and we are developing each area in order of priority. I have discussed your comments with my Team and you can rest assured each one will be actioned. Once again thank you for your...

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Studley Castle Address

Castle Road, Studley B80 7AJ, England