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Holiday Inn Ashford North A20

4.0 of 5
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Maidstone Road, Hothfield TN26 1AR, England
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Holiday Inn Ashford North A20
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402 Reviews from our TripAdvisor Community

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London
Level Contributor
45 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

Stayed at the Holiday Inn for one night on business.Hotel was easy to find with good parking. I was recognised as a Gold Card member with helpful and attentive staff. Room was good and quiet with an outlook of fields. I did have some intermittent noise from the plumbing pipes. Internet connection was very good as was the quality and... More 

Helpful?
1 Thank voyagersLondon
Avallon, France
Level Contributor
30 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel has a great rural location to the north of Ashford and is easy to get to off the M20 and close to the Eurotunnel terminal. We received excellent and attentive service and though we ate using room service we had a delicious light meal. We will definitely be back.

Helpful?
1 Thank YorkshireFailte
Cheshire, United Kingdom
Level Contributor
30 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed 2 weeks ago

The hotel has seen better days. The bar is in reception, with the restaurant attached. The restaurant is called Basil's, with a caricature of Basil Faulty on the advert.....unfortunately this is very near the Truth! My room (101) had poor lighting and draughty window. Stained, worn carpet and mould on the bathroom ceiling. I had a burger in the bar... More 

Helpful?
1 Thank busyfool
IHGService, Guest Relations Manager at Holiday Inn Ashford North A20, responded to this review

Dear Valued Guest, Thank you so much for sharing your experience with our hotel. I would like to apologize for the inconvenience you had with the restaurant food and bar as well as the general condition of your room during your stay. I would like to follow up on this situation that is why I have sent you a private... More 

Romford, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Spent one night 15/01/16. After reading some of the reviews we wasn't to sure to book or not but glad we did. From the moment we stepped into hotel we felt comfortable. All staff members we came into contact with were all very pleasant. Our room was just a standard room.But it had anything we needed for out overnight stay... More 

Helpful?
1 Thank dixy61
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 4 weeks ago

One night stay on an inclusive deal including 3 course evening meal and breakfast. Nice clean and quiet room, free wifi, all the amenities required in room. Dinner and breakfast were both very good. Overall good value for a business trip

Helpful?
2 Thank paul p
Tewkesbury, United Kingdom
Level Contributor
137 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
2 of 5 stars Reviewed December 22, 2015

We were not warned that there were Christmas parties the evening we stayed either when we booked (preferable as we would have gone elsewhere) or when we checked in (bit late then). Travelling as a family we had a nice spacious family room that was clean. It had a separate alcove with the two single beds for the children and... More 

Helpful?
1 Thank Tarik L
IHGCare, Guest Relations Manager at Holiday Inn Ashford North A20, responded to this review

Dear Tarik L, Thank you for taking the time to write a review of our hotel. I deeply apologize for any inconvenience you may have experienced with our beds, the noise levels and our air conditioning system. I would really have preferred you had a more comfortable stay and a good night sleep. Nevertheless, I highly appreciate your comments as... More 

Milton Keynes, United Kingdom
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed December 17, 2015

I stayed at this hotel in December for 3 nights. First of all I seemed to have real problems finding this hotel! I put the postcode into my sat nav but my sat nav couldnt find this hotel, it ended up taking me back on the M20 and I got really lost, took me over an hour to find the... More 

Helpful?
1 Thank Tara198426
IHGCare, Guest Relations Manager at Holiday Inn Ashford North A20, responded to this review

Dear Tara198426, Thank you for providing us with a very considerate review and thank you for staying with us. I am very happy that you were satisfied with the level of cleanliness provided and that you commented us positively on our staff and the service they deliver. However, we are very sorry that your sleeping comfort was inconvenienced due to... More 

Staffs
Level Contributor
135 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
4 of 5 stars Reviewed December 14, 2015 via mobile

Having stopped in the Cardiff Holiday Inn only a couple of nights back this place is far superior. Plenty of free parking. The place felt welcoming and friendly. Reception lovely and bright with bar area. Room was large with nice clean decor. Ideal for a short stay, plenty of hangers, iron and ironing board, tea and coffee makings. Large bathroom... More 

Helpful?
Thank Bootrek
Kettering, United Kingdom
Level Contributor
52 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 stars Reviewed December 8, 2015

Room large (included a sofa bed), clean, décor reasonable. Opted for breakfast - very good. Only downside was noise from the adjacent M20 - our room was in a wing overlooking the motorway. Kettle, tea and coffee provided. Very good value. Would certainly use again.

Helpful?
1 Thank SidcupWhinger
Telford, United Kingdom
Level Contributor
90 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 stars Reviewed December 6, 2015

We stayed one night at this hotel prior to using the Channel Tunnel the following day. Despite some earlier reviews, we found it clean and comfortable. The room and bathroom were typical Holiday Inn style. Shower worked well and there was plenty of hot water. We did find the room very hot despite turning down the air con, and opening... More 

Helpful?
1 Thank hadenmaiden
IHGCare, Guest Relations Manager at Holiday Inn Ashford North A20, responded to this review

Dear hadenmaiden, Thank you for your stay and for leaving a review about our hotel on TripAdvisor. Your feedback is extremely important as this will help us to achieve our mission to provide the perfect guest experience. Thank you for noting the cleanliness of our property. I am glad to hear that you approve of our breakfast options and that... More 

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