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Holiday Inn Ashford North A20

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Maidstone Road, Hothfield TN26 1AR, England
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1 room 1 guest
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Holiday Inn Ashford North A20
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364 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
  • All months
    (364)
  • Mar-May only
    (94)
  • Jun-Aug only
    (132)
  • Sep-Nov only
    (88)
  • Dec-Feb only
    (50)
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nuneaton
Level Contributor
121 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
5 of 5 stars Reviewed yesterday NEW

I have stayed at this hotel a number of times so thought it the right time to write a review of it. It's not the swankiest Holiday Inn and rooms on the north side get a lot of road noise from the M20 but what it does, it does well and has great staff and reasonable value food. The rooms... More 

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England
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed here overnight on the way back from France and would do so again. The staff were welcoming and helpful. We had a family room which was huge. It was a hot night and we were on the second floor so the air conditioning was a bonus - though it wasn't very powerful and took a long time to cool... More 

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Uxbridge, United Kingdom
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Had room on the 2nd floor facing rear grounds, spent time watching wild rabbits, windows can be opened - always a bonus. Ice machine on 2nd floor and free gym. Lift available, plenty of tea and coffee in room. Lovely Beefeater 10 minutes away for evening meal.

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Birmingham, United Kingdom
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Stayed here for one night before catching ferry from Dover. The hotel is clean and welcoming. Bar in lobby is priced competitively. The room was of a larger than average size and we'll equipped although was getting towards the end of its life before a refurb is due. The inside pub did a really good meal I recommend the lava... More 

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Level Contributor
65 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Stopped at this holiday inn before early eurotunnel journey in the morning. Thought it would be less stress compared to all day travelling... Not sure it worked out like that. We arrived around 9PM with kids ready to go to bed. So went to the room and got them to bed. Then we started to look around a bit more,... More 

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Lincolnshire
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed overnight to break up the journey to France we had two family room and wow what can I say massive and not sofa beds very clean helpful staff and restaurant was ok the field at the rear was great for the children to let off steam

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Newcastle upon Tyne, United Kingdom
Level Contributor
105 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed 2 nights, found some of the staff unwelcoming and lack a bit of enthusiasm. Checked in late, the guy on reception Is lacked customer service and lacked any form of communication think he spoke 3 times. Found my first point of contact at the hotel very unwelcoming. The room was clean and tidy, okay for several nights stay.... More 

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IHGCare, Guest Relations Manager at Holiday Inn Ashford North A20, responded to this review

Dear Neil f, We welcome feedback especially from our valued guests like you. I am sorry for the unfriendly and unsatisfactory service you received from the staff. Please know that we do not tolerate such behavior as this will be looked into. Despite your disappointment we do hope that you would choose to stay with us again so we can... More 

Glasgow, United Kingdom
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Just spent the day driving up from France to wait in the reception for 45 mins whilst the receptionist sorted out a booking issue for another family whose booking had been lost. It got to our turn and the receptionist had "a problem" with our booking, although like the previous family we had our booking confirmation to hand. All the... More 

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IHGCare, Guest Relations Manager at Holiday Inn Ashford North A20, responded to this review

Dear Alan B, Thank you for writing a review about your recent stay with us. I am delighted to read that you found the rooms clean. We are hospitality professionals who pride ourselves on delivering world class customer service. It seems that we were not able to execute an exemplary hotel stay experience with regard to the slow service your... More 

Chepstow, United Kingdom
Level Contributor
54 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed July 20, 2015

Finally arrived here after spending 4 hours in traffic -nice hotel and helpful receptionist. Usual Holiday Inn standard-although the hot water in our room seemed to be heating all night so probably serviced several rooms. Nice food although quite slow service but a wedding was taking place so probably short of staff. Lovely breakfast and good parking. a pleasant visit... More 

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Retford
Level Contributor
52 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed July 17, 2015

Booked 3 rooms for ourselves, our daughters, sons in law and our 22 month old granddaughter for the weekend, to attend a family wedding. On arrival I was informed that "no room with a sofa bed had been booked." Despite my showing the member of staff my booking confirmation showing that it had, no apology was made. We were offered... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Ashford North A20, responded to this review

Dear Alison P, Thank you very much for your recent stay at our hotel and for taking your time on posting this review. We always aim to provide an enjoyable stay to our guests and it is saddening though to read that did not enjoy your overall experience with us. Please accept our apologies for the difficulties you had experienced... More 

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