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Charlton Apartments

451 - 452 Charlton Esplanade, Torquay, Hervey Bay, Queensland 4655, Australia
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Charlton Apartments
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46 Reviews from our TripAdvisor Community

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Traveler rating
    27
    13
    4
    2
    0
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27
8
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2
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (46)
  • Mar-May only
    (17)
  • Jun-Aug only
    (8)
  • Sep-Nov only
    (14)
  • Dec-Feb only
    (7)
All months
5 of 5 stars Reviewed 2 weeks ago

Stayed here for one night and really enjoyed my stay. The manager, Lee Ann, went out of her way and did everything possible to make it a great stay. Nothing was too difficult and the service was outstanding. I have to also point out the location is outstanding. Not only do you have a great view, but it is an... More 

Was this review helpful? Yes
Lee-Anne D, Manager at Charlton Apartments, responded to this review

Thank you for your review. My guests are priority number one, I'm glad you enjoyed your stay with us. More 

Sydney, Australia
Level Contributor
15 reviews
12 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

From check in to Check out, Leanne (manager) was welcoming and very helpful, thank you Leanne, we were two couples travelling around Queensland for 6 weeks and this accommodation came in as our No 1 spot for comfort and price. We had a two bedroom ground floor unit with amazing views, well positioned and equiped kitchen, spotlessly clean, large living... More 

Was this review helpful? Yes
Lee-Anne D, Manager at Charlton Apartments, responded to this review

Thank you for your wonderful feedback. It was lovely to meet you both, we look forward to seeing you on your next travels. Lee-Anne. More 

Killarney Vale, Australia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 17, 2015

We stayed in a 2 bedroom apartment at the last minute on our way to a funeral. Management were extremely understanding and organised a late checkout which was really helpful. The apartment was clean and spacious with a huge kitchen that was well equipped. It was an easy walk to the local shops and in a great location opposite the... More 

Was this review helpful? Yes
Lee-Anne D, Front Office Manager at Charlton Apartments, responded to this review

Thank you for your lovely review :-) The staff at the Charlton Apartments are more than happy to help and make your stay as comfortable and enjoyable as we can. We hope to welcome you again in the near future. Best wishes, Katlyn More 

1 review
2 of 5 stars Reviewed April 8, 2015 via mobile

Was an alright stay apart from the language and yelling during the night coming from down stairs. Dont know who from but that wasnt a nice experience as it kept me up. When I pay top dollar I expect it to be perfect not yelling or screaming in the middle of the night. Will have to re-think and maybe consider... More 

Was this review helpful? Yes
Lee-Anne D, Manager at Charlton Apartments, responded to this review

I do apologize for the noise, though the noise was coming from the house next door which i have no control over. I am sorry you were not happy with your stay, if you would like to stay with us at The Charlton again we will endeavor to place you in another apartment away from the house. Thank you for... More 

Melbourne
Level Contributor
72 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
5 of 5 stars Reviewed April 8, 2015

We had a 2 night stay here for a day trip to Fraser Island. The room is huge, great cooking facilities, nice lounge/dining area. It really felt like an apartment we could live in. There's also some great restaurants in the close proximity. We left a USB behind and the fantastic manager Lee posted it back to us - thanks... More 

Was this review helpful? Yes
Lee-Anne D, Manager at Charlton Apartments, responded to this review

Thank you for your review. It was a pleasure to have you stay with us, looking forward to your return. Lee. More 

Queensland, Australia
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed January 13, 2015

We recently had a 5 night stay at the Charlton Apartments in a 2 bedroom unit. The unit was extremely spacious with plenty of room for my husband and myself, and our 2 toddlers. Unit was air conditioned which was great. Fully equipped kitchen which we made use of, and a washing machine and dryer in the 2nd bathroom which... More 

Was this review helpful? Yes
Lee-Anne D, Manager at Charlton Apartments, responded to this review

Thank you for staying with us here at The Charlton Apartments. Glad to hear that you enjoyed yourselves and thank you for your kind words. Leeanne More 

Australia
Level Contributor
39 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed November 29, 2014

Location of the apartments was good, overlooks Hervey Bay and close to all that Hervey Bay has to offer. Accommodation itself was fair, we had a two bedroom unit which was neat and tidy. Underground car parking was good with easy access. No airconditioning in the bedroom.

Was this review helpful? Yes
Lee-Anne D, Front Office Manager at Charlton Apartments, responded to this review

Hi, Thank you for taking the time to leave your review. We appreciate your feed back and acknowledge the unit you stayed in has no air con in the master bedroom and having air con put into the master bedroom in this unit is something that were working on. Were glad you enjoyed your stay & look forward to seeing... More 

Victoria
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 22, 2014

We stayed here early November with our 3 children. The place is fantastic. The rooms are really spacious and clean, having 2 bathrooms really helped. The air con was great, although not needed much as there was a lovely breeze in the afternoon. We had a lovely balcony overlooking the beach and pool. The gardens are immaculate. Our 3 girls... More 

Was this review helpful? Yes
Lee-Anne D, Manager at Charlton Apartments, responded to this review

Hi, Thank you so much for your kind words & for taking the time to leave such a wonderful review. It was an absolute pleasure having you all here and i'm so pleased that you enjoyed staying with us at the Charlton. We look forward to seeing you and your family again in the future. Kind Regards Lee More 

Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed November 12, 2014

We were put in Unit 7 to begin with and found it awful, with dirty, stained carpets and worn out, stained lounge suite and old furniture. We were ready to turn around and go right home again. Fortunately, Lee, the manager, bent over backwards to find us another unit. Unit 8 was poles apart! Clean and with new furniture and... More 

Was this review helpful? Yes
Lee-Anne D, Manager at Charlton Apartments, responded to this review

Hi, Thank you for taking the time to leave such a nice review. I'm glad you enjoyed your stay & hope to see you again in the future. In regards to smoking at the gazebo: We have had a wonderful staff smoking area built out the back of the building but were finding that when apartment windows around the area... More 

Bundaberg
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed October 30, 2014

We have stayed here over the Christmas holidays on two different occasions. Both times we stayed in ground floor units as we prefer them with the kids. Units located directly across the road from a patrolled section of the beach and are walking distance (approx. 500m) to shops, pub and restaurants. Units are large inside but very dated and in... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Lee-Anne D, Manager at Charlton Apartments, responded to this review

Hello, Thank you for taking the time to leave your review. Since March 7th 2014 the Charlton Apartments have been under new management. We have been working very hard to re vamp & are currently in the process of replacing old air conditioning units & out dated furniture. We hope you will come and stay with us again soon &... More 

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