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White Crest Luxury Apartments

4.5 of 5 397 Esplanade, Torquay, Hervey Bay, Queensland 4655, Australia
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Certificate of Excellence 2014
White Crest Luxury Apartments
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White Crest Luxury Apartments
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125 reviews from our community

Traveler rating
    76
    39
    4
    4
    2
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72
31
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Brisbane, Australia
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We have just wrapped up our annual holiday at Hervey Bay it was an exceptional stay. The large 3 bedroom unit we had was well appointed with newly renovated bathrooms. The beach opposite is the best and safest at the bay, the pool area is beautiful and well maintained. We enjoyed many. BBQs and tennis games. Whitecrest is within walking... More 

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queensland
Senior Contributor
34 reviews 34 reviews
18 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed December 11, 2014

Large clean unit for our three night stay. Nice bright verandah looking into neighbouring hotel's pool, and good sleeps.Great big fridge for breakfast and lunch meals, but we had dinner out with choice of hotels, clubs and pubs with courtesy buses. Ideal spot for walking on esplanade or beach. Bosses friendly and very helpful.

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Sunshine Coast
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 4, 2014

I have been coming to WhiteCrest for 14 years. I've seen 3 managers? in this time and they've all been v helpful. The apartments are clean, very roomy and well positioned near beach, shops and the very long walking path along the esplanade. The pool has a kid friend section and a deep area for the adults and is well... More 

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Ottawa, Canada
Top Contributor
97 reviews 97 reviews
40 hotel reviews
116 helpful votes 116 helpful votes
4 of 5 stars Reviewed December 3, 2014

Great spot in the Hervey Bay area. Very close to shops and restaurants and across the street form a fantastic beach. The suites are very large one bedroom units with a living room, full kitchen, and eating area. The suites were very clean and well kept. The host is very helpful and was able to make reservations for Fraser Island... More 

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Robert C, Manager at White Crest Luxury Apartments, responded to this review

Thank you Pete for your kind words. We care glad your enjoyed your large Apartment and close proximity to restaurants, shops and fabulous Torquay Beach. As your experienced, Fraser Island is a must to visit and I'm happy we helped you select the best tour for you. Hope you took away lots of happy memories of not only Hervey Bay... More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed December 3, 2014 via mobile

Dirty bathroom with hair all up the wall. When the unprofessional & sullen receptionist was advised I was met wit absolute distain; no help though! Management was no better. Plenty of other places to stay in the Bay so find somewhere else for a stress & attitude free holiday!

Was this review helpful? Yes 1
Robert C, Manager at White Crest Luxury Apartments, responded to this review

Thank you Tineale for your time an effort to write a review. We value all reviews which enables us to improve where required. I was horrified to hear you found a single hair on the wall of the en-suite bathroom and my cleaners have been advised to be more careful in their cleaning. As a valued return guest it was... More 

Cairns, Australia
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 2, 2014

Stayed in the 2 bed 2 bath room unit. Quite a sizeable unit with great facilities. The location makes it handy to many shops and the beach. Nice size kitchen large laundry and secure car parking completed the package. Would I stay there again. You bet!

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Townsville, Australia
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 5, 2014

This property describes itself as a 5 star resort. While I wouldn't agree with that it is a very well appointed property as it has a small pool, games room, BBQ area, tennis court and secure under cover parking. There is a fee for the hire of rackets and balls but the rest is free. We had an extended family... More 

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Robert C, Manager at White Crest Luxury Apartments, responded to this review

Thank you for your review and kind words. Our Apartments are very large and suitable for families and always try to present them to a high standard. We think our locations is just about the best in Hervey Bay being very central and located by lots of shops, restaurants and cafes. Helping our guests select the best tour to suit... More 

Melbourne, Australia
Senior Contributor
31 reviews 31 reviews
24 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed October 5, 2014

We stayed in a 2 bedroom 2 bathroom apartment which was clean and spacious. We had organised our Blue Dolphin whale watching tour when booking the apartment and got a discount for the apartment stay. Lots of eateries nearby. Secure car parking available. The manager was friendly and accommodating with advice. Would recommend.

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Brisbane
Contributor
19 reviews 19 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed September 9, 2014

We stayed here for two nights mid week. The one bedroom apartment was very spacious and clean and in a good location, close to the shops and restaurants in Torquay. It wasn't cheap but ok for the location. The hotel manager/host has some issues he needs to address though. On checkin I dared to ask about a discount. He then... More 

Was this review helpful? Yes 3
Robert C, Manager at White Crest Luxury Apartments, responded to this review

Thank you taffyojones for taking the time to write a review and I'm glad you liked our large spacious apartments and location. Having lots of shops, cafes and restaurants close by is very convenient for all our guests. However I'm sorry to hear you weren't happy with the service you say you received or the discount you didn't get. All... More 

Mandurah
Top Contributor
113 reviews 113 reviews
63 hotel reviews
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed September 6, 2014 via mobile

Arrived today for a 3 night stay. Was pleasantly surprised by the spaciousness of the apartment, secure parking and central location, apparently, as we weren't provided with a map of the area, still waiting for that. Reception, according to a note was open till 8pm, but at 7.15pm there was a note saying that they would be back at 7.30am?... More 

Was this review helpful? Yes 2
Robert C, Manager at White Crest Luxury Apartments, responded to this review

Thank you zigzagMandurah for you time to write a review and we always try to address all issues where we can. I apologise for the few issues that concerned you and I have addressed them immediately. I always say to my guests on arrival that if you have any issues please advise and we will fix. Unfortunately I was away... More 

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Additional Information about White Crest Luxury Apartments

Address: 397 Esplanade, Torquay, Hervey Bay, Queensland 4655, Australia
Phone Number:
Location: Australia > Queensland > Fraser Coast > Hervey Bay > Torquay
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — White Crest Luxury Apartments 4.5*
Number of rooms: 30
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Also Known As:
White Crest Luxury Apartments Hervey Bay/Torquay, Australia

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