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Vila Gale Collection Palacio dos Arcos

Certificate of Excellence
Largo Conde de Alcaovas, 3, Paco de Arcos 2770-031, Portugal
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Vila Gale Collection Palacio dos Arcos
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146 Reviews from our TripAdvisor Community

Traveler rating
    112
    28
    5
    1
    0
See reviews for
36
76
1
16
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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    (44)
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    (36)
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    (42)
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    (24)
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There are newer reviews for Vila Gale Collection Palacio dos Arcos
See the most recent reviews
Dublin
Senior Contributor
27 reviews 27 reviews
22 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed September 27, 2014

The hubby and I are just back from a last minute 5 night stay in this beautiful hotel. You can trust the reviews and our experience was close to perfect from the moment we arrived. The hotel is located right at the entrance to the village of Paco de Arcos, just 20 minutes by an easy train from Lisbon centre... More 

Was this review helpful? Yes 1
VilaGaleHoteis, Manager at Vila Gale Collection Palacio dos Arcos, responded to this review

Dear Guest, Thank you for the review shared with so many other holiday makers of tripadvisor. It is rewarding to know that you had a Wonderful, relaxing, friendly 5 star Holiday experience only a 20 minutes from Lisbon at Vila Gale Collection Palácio dos Arcos. We would be most pleased to welcome you again. Best regards, Sara Palhota More 

Kuopio
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 22, 2014

Hotel was quite difficult for taxi driver to found. Near hotel there are some nice restaurants. Other attractions might require to take a train or taxi. There is busy road between the hotel and sea. Rooms were awesome, they were large, clean and had a balcony. Hotel feels like small, but it is actually quite big. Staff was kind and... More 

Was this review helpful? Yes
VilaGaleHoteis, Manager at Vila Gale Collection Palacio dos Arcos, responded to this review

Dear Guest, Thank you very much for your review. We were most pleased with your comments about our hotel. At Vila Galé we truly believe that the staff can make the difference and our fantastic team puts this into practice every day. We look forward to welcome you again at Vila Galé Collection Palácio dos Arcos. Best regards Sara Palhota More 

Texas
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed September 14, 2014

This is truly a superb property. We were the only Americans in the hotel, and the wonderful staff was just remarkable. One day a bellman offered to walk us to the train station in order to learn how to use the funky train system. The rooms are large and spotless, the old hotel building and grounds are incredible, and the... More 

Was this review helpful? Yes 1
VilaGaleHoteis, Manager at Vila Gale Collection Palacio dos Arcos, responded to this review

Dear Guest, Thank you very much for your review. We were most pleased with your comments about our hotel and particularly about the staff. At Vila Galé we truly believe that the staff can make the difference and our fantastic team puts this into practice every day. We look forward to welcome you again at Vila Galé Collection Palácio dos... More 

Longford, Ireland
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 6, 2014

What a wonderful place the Vile Gale Palacio hotel is. It is the perfect place for a relaxing, reinvigorating break! The hotel is situated in a beautiful garden. Rooms are spacious & extremely comfortable. Staff are always helpful and friendly. The breakfast is substantial - lots of variety and a special touch is the champagne! Outdoor pool area is fab.... More 

Was this review helpful? Yes 1
VilaGaleHoteis, Manager at Vila Gale Collection Palacio dos Arcos, responded to this review

Dear Guest, Thank you very much for your review. We are glad that you had a wonderful, relaxing and reinvigorating stay with us. Modesty apart, we agree that our location as a base to explore the region, particularly Lisbon, the beauty of our hotel and the kindness of our staff provides a perfect holiday. We look forward to welcome you... More 

Bastad, Sweden
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 4, 2014

I must say that I was very positive suprised. The hotel itself is very nice, beatiful surronding, staff wonderful, superb service and the breakfast buffé is a must. I spent a couple of wonderful days with my daughter here and will for sure come back.

Was this review helpful? Yes 1
VilaGaleHoteis, Manager at Vila Gale Collection Palacio dos Arcos, responded to this review

Dear Guest, Thank you very much for your review. We were most pleased with your comments about our hotel, breakfast and particularly about the staff. At Vila Galé we truly believe that the staff can make the difference and our fantastic team puts this into practice every day. We look forward to welcome you again at Vila Galé Collection Palácio... More 

Neuilly-sur-Seine, France
Contributor
18 reviews 18 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed August 19, 2014

Stayed 6 days in Aug 2014 with two children. We had a great time and enjoyed our stay. The good bits: Staff friendly and helpful, brand new hotel (opened a year ago), large bedroom with nice views, great park and setting, large swimming-pool, calm and well located, good restaurants in the neibourghood (great tapas bar next door) Things to improve:... More 

Was this review helpful? Yes 2
VilaGaleHoteis, Manager at Vila Gale Collection Palacio dos Arcos, responded to this review

Dear Guest, Thank you very much for your feedback regarding our hotel. We took good note of the points that you considered necessary to be improved and we apologise for any inconvenience that they might have caused to you. On the other hand, we were pleased to hear that you had a great time and that you enjoyed your stay... More 

N Ireland
Reviewer
4 reviews 4 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 12, 2014

We stayed here at start of August and everything about hotel was fantastic. The rooms are comfortable spacious and beautiful, with balcony overlooking the pool and beautiful gardens. The pool is lovely with the best sun loungers I have ever experienced on holidays, easy to lie and relax for hours and the service from staff at the pool bar was... More 

Was this review helpful? Yes 7
VilaGaleHoteis, Manager at Vila Gale Collection Palacio dos Arcos, responded to this review

Dear Guest, Thank you very much for your review. We are glad that you had a wonderful stay with. We took good note of the only criticism you made regarding organised trips from the hotel, but are improving this new service and we apologise for any inconvenience that this might have caused to you. On the other hand, we were... More 

Roscommon, Ireland
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed August 5, 2014

A friend and I happened upon this hotel by chance - we were moving from another hotel in Sesimbra that wasn't what we expected at all. How lucky we were to chose this beautiful hotel! The asethetic is magnificent - the old palace and tasteful and graceful new extension allow for the best of both worlds. The history of the... More 

Was this review helpful? Yes 3
VilaGaleHoteis, Manager at Vila Gale Collection Palacio dos Arcos, responded to this review

Dear Guest, All the team is very happy with your exceptional review, we are glad you enjoyed so much the stay at our hotel. The comments you made about the staff leaves us proud and challenges everybody to find new ways of exceeding our guest’s expectations. We look forward to welcome you again at Vila Galé Collection Palácio dos Arcos.... More 

London, England, United Kingdom
Contributor
13 reviews 13 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed July 17, 2014 via mobile

This was by far the most beautifull hotel we've ever stayed in. The staff lovely, the hotel amazing, the location and setting stunning. The buffet breakfast every morning was glorious, hot food to order and sparkling on ice. We did in house wine tasting, DJ to watch the sunset and lazy sun filled days by the stunning pool. Thanks to... More 

Was this review helpful? Yes 4
VilaGaleHoteis, Manager at Vila Gale Collection Palacio dos Arcos, responded to this review

Dear Guest, Thank you very much for your detailed review which describes our hotel so well. Our main objective is to exceed our guest’s expectations, so we are very happy to hear that we achieved it. It is rewarding to know that our valued guests appreciate the details that we carefully designed in order that their stays with us are... More 

London
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed July 8, 2014

Beautiful, tasteful, classy. Fantastic place with kind staff Excellent value for money. Fantastic location. Not to like- the slight road noise round the pool but: Like: amazing pool, no expense spared covered in Bizazza mosaic in an awesome colour, wonderful comfortable pool beds and gorgeous Mediterranean gardens, huge quiet rooms, great beds, good breakfasts, and as other reviewers point out... More 

Was this review helpful? Yes 5
VilaGaleHoteis, Manager at Vila Gale Collection Palacio dos Arcos, responded to this review

Dear Guest, All the team is very happy with your exceptional review and we are glad you enjoyed so much the stay at our hotel. The comments you made eaves us proud and challenges everybody to find new ways of exceeding our guest’s expectations. We look forward to welcome you again at Vila Galé Collection Palácio dos Arcos. Best regards... More 

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