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PGS Casa Del Sol Hotel

Certificate of Excellence
48/12 Kata Rd.,T.Karon,A.Muang, Kata Beach, Phuket, Thailand
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1 room 1 guest
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PGS Casa Del Sol Hotel
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119 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
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  • All months
    (119)
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    (21)
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    (50)
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    (18)
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    (30)
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Kawerau, New Zealand
Level Contributor
4 reviews
2 of 5 stars Reviewed 1 week ago

We arrived for a two week stay, first two days were great, on the third day there was no hot water , the breakfast hot food was cold, and yay no internet. After the third day of no hot water we complained and were taken to a sister hotel for showers, management gave two gifts of fruit trays but honestly... More 

Was this review helpful? Yes
PGS_CasaDelSol, Director of Sales at PGS Casa Del Sol Hotel, responded to this review

Dear Guest, Thank you for your visit to PGS Hotels Casa Del Sol and for your comment. We would like to say to you Sorry for inconvenience in our hotel during your stay here. It was difficult time and we tried to do the best, but anyway thank you for your opinion of our strong and weak sides. We will... More 

Auckland Region, New Zealand
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed 1 week ago

Never again will we stay at this hotel which offered so much on our first 2 days of 14. Storms hit the area which brought heavy rain, not the hotels fault, but seriously 12 more days followed with no hot water at all, cold breakfast every morning and intermittent wifi.The staff arranged for our group of 4 to go to... More 

Was this review helpful? Yes
PGS_CasaDelSol, Director of Sales at PGS Casa Del Sol Hotel, responded to this review

Dear Guest, Thank you for your visit to PGS Hotels Casa Del Sol and for your comment. We apologize for some inconveniences in our hotel during your stay. We wish you many new trips and only good impressions. Best Regards, Yana Asst Sales and Marketing Manager More 

Doha, Qatar
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Excellent breakfast and location Nice pool. I didn't like the trick that the hotel made, they told me that they don't have hot water just 1 day before check in, there were no hot water in the toilets and the last 2 days the water was muddy and last day there was no water at all!!! I didn't like the... More 

Was this review helpful? Yes
PGS_CasaDelSol, Director of Sales at PGS Casa Del Sol Hotel, responded to this review

Dear Guest, Thank you for your visit to PGS Hotels Casa Del Sol and for your comment. We apologize for some inconveniences in our hotel during your stay. We wish you many new trips and only good impressions. Best Regards, Yana Asst Sales amd Marketing Manager More 

Bristol, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed July 22, 2015

I stayed in this hotel with my boyfriend in June'15. The hotel is beautiful, well decorated to have a Thai theme but also very modern. The staff was always very friendly & helpful and kept the hotel spotless! The hotel is suitable for families and couples. We kids play areas and a children's pool area. We stayed in a swim... More 

Was this review helpful? Yes
PGS_CasaDelSol, Director of Sales at PGS Casa Del Sol Hotel, responded to this review

Dear Guest, Thank you that you had your vacation in our hotel and for your comment. We very happy that your vacation was nice and for your high rating of our job. We wish you many new trips and hope that you will back to PGS Hotels Casa Del Sol in the near future. Best Regards, Yana Assistant Sales and... More 

Singapore, Singapore
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed May 8, 2015

The hotel itself has two large pools and accommodation around it. There is a library, play area for the children and massage services and restaurants along with a business lounge. So if you don't really want to go 'out' for a couple of days you can do so here but the place is so full of Russians and the signage,... More 

Was this review helpful? Yes 3
PGS_CasaDelSol, Director of Sales at PGS Casa Del Sol Hotel, responded to this review

Dear Guest, Thank you for your choose of our hotel and for your comment. We happy that your vacation in our hotel was good, in general, and hope, that you will come back here again in the near future. Best Regards, Yana Asst. Sales and Marketing Manager More 

Tromso, Norway
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed April 25, 2015

I was here about 10 days in middle of April. Had a room close to the second biggest pool. The room was excellent. Huge, great balcony, and rather good isolation. But that doesnt help at all, but sadly some russians who stayed here made so much noise that nothing would helped. Several annoying groups, so complaining wouldnt helped. The worst... More 

Was this review helpful? Yes 3
Wokingham, United Kingdom
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed April 7, 2015

We stayed here for 11 nights over the Easter period. Our stay did not start too auspiciously as the air conditioning was U/S but our room was large and ideally suited for a secluded stay accessing the pool directly (room 3101). We were given temporary accommodation whilst it got fixed. To the managements credit they apologised and offered a complimentary... More 

Was this review helpful? Yes 1
PGS_CasaDelSol, Director of Sales at PGS Casa Del Sol Hotel, responded to this review

Dear guests, Thank you for choosing our hotel for your holiday and thank you for your comment. We regret that some inconveniences were during your holiday, and apologize again. We are pleased that in general your stay passed well and we hope that you will visit us again. Best Regards, Yana Asst Sales and Marketing Manager More 

Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed March 1, 2015 via mobile

Great location and amazing swimming pool. The room was big and with a huge balcony. the bed wasnt really comfortable, but everything was perfect! The staff wasn't as helpful as I was expecting for a 4 star resort, but not a big issue. Amazing breakfast. Overall great!

Was this review helpful? Yes 1
PGS_CasaDelSol, Director of Sales at PGS Casa Del Sol Hotel, responded to this review

Dear Lauraita, Thank you for your value comment and for choosing our hotel for your vacation. We hope, that you will visit our hotel again in near future. Best Regards, Yana Assistant Sales and Marketing Manager More 

Thunder Bay, Canada
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed February 28, 2015 via mobile

We stayed at this hotel for 4 nights. The staff was friendly, trustworthy and helped whenever we needed anything. The room was clean and had everything we needed. One day we accidentally left our safe open with our passports and all our money. Much to our surprise and happiness, nothing was taken!! The breakfast was good. The location is less... More 

Was this review helpful? Yes 2
PGS_CasaDelSol, Director of Sales at PGS Casa Del Sol Hotel, responded to this review

Dear Joanna, Thank you for your value comment about our hotel. It was very nice to take care about you and your friends. We hope that you will come to our hotel again in near future. Best Regards, Yana Assistant Sales and Marketing manager More 

Johannesburg, South Africa
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 30, 2015

My cousins and I stayed at Casa Del Sol for 10 days over the New Years 2015 holiday. Upon arrival, the staff were friendly and accommodating and ensured our rooms were together. This level of hospitality did not change for the next week and a half. The breakfast was great, the common area's were clean, the pools were amazing and... More 

Was this review helpful? Yes 2
PGS_CasaDelSol, Director of Sales at PGS Casa Del Sol Hotel, responded to this review

Dear NLatouf, We are very grateful to you that you chosen our hotel for your vacations. Also, we would like to say thank you for your comment. We were very happy to take care about you and your family and hope that you will come to our hotel again in the near future. Best Regards, Yana Assistant Sales & Marketing... More 

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Pool/beach area (7)
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