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Sugar Palm Grand Hillside

1 Khoktanod soi 3, Kata Road | Kata Beach, Muang, Kata Beach, Phuket 83100, Thailand
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Sugar Palm Grand Hillside
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Sugar Palm Grand Hillside
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669 reviews from our community

Traveler rating
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    86
    34
    17
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82
290
47
5
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Singapore, Singapore
Top Contributor
53 reviews 53 reviews
17 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel reminds me of a condominium more than a typical hotel. It has many pools and you can take your pick. Breakfast was average. Not fabulous but ok. This hotel is also related to a nearby sugar resort fashion hotel.Guests from our hotel are able to go over and use the pool. This hotel is situated a slope/hill .A... More 

Was this review helpful? Yes
SugarPalmGrand2015, General Manager at Sugar Palm Grand Hillside, responded to this review

Dear Valued Guest, Thank you for taking time to write a review of our hotel. We are happy to know that your overall stay was pleasant and found it a good value. Our multi-tiered pool is really in great demand in this area and we are glad you enjoyed it. We hope we could serve you again in Sugar Palm... More 

Phuket, Thailand
1 review
5 of 5 stars Reviewed 2 weeks ago

We had a great stay. Thank you. Breakfast was superb. The area was lovely, pools were awesome, nice view from the top..., really had a great time.. thanks.. And the staff were, without exception, excellent .. Like.. super like.. solid amenities ! :D

Was this review helpful? Yes
SugarPalmGrand2015, General Manager at Sugar Palm Grand Hillside, responded to this review

Dear Valued Guest, Thank you for the positive feedback on your stay. Our team is happy that you had a great stay and find it lovely. We hope to welcome you back for another great holiday in Sugar Palm Grand Hillside. Please let me know if you plan your next visit as I will be glad to assist. Sincerely yours,... More 

London, United Kingdom
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a nice little hotel with really good size rooms. The staff were delightful even when they spoke little or no English, we always found a way to communicate. It was close to a main shopping area in Kata and close to food outlets and yet it was quite a little haven away from it all. The pool was... More 

Was this review helpful? Yes
SugarPalmGrand2015, General Manager at Sugar Palm Grand Hillside, responded to this review

Dear Valued Guest, Thank you for taking time to write about your experience with us. We are very delighted to know you find our hotel nice and we appreciate your suggestion about the roof top bar service hours. We all look forward to welcome you again in Sugar Palm Grand Hillside. Please let me know if you wish to arrange... More 

Bangkok
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

It is a very special place, great staff service very friendly and warm. Our visit has been very relaxing, welcoming and just paradise! They always had a smile and were so helpful. This is what makes this hotel special. We stayed in a pool access room and overlooked kata beach. The room was really clean and spacious with a large... More 

Was this review helpful? Yes 1
SugarPalmGrand2015, General Manager at Sugar Palm Grand Hillside, responded to this review

Dear Valued Guest, Thank you for the great comments about our team and about your experience here. All our team members are very motivated knowing you had a relaxing holiday. We assure to continue meeting service expectations of all our guests in Sugar Palm Grand Hillside. We hope that you come back and visit us again soon. I will be... More 

Ko Phangan, Surat Thani, Thailand
1 review
5 of 5 stars Reviewed 2 weeks ago

This place was more than amazing! The hotel is pretty ,outstanding sea views. Just only three minutes walking to the beach . room clean , mattress comfortable, good service, delicious breakfast. Very friendly staff To assist and provide information , I will go back.

Was this review helpful? Yes
SugarPalmGrand2015, General Manager at Sugar Palm Grand Hillside, responded to this review

Dear Valued Guest, Thank you for sharing your experience with us on Tripadvisor community. We are very delighted to know you had an amazing holiday. Your kind words are very much appreciated. We hope to serve you again in Sugar Palm Grand Hillside. Please feel free to reach me for any assistance that you may require. Sincerely yours, Michael Salalima... More 

Singapore, Singapore
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel is very close to the beach (150m) but unfortunately, you will need to walk up a 30m steep slope before reaching the hotel. We were also given a room that needed us to climb up a steep flight of steps - It helps to ask if they have rooms which can be accessed via the elevator. Having said... More 

Was this review helpful? Yes
SugarPalmGrand2015, General Manager at Sugar Palm Grand Hillside, responded to this review

Dear Valued Guest, Thank you for sharing your experience and choosing our hotel for your holiday. Our team is so glad that you've enjoyed our 7th Heaven Sky Bar with its stunning sunset view. We hope to welcome you back in Sugar Palm Grand Hillside. Please feel free to reach me for any assistance that you may require. Sincerely yours,... More 

Okrug Gornji, Croatia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 16, 2015

Hotel is close to Kata beach, much more quiet than Patong area. There is few swimming pools as well. Distance to Patong beach is around 11 km which means that you ll need to use local mafia taxis which do not have meters and will charge you around 500 baht in one direction. But if you are fan of quiet... More 

Was this review helpful? Yes
SugarPalmGrand2015, General Manager at Sugar Palm Grand Hillside, responded to this review

Dear Valued Guest, Thank you for choosing to stay with us and for writing about your experience. We are pleased to know you enjoyed the location, room and staff service. We look forward to welcome you back in Sugar Palm Grand Hillside. Please feel free to reach me for any assistance you many need. Sincerely yours, Michael Salalima General Manager More 

Doha, Qatar
Senior Contributor
47 reviews 47 reviews
8 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed April 5, 2015

The hotel is very close to kata Beach. The staff and the hotel itself are excellent. The room was big, with a nice view over the sea and the hotel`s pools. Free mini bar, 2 cocktails free on their 7-th floor restaurant (with a great view). Very good breakfast (buffet) and free access to sauna. The hotel`s pools are very... More 

Was this review helpful? Yes
SugarPalmGrand2015, General Manager at Sugar Palm Grand Hillside, responded to this review

Dear Valued Guest, Thank you for sharing your stay with us. We are glad to hear that you have had a great stay and found our hotel excellent. Our team is very pleased to read your compliments on our staff service during your visit. We hope to welcome you back in Sugar Palm Grand Hillside. Please feel free to reach... More 

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 30, 2015

Visiting in March was quiet. The hotel is just 5 mins from the beach, or try Kata Noi Beach 10 mins away, where it's very quiet (in March). The hotel is well run, I had a pool access room. Large, clean, relaxing and comfortable room. Free items in the mini bar and even the wifi was ok. Close to lots... More 

Was this review helpful? Yes
SugarPalmGrand2015, General Manager at Sugar Palm Grand Hillside, responded to this review

Dear Valued Guest, Thank you for writing about your recent stay with us. Our team is very delighted that you had a relaxing and comfortable holiday. We look forward to serving you again in Sugar Palm Grand Hillside. Please do not hesitate to reach me if you may need any assistance. Sincerely yours, Michael Salalima General Manager More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 30, 2015

Resort is built along the hill, so a little steep climb is needed to reach the resort. Location is just 5min walk away from the beach, and shops & restaurants are just right outside the resort, down the slope. Staffs are very helpful, and well-verse in English. There are 2 buildings to the resort, serviced by 2 lifts on the... More 

Was this review helpful? Yes
SugarPalmGrand2015, General Manager at Sugar Palm Grand Hillside, responded to this review

Dear Valued Guest, Thank you for the positive review of our hotel. The clean and spacious rooms of our hotel with its stunning view is really in great demand in this area and we are glad you enjoyed it. We hope we could serve you again in Sugar Palm Grand Hillside. I will be glad to assist you in arranging... More 

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