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Sugar Palm Grand Hillside

1 Khoktanod soi 3, Kata Road | Kata Beach, Muang, Kata Beach, Phuket 83100, Thailand
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1 room 1 guest
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Sugar Palm Grand Hillside
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692 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (96)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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  • Thai first
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  • All months
    (692)
  • Mar-May only
    (176)
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    (170)
  • Sep-Nov only
    (159)
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    (187)
All months
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Originally given a pool access room on the 9th floor, with stunning views over Kata. Requested to move rooms which staff were more than willing to accommodate. 4th floor views caught Good glimpse of Kata Beach. All staff could not do enough to make our stay any more enjoyable than it was. Sunset at 7th Heaven bar is a most,... More 

Was this review helpful? Yes
SugarPalmGrand2015, General Manager at Sugar Palm Grand Hillside, responded to this review

Dear Valued Guest, Thank you for taking time to share your experience with us on Tripadvisor. We are very glad that you had the most enjoyable and relaxing stay. We look forward to welcoming you back in Sugar Palm Grand Hillside. Please feel free to reach me so I could assist you on your next holiday plan. Sincerely yours, Michael... More 

Cairns, Queensland
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We were so spolit :) fabulous peaceful & decadent rooms up the hill away from the crowds - biggest bed Ive ever slept in - super clean - just gorgeous staff who looked after us so well and couldnt do enough for us - thanks so much x

Was this review helpful? Yes
SugarPalmGrand2015, General Manager at Sugar Palm Grand Hillside, responded to this review

Dear Valued Guest, Thank you for sharing your holiday with us on Tripadvisor community. We are very happy to know your visit was a memorable one. We hope we could serve you again in Sugar Palm Grand Hillside. Please feel free to reach me if you wish to come for another holiday in Phuket. Sincerely yours, Michael Salalima General Manager More 

1 review
5 of 5 stars Reviewed 2 weeks ago

5/5!!! It feels like home but just a luxurious one! Rooms and pools are superb clean and spacious; management and staff are friendly, super nice service and very accommodating; food are great, 7th Heaven Bar is really heaven with the sunset and drinks! Worth every single dollar! Will definitely go back here!!!

Was this review helpful? Yes
SugarPalmGrand2015, General Manager at Sugar Palm Grand Hillside, responded to this review

Dear Valued Guest, Thank you for the nice review of our hotel. Our team is very happy to know you felt at home while staying with us. We look forward to welcome you back in Sugar Palm Grand Hillside. Please let me know if you plan your next visit as I will be glad to assist. Sincerely yours, Michael Salalima... More 

Manila, Philippines
Level Contributor
5 reviews
5 of 5 stars Reviewed 4 weeks ago

The staff are all smiles. My room has an infinity pool outside the balcony. It's very clean and fragrant. It offers a lot more english speaking channels on the television. The hotel has a great view of Kata beach and the town, especially at night. Mr. Michael Salalima really ensures good service delivery.

Was this review helpful? Yes
SugarPalmGrand2015, General Manager at Sugar Palm Grand Hillside, responded to this review

Dear Valued Guest, Thank you for appreciating the warm smiles of our friendly team members. We are also very pleased that you enjoyed the stunning view of Kata Beach and the cleanliness of our rooms and area. We hope we could serve you again in Sugar Palm Grand Hillside. I will be glad to assist you in arranging your next... More 

San Juan del Sur, Nicaragua
Level Contributor
65 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 stars Reviewed July 7, 2015

We stayed for 4 nights at the end of May and another 5 nights following a short trip to KL. Absolutely loved this hotel! Great value for money and in a fantastic location as only a short 5 min walk down to the beach and the many restaurants/bars. However as you are up on the hillside there is no problem... More 

Was this review helpful? Yes
SugarPalmGrand2015, General Manager at Sugar Palm Grand Hillside, responded to this review

Dear Valued Guest, Thank you for sharing your amazing experience with us. We are very delighted that you had a great stay and found our staff fantastic. Looking forward to welcome you back for another great holiday in Sugar Palm Grand Hillside. I will be happy to assist you on arranging your next visit, please feel free to reach me.... More 

Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 29, 2015

The hotel is well situated. Close to many restaurants and just 5-10 min walk from the beach. We loved the direct access to the pool from our room. We rented a scooter from our hotel, really good price. The Kata beach is really nice. Big waves! The room was clean and bed comfortable.

Was this review helpful? Yes
SugarPalmGrand2015, General Manager at Sugar Palm Grand Hillside, responded to this review

Dear Valued Guest, Thank you for the positive review of our hotel. Our team is very glad that you love the stay in our pool access room with its clean and very comfortable bed. We look forward to welcome you back in Sugar Palm Grand Hillside. Please let me know if you plan your next visit as I will be... More 

Singapore, Singapore
1 review
4 of 5 stars Reviewed June 4, 2015

I stayed there 4 nights during my summer break vacation. Room is spacious, clean and tidy. However, these are the things that can be improved 1.) WiFi connection is pretty bad. However, hotel staff attended the WiFi issue promptly and get me a personal WiFi router directly in my room. 2.) Jacuzzi is pretty dirty.There is a hole in the... More 

Was this review helpful? Yes
SugarPalmGrand2015, General Manager at Sugar Palm Grand Hillside, responded to this review

Dear Valued Guest, Thank you for sharing your experience with us on Tripadvisor. We are happy to know you enjoyed our spacious and clean room. We do however apologize for some issues you found including WiFi system as it was on the process of upgrading during your stay. We have completed the system now and we look forward to serving... More 

Cairo, Egypt
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed May 30, 2015

I stayed there for 5 nights during my honey moon back in April 2013 We stayed in the grand pool access room , which really deserve the upgrade. Room was spacious and clean, a bit poor decor but it was okay. take care though to take a room near the elevator or else you'll end up hiking your way into... More 

Was this review helpful? Yes
SugarPalmGrand2015, General Manager at Sugar Palm Grand Hillside, responded to this review

Dear Valued Guest, Thank you for sharing your experience and choosing our hotel for your holiday. We are glad to know that you've enjoyed our spacious grand pool access room. We hope to have the chance of serving you again in Sugar Palm Grand Hillside. Please don't hesitate to reach me for any assistance that you may require. Sincerely yours,... More 

Melbourne, Australia
Level Contributor
4 reviews
5 of 5 stars Reviewed May 28, 2015

This was my 5th visit to Sugar Palm Grand Hillside, it was to be my last. I am pleased to say that I will be returning next year. My biggest reason and praise is reserved for the staff. Their service, attitude and attention to detail was amazing. The manager, Michael, has left no stone unturned in his endeavours to lift... More 

Was this review helpful? Yes
SugarPalmGrand2015, General Manager at Sugar Palm Grand Hillside, responded to this review

Dear Valued Guest, Thank you for sharing your experience on tripadvisor following your recent stay with us. The entire team really appreciates and value your feedback. Our group will continue to be dedicated in creating memorable experiences and warm hospitality to all our guests. We look forward to have the pleasure of welcoming you again in Sugar Palm Grand Hillside.... More 

2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed May 28, 2015

ui must say that the hotel is very nice and the stuff at the reception is very nice and frindly Koy is a very nice person and if you have any problem you can ask her for help thay always make a good job

Was this review helpful? Yes
SugarPalmGrand2015, General Manager at Sugar Palm Grand Hillside, responded to this review

Dear Valued Guest, Thank you for writing a positive review of our hotel. We are glad that you find our hotel nice and our team members very friendly. We assure to keep the service standards of our hotel and we hope we could welcome you again in Sugar Palm Grand Hillside. I will be glad to assist you in arranging... More 

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The Hotel (12)

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