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Sugar Palm Grand Hillside

1 Khoktanod soi 3, Kata Road | Kata Beach, Muang, Kata Beach, Phuket 83100, Thailand
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Sugar Palm Grand Hillside
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681 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (94)
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Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The hotel is well situated. Close to many restaurants and just 5-10 min walk from the beach. We loved the direct access to the pool from our room. We rented a scooter from our hotel, really good price. The Kata beach is really nice. Big waves! The room was clean and bed comfortable.

Was this review helpful? Yes
Singapore, Singapore
1 review
4 of 5 stars Reviewed 4 weeks ago

I stayed there 4 nights during my summer break vacation. Room is spacious, clean and tidy. However, these are the things that can be improved 1.) WiFi connection is pretty bad. However, hotel staff attended the WiFi issue promptly and get me a personal WiFi router directly in my room. 2.) Jacuzzi is pretty dirty.There is a hole in the... More 

Was this review helpful? Yes
SugarPalmGrand2015, General Manager at Sugar Palm Grand Hillside, responded to this review

Dear Valued Guest, Thank you for sharing your experience with us on Tripadvisor. We are happy to know you enjoyed our spacious and clean room. We do however apologize for some issues you found including WiFi system as it was on the process of upgrading during your stay. We have completed the system now and we look forward to serving... More 

Cairo, Egypt
Contributor
15 reviews 15 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed May 30, 2015

I stayed there for 5 nights during my honey moon back in April 2013 We stayed in the grand pool access room , which really deserve the upgrade. Room was spacious and clean, a bit poor decor but it was okay. take care though to take a room near the elevator or else you'll end up hiking your way into... More 

Was this review helpful? Yes
SugarPalmGrand2015, General Manager at Sugar Palm Grand Hillside, responded to this review

Dear Valued Guest, Thank you for sharing your experience and choosing our hotel for your holiday. We are glad to know that you've enjoyed our spacious grand pool access room. We hope to have the chance of serving you again in Sugar Palm Grand Hillside. Please don't hesitate to reach me for any assistance that you may require. Sincerely yours,... More 

Melbourne, Australia
2 reviews
5 of 5 stars Reviewed May 28, 2015

This was my 5th visit to Sugar Palm Grand Hillside, it was to be my last. I am pleased to say that I will be returning next year. My biggest reason and praise is reserved for the staff. Their service, attitude and attention to detail was amazing. The manager, Michael, has left no stone unturned in his endeavours to lift... More 

Was this review helpful? Yes
SugarPalmGrand2015, General Manager at Sugar Palm Grand Hillside, responded to this review

Dear Valued Guest, Thank you for sharing your experience on tripadvisor following your recent stay with us. The entire team really appreciates and value your feedback. Our group will continue to be dedicated in creating memorable experiences and warm hospitality to all our guests. We look forward to have the pleasure of welcoming you again in Sugar Palm Grand Hillside.... More 

2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 28, 2015

ui must say that the hotel is very nice and the stuff at the reception is very nice and frindly Koy is a very nice person and if you have any problem you can ask her for help thay always make a good job

Was this review helpful? Yes
SugarPalmGrand2015, General Manager at Sugar Palm Grand Hillside, responded to this review

Dear Valued Guest, Thank you for writing a positive review of our hotel. We are glad that you find our hotel nice and our team members very friendly. We assure to keep the service standards of our hotel and we hope we could welcome you again in Sugar Palm Grand Hillside. I will be glad to assist you in arranging... More 

Greater Melbourne, Australia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 26, 2015

I have just returned from my third stay at this resort. It is a great place to stay with no children. Even though the resort accommodates for children it is a great place for the grown ups. The pool access rooms are fantastic and have a very reasonable price. The staff at the resort are some of the friendliest and... More 

Was this review helpful? Yes
SugarPalmGrand2015, General Manager at Sugar Palm Grand Hillside, responded to this review

Dear Valued Guest, Thank you for writing about your stay with us. We are very glad that we made your stay a great one and we will ensure it will be the same great holiday on your next visit. All of us are looking forward to serve you again in Sugar Palm Grand Hillside. Please don't hesitate to reach me... More 

Singapore, Singapore
2 reviews
4 of 5 stars Reviewed May 25, 2015

A nice little hotel with very friendly staffs and spacious rooms. Peaceful surrounding with a nice view of the beach. Breakfast was good. Convenient location with plenty of amenities nearby. Wifi could be faster though.

Was this review helpful? Yes
SugarPalmGrand2015, General Manager at Sugar Palm Grand Hillside, responded to this review

Dear Valued Guest, Thank you for appreciating the peaceful surrounding of our hotel with its nice seaview. We are also happy to inform you that we are almost done with our wifi system improvement. We hope we could serve you again in Sugar Palm Grand Hillside. I will be glad to assist you in arranging your next visit. Sincerely yours,... More 

Singapore, Singapore
Top Contributor
123 reviews 123 reviews
33 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed May 10, 2015

This hotel reminds me of a condominium more than a typical hotel. It has many pools and you can take your pick. Breakfast was average. Not fabulous but ok. This hotel is also related to a nearby sugar resort fashion hotel.Guests from our hotel are able to go over and use the pool. This hotel is situated a slope/hill .A... More 

Was this review helpful? Yes
SugarPalmGrand2015, General Manager at Sugar Palm Grand Hillside, responded to this review

Dear Valued Guest, Thank you for taking time to write a review of our hotel. We are happy to know that your overall stay was pleasant and found it a good value. Our multi-tiered pool is really in great demand in this area and we are glad you enjoyed it. We hope we could serve you again in Sugar Palm... More 

Phuket, Thailand
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 7, 2015

We had a great stay. Thank you. Breakfast was superb. The area was lovely, pools were awesome, nice view from the top..., really had a great time.. thanks.. And the staff were, without exception, excellent .. Like.. super like.. solid amenities ! :D

Was this review helpful? Yes 1
SugarPalmGrand2015, General Manager at Sugar Palm Grand Hillside, responded to this review

Dear Valued Guest, Thank you for the positive feedback on your stay. Our team is happy that you had a great stay and find it lovely. We hope to welcome you back for another great holiday in Sugar Palm Grand Hillside. Please let me know if you plan your next visit as I will be glad to assist. Sincerely yours,... More 

London, United Kingdom
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed May 7, 2015

This is a nice little hotel with really good size rooms. The staff were delightful even when they spoke little or no English, we always found a way to communicate. It was close to a main shopping area in Kata and close to food outlets and yet it was quite a little haven away from it all. The pool was... More 

Was this review helpful? Yes
SugarPalmGrand2015, General Manager at Sugar Palm Grand Hillside, responded to this review

Dear Valued Guest, Thank you for taking time to write about your experience with us. We are very delighted to know you find our hotel nice and we appreciate your suggestion about the roof top bar service hours. We all look forward to welcome you again in Sugar Palm Grand Hillside. Please let me know if you wish to arrange... More 

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