Upon arrival, the lady told us she could not accommodate us because there was no hot water or Air Con and told us to stay at their sister hotel a block away, Sugar Palm Resort. I asked if we would get our own pool, and she replied, yes. When we got to to other hotel, we did not get our... More

It was a nice place to stay though we initially had a problem locating it when we actually arrived in Phuket. The service was excellent. There was somebody to help us even when we reached there by 1 in the midnight. It was pretty close to the beach. More vegetarian dishes can be added to the breakfast menu!! :)

It was a great hotel with nice scenery and friendly staff. The breakfast was good and the cook food spread's menu change daily which is good if you are going for a long stay. The only disappointment was that we have book for rooms with direct access into our private pool was not available due to renovation. Since we have... More

It's worth staying. I don't mind walking up the hill especially if you stay in a pool access room, you can easily dip-in the moment you enter your room & a nice mountain view. Beach is just about 10 minutes walk. Convenience stores, restaurants are just few minutes away. Reception/Front desk were helpful. The downside was their buffet breakfast. It... More

Completed a 17 night stay at Sugar Palm and we really enjoyed it. Hotel is up a hill looking over the kata beach and town area, yes the hill is a little annoying walking to and from the beach but anyone with even a slight level of fitness will have no troubles. Our pool view room had a great view... More

Unfortunately we were relegated to this hotel after being told that the one we had previously booked was OVER booked. We stayed exactly one night then got the he'll out of there. We were taken to our room on the back of a golf buggy and told to "hold on". That was an under statement. We were then driven up... More

We stayed there for our honey moon in April 2013 for 4 nights. First the hotel was great. It is clean and well furnished and the food there for breakfast was amazing too. We had a room with pool access and the pool was good too. The hotel is too close from the beach. You can go night shopping and... More

We stayed in September 2012 there for 2 weeks, couple with a 2 y.o kid, everything was fine, we stayed before in the Palm Garden and the Kata beach resort and some others before the child was born but none of them was worth going back, we just wanted to be close to the beach and have our peace when... More

Initial checkin was smooth at first. I was taken to a room on the first level, but the card reader that's supposed to activate the power was malfunctioning so there was no electricity. Maintenance looked into it but couldn't seem to get the power to stay on after 20 minutes. I went to lobby and asked if I could be... More