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BEST WESTERN PLUS Apollo International

4.5 of 5 290 Pacific Highway | Newcastle, Charlestown, Lake Macquarie, New South Wales 2290, Australia (Formerly Quality Hotel Apollo International)
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Certificate of Excellence 2014
BEST WESTERN PLUS Apollo International
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BEST WESTERN PLUS Apollo International
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292 reviews from our community

Traveler rating
    131
    121
    28
    5
    7
See reviews for
52
98
16
81
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for BEST WESTERN PLUS Apollo International
See the most recent reviews
Middle East
Senior Contributor
28 reviews 28 reviews
21 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed July 22, 2014

Can't fault the Apollo! From check in to check out visit was seamless. The only thing I suggest is that the rooms should include 2 bottles of water a day. With the AC on at night tends to dry the air out and $3 for a bottle is a bit much. But good to see the wifi was free, decent... More 

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forster nsw
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 21, 2014

Nothing was any trouble. The place was nice and clean. The room was very spacious and the staff were most helpful. The bed was very comfy. I have stayed at other hotels in the area that are just as good and are a little cheaper. So probably a little overpriced at full rate but if u can get it at... More 

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Wellington, Australia
1 review
4 of 5 stars Reviewed July 21, 2014

Certainly a step ahead from the standard Best Western brand. Clean and comfortable room. One Bedside light was not working, also one of the overhead lights was blown. Glad to have had a decent steam iron in the room. Free apples on the counter for guests was a nice touch. Also got a discounted rate.

Review collected in partnership with this hotel

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Bidwill
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed July 21, 2014

The rooms were roomy with comfortable beds. The rooms needed a under sink garbage bins as the only bins were small ones in the bathrooms meant for tissues etc. The showers were good but a bath would've been a nice option. We would stay here again.

Review collected in partnership with this hotel

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GeneralManagerApollo, General Manager at BEST WESTERN PLUS Apollo International, responded to this review

Dear Valued Guest Thank you for choosing the BEST WESTERN PLUS Apollo International, we truly appreciate you sharing about your experience at our hotel on Trip Advisor. The hotel does have a limited selection of baths and on request we can certainly arrange a bath, there should be a larger bin in the bedroom and will ensure that all rooms... More 

Sydney, Australia
2 reviews
4 of 5 stars Reviewed July 20, 2014

We stay here sometimes and we love it, the problems we encountered was calling down to the desk after midnight to ask for more pillows to be told " sorry none left.." Hotels should have plenty of pillows, we always bring our own but seeing as it was just an overnight trip we thought we would not bother. I wont... More 

Review collected in partnership with this hotel

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GeneralManagerApollo, General Manager at BEST WESTERN PLUS Apollo International, responded to this review

Dear Valued Guest Thank you for your review in regards to your recent stay at the Best Western PLUS Apollo International. Your feedback is appreciated and your comments in regards to the lack of pillows is valid, hotels should have plenty of pillows and we do. In recent we have had new staff start with us and will need to... More 

Dee Why
Contributor
12 reviews 12 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 20, 2014

Great night, good food and service. Not what we expected from the old best western brand. Better then our last visit to a hotel that was near triple the price. On top of the good hotel, the restaurant is worth the booking with good food and good staff, we especially found the staff bright, happy and welcoming. Weekend planned as... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
GeneralManagerApollo, General Manager at BEST WESTERN PLUS Apollo International, responded to this review

Dear Valued Guest Thank you for your lovely feedback regarding your most recent stay. My team and I are delighted to hear you enjoyed yourself here at the newly extended and refurbished BEST WESTERN PLUS Apollo International Hotel. Thank you once again for taking the time to give us such wonderful feedback and any future recommendation of our hotel. We... More 

1 review
4 of 5 stars Reviewed July 20, 2014

Staff were friendly, restaurant and bar are very nice with reasonably pricing (and a happy hour) Weather was cold and windy during stay, and presented noisy airflow & draught issues throughout the rooms. Could be easily remedied by Apollo by installing rubber seals on bottoms of balcony doors - would help to maintain heat too. Gym weights machinery is broken,... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
GeneralManagerApollo, General Manager at BEST WESTERN PLUS Apollo International, responded to this review

Dear Valued Guest Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests... More 

Port Macquarie
Reviewer
5 reviews 5 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 20, 2014

From arriving I felt welcome and the room was very comfortable,my evening meal in the resturant and very tasty indeed from the specials list.This is a classy Hotel and I would take business accociates here.

Review collected in partnership with this hotel

Was this review helpful? Yes
GeneralManagerApollo, General Manager at BEST WESTERN PLUS Apollo International, responded to this review

Dear Valued Guest Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope... More 

Belfast, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 17, 2014

Excellent accommodation .we booked in for 2 nights in the family suite. This room is very spacious and beds are so comfortable. Great value for money and good customer care throughout our stay.i really recommend a stay in this hotel!

Was this review helpful? Yes
GeneralManagerApollo, General Manager at BEST WESTERN PLUS Apollo International, responded to this review

Dear Valued Guest Thank you for your generous review. We are dedicated to providing a superior product and level of service, and your endorsement of our efforts is most appreciated. We look forward to welcoming you back to our wonderful city of Newcastle. Kind regards Richard More 

Port Macquarie, Australia
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed July 16, 2014

Have no hesitation in recommending this hotel for the accommodation. Walked in without a booking and secured a great room and rate by the lovely receptionist. The room was fantastic - spacious, modern, clean and comfortable. The breakfast buffet unfortunately was the disappointing part to our stay. For a busy Sunday morning the chaos and lack of attention to guest's... More 

Was this review helpful? Yes 2
GeneralManagerApollo, General Manager at BEST WESTERN PLUS Apollo International, responded to this review

Dear Valued Guest Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests... More 

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Additional Information about BEST WESTERN PLUS Apollo International

Address: 290 Pacific Highway | Newcastle, Charlestown, Lake Macquarie, New South Wales 2290, Australia (Formerly Quality Hotel Apollo International)
Phone Number:
Location: Australia > New South Wales > Greater Newcastle > Lake Macquarie > Charlestown
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — BEST WESTERN PLUS Apollo International 4.5*
Number of rooms: 94
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Also Known As:
Quality Inn Newcastle
BEST WESTERN PLUS Apollo International Greater Newcastle/Charlestown, Australia

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