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BEST WESTERN PLUS Apollo International

Certificate of Excellence
290 Pacific Highway | Newcastle, Charlestown, Lake Macquarie, New South Wales 2290, Australia (Formerly Quality Hotel Apollo International)
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1 room 1 adult
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BEST WESTERN PLUS Apollo International
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545 Reviews from our TripAdvisor Community

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Melbourne, Australia
4 of 5 stars Reviewed 2 days ago NEW

Recently stayed at the Best Western APOLLO in Charlestown (Newcastle) for a 5 night stay for work. I was VERY pleasantly impressed by the hotel and its team. PROS: * rooms were very spacious & quiet * generous parking around the hotel which meant we could park almost outside the room * Free WIFI * Breaky pack option was great... More 

Review collected in partnership with Best Western

Helpful?
Thank Martine G
A TripAdvisor Member
3 of 5 stars Reviewed 2 days ago NEW via mobile

We arrived after a flight from overseas for a weekend. Upon arrival the bathroom bin was not emptied from the last occupants nor was the shower cleaned properly old soap still in it, hairs covered the floor and toilet. Quite disgusting. Hairs all over bed linen also. Rather disappointed however too tired to complain.

Helpful?
Thank A TripAdvisor Member
GeneralManagerApollo, General Manager at BEST WESTERN PLUS Apollo International, responded to this review

Dear Valued Guest Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not meeting or exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience... More 

Sydney, Australia
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

A nice relaxing stay with a great breakfast. Staff are very helpful plenty of parking is also available. Good location to shopping centres as well as restaurants. Rooms are freshly renovated clean, crisp and comfortable.

Review collected in partnership with this hotel

Helpful?
Thank micha_harper
Charlestown, Australia
Level Contributor
46 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Richard the manager here went out of his way to organise a special all inclusive Christmas package for us. It was well worth doing for us. Top quality food and accommodation. Home away from home for our first Christmas on our own . Thank you Richard and your team of professional staff.

Helpful?
Thank Andy L
Sydney, Australia
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I have stayed here on several occasions (26 nights in 2015) and it just an enjoyable stay ever time. I have just arrived for my first stay this year and the welcome from the staff was just outstanding - they made me feel like one of the family. The rooms are always clean - the beds are very comfortable. Richard,... More 

Helpful?
Thank Dave C
Colombo, Sri Lanka
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 1 week ago

We (group of 7 in 3 rooms) spent 1 night in Best Western Plus Apollo during the January long weekend. We chose the hotel as many of the other hotels we wanted in Newcastle were either booked or too expensive. This was a good option in the end. Nice new and clean rooms, nice pool, excellent buffet breakfast and friendly... More 

Helpful?
Thank LK_TravelBug
Newcastle, Australia
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Special occasion ... Food was great , staff were helpful and friendly ( someone who can smile during breakfast service would be good),room was good but as it was the honeymoon suite- it was only good. Our only issue was the towels. They were thin to point of holes and all frayed at the edges. For one of the best... More 

Helpful?
Thank Gary C
GeneralManagerApollo, General Manager at BEST WESTERN PLUS Apollo International, responded to this review

Dear Gary C Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope... More 

Port Macquarie, New South Wales, Australia
Level Contributor
22 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Booked online for a short visit to the city. Ended up staying another night. Room was terrific, well appointed. Free wifi as part of the package. Best though was the front desk who could not have been more helpful with hints about eating places and sights in the city. Only had breakfast once.

Helpful?
Thank Mark L
1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

After 2 nights at the best western at Charlestown I can safely say I would recommend it to anyone wanting to stay in the area. The staff were exceptionally friendly efficient and helpful. Our room was lovely. The food and service in the Restraunt were amazing. And we made use of the gym and the pool the team and facilities... More 

Helpful?
Thank Pip R
Sydney, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Stayed in the family room. Great for families as has washing machine that can be used free of charge, swimming pool, great breakfast, small gym for mum and dad. Rooms were clean and beds were ok. Staff very friendly too.

Review collected in partnership with this hotel

Helpful?
Thank Tim S
Questions? Get answers from hotel staff and past guests. Ask a question

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