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BEST WESTERN PLUS Apollo International

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290 Pacific Highway | Newcastle, Charlestown, Lake Macquarie, New South Wales 2290, Australia (Formerly Quality Hotel Apollo International)
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BEST WESTERN PLUS Apollo International
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BEST WESTERN PLUS Apollo International
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365 reviews from our community

Traveler rating
    164
    149
    35
    10
    7
See reviews for
70
124
18
96
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (132)
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Wickham Nsw
Senior Contributor
32 reviews 32 reviews
30 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

When we arrived, we had been given a room only accessible by many stairs, and as the person I was travelling with walks with the aid of a stick, I requested a room with lift access. The gave us this, but it was the room furthest from the lift which was a very long walk to the room. This when... More 

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GeneralManagerApollo, General Manager at BEST WESTERN PLUS Apollo International, responded to this review

Dear Valued Guest Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not meeting your expectations. At Best Western we strive every day to provide superior customer service. I am sorry we were not able to do that for you. We will use the... More 

Sydney, Australia
Contributor
13 reviews 13 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed in a deluxe room for 3 nights. Hotel location is good if you have a car as it is only a 5-10 minutes drive into the city. Charlestown Square, a major shopping complex is also about 1 km down the road, which also houses a piazza, offering some nice dining choices. The room we were in was on the... More 

Was this review helpful? Yes 1
GeneralManagerApollo, General Manager at BEST WESTERN PLUS Apollo International, responded to this review

Dear Valued Guest Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not meeting your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Staff are friendly, rooms are always clean and well sized. Close to all amenities, and a quick ten minute drive to the beach. Buffet breakfast is a must and in summer the pool is wonderful. Free wifi is an added bonus

Was this review helpful? Yes 1
Sydney
Contributor
16 reviews 16 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

I always choose to stay here as the rooms are light and airy. I often have to work in my room so having a lovely room really helps make my stay more pleasant. I was lucky this time as I had a room with bush views. The staff were very helpful and friendly and the room service menu was first... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 2
GeneralManagerApollo, General Manager at BEST WESTERN PLUS Apollo International, responded to this review

Dear Valued Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope... More 

Sydney, Australia
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

The room was big and clean. It was well presented. The check in process was quick and easy. We stopped here for an overnight stay. We didnt get to try the pool or the restaurant. The toiletries/amenities provided was very nice (MOR products). Would have been better if their was a door to shower, it would stop water from getting... More 

Was this review helpful? Yes 1
GeneralManagerApollo, General Manager at BEST WESTERN PLUS Apollo International, responded to this review

Dear Valued Guest Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not meeting your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

Rooms were clean, roomy and airy. Accommodated three adults easily. Kids loved the pool. Staff were pleasant and helpful. Great break after Sydney stay, although only 1 night. Only 90 mins to the airport by car.

Was this review helpful? Yes 1
GeneralManagerApollo, General Manager at BEST WESTERN PLUS Apollo International, responded to this review

Dear Valued Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope... More 

Gosford, Australia
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

very comfortable hotel clean, well appointed rooms simple but everything you need is there. Some rooms with view of bushland behind. Slightly awkward location on a main road with only direction out is away from the town centre. But that's only a very minor issue. I'd certainly stay here again!

Was this review helpful? Yes 1
Melbourne, Australia
Contributor
11 reviews 11 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The Hotel rooms are simple. Bathroom spacious with large shower. Rooms have balcony's that look over national park. No sliding doors to balcony. Great beds and linen. TV channels limited. Internet was free and pretty fast. Great for over night stay. Did a run from hotel into National Park with an amazing beach. Worth seeing.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
GeneralManagerApollo, General Manager at BEST WESTERN PLUS Apollo International, responded to this review

Dear Valued Guest Thank you for choosing the BEST WESETERN PLUS Apollo International, we truly appreciate you sharing about your experience at our hotel on Trip Advisor. Having newly extended and refurbished the entire hotel, we pride ourselves on offering impeccable service and a superior product at a most competitive price. It was great to hear that it has not... More 

Brisbane, Australia
Top Contributor
68 reviews 68 reviews
65 hotel reviews
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed 2 weeks ago

For a hotel/motel for people travelling (assuming people get in at all hours) they shut the kitchen to early. I think by 10pm. Its not a 5 star hotel but, they should have some meal options late at night. The rooms are ok. It was clean. Some of the rooms have a nice view across the range.

Was this review helpful? Yes
GeneralManagerApollo, General Manager at BEST WESTERN PLUS Apollo International, responded to this review

Dear Valued Guest Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not meeting your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests... More 

Sydney, Australia
Senior Contributor
47 reviews 47 reviews
31 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Nice modern hotel with a restaurant attached . large rooms with balcony and i really enjoyed being able to leave the balcony door open (flyscreen door) and turn off air-conditioning . food at hotel was excellent and with reasonable prices

Review collected in partnership with this hotel

Was this review helpful? Yes 1
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