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All 3 Charlestown hotels

BEST WESTERN PLUS Apollo International

4.5 of 5 Hotel   |   290 Pacific Highway | Newcastle, Charlestown, Lake Macquarie, New South Wales 2299, Australia (Formerly Quality Hotel Apollo International)
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85%
Ranked #1 of 3 Hotels in Charlestown
Certificate of Excellence 2014
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230 reviews from our community

Traveler rating
    101
    94
    23
    5
    7
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45
81
12
61
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (83)
Date | Rating
  • English first
  • French first
  • Any
English first
2 reviews
4 of 5 stars Reviewed 3 days ago NEW

Very nice place, I was there for one night stay room was clean and good size. Bathroom was very clean and huge. However, really wish they can provide free bottle of water instead of the boiled hot water for a hot day. Overall, this is a great place to stay.

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1 review
4 of 5 stars Reviewed 4 days ago NEW

In Newcastle for medical appointment consultation after my husband's accident. Staff very helpful and friendly assisting us with bags and parking and directions the following morning. Really good hot shower and the most comfortable bed ever. Able to open a window an advantage as we do not like air conditioning very much. Room spacious. Excellent selection of food at breakfast,... More

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Armidale, New South Wales, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

Convieniently located from just 1km from central Charlestown. Rooms are clean and a good size. Very welcoming front desk staff which is very warming. A good place-recommended for overnight stays! Free parking at hotel makes life easier and access to free wifi is even better

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2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I had such a lovely time staying at your property recently! The Apollo was my home away from home for 3 weeks while I was in newcastle for work. I found every staff member that I dealt with to give excellent service and go above and beyond every time. Nothing was ever any trouble. I loved the new rooms and... More

Was this review helpful? Yes 1
1 review
4 of 5 stars Reviewed 1 week ago via mobile

We were pretty happy overall. Only problem was the bed was to firm for my liking and I was unable to sleep well. Staff were very pleasant and friendly. Everything was extremely clean. Overall a very relaxed atmosphere

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Tallebudgera, Australia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Our stay was made rather enjoyable by the friendliness and helpfulness of the staff. In particular, our thanks to Stacey and Taylah ..lovely girls. The restaurant provides a good breakfast (buffet only on busier days)..remember to book via reception for reduced rates.

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Sydney, Australia
Contributor
15 reviews 15 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

We enjoyed the large room and very friendly service of the desk staff. It was clean and the bed comfortable. Our balcony looked over the bush which was a lovely view first thing in the morning. The breakfast was very good and plentiful and I would recommend this hotel to anyone staying in Newcastle looking for value for money. Ask... More

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Australian Capital Territory, Australia
Senior Reviewer
7 reviews 7 reviews
4 of 5 stars Reviewed 2 weeks ago via mobile

Nice hotel. Friendly staff. Convenient location. Tidy room with free wi if which our son loved ;) would stay again. Nice breakfast and lovely bushland surrounding the hotel. Comfy beds. A queen room fitted a family of four and they had a great special on which inc breaky. Shops down the road with some nice restaurants.

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Brisbane, Australia
Top Contributor
77 reviews 77 reviews
34 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 2 weeks ago

On a road trip we just wanted a comfortable overnight stay and the generously sized room with nicely remodelled bathroom served that need well. Although not a fan of restaurants in motels as a rule the rainy night and some good reviews saw us try this one and although hardly a great atmosphere the food was excellent and the service... More

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GeneralManagerApollo, General Manager at BEST WESTERN PLUS Apollo International, responded to this review

Dear Valued Guest Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope... More

1 review
3 of 5 stars Reviewed 2 weeks ago via mobile

I regularly stay at the Appolo given it is the closet hotel near my Charlestown Office. The service is good however the restaurant menu is quite limited and a bit pricy. You may want to make a reservation before dinner given the dinning hall is pretty small. The quality of the dishes are probably not worth the prices and menu... More

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GeneralManagerApollo, General Manager at BEST WESTERN PLUS Apollo International, responded to this review

Dear Valued Guest Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests... More

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Additional Information about BEST WESTERN PLUS Apollo International

Address: 290 Pacific Highway | Newcastle, Charlestown, Lake Macquarie, New South Wales 2299, Australia (Formerly Quality Hotel Apollo International)
Phone Number:
Location: Australia > New South Wales > Greater Newcastle > Lake Macquarie > Charlestown
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — BEST WESTERN PLUS Apollo International 4.5*
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Also Known As:
Quality Inn Newcastle
BEST WESTERN PLUS Apollo International Greater Newcastle/Charlestown, Australia

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