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All 3 Charlestown hotels

BEST WESTERN PLUS Apollo International

4.0 of 5 Hotel   |   290 Pacific Highway | Newcastle, Charlestown, Lake Macquarie, New South Wales 2290, Australia (Formerly Quality Hotel Apollo International)
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83%
Ranked #1 of 3 hotels in Charlestown
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
BAGGMAN Greater Sydney, Australia
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  • Reviews (182)
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182 people have reviewed this hotel

Traveler rating
    79
    73
    19
    4
    7
See reviews for
34
65
11
48
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
  • English first
  • French first
  • Any
English first
Greater Sydney, Australia
2 reviews
4 of 5 stars Reviewed 2 days ago NEW

Stayed here for two nights in a King Room on the 4th floor. Very quiet, great bed. Small balcony with seating Dinner menu was a bit ordinary, the chef has tried to be Masterchef, but not quite made it. The breakfast were overpriced, $18 for Toast etc., and $23 for Hot food as well. Would have liked the option of... More

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Middle East
Senior Contributor
24 reviews 24 reviews
17 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Can't fault the Apollo! From check in to check out visit was seamless. The only thing I suggest is that the rooms should include 2 bottles of water a day. With the AC on at night tends to dry the air out and $3 for a bottle is a bit much. But good to see the wifi was free, decent... More

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forster nsw
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

Nothing was any trouble. The place was nice and clean. The room was very spacious and the staff were most helpful. The bed was very comfy. I have stayed at other hotels in the area that are just as good and are a little cheaper. So probably a little overpriced at full rate but if u can get it at... More

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Wellington, Australia
1 review
4 of 5 stars Reviewed 3 days ago NEW

Certainly a step ahead from the standard Best Western brand. Clean and comfortable room. One Bedside light was not working, also one of the overhead lights was blown. Glad to have had a decent steam iron in the room. Free apples on the counter for guests was a nice touch. Also got a discounted rate.

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Bidwill
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 days ago NEW

The rooms were roomy with comfortable beds. The rooms needed a under sink garbage bins as the only bins were small ones in the bathrooms meant for tissues etc. The showers were good but a bath would've been a nice option. We would stay here again.

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GeneralManagerApollo, General Manager at BEST WESTERN PLUS Apollo International, responded to this review

Dear Valued Guest Thank you for choosing the BEST WESTERN PLUS Apollo International, we truly appreciate you sharing about your experience at our hotel on Trip Advisor. The hotel does have a limited selection of baths and on request we can certainly arrange a bath, there should be a larger bin in the bedroom and will ensure that all rooms... More

Sydney, Australia
2 reviews
4 of 5 stars Reviewed 4 days ago NEW

We stay here sometimes and we love it, the problems we encountered was calling down to the desk after midnight to ask for more pillows to be told " sorry none left.." Hotels should have plenty of pillows, we always bring our own but seeing as it was just an overnight trip we thought we would not bother. I wont... More

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GeneralManagerApollo, General Manager at BEST WESTERN PLUS Apollo International, responded to this review

Dear Valued Guest Thank you for your review in regards to your recent stay at the Best Western PLUS Apollo International. Your feedback is appreciated and your comments in regards to the lack of pillows is valid, hotels should have plenty of pillows and we do. In recent we have had new staff start with us and will need to... More

Dee Why
Contributor
12 reviews 12 reviews
11 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Great night, good food and service. Not what we expected from the old best western brand. Better then our last visit to a hotel that was near triple the price. On top of the good hotel, the restaurant is worth the booking with good food and good staff, we especially found the staff bright, happy and welcoming. Weekend planned as... More

Review collected in partnership with this hotel

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GeneralManagerApollo, General Manager at BEST WESTERN PLUS Apollo International, responded to this review

Dear Valued Guest Thank you for your lovely feedback regarding your most recent stay. My team and I are delighted to hear you enjoyed yourself here at the newly extended and refurbished BEST WESTERN PLUS Apollo International Hotel. Thank you once again for taking the time to give us such wonderful feedback and any future recommendation of our hotel. We... More

1 review
4 of 5 stars Reviewed 4 days ago NEW

Staff were friendly, restaurant and bar are very nice with reasonably pricing (and a happy hour) Weather was cold and windy during stay, and presented noisy airflow & draught issues throughout the rooms. Could be easily remedied by Apollo by installing rubber seals on bottoms of balcony doors - would help to maintain heat too. Gym weights machinery is broken,... More

Review collected in partnership with this hotel

Was this review helpful? Yes
GeneralManagerApollo, General Manager at BEST WESTERN PLUS Apollo International, responded to this review

Dear Valued Guest Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests... More

Port Macquarie
Reviewer
5 reviews 5 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

From arriving I felt welcome and the room was very comfortable,my evening meal in the resturant and very tasty indeed from the specials list.This is a classy Hotel and I would take business accociates here.

Review collected in partnership with this hotel

Was this review helpful? Yes
GeneralManagerApollo, General Manager at BEST WESTERN PLUS Apollo International, responded to this review

Dear Valued Guest Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope... More

Port Macquarie, Australia
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

Have no hesitation in recommending this hotel for the accommodation. Walked in without a booking and secured a great room and rate by the lovely receptionist. The room was fantastic - spacious, modern, clean and comfortable. The breakfast buffet unfortunately was the disappointing part to our stay. For a busy Sunday morning the chaos and lack of attention to guest's... More

Was this review helpful? Yes 2
GeneralManagerApollo, General Manager at BEST WESTERN PLUS Apollo International, responded to this review

Dear Valued Guest Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests... More

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Additional Information about BEST WESTERN PLUS Apollo International

Address: 290 Pacific Highway | Newcastle, Charlestown, Lake Macquarie, New South Wales 2290, Australia (Formerly Quality Hotel Apollo International)
Phone Number:
Location: Australia > New South Wales > Greater Newcastle > Lake Macquarie > Charlestown
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BEST WESTERN PLUS Apollo International 4*
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Also Known As:
Quality Inn Newcastle
BEST WESTERN PLUS Apollo International Greater Newcastle/Charlestown, Australia

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
BEST WESTERN PLUS Apollo International Hotel is a 94 room, recently totally renovated and extended four star hotel, located 10 minutes south of Newcastle CBD and providing easy access to the city and local beaches. Set against a backdrop of native bush reserve, Apollo International provides quality accommodation, professional personalised service and well appointed modern facilities. Just minutes drive to the heart of Newcastle and 2 hours from Sydney via the F3 expressway. Unmistakable in appearance, the hotel offers arguably the newest, largest and most luxurious guest rooms in Newcastle. ... more   less 
Number of rooms
94

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