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All 3 Charlestown hotels

BEST WESTERN PLUS Apollo International

4.0 of 5 Hotel   |   290 Pacific Highway | Newcastle, Charlestown, Lake Macquarie, New South Wales 2290, Australia (Formerly Quality Hotel Apollo International)
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BEST WESTERN PLUS Apollo International
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82%
Ranked #1 of 3 hotels in Charlestown
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 6 days ago
Michelle G Port Macquarie, Australia
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142 people have reviewed this hotel

Traveler rating
    58
    57
    18
    4
    5
See reviews for
23
53
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40
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • English first
  • French first
  • Any
English first
Port Macquarie, Australia
1 review
5 of 5 stars Reviewed 6 days ago NEW

Very pleased with the accomodation, very modern, spacious and clean. Required an overnight stay to visit John Hunter Childrens hospital and was happy with close proximity/location and short drive to the hospital. I would definitely stay again and have no hesitation recommending the hotel.

Review collected in partnership with Best Western

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GeneralManagerApollo, General Manager at BEST WESTERN PLUS Apollo International, responded to this review

Dear Valued Guest Thank you for your lovely feedback regarding your most recent stay. My team and I are delighted to hear you enjoyed yourself here at the newly extended and refurbished BEST WESTERN PLUS Apollo International Hotel. As noted our hotel is very central and as a result most of our patrons enjoy easy and quick access to Newcastle's... More

1 review
5 of 5 stars Reviewed 1 week ago via mobile

The rooms were clean, well presented. Our room had a balcony and a screen door, which is hardly found in hotel rooms. Reception was open late at night for check-in. Very comfortable bed, but best of all the room rates were reasonable, which makes it more affordable to stay.

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GeneralManagerApollo, General Manager at BEST WESTERN PLUS Apollo International, responded to this review

Dear Valued Guest Thank you for choosing the BEST WESETERN PLUS Apollo International, we truly appreciate you sharing about your experience at our hotel on Trip Advisor. Having newly extended and refurbished the entire hotel, we pride ourselves on offering impeccable service and a superior product at a most competitive price. It was great to hear that it has not... More

Maclean, Australia
1 review
5 of 5 stars Reviewed 1 week ago

The hotel accommodated our 50 delegates in spacious rooms, mostly facing away from the highway and dealt with changes in bookings during the conference with a flexible and professional attitude. The quality of the food was excellent and surpassed most people's expectations, although I'd agree with another reviewer that the addition of a piece of green veg wouldn't go amiss.... More

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GeneralManagerApollo, General Manager at BEST WESTERN PLUS Apollo International, responded to this review

Dear Valued Guest Thank you for completing this survey regarding your recent stay at our property. I have spoken to the chefs in regards to the additional vegetables and will re-look at every dish on the conference menus, ensuring a well balanced meal. Your business is very important to us and we value your feedback. By telling us what you... More

1 review
3 of 5 stars Reviewed 2 weeks ago via mobile

I booked a romantic weekend away a few months ago and paid for the most expensive room they had :-/ The aircon didn't work so you had to have the front door open to get some air, you couldn't watch the tv because the reception was poor. The manager was kind enough to give us a voucher so we could... More

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GeneralManagerApollo, General Manager at BEST WESTERN PLUS Apollo International, responded to this review

Dear Valued Guest Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests... More

South West Rocks, Australia
Contributor
17 reviews 17 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Try to get a room at the back not facing the hiway. I had a room at the back that opened onto the gardens. Beautiful. Peaceful night sleep, others at the conference were kept awake by the highway noise at the front. The room was of a good size and the bathroom was very clean. It comes with a stocked... More

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GeneralManagerApollo, General Manager at BEST WESTERN PLUS Apollo International, responded to this review

Dear Valued Guest Thank you for completing the survey and sharing with all your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the... More

Brisbane, Australia
Senior Contributor
26 reviews 26 reviews
21 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed in queen room for two nights for business in Charlestown. Overall the stay was very comfortable and I would definitely stay there again. It appeared to have been recently renovated and was overall in very good shape. Pluses : large spacious room with lounge area and iPod/iPhone (4s) dock. Room was of good quality with modern feature wall.... More

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GeneralManagerApollo, General Manager at BEST WESTERN PLUS Apollo International, responded to this review

Dear Valued Guest Thank you for choosing the BEST WESETERN PLUS Apollo International, we truly appreciate you sharing about your experience at our hotel on Trip Advisor. It’s great to hear that our friendly Team Members were able to enhance your stay with the superior level of service we strive to provide all of our guests! Having newly extended and... More

sydney
Senior Contributor
35 reviews 35 reviews
9 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The first impression when walking in wasn't very good. There was a odour of disinfectant...we were wondering what happened there...The desk staff however we're very efficient and friendly and attended to check in swiftly. Walking to our superior room down the corridors, I didn't have huge expectations. I could tell the place had a renovation but when I opened the... More

Was this review helpful? Yes
GeneralManagerApollo, General Manager at BEST WESTERN PLUS Apollo International, responded to this review

Dear Valued Guest Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests... More

London UK
Contributor
17 reviews 17 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This was fairly expensive night at $179 for a double. Though we understand that it was a busy weekend in Newcastle when we were there with other more central hotels booked out. Breakfast was extra for $10 each at time of booking / check-in. The location is a little north of the centre of Charlestown on the Pacific Highway. There... More

Was this review helpful? Yes
GeneralManagerApollo, General Manager at BEST WESTERN PLUS Apollo International, responded to this review

Dear Valued Guest Thank you for choosing the BEST WESETERN PLUS Apollo International, we truly appreciate you sharing about your experience at our hotel on Trip Advisor. It’s great to hear that our friendly Team Members were able to enhance your stay with the superior level of service we strive to provide all of our guests! We value your comments... More

Canberra, Australia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed for 2 nights last week in a Superior King Room on the 3rd floor. We couldn't find fault with anything. The staff were friendly and helpful, the room was huge and well appointed, the bed comfy and the shower lovely and warm. The hotel has a lovely bush setting on one side complete with friendly kookaburras and conveniently set... More

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GeneralManagerApollo, General Manager at BEST WESTERN PLUS Apollo International, responded to this review

Dear Janelle, Thank you for completing the survey and sharing with all your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.... More

Port Macquarie, Australia
Senior Contributor
47 reviews 47 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed overnight here and it's been awhile since last here,,it's been extensively renovated and WOW it's was good before but now it's fantastic,,,,beautiful new furniture all round, pleasant staff, and plenty of rooms, we didn't try the restaurant but it always was a top quality one so I guess nothings changed there. Lovely pool to relax around and surprisingly... More

Was this review helpful? Yes
GeneralManagerApollo, General Manager at BEST WESTERN PLUS Apollo International, responded to this review

Dear Valued Guest Thank you for choosing the BEST WESETERN PLUS Apollo International, we truly appreciate you sharing about your experience at our hotel on Trip Advisor. It’s great to hear that our friendly Team Members were able to enhance your stay with the superior level of service we strive to provide all of our guests! Having newly extended and... More

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Additional Information about BEST WESTERN PLUS Apollo International

Also Known As:
Quality Inn Newcastle
BEST WESTERN PLUS Apollo International Greater Newcastle/Charlestown, Australia
Address: 290 Pacific Highway | Newcastle, Charlestown, Lake Macquarie, New South Wales 2290, Australia (Formerly Quality Hotel Apollo International)
Phone Number:
Location: Australia > New South Wales > Greater Newcastle > Lake Macquarie > Charlestown
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 hotels in Charlestown
Price Range (Based on Average Rates): $
Hotel Class:4 star — BEST WESTERN PLUS Apollo International 4*
Official Description (provided by the hotel):
BEST WESTERN PLUS Apollo International Hotel is a 94 room, recently totally renovated and extended four star hotel, located 10 minutes south of Newcastle CBD and providing easy access to the city and local beaches. Set against a backdrop of native bush reserve, Apollo International provides quality accommodation, professional personalised service and well appointed modern facilities. Just minutes drive to the heart of Newcastle and 2 hours from Sydney via the F3 expressway. Unmistakable in appearance, the hotel offers arguably the newest, largest and most luxurious guest rooms in Newcastle. ... more   less 
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