£89 for a room!!! oh and £6 extra for soap up-grade, is that for the cleaner to use bleach and not a blindfold? The MOST disgusting room ever, you would expect this is a £20 B&B NOT in a £89 English Inn. The hotel in general is SHABBY. The Gents in the restaurant/bar had a large yellow kitchen oil container... More

just stayed there its old but a nice place to stay very clean nice food pleasant staff could not ask for more

I booked the hotel earlier on in the year so we could break our journey for a couple of nights on our way home from a holiday in Cornwall. My husband was poorly when we left Cornwall so I rang to cancel the booking, intending to go straight home. The weather was dreadful - torrential rain - and as my... More

Looking at these reviews youd think we were holding our wedding reception and putting our guests up in a falling down shack. WRONG oldy worldly yes ousing character and history we and all our guests appreciated and loved. Held my wedding breakfast and reception there end of March and couldn't have asked for a better day. The staff there are... More

Booked Cross Hands through Old English Inns/Hotels website thinking it would be as good as the Rising Sun in Cheltenham - wrongly !! Room small, small bed, black mould in shower, fittings that had been 'repaired' badly. Window sash broken, had to be propped up with book, generally very, very shabby. We were very disappointed, food not very good, staff... More

We asked for a quite room away from traffic noise and passing guests to be put in a room where you continually heard the door of the bar shutting and the manager did his laundry all one evening and early morning of our stay and the spin dryer rocked our bed as we were right underneath there kitchen. When told... More

Our visit was the snowy weekend of 3/4 February using a promotion discount. Firstly the positive - staff friendly and helpful, towels and bedding white clean and fluffy - log fires in public rooms - lovely. Food, especially the breakfast, very good. The hotel is due for a refit as announced by planning applications but there is a fundamental issue... More

Hotel has not yet been refurbished although brochure states early 2012. Some areas are in need of an update eg bathrooms and general fitments are shabby.Room 11 particularly small, no drawers for your clothes, room for 1 chair, kettle placed on the floor,generaly very poor throughout,not sure it was a double bed.Was this the coupon room or just the worst... More

We stayed for two nights and were delighted with the friendliness and professionalism of the staff. Reception, waiting, bar, housekeeping and cooking staff were all pleased to help us in any way and delivered to very high standards. A real pleasure to stay there. The warmth inside the hotel was in signifcant contrast to the -2C outside and that made... More