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City Lodge Hotel Katherine Street

Cnr Katherine & Grayston Drive | Sandown, 2196, South Africa
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1 room 1 adult
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71 Reviews from our TripAdvisor Community

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Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 5 days ago NEW via mobile

The hotel is great when staying for business purposes. The facilities are great and clean. The hotel staff is very friendly and helpful. The hotel is well situated for shopping at Sandton and other places around.

Helpful?
Thank Tebogo M
Grahamstown, South Africa
Level Contributor
32 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed December 16, 2015

I got here very late. Good and cheerful staff on arrival. My room was a smoking room and this meant bad smoke smell, which i did not enjoy. Average room, not bad in size and did not mind the bathroom. The staff at breakfast were really bad and uninterested and lacked motivation. The breakfast spread was not bad. I would... More 

Helpful?
Thank Abongile S
Angus M, Public Relations Manager at City Lodge Hotel Katherine Street, responded to this review

Thank you for staying with us and for the review. We will be informing the hotel management as these are things that can easily be improved on. We are so glad that you enjoyed your general stay with us and we hope to see you again soon. More 

Kimberley
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed December 14, 2015

Between the travel agency, Astra Travel & the hotel they canceled my booking before I even arrived. Go for the bathroom facilities upon arrival as booking in at the reception will take a while. No breakfast take-away on Saturday mornings..just in case you were planning on hitting the road very early...just too bad! We are all adults why must the... More 

Helpful?
Thank Crystal R
Angus M, Public Relations Manager at City Lodge Hotel Katherine Street, responded to this review

Thank you for staying with us and we are so sorry to hear about your experience. As this is not a true representation of the quality and level of excellence that we usually offer, we will certainly take your comments to heart and do what we can to make the necessary changes. Thank you for staying with us and we... More 

Travelers are raving about these Greater Johannesburg hotels

London, United Kingdom
Level Contributor
119 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed November 3, 2015 via mobile

We usually stay in a City Lodge, and each one has it's advantages. This Lodge has a good location, good staff and a very nice restaurant, Carpe Diem, next door. We usually have breakfast across the road (driving), at Tasha's, just because it is fun to get out. The food at the hotel is fresh, but basic hotel fare. Choose... More 

Helpful?
Thank Horse91dancer
Angus M, Public Relations Manager at City Lodge Hotel Katherine Street, responded to this review

Thank you for staying with us and for the great review. We are so glad that you enjoyed your overall stay with us and that everything met your needs and expectations. We look forward to having you stay with us again soon. More 

Cape Town, South Africa
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed October 18, 2015

The stay was lovely. The staff went the extra mile and put me in a room where there wouldn't be much noise as they were having a function. The rooms are clean and neat. When I need assistance for a bee in my room, they glady came to help. Will stay there again

Helpful?
Thank FerialEssa
Angus M, Public Relations Manager at City Lodge Hotel Katherine Street, responded to this review

Thank you for staying with us Ferial Essa. We are so happy that you enjoyed the convenience of the hotel’s location as well as our breakfast offerings; and found our staff so helpful and friendly - key components that we pride ourselves in! We look forward to having you stay with us again. More 

Port Elizabeth, South Africa
Level Contributor
47 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed October 7, 2015 via mobile

Close to everything you need. The entrance is right next to the S2 Gallo manor route for the gautrain bus. Room was cozy and modern. Counter staff seemed flustered and unprofessional. Breakfast was good and serving ladies were friendly. No wifi access.

Helpful?
Thank Tiaan2015
Angus M, Public Relations Manager at City Lodge Hotel Katherine Street, responded to this review

Thank you for staying with us Tiann. We are so happy that you enjoyed the convenience of the hotel’s location as well as our breakfast offerings; and found our staff so helpful and friendly - key components that we pride ourselves in! We look forward to having you stay with us again. More 

Level Contributor
35 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed September 14, 2015 via mobile

Checked in early with a friend after late night ! Front desk staff were rude and disrespectful . They didn't even greet us , all they said is "what do you want " the room was dark and dingy , air-condition smelt terrible and to be honest the whole hotel had a bad vibe ! Every staff member was rude... More 

Helpful?
Thank Jarred M
Angus M, Public Relations Manager at City Lodge Hotel Katherine Street, responded to this review

Thank you for staying with us. We would like to apologise for the rude and unfriendly reception you received. This is not the treatment we want our staff members to portray to guests. We will certainly be taking this up with the hotel management. Our aim is to offer a great vibe. More 

Sandton, South Africa
1 review
1 of 5 stars Reviewed August 24, 2015

After painting the town red all you need is a peaceful sleep. Checked in at 3am on 23 August 2015 and requested a late check out at 14:00 which was guaranteed. At 11:30am the receptionist calls me to ask am I still checking out. Annoyed as I was I responded respectively and said I have requested a late check out.... More 

Helpful?
Thank DaveBunyard
Angus M, Public Relations Manager at City Lodge Hotel Katherine Street, responded to this review

Thank you for staying with us. We are sorry to hear about the continuous interruptions you experienced even after you requested a late check-out. We will enquire further as to how there may have been a miscommunication between the front desk staff. We apologise and hope to see you back at our hotel again. More 

Hong Kong, China
2 reviews
3 of 5 stars Reviewed August 13, 2015

1. The toilet is outdated and the shower box is unacceptable. 2. Limited choice from the Breakfast buffet. Or rather it should not be called as breakfast buffet 3. Room is very dark and is not good for business trips when guests are required to attend to office work 4. Not meant to be a hotel for business trip

Helpful?
Thank AChan123
Angus M, Public Relations Manager at City Lodge Hotel Katherine Street, responded to this review

Thank you for staying with us and for the constructive review. More 

Nairobi, Kenya
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed August 6, 2015

Wi-Fi services available, Front-office staff were friendly, and the bed was comfortable. Rooms next to the road are noisy. For laundry service, one has to take their clothes to the reception, they don't collect it from the room.

Helpful?
Thank Catherine M
Angus M, Public Relations Manager at City Lodge Hotel Katherine Street, responded to this review

Thank you for staying with us Catherine. We are glad you enjoyed your stay with us. We hope to see you soon again. More 

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