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All 8 Bacalar hotels

Hotel Laguna Bacalar

3.0 of 5 Hotel   |   Avenida Costera #479 | 35 Km N of Chetumal just off Rt. 307, Bacalar 77930, Mexico
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Hotel Laguna Bacalar
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Ranked #7 of 8 Hotels in Bacalar
A recent review
3 of 5 stars Reviewed September 10, 2014
tobileshed Bacalar, Mexico
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145 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 13, 2014

This hotel was fine as a place to stop over for a night, and definitely offered beautiful views of the lake. However the reception staff were incredibly rude on our arrival, acting as though we were an inconvenience to them and a mere disruption to the conversations they were having with one another. Wouldn't get your hopes up for the... More 

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2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 13, 2014

Such horrific service. When we arrived the lady on reception didn't even know we had a booking and was incredibly difficult about locating our booking and made us do it ourselves. The women on reception persisted in being rude and unfriendly throughout the trip. The bar and pool are alright but not great. The views are spectacular but the rooms... More 

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Cambridge, England, United Kingdom
Senior Contributor
26 reviews 26 reviews
24 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed September 13, 2014

The receptionist could not have been ruder or less accommodating. She acted like she was doing us a favour by letting us stay there and refused to show us to our room until we got up the booking reference on our phones, even though she would clearly have had an email from booking.com and should already be on top of... More 

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Bacalar, Mexico
1 review
3 of 5 stars Reviewed September 10, 2014

room was okay. wifi didn´t work inside our room. the view over the lagoon is good. the hotel itself is too far away from the town center. you´ll need a taxi. no shops or good restaurants nearby. the hotel restaurant is bad! I´m a budget traveller and I eat a lot of the cheap street food all over the world,... More 

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Playa Del Carmen- Mexico
Senior Contributor
32 reviews 32 reviews
13 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed August 25, 2014

The Hotel was good we arrived prior to the Check in time and where given a Nice room # 206. The views are stunning from this Hotel. The Hotel staff always was friendly accommodating and always available to assist and help. The hotel is a bit dated but I known this prior to booking. It offers decent room with internet,... More 

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Distrito Federal
Senior Contributor
37 reviews 37 reviews
14 hotel reviews
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed August 18, 2014

Other than a wonderful view from some of the rooms, this hotel is very old and the service is terrible, and it's because of the view that i rank this hotel as Poor and not as Terrible. The truth is, rooms are old but clean and somewhat spacious, but they look old and the price is very expensive for what... More 

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2 reviews
1 of 5 stars Reviewed August 2, 2014

Do yourself a favor and skip this place. The hotel looks nice in photos, but it is very run down. I speak Spanish and the staff was not the least bit friendly. The only thing it has going for itself is that the view is nice, but it is hardly worth staying there for it.

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Franklin, Louisiana
Top Contributor
76 reviews 76 reviews
9 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed July 2, 2014

We did not stay at this beautiful property. We did eat @ the restaurant, and found the food to be good, not great, the service was very friendly, and one of the most beautiful views one can imagine! Bacalar Lagoon truly has Seven Colors, maybe more, crystal clear water, at the shallowest, to the deepest blues you can imagine, in... More 

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Prince Albert
13 reviews 13 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 28, 2014

This was our last tour via Playa Del Carmen before heading back to Canada after 3 mths and I can honestly say this was the highlight of our trip this time. The view is so breath-taking day and night. I felt like was on a cruise ship in 'little Italy'. We had a suite of 2 adjoining bdrms w/baths and... More 

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Brownsville, Texas
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 28, 2014

We visited two weeks ago, It is a nice hotel if you are staying there for a couple of days. It has a great view The only thing is that the electrcity went off and eventhough they gave us candles, it is an inconvinience when you are there to relax. It toomk like nine hours for it to come back

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Additional Information about Hotel Laguna Bacalar

Address: Avenida Costera #479 | 35 Km N of Chetumal just off Rt. 307, Bacalar 77930, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Bacalar
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Laguna Bacalar 3*
Number of rooms: 33
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