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Hotel Laguna Bacalar

3.0 of 5
Avenida Costera #479 | 35 Km N of Chetumal just off Rt. 307, Bacalar 77930, Mexico
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Hotel Laguna Bacalar
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169 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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San Francisco
13 reviews 13 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Hotel Laguna Bacalar is a gem and not to be missed if you are traveling anywhere near Lake Bacalar and Chetumal in Quintana Roo. The hotel sits right on the edge of Lake Bacalar. The prices are reasonable. The rooms are clean. And the view from any one of the rooms of the turquoise and blue waters of Lake Bacalar... More 

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Margate, Florida
Top Contributor
59 reviews 59 reviews
18 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 3 weeks ago

OK, to start with: I've been going to Hotel Laguna since 1991, when my wife to be and I discovered it by chance. Then it was run by an old gentleman, Don Pedro, and his wife. They had high expectations of their staff. The place was run well, the rooms spartan but clean, the food simple but excellent. Don Pedro... More 

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Titusville, Florida
14 reviews 14 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 5, 2015

Hotel perched on terraced cliff with absolutely gorgeous view of Laguna Bacalar, a fresh water lagoon composed of 300' deep cenotes. Each room has balcony overlooking lagoon. Kayaks available to rent. Pontoon boat rides. Swimming in lagoon or pool. Excellent for families. Quiet, clean hotel and town. Jolly, attentive staff. Good restaurant on premises or excellent ones close by. Staff... More 

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Charleston, South Carolina
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 23, 2015

Okay, so if 5 stars, silk sheets, amazing decor and lots of amenities is your thing, this is not for you. If a retro (think 1960's) decor in a beautiful place where you can relax for a night dive and/or swim in the cenote, have a decent meal and unwind (perhaps on your way to/from a dive trip to Belize!)... More 

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Oxford, United Kingdom
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
23 helpful votes 23 helpful votes
1 of 5 stars Reviewed January 10, 2015 via mobile

this is the worst hotel at which I have ever stayed.Everything was run down/shabby/cracked/rusty. Our room reeked of sewage. There were no facilities in the room. The toilet didn't work and there was no hot water. We left at 6.45 in the morning to get away from the smell.The road to the hotel has terrible potholes.

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London, United Kingdom
3 reviews 3 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 6, 2015

Don't believe all the negative reviews about this hotel. Yes, it is a little tired, yes the service is not fantactic....However you are staying in 70's retro classic....in spacious rooms which represent great value for money and have huge windows with magnificent views of the lagoon along with large balconies. There are also chalet type place for families and groups.... More 

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1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed September 13, 2014

This hotel was fine as a place to stop over for a night, and definitely offered beautiful views of the lake. However the reception staff were incredibly rude on our arrival, acting as though we were an inconvenience to them and a mere disruption to the conversations they were having with one another. Wouldn't get your hopes up for the... More 

Was this review helpful? Yes 3
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 13, 2014 via mobile

Such horrific service. When we arrived the lady on reception didn't even know we had a booking and was incredibly difficult about locating our booking and made us do it ourselves. The women on reception persisted in being rude and unfriendly throughout the trip. The bar and pool are alright but not great. The views are spectacular but the rooms... More 

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Cambridge, England, United Kingdom
Senior Contributor
26 reviews 26 reviews
24 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed September 13, 2014

The receptionist could not have been ruder or less accommodating. She acted like she was doing us a favour by letting us stay there and refused to show us to our room until we got up the booking reference on our phones, even though she would clearly have had an email from booking.com and should already be on top of... More 

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Bacalar, Mexico
1 review
3 of 5 stars Reviewed September 10, 2014

room was okay. wifi didn´t work inside our room. the view over the lagoon is good. the hotel itself is too far away from the town center. you´ll need a taxi. no shops or good restaurants nearby. the hotel restaurant is bad! I´m a budget traveller and I eat a lot of the cheap street food all over the world,... More 

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