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Los Aluxes Bacalar Hotel

Av. Costera Bacalar No.67, Bacalar 77930, Mexico
Los Aluxes Bacalar Hotel
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47 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Seattle, Washington
Senior Contributor
41 reviews 41 reviews
20 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed February 10, 2015 via mobile

Decided to get breakfast at this beautiful hotel one morning as we were staying nearby. It took forever to order and then the kitchen was out of key ingredients so we had to order again and then server was confused and asked more questions I am sure he was trying to please us and get it right. Food itself tasted... More 

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Mazor, HaMerkaz, Israel
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 27, 2015

So this place is so beautiful, the access to the the lake is perfect, the view of the lakes from the room is amazing (you need to ask for one, theres only 4) The restaurant in the hotel is nice and the prices are so reasonable The stuff were very kind, helpful,relax, and they spoke well english we had a... More 

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Playa del Carmen, Mexico
12 reviews 12 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed September 24, 2013

The place is great, beautiful rooms and terraces, lovely dock with swings and areas to lounge over the lagoon, and well kept gardens throughout the terrain. Only downside is the service is poor. The first night we stayed the staff was great and friendly, the second day though it was hard to get service and they had a problem finding... More 

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Denver, Colorado
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 2, 2013

We saw pictures of the water swings online and managed to track down their location to this hotel. Nobody there speaks English and it was a bit hard to track down the hotel. The place is mostly known for it's restaurant overlooking the lagoon, but they have 4-5 rooms also. Booking the room went smoothly while speaking in Spanish. We... More 

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Gabriola Island, Canada
16 reviews 16 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed March 3, 2013

After checking out most of the accommodations in Bacular, thought this hotel looked most appealing from the outside and particularly because it was located right on the the lagoon. Little did we know that the lagoon in front of the hotel is very shallow for quite a distance and weedy. Back to the rooms, we had a downstairs room and... More 

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18 reviews 18 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed November 11, 2012

We checked in for 2 nights and found the room acceptable at first, but with a closer look we found it is in dire need of repair and maintenance. We reported no hot water several times over a 12 hour period before we got any. The staff tried their best to help us, but there was no support from the... More 

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Rosarito, Mexico
Top Contributor
77 reviews 77 reviews
22 hotel reviews
117 helpful votes 117 helpful votes
1 of 5 stars Reviewed July 24, 2011

What started as a wonderful promising stay wound up as a disappointing crash and burn experience. The Hotel "manager" is "the maid" and she just doesn't "get it" what it means to be in the hospitality industry. The room was quite pleasant, the views very nice, and the outdoor restaurant very lush and nice tropical setting. Check in was smooth,... More 

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Merida, Mexico
3 reviews 3 reviews
1 of 5 stars Reviewed June 26, 2011

I made a reservation for Los Aluxes Bacalar Hotel through despager.com.mx and my credit card was charged for the full stay. When I arrived at Los Axules Bacalar Hotel to check in they told me that they do not accept reservations from despager.com.mx and that the hotel was full. The management at the hotel was completely unhelpful - there was... More 

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